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Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast PCM in Aviation - individualising human factors training Mike Nendick, MDN & Associates & Werner Naef,

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Presentation on theme: "Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast PCM in Aviation - individualising human factors training Mike Nendick, MDN & Associates & Werner Naef,"— Presentation transcript:

1 Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast PCM in Aviation - individualising human factors training Mike Nendick, MDN & Associates & Werner Naef, Kahler Communications Oceania Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 1

2 PCM - speaking each others language! Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 2

3 Process Communication Effective communication in distress Predictable communication behaviours Avoid undesired outcomes Focus on how we say things React positively or negatively Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 3

4 Error Management A few days practice and you can use PCM Reliable behaviour prediction We cant think clearly in distress Avoid undesired situations Bring colleagues back toOK state Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 4

5 Personality, Communication & Management model Personality Patterns Inventory How we say something rather than what we say Six personality types Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 5 Teams need to listen to each other

6 Communication Styles Distress behaviours Psychological needs Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 6 Communication Channels If you want them to listen, speak their language

7 Not ok = not listening or thinking logically Bring your colleagues back to ok state Right words and actions make the difference Irrational behaviour under pressure Respond to what you see Three days to start putting PCM into action Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 7 Applying PCM

8 Personality structure Base Phase Distress sequences Used by NASA Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 8 PPI

9 30% have same base/phase entire life We may phase once, twice, or more as we age. Our motivations and distress behaviours can change. Phase personality characteristics drive our primary psychological needs and motivation. Base personality characteristics remain our primary communication channel. Energy levels and where we spend time can change. Order set early in life, never changes. 6 floor personality structure. Our condominium Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 9

10 Promoter 5% (M = 3%, F = 2%) Imaginer 10% (M = 4%, F = 6%) Persister 10% (M = 7.5%, F = 2.5%) Rebel 20% (M = 8%, F = 12%) Thinker 25% (M = 18.75%, F = 6.25%) Harmoniser 30% (M = 7.5%, F = 22.5%) Personality type percentages Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 10

11 Promoter - Autocratic (Directive) Imaginer - Autocratic (Directive) Persister - Democratic (Questioning, Participative) Rebel - Laissez Faire (Hands off, Delegative) Thinker - Democratic (Questioning, Participative) Harmoniser - Benevolent Management communication style Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 11

12 Promoter - Directive, Actions Lets do this now Imaginer - Directive, Reflections Go and do this alone Persister - Requestive, Opinions What do you believe? Rebel - Emotive, Reactions Hey, I like these! Thinker - Requestive, Thoughts- What do you think? Harmoniser - Nuturative, Emotions How do you feel? Communication channel & perception Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 12

13 Promoter - Incidence (excitement) and action Imaginer - Solitude and direction Persister - Meaningfulness of work, conviction, value Rebel - Contact and fun Thinker - Quality of work and time structure Harmoniser - Recognition of person and sensory Psychological needs Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 13

14 You are on top form today. Lets grab a coffee and then you chair the meeting. Promoter - Action and ego Imaginer- Introspection and personal space Take this project file into your office for the day, and come back to me tomorrow morning with a dot point summary of where we are. Persister –Values and beliefs You are the expert. I value the perspectives that you bring to this, so whats your opinion on the best way forward? Cool to get this project flying together! By the way have you seen our latest project app? Its a blast to use. Rebel – Interest them, work needs to be fun You did a great job on that report, you delivered it right on time and it had an excellent summary of the detail with a clear conclusion. Thinker- Detail, time, work quality Great to see you! Everyone in the team likes you! Thank you for being you! Harmoniser- Focus on the person Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 14 Giving psychological needs verbally

15 Harmoniser - I have to please Over-adaptive, indirect requests, wishy washy decision making Thinker - I have to be perfect Rebel - I have to try hard Does not answer questions directly, lets others think for them, says dont understand, delegates inappropriately Big words, over complicated explanations, poor delegation Persister - You have to be perfect Big words, complicated questions, focus on what is wrong Imaginer - I have to be strong Others in charge of their thoughts and emotions, spreads self too thin, withdraws, goes nowhere Promoter - You have to be strong Says you meaning I, expects others to fend for themselves, unsupportive Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 15 Drivers and mismanagement behaviour

16 Imaginer - I have to be strong Directive - Reflective, Inactions: Give space, directions Promoter - You have to be strong Directive - Actions, Incidence: Make it happen Harmoniser - I have to please Nuturative - Emotions: I feel, I care, kindness Thinker - I have to be perfect Requestive - Thoughts: I think, facts Rebel - I have to try hard Emotive - Reactions: Fun, contact, likes, dislikes Persister - You have to be perfect Requestive - Opinions, judgements: I believe Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 16 Channel & Perception for each Driver

17 Harmoniser - Makes silly and tragic mistakes Lacks assertiveness. Experiences self doubt. Invites criticism. Thinker - Over controls, micromanages Easily frustrated about fairness, money, order or responsibility. Critical of others around thinking issues. Verbally attacks from a you position. Rebel - Blames Negative and complaining. Yes buts. Blames things and situations on others. Persister - Pushes beliefs Crusades. Opinionated, righteous. Verbally attacks others who dont believe the same. Imaginer - Passively waits Continued withdrawal. Projects started and not finished. Lost for words. Promoter - Manipulates Sets up arguments. Creates negative drama. Ignores or breaks the rules. Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 17 Warning signs for second degree distress

18 Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 18 GIHRE project A disquieting finding

19 Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 19 Individual competency to manage personality based idiosyncrasies Insert text here PCM - the missing ingredient for NTS Well validated for self and team Dealing with pressure and distress Self Management Training

20 Mike Nendick Director MDN & Associates Sydney, Australia phone: +61 (0) mobile: +61 (0) Werner Naef Director Kahler Communications Oceania Ltd Waikanae Beach, New Zealand phone: +64 (0) mobile: +64 (0) Questions? Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 20


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