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GovTech South Africa 2013 Innovation & Excellence Joe Flynn

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Presentation on theme: "GovTech South Africa 2013 Innovation & Excellence Joe Flynn"— Presentation transcript:

1 GovTech South Africa 2013 Innovation & Excellence Joe Flynn

2 Accenture – Innovation Successes in the Public Service
Agenda Schiphol Airport Amsterdam No-Q story Indian National ID (Aadhaar) story Accenture Questions

3 Schiphol Airport - No-Q - Self Service Border Control

4 Client Overview and Change Drivers The “Gates As A Service” model
No-Q Agenda Overview Client Overview and Change Drivers The “Gates As A Service” model Current status and Future Plans The Passenger Flow . . What happens through an eGate

5 Schiphol - Client Context
Different stakeholders with different interests Schiphol (airliners, shops) More travelers, pleasant experience, no hassle ! IND, Responsible for the Dutch Border Uphold the Immigration laws ! Koninklijke Marechaussee, Schiphol police force Security is key ! Question: ‘Who is going to pay for the implementation of the e-gates’

6 No-Q Assignment The challenge!
“Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated at reasonable cost for the stakeholders involved”. Interesting features: Contract for between 36 and 80 gates over 5 year term. The contract contains Implementation and Maintenance for up to 5 years. Accenture will procure the eGates from Vision-Box and lease them to the client. During the lease period, the gates are Accenture property. Predictable cost model. We charge a fixed amount per installation and an fixed amount per month of maintenance. Next to this, we have a change control process and a ratecard for hiring people.

7 Increasing complexity for all stakeholders involved
Schiphol – why eGates Causes for Action Growth Security Service Competition Increasing complexity for all stakeholders involved

8 Schiphol – Gates As A Service (GaaS)
No-Q is the first project to introduce the GaaS Model Gates-as-a-Service (in line with SaaS) Comparable to ‘leasing’ Main differences Buying Model As a Service Ownership of the gates during the contract Client Gates Provider Requirements to the market Functional and technical Functional Decision on what components to use Focus Solution that is delivered Service that is provided Financial model Pay for acquisition, pay separately for service One time installation fee, monthly service fees

9 Delivery Review and Future Plans
36 gates installed since 2012 Arrivals / Departures / Transfers Meeting and exceeding the service levels 1 millionth passenger past through gates in January 2013 Future plans: Discussing about expanding the scope, e.g. with another biometric modality, other types of passengers (children, third country nationals, non-European citizens, visa holders, etc.) Incorporate the eGates in the large Schiphol reconstruction that will occur, centralising Border Control, Security and Customs, profiling and e-Boarding Expand to other airports and/or seaports Happy Flow

10 Schiphol – Passenger Flow
Arrival of Passengers

11 Schiphol – Passenger Flow
E-Passport authentication

12 Schiphol – Passenger Flow
Facial Recognition

13 Schiphol – Passenger Flow
Liveness Detection

14 Schiphol – Passenger Flow
Border Guard Supervisor – Monitoring Station

15 Schiphol – Passenger Flow
Safe & quick border experience

16 Netherlands eGates (Success Story)
Improved Traveller Facilitation Services Gerd Leers Minister of Immigration visits the eGates at Schiphol Fast Facts 36 eGates installed in Schiphol; 6 banks of 6 gates. 12 at Departures in Terminal 3, 12 at Arrivals in Terminal 3 and 12 at the Schengen / Non-Schengen transfers; The Netherlands does entry / exit passport checks for the flights in and out the Schengen area. 200,000 passengers a month; More than 1 million passenger processed from the eGates deployment ; Fast, 8.6 seconds on average; >95% success rate processed without manual intervention: The physical eGates and the eGates software have been developed by Vision-Box, The monitoring Application and the integration with the government backend by Accenture; Accenture and Vision-Box assisted the Netherlands Police in designing from a physical, software and workflow perspective the bespoke eGates that are currently deployed.

17 Innovation, Infrastructure & Inclusion
Helping UIDAI build a foundation for a new India The Aadhaar Story

18 Aadhaar Overview Ration Card Drivers License Passport PAN Card
NREGA Job card Voter ID Card All current valid PoI/PoA documents issued for specific purposes Used as PoI/PoA in the absence of a pure ID Common identifier lacking between these databases Aadhaar is a pure ID issued by the GoI to all residents Online ID platform which maintains latest resident information Portable Online ID can be used for Authentication anytime, anywhere 18

19 Aadhaar Enablement- Benefits
ILLUSTRATIVE Program / Entity Better Reach & Targeting Reduced Leakages / fraud Reduced Cost of Service Delivery Widen Tax Base Greater efficiencies & effectiveness Employment - MNREGA, SGSY, IAY, KVIC, PMEGP Education - SSA, Right to Education Food & Nutrition - PDS, Food Security, Mid Day Meals, ICDS Inclusion & Soc Security - JSY, Dev ofPTGs, IGNOAPS Healthcare - RSBY, Janshri BY, Aam Aadmi BY Financial Services incl Insurance Property Transactions Voter ID PAN Card 19

20 Data Collected for Aadhaar
Demographic Data Biometric Data Compulsory data: Name, Age/Date of Birth, Gender and Address of the resident. Optional data: Introducer data for verification and/or Name of a relative Phone no., address Capture RGI’s TIN no. if available Bank account consent Resident Photograph Resident Finger Prints Iris 20

21 Accenture Health and Public Service Practice
Public Services of Today and the Future Face a More Challenging Environment New and increased pressures on governments: 1 2 3 4 5 Increasing citizen expectations More citizens expect greater range of social support services e.g. unemployment insurance, job training Globalisation Financial Volatility New Public / Private collaboration Competition from Low-cost countries Increasing technology Macroeconomic and environmental conditions Customers have cut back spending Increased borrowing Declining GDP rates Unemployment Green infrastructure and energy Need for austerity Governments facing severe budget constraints Higher deficits Changing demographics Rising middle classes City-based economies Rural-Urban migration Accenture partners with our Public Sector clients to deliver better social, economic and health outcomes Business as usual is no longer an option

22 Unique Identity Services
Overview We deliver Unique Identity Services to government agencies in a way that: Facilitates legitimate travel, trade, commerce, and benefit distribution Enhances security, Reduces fraud, Protects the privacy of the individual Reduces the total cost of ownership and operations Passports and Visas Citizenship and National ID Automated Border Control Citizen Benefits Programmes

23 Unique Identity What Is It?
“Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual. By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.

24 Border and Identity Services: Innovation & Value Delivered
Enhance Security At US-VISIT, over 300,000 wanted criminals identified and over 10M+ known immigration violations identified. Aadhaar program has reached 285.7M enrollments and provided a multimodal SDK to help UIDAI detect and reduce identity fraud such as: misrepresentation of information, multiple registrations by same resident, registration for non-existent residents, or personification as someone else. Improve Facilitation Since April 2012, over 1M passengers have passed through e-Gates at Schiphol airport with reduced wait times from an average of 30 minutes to less than 5 minutes. The Aadhaar program creates the opportunity to improve social and economic inclusion with the potential to create an additional 37.5M jobs by 2020. More than 40% of consumers have provided Aadhaar information to gas agencies and 15% of consumers have provided their details to banks for Direct Benefit Transfers. Privacy and Integrity The Portuguese National ID Pilot for the “Citizen Card” replaces 5 cards used by citizens for: national identification, tax number, social security, health services and elections. The European Union data privacy act has been successful in creating an environment where trust and privacy can be maintained, enabling the development of the European Visa Information System, which will support the exchange of visa data across border management authorities. Mark Reduce Cost US-VISIT reduced the time for adding a new organization from nine months to three weeks, reducing costs by 90%. Integration of Aadhaar direct cash transfer s will save the government approximately 5% of GDP. Using less physical space at Schiphol airport and processing more travelers helps to introduce greater cost efficiencies and position the airport for future growth.

25 Questions

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