Presentation on theme: "GovTech South Africa 2013 Innovation & Excellence Joe Flynn"— Presentation transcript:
1 GovTech South Africa 2013 Innovation & Excellence Joe Flynn
2 Accenture – Innovation Successes in the Public Service AgendaSchiphol Airport Amsterdam No-Q storyIndian National ID (Aadhaar) storyAccentureQuestions
3 Schiphol Airport - No-Q - Self Service Border Control
4 Client Overview and Change Drivers The “Gates As A Service” model No-Q AgendaOverviewClient Overview and Change DriversThe “Gates As A Service” modelCurrent status and Future PlansThe Passenger Flow . . What happens through an eGate
5 Schiphol - Client Context Different stakeholders with different interestsSchiphol (airliners, shops) More travelers, pleasant experience, no hassle !IND, Responsible for the Dutch Border Uphold the Immigration laws !Koninklijke Marechaussee, Schiphol police force Security is key !Question: ‘Who is going to pay for the implementation of the e-gates’
6 No-Q Assignment The challenge! “Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated at reasonable cost for the stakeholders involved”.Interesting features:Contract for between 36 and 80 gates over 5 year term.The contract contains Implementation and Maintenance for up to 5 years.Accenture will procure the eGates from Vision-Box and lease them to the client. During the lease period, the gates are Accenture property.Predictable cost model. We charge a fixed amount per installation and an fixed amount per month of maintenance. Next to this, we have a change control process and a ratecard for hiring people.
7 Increasing complexity for all stakeholders involved Schiphol – why eGatesCauses for ActionGrowthSecurityServiceCompetitionIncreasing complexity for all stakeholders involved
8 Schiphol – Gates As A Service (GaaS) No-Q is the first project to introduce the GaaS ModelGates-as-a-Service (in line with SaaS)Comparable to ‘leasing’Main differencesBuying ModelAs a ServiceOwnership of the gates during the contractClientGates ProviderRequirements to the marketFunctional and technicalFunctionalDecision on what components to useFocusSolution that is deliveredService that is providedFinancial modelPay for acquisition, pay separately for serviceOne time installation fee, monthly service fees
9 Delivery Review and Future Plans 36 gates installed since 2012Arrivals / Departures / TransfersMeeting and exceeding the service levels1 millionth passenger past through gates in January 2013Future plans:Discussing about expanding the scope, e.g. with another biometric modality, other types of passengers (children, third country nationals, non-European citizens, visa holders, etc.)Incorporate the eGates in the large Schiphol reconstruction that will occur, centralising Border Control, Security and Customs, profiling and e-BoardingExpand to other airports and/or seaportsHappy Flow
10 Schiphol – Passenger Flow Arrival of Passengers
16 Netherlands eGates (Success Story) Improved Traveller Facilitation ServicesGerd Leers Minister of Immigration visits the eGates at SchipholFast Facts36 eGates installed in Schiphol;6 banks of 6 gates. 12 at Departures in Terminal 3, 12 at Arrivals in Terminal 3 and 12 at the Schengen / Non-Schengen transfers;The Netherlands does entry / exit passport checks for the flights in and out the Schengen area.200,000 passengers a month;More than 1 million passenger processed from the eGates deployment ;Fast, 8.6 seconds on average;>95% success rate processed without manual intervention:The physical eGates and the eGates software have been developed by Vision-Box, The monitoring Application and the integration with the government backend by Accenture;Accenture and Vision-Box assisted the Netherlands Police in designing from a physical, software and workflow perspective the bespoke eGates that are currently deployed.
17 Innovation, Infrastructure & Inclusion Helping UIDAI build a foundation for a new IndiaThe Aadhaar Story
18 Aadhaar Overview Ration Card Drivers License Passport PAN Card NREGA Job cardVoter ID CardAll current valid PoI/PoA documents issued for specific purposesUsed as PoI/PoA in the absence of a pure IDCommon identifier lacking between these databasesAadhaar is a pure ID issued by the GoI to all residentsOnline ID platform which maintains latest resident informationPortable Online ID can be used for Authentication anytime, anywhere18
20 Data Collected for Aadhaar Demographic DataBiometric DataCompulsory data:Name, Age/Date of Birth, Gender andAddress of the resident.Optional data:Introducer data for verification and/orName of a relativePhone no., addressCapture RGI’s TIN no. if availableBank account consentResidentPhotographResident Finger PrintsIris20
21 Accenture Health and Public Service Practice Public Services of Today and the Future Face a More Challenging EnvironmentNew and increased pressures on governments:12345Increasing citizen expectationsMore citizens expect greater range of social support services e.g. unemployment insurance, job trainingGlobalisationFinancial VolatilityNew Public / Private collaborationCompetition from Low-cost countriesIncreasing technologyMacroeconomic and environmental conditionsCustomers have cut back spendingIncreased borrowingDeclining GDP ratesUnemploymentGreen infrastructure and energyNeed for austerityGovernments facing severe budget constraintsHigher deficitsChanging demographicsRising middle classesCity-based economiesRural-Urban migrationAccenture partners with our Public Sector clients to deliver better social, economic and health outcomesBusiness as usual is no longer an option
22 Unique Identity Services OverviewWe deliver Unique Identity Services to government agencies in a way that:Facilitates legitimate travel, trade, commerce, and benefit distributionEnhances security,Reduces fraud,Protects the privacy of the individualReduces the total cost of ownership and operationsPassports and VisasCitizenshipand National IDAutomated Border ControlCitizen Benefits Programmes
23 Unique Identity What Is It? “Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual.By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.
24 Border and Identity Services: Innovation & Value Delivered Enhance SecurityAt US-VISIT, over 300,000 wanted criminals identified and over 10M+ known immigration violations identified.Aadhaar program has reached 285.7M enrollments and provided a multimodal SDK to help UIDAI detect and reduce identity fraud such as: misrepresentation of information, multiple registrations by same resident, registration for non-existent residents, or personification as someone else.Improve FacilitationSince April 2012, over 1M passengers have passed through e-Gates at Schiphol airport with reduced wait times from an average of 30 minutes to less than 5 minutes.The Aadhaar program creates the opportunity to improve social and economic inclusion with the potential to create an additional 37.5M jobs by 2020.More than 40% of consumers have provided Aadhaar information to gas agencies and 15% of consumers have provided their details to banks for Direct Benefit Transfers.Privacy and IntegrityThe Portuguese National ID Pilot for the “Citizen Card” replaces 5 cards used by citizens for: national identification, tax number, social security, health services and elections.The European Union data privacy act has been successful in creating an environment where trust and privacy can be maintained, enabling the development of the European Visa Information System, which will support the exchange of visa data across border management authorities.MarkReduce CostUS-VISIT reduced the time for adding a new organization from nine months to three weeks, reducing costs by 90%.Integration of Aadhaar direct cash transfer s will save the government approximately 5% of GDP.Using less physical space at Schiphol airport and processing more travelers helps to introduce greater cost efficiencies and position the airport for future growth.