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Improving government service delivery and policy making with more accurate addresses Liz Marchant Executive Director ANZLIC – The Spatial Information Council.

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Presentation on theme: "Improving government service delivery and policy making with more accurate addresses Liz Marchant Executive Director ANZLIC – The Spatial Information Council."— Presentation transcript:

1 Improving government service delivery and policy making with more accurate addresses Liz Marchant Executive Director ANZLIC – The Spatial Information Council

2 Agenda National Address Management Framework 2

3 ANZLIC, the Spatial Information Council, is the peak intergovernmental organisation providing leadership in the collection, management and use of spatial information in Australia and New Zealand. The Council members are from the Australian Government, all State and Territory governments and New Zealand Government 3

4 Vision Our vision is to lead and drive the application and use of spatial information in Australia and New Zealand 4

5 Why place or location is so important to everyone Where you are in a cyclone, bushfire, earthquake so that you can be found by emergency services Where are the hospitals in a region and what size population do they cover? Where do the aged live so that services can be delivered to them at their home? 5

6 Why addresses are important Location means addresses and incorrect addresses affect everyone in the community –and may result in increased insurance premiums, an opportunity cost of a service not provided, or a life lost. –Plus, an increasing number of remote/centralised operations means local knowledge can no longer be relied upon, particularly in emergency dispatch situations. –Anyone who needs to contact the Australian community to provide a product or service needs to be working with accurate address data. 6

7 Why NAMF is important It provides a national, coordinated approach to address management 1 address = 1 location (in NSW 1 official, legal address) 7

8 Historical Perspective The first addresses in Australia were developed as a result of a decree by Governor John Hunter that all dwellings in Sydney should have an address for law and order purposes (9 November 1796) 8

9 Spatially-enabling the business of government Address management is the single most important contribution the spatial information industry can make to the business of government and industry Land administration Emergency management Natural resource management Service delivery and performance management Policy and strategy development Asset management Risk management National Address Management Framework Information Management infrastructure (including spatial) Information Technology Infrastructure 9

10 Ms Taub, a computer tutor from Merrick, N.Y., has become lost using every major Web site, including MapQuest, MSN Maps and Directions, and Yahoo Maps. Her frustration recently boiled over when she queried three mapping sites for directions to LaGuardia Airport, and received three different sets of instructions. "Mapping sites give me a false sense of security," she said. "I don't trust them anymore. 10

11 Todays Situation 11

12 12

13 Demonstration 13

14 Example: leveraging address management 49 Bell Street Coburg, 3058 DSE 47 14

15 49 Bell Street Coburg, 3058 Example: leveraging address management DSE 47 Victorian Govt 15

16 Example: leveraging address management DSE 47 VMAS 49 Bell Street Coburg North, 3058 DSE assistance contact: Port Phillip Regional Office 30 Prospect St Box Hill 3128 Phone:

17 Example: leveraging address management DSE 47 VMAS 49 Bell Street Coburg North, 3058 DSE assistance contact: Port Phillip Regional Office 30 Prospect St Box Hill 3128 Phone: transaction log Date and Time: , 09:45:23 Transaction type: DSE 47 Address: 49 Bell Street, Coburg North 3058 Transaction location (CD):

18 Example: leveraging address management transaction log a complete record of service delivery, available for analysis, performance assessment, mapping… Date, TimeAddressIDCDid Bell Street Coburg North Hill Road Toorak Smith Avenue Kew ………… Kew Avenue, Brighton /12 Bond Street, Brunswick Whitehorse Road, Doncaster Bailey Road, Ballarat

19 example: leveraging address management Watersmart rebate applications, Q

20 How do I use it? Nationally, NAMF is a set of standards, which will guide the process for verifying addresses and exchanging address data. Points you need to consider for your state or territory… –Is there an address validation service for use by agencies like mine? –How can my agency get access to it? –How can I use it? –What happens to address databases already in existence? –What support can I expect in learning to apply the NAMF standards to my address databases? 20

21 How can I use it? There are many advantages to improving the quality of your address data now. E.g. o Better service planning and policy making matching resources and services to the areas that need them most, o improved emergency dispatch and fire, flood and drought response, o improved address management and route planning to support intelligent logistics, o better community engagement and more effective democracy o cost savings from reducing mailings to inaccurate or fraudulent addresses, and o improved identity management. 21

22 When can I use it & how does it work technically? The National Address Management Framework 22

23 NAMF and privacy The National Address Management Framework only relates to the accuracy of stand-alone address information. It does not relate to personally-identifying information. o While the address does not contain any personally-identifying features that could impact on an individuals privacy, once an organisation attaches a name, date of birth, tax file number or other personally-identifying information to an address, the use and storage of that address must comply with the Information Privacy Principles in the relevant Commonwealth or state privacy legislation. 23

24 WA Government Addressing Policy WA Government Addressing Policy was endorsed by Cabinet in Based on NAMF Is mandatory for all WA public sector entities Currently it is the only jurisdictional policy available 24

25 WA Government Addressing Policy Aim of the policy is to introduce a standards based approach to the way addresses are collected, verified, managed and exchanged across the Western Australian public sector Applies to all WA public sector entities that collect/capture or use address information 25

26 Case Studies How is address information used by the various public sector entities The case studies will give you some ideas 26

27 Case Studies The easiest case studies of all are those about disaster response such as those for Cyclone Yasi and the flooding that occurred in Queensland, NSW and Victoria Part of the pack of information contain case studies covering disaster response 27

28 Case Studies Other case studies provided include: –Spatially enabling Australias democracy –What a SA Council has been doing to get an accurate address data base –What NSW has been doing about addressing 28

29 How can correct addresses help your government? 29

30 How can governments leverage spatial or place information to deliver better services The governments in Australia are pushing for evidence based policy and decision making to deliver better targeted services to its citizens more efficiently 30

31 How can spatial information help? The addition of spatial information can lead to more informed policies and decisions in government by allowing policy and decision makers visualise how new policies and services will be delivered to provide better outcomes 31

32 INFRASTRUCTURE Electricity Sub-stations Gas Water Hydrants Sewerage Stormwater Telecoms LOCATIONAL Police Fire Ambulance SES Schools Hospitals Aged care Community Centres Icons Key buildings Sports facilities CCTV FUNDAMENTAL Cadastre Roads Imagery Topography Admin. Bdys. DYNAMIC Census information Demography Employment Valuations Public transport schedules Pedestrians Floor plans Hazard models etc. Everyday Spatial Use Conybeare 2001 (as amended by Liz Marchant August 2009) 32

33 Australian Government agencies spent around $85 million on spatial data production and management in geospatial information has enhanced the way in which many Australian Government agencies plan and deliver services. 67% of agencies expected to reduce costs significantly due to improved business processes and 64% expected to reduce staff costs and other direct costs. In the ACIL Tasman report prepared for the CRC for Spatial Information and ANZLIC in March 2008, it was found that: 33 The Impact of Spatial Information

34 Australian Government APS200 Project Vision – to spatially enable the Australian Government How: all government information will be geocoded or contain a geographic attribute linking information to place 34

35 Australian Government APS200 Project Established by the Secretaries Board in December 2010 Whole of government review in the creation, management, sharing and utilisation of location information across departments and agencies of the Australian Government 35

36 Australian Government APS200 Project By July 2011 the project will present a framework of options to the Secretaries Board to address three critical areas: –Location information policy; –Governance; and –Investment. 36

37 Australian Government APS200 Project Outcome of the project will enable all Australian Government information to be linked to a location so that it can be viewed, analysed and displayed visually to enable the user to see where, when, why and how 37

38 How can this be introduced into my jurisdiction? 38

39 Where can I get more information? The ANZLIC website: Documents explaining the NAMF Authoritative data source, NAMF glossary, data interchange standards and web services specifications are located at: 39

40 Thank you and questions? Is it worth it? YES. Liz Marchant, Executive Director. ANZLIC the Spatial Information Council. Unit 6, 113 Canberra Avenue, Griffith ACT M: Tel:


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