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8-01-2013. TODAYS JOURNEY Car Rental Industry Whats New at Hertz Our Partnership Today Our Partnership Tomorrow.

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Presentation on theme: "8-01-2013. TODAYS JOURNEY Car Rental Industry Whats New at Hertz Our Partnership Today Our Partnership Tomorrow."— Presentation transcript:

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2 TODAYS JOURNEY Car Rental Industry Whats New at Hertz Our Partnership Today Our Partnership Tomorrow

3 We continue to operate in a very competitive market place Consolidation continues – Hertz/DTG; ABG acquires Zip & Payless Car residual values down w/ car sales being down – impacts on RACs Q – Good Growth (+8%) led by commercial segment Q business growth slowed, commercial trending to flat Sequester is drag on commercial business & government business Headwinds in Europe continue Next growth opportunity is off-airport – 53% of US drivers have not rented a car in the last 18 months Car Rental Industry

4 Whats New At Hertz? Carfirmations 5.9 M sent Gold Choice - 53 Locations E-Return – 7.4M sent Express Rent Kiosks – 500 kiosks today Hertz On Demand – 35K cars today Customer Experience Fastest, easiest, most valued …. Available free to Hertz Gold Plus Rewards Customers

5 Whats New At Hertz? Dollar Thrifty Integration Project North Star - a global reinvention of the Hertz car rental brand China Auto Rental (CAR) – Powered by Hertz – 20% stake; #1 Share in China; 700 locations (50+ airports in China) Firefly – Discount brand in Europe – 33 locations; Divestiture of Advantage brand Sustainability – Hybrids in US fleet; 6 new solar locations in 2013 HQ move from Park Ridge to Estero FL – Why? – We already have a strong presence. Florida has our second largest combined workforce (about 3,000 employees); and Floridians rent more cars from Hertz than customers in any other state. – Florida is a world leader in travel and tourism. Being so close to so many potential customers will help position our company for long-term growth. – The Fort Myers area is a great place to work and live. We chose the Fort Myers, Florida area in particular because of its diverse community appeal, deep, travel-related talent pool for growing our business, and accessibility to other leading tourism markets including Orlando, Miami/Fort Lauderdale and Tampa/St. Petersburg. In addition, there is no state income tax in. Florida – Enables us to establish a common culture in a new environment. Selecting an entirely new location versus one of the legacy locations provides a tremendous opportunity to establish a new and truly integrated culture. Hertz Dream Cars – fleet of about 400 today Hertz 24/7 – Revolutionary new rental service available any time, day or night. - hourly, daily, weekly or monthly rentals. – By 2016, we will have "self-serve" vehicles within minutes of the majority of the US population. 5

6 Dream Cars Collection Unique rental options for consumers looking for an unforgettable travel experience, Hertz Dream Cars Collection includes these luxury cars: Aston Martin V8 Vantage Audi R8 Bentley Continental GT Cadillac CTS-V Ferrari (California, F430) Lamborghini Gallardo Land Rover Range Rover Sport Mercedes-Benz AMG (SLS, C63, E63) Mercedes-Benz SL550, S550 and G550 Porsche (911, Cayenne, Boxster, Panamera) SRT Viper Tesla S Explore at HertzDreamCars.com or Call Exhilaration, Delivered.

7 7 ReserveAccessDrive Membership Card/Key Fob Access 24 Hour In House Member Care Center 24 Hour Roadside Assistance Remote Lock/Unlock Anti Theft Immobilizer Fuel Insurance Bluetooth Reserved Parking In Car Concierge Real-time Reporting

8 Zagat Award – 2013/14

9 Awards & Accolades Hertz scored #1 in over 90% of RAC surveys worldwide Best Intranet Employee Portal for BenefitsPlus from Employee Benefit News Worlds Best Car Rental Agency and inaugural member of Travel + Leisures Worlds Best Awards Hall of Fame Best Use of a Social Media Platform – Travel + Leisure SMITTYS Award Business Travel Innovation Awards from Global Business Travel Assoc. (GBTA) and Fast Company for: Sustainable Practice (Green Traveler Collection), Travel Personalization (Gold Choice), and Traveler Productivity (NeverLost) Best Car Rental Chain in the World by Frequent Business Traveler Best Luxury Travel Brand of the Year by LUXGetaway CIO Magazine names Hertz & ExpressRent Kiosks one of 100 innovative organizations using IT effectively to create business value Hertz Sweden: Most Environmentally Friendly Car Rental Company by Swedish Association of Green Motorists

10 * Hertz.com (2011) Hertz Fuel Efficient Cars Fleet % based on MPG Hertz fleet composition: most fuel efficient in the industry Fuel Efficient Fleet

11 Our Partnership Today Increased Financial Support for CBTG Hertz Coupons listed on CBTG Website Hertz Reps assigned to CBTG agencies CBTG Info available to reps on Hertz sales intranet site Participation in quarterly meetings One-off Assistance being provided as requested Need Your point person for Hertz updates

12 Marketshare Bonus $.50 Paid quarterly on ALL rentals to each or above 31% Hertz share Results so far: – $24,067 –2012 – $23,019 – $12,785 (Q1 & Q2 only) Agencies earn this bonus even if CBTG as a group does not achieve 31% Hertz share How Can You Increase Hertz Share? CDP # Use the CBTG CDP # % commissions on Weekly & Weekend Rentals 2.Hertz Business Rewards Program 3.Promote New Hertz Improvements 4.Tools You Can Use

13 As a reminder, program benefits are: Benefits for your Clients Up to 20% Off Hertz Business Travel Rates Free Rental Days Earn 1 credit for every qualified rental day 15 rental credits earn a Free Rental Day Certificate Customized Billing Options Employees can earn their own free days through Hertz #1 Awards ® Complimentary membership in Hertz #1 Club Gold ® Benefits for your Agency 10% Commission 5% commission on all bookings made with the Hertz Business Account CDP# 5% Agency Referral Bonus* $50 Hertz Rental Certificate when newly enrolled account completes their first rental Better BAP Override Scale Quarterly Market Share Bonus Benefits for your Front-Line Agents Free Rental Day Certificate for every new account enrolled 10 Agent Gold Rewards ® Points on qualifying rentals of 3 days or longer For full details, visit hertz.com/businessrewards

14 Tools You Can Use 1. Hertz News Online Quarterly Online Newsletter. #1 resource for the latest information. Visit to sign up today!www.agentnewsonline.com 2. Travel Agent Discount CDP # offers: Up to 20% off on Retail Rates 3. Agent Gold Rewards Hertz's Travel Agent Loyalty Program. Sign up at

15 Our Partnership Tomorrow Proposal for 2014 – 2016 Continuity of Partnership Committed Annual Financial Support Remains Retail & HBR Overrides Remain Improved Communication Plan – your Hertz Point Person New Increased Financial Opportunities Market share threshold lowered from 31% to 27% expands qualifiers Account Conversion Bonus – plus helps drive share bonus


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