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Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,

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Presentation on theme: "Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President,"— Presentation transcript:

1 Dallas/Fort Worth International Airport Linda Valdez Thompson, Executive Vice President, Administration and Diversity Norma Carabajal Essary, Vice President, Risk Management Dallas Business Journal Honoring the Champions of Health April 7, 2011

2 DBJ Honoring The Champions of Health - April 7, DFW Wellness Program – LiveWell Success Factors for a Winning Wellness Program Capture Executive Support Create an Employee Champion Council Create a Comprehensive Wellness Model Choose Health Interventions that Target Your Audience Communicate and Promote a Health-awareness environment Collect Data to Drive a Winning Wellness Initiative Celebrate successes, and evaluate program Source: Adopted from WELCOAs Seven Benchmarks of Success

3 DBJ Honoring The Champions of Health - April 7, Executive Team Support Strategic Objective: Ensure that the workforce is engaged, healthy, inclusive and diverse Capture executive-level sponsorship to help you secure resources, buy-in and support for the program LiveWell supports key results of DFWs Strategic Plan Employee Engagement and Cost Competitiveness Visible participation of the senior leadership team in the program is essential for others to follow PRIMARY BUSINESS GOAL: Grow the core business of domestic and international passenger and cargo airline service. CUSTOMER SATISFACTIO N OPERATIONA L EXCELLENCE EMPLOYEE ENGAGEMEN T COST COMPETITIVE

4 DBJ Honoring The Champions of Health - April 7, Create an Employee Champions Council Establish Program Vision & Mission Statements Vision: Embrace a healthy lifestyle. Mission Statement: To create a supportive work environment that educates and encourages, and empowers employees and their families to make lifestyle choices that optimize their health, well-being, safety, and contribution to the Airport and the community.

5 DBJ Honoring The Champions of Health - April 7, Create an Employee Champions Council Employee team to promote program involvement LiveWell Council comprised of 15 cross-functional employees Executive team approves all appointments on the council Most serve in a leadership or supervisory role, allowing them time and flexibility to participate Primary role is to promote, help communicate wellness initiatives at department level, lead in organizing employee programs

6 DBJ Honoring The Champions of Health - April 7, Collect Data to Drive a Winning Wellness Initiative Conduct research and benchmark relevant companies Prior to launch of LiveWell, DFW conducted online employee survey Close to 800 employees responded and key findings included: 78% prefer an onsite facility that provides exercise equipment, cardio group exercise and nutrition programs 90% indicated they would participate in programs and utilize services offered of a wellness center 60% of employees exercise 3 or more days per week Benchmarked organizations in North Texas City of Fort Worth (5,900 employees) City of Garland (2,100 employees)

7 DBJ Honoring The Champions of Health - April 7, Create a Comprehensive Wellness Model DFW LiveWell Model

8 DBJ Honoring The Champions of Health - April 7, Create a Comprehensive Wellness Model DFW Integrated Disability Continuum Model Lost Time/ Productivity Management Programs Sick Leave Presenteeis m Absenteeism Sick Leave WC/STD/LTD FMLA Presenteeism Absenteeism Sick Leave WC/STD/LTD FMLA Presenteeism Absenteeism Sick Leave WC/STD/LTD FMLA Presenteeism Absenteeism Sick Leave WC/STD/LTD FMLA Presenteeism Absenteeism Well No Disease At Risk Weight Blood Pressure Stress Management Acute Illness Flu/Colds Stress Strains/Sprains Fractures Chronic Illness Diabetes Heart Disease Cholesterol Depression Hypertension Asthma Catastrophic Illness / Injury Cancer Medical Care Management Programs LiveWell HRA Screenings Annual physicals Vaccinations EAP LiveWell HRA Screenings Annual Physicals Vaccinations Interventions EAP LiveWell Flu Clinic Safety Prevention Case mgmt Return to work EAP LiveWell Disease mgmt Case mgmt Return to work Reasonable accommodations (ADA) Rehabilitation EAP LiveWell Disease mgmt Case mgmt Return to work Reasonable accommodations (ADA) Rehabilitation EAP LiveWell Program, EAP & Behavioral Health/Pharmacy Management/Gaps in Care Health/Disability Risk Assessment/Health Information & Tools *Source: Adapted from Cigna Group Insurance

9 DBJ Honoring The Champions of Health - April 7, Choose Health Interventions that Meet Audience Needs Assessments & Interventions Components On-line Health Risk Assessments (HRA) Customized by the University of Michigan, a globally recognized data source for health risk assessment Average DFW employee participation rate, % Annual physical or dental examination Absence Management Integrated disability program Intervention Programs Education based Reported health risk factors Annual health fair Seminars, workshops, lunch & learns

10 DBJ Honoring The Champions of Health - April 7, 2011 Choose Health Interventions that Meet Audience Needs Lifestyle/Behavioral Component On-site Wellness Center Monthly group exercise Pilates/Yoga – 12 classes Circuit Training – 12 classes Strength Training/Boot camp – 16 classes Zumba – 4 classes Basketball, racquetball, volleyball and tennis tournaments Weight Management Classes

11 DBJ Honoring The Champions of Health - April 7, 2011 Choose Health Interventions that Meet Audience Needs Incentive Policy Replaced sick leave incentive to a wellness-based program Incentives are core elements of wellness programs Days of pay awarded for enhanced wellness behavior Incentive Components AssessmentsInterventionsLifestyle & Behavioral Health Risk Assessment Annual Physical/Dental Exam <7 Days of Lost Time Four (4) Educational Requirements – seminars, online training, workshops, lunch & learns LiveWell Center Utilization – 36 visits 6 Week Challenge Participation

12 DBJ Honoring The Champions of Health - April 7, Promote a Health-Awareness Environment Communication Strategy Awareness Dedicated website In-home newsletter developed in partnership with WELCOA Know your Numbers campaign Award-wining LiveWell Guide Education Online education modules Seminars conducted monthly Healthier at Home book resource Guide

13 DBJ Honoring The Champions of Health - April 7, 2011 Most Prevalent Health Conditions Source: Aetna Group Health Claims Data, March 2011 – HMO & PPO Plans Combined These preventable health conditions were identified in 2010 health care claims data.

14 DBJ Honoring The Champions of Health - April 7, 2011 Celebrate Successes and Evaluate Program Services Year-over-Year Variance Total Medical Paid (dollars)-3.3 % Office Visits (days)-3.4 % Hospital Admissions-2.0 % Average Hospital Length Stays-20.0 % Emergency Room (ER) Visits+2.7 % Total Prescription Paid (dollars)+7.9 % Number of Prescription Claims+1.0 % DFW has experienced a decrease in the utilization of various medical services from 2009 to ER visits and prescription drugs increased. Source: Aetna Group Health Claims Data, March 2011 – HMO & PPO Plans Combined

15 DBJ Honoring The Champions of Health - April 7, Celebrate Successes and Evaluate Program Risk FactorProgram Employee Participatio n Results Overweight Nutrition and weight management classes 1632,063+ lbs lost Blood pressure Screenings, BP machines, online education, and classes 1,300 19% increase in awareness of numbers Stress management Online education, and EAP classes 1,600 4% improvement measured for life satisfaction factors Smoking cessation BreatheWell program, 12-week class 4060% quit rate Sedentary lifestyle Fitness (group exercise, tournaments, fun runs 890 Increased wellness center membership; 5% increase in physical activity

16 DBJ Honoring The Champions of Health - April 7, Celebrate Successes and Evaluate Program Through LiveWell, DFW has created a culture of wellness that supports positive health habits Airport has experienced a positive impact on medical claims costs due to a comprehensive wellness program and benefit plan design changes Integrated wellness approach allows DFW to focus on prevention, and interventions that increase employee productivity and engagement


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