3 Runway Capacity Factors affecting RWY capacity: Runway configuration & length Aircraft mix (Wide body, Narrow body …. to GA) RWY occupancy time Aircraft separation Weather Noise
4 Taxiway Capacity – Number of taxiways – Configuration Rapid Exit Parallel and link RWY/Taxiway separation compliance – Weather
5 Apron Capacity Multiple Aircraft Ramp System (MARS) Apron Configuration Aircraft Mix Distance of Gates from Central Processing Area Aircraft Docking System ATC procedures Apron Management System Loading Bridge Vs Pax Stairs
6 Passenger Terminal Passenger Processing Systems Security Processing Border Control Processing Customs Processing Terminal Configuration – Central Lounge Vs Gate Lounge – Space adequacy – Information and Communication Baggage Handling Systems
The Efficient Airport of the Future (SITA)
8 Expected Check-in Business Process Changes Check-in moves out of the terminal to the passenger – 40 – 50 % Web check-in – 20 – 30 % Kiosk check-in – 10 – 20 % Mobile check-in – 10 – 20 % Agent check-in Airlines move to low cost virtual branding rather than expensive branding based on physical airport space Airports move to common use infrastructure
9 Boarding at the Gate Traditional Simplified
10 Source: IER Self-boarding gates Fast Track Lane Self Boarding Immigration Gates Anti-Reflow Doors
11 Border Control (SITA) Traditional Simplified
12 Expected Changes in the Baggage Business Processes Passengers tagging own bags – At home with new permanent RFID tags – At the terminal with kiosks Passengers paying for off site bag processing at ships, hotels, resorts and convention centers – Off site bags delivered directly airside for screening Airport terminal bag processing taking 15 – 30 seconds – Access passenger PNR and check documents – Turn Inactive tags Active – At general drop off station rather than airline dedicated counters (SITA)
13 Integrated Baggage Management / RFID Deploying RFID at Hong Kong Airport Estimated savings of $3.9MUSD/yr in mishandled baggage Largest RFID deployment in Asia Using RFID tags for tracking and managing baggage has led to tremendous increases in productivity, as well as enhanced security and reduced costs. Eric Wong, General Terminal Manager, Airport Authority Hong Kong Deploying Integrated Baggage Management at JFK IAT Airlines at JFK estimate this will save them up to $1.2MUSD/yr in mishandled bag costs
14 Impact on Security business processes Data mining and data linking identify suspicious persons who get preferential screening attention New physical security technologies provide faster walk through screening processes Registered traveler programs help pay for the technology
15 But … optimizing passenger processes only moves the airports constraint to the ramp or airfield
16 Impact on Airport Design and Operation Terminal efficiency increases significantly, allowing the process of 30 to 60% more passenger within the same infrastructure Airports facilitates shared passenger flow rather than airline specific passenger flow Airports provide a shared IT infrastructure allowing information interchange and collaborative decision making Airports need less space for passenger processing Airports use space for retail business and social interaction rather than queuing and processing
17 Airport business model evolution Opportunity for the airport operator to evolve from: providing premises: room light heat & power Airport tenants requirements become more sophisticated as back and front office systems develop providing technology: LAN telephone & PC to becoming a service provider to
18 Emergence of the Aerotropolis Airports today are much more than aviation infrastructures. They have become multimodal, multifunctional enterprises generating significant commercial development within and well beyond their boundaries. Just as we have Central Cities and the greater Metropolis, we now have Airport Cities and the greater Aerotropolis. - Tae Hoon Oum President, The Air Transport Research Society
19 Summary New business processes and technologies are being deployed today to: – Speed up passenger processing while enhancing security – Facilitate faster turn around times – Allow existing terminals to handle 30 to 60% more passengers However it is only possible if : – Information is interchanged between all stakeholders – Processes and technologies follow some reasonable standards and sensibility to deployment cost to ensure adoptions – Airport designs incorporate the new concepts (SITA)
20 NMIA Modernization Programme Capital Development Programme – Phase 1A Terminal Systems Enhancements
21 NMIA Common Use Systems CUNI – Common Use Network Infrastructure CUPPS System ( Check-In Counters & Gates ) CUSS Kiosks Local Departure Control System (LDCS) Dynamic Signage (Airline counter identification) Scales, Baggage Conveyors, X-Ray Machine Common Use Telephone System
22 Common Use Network Infrastructure (CUNI) NMIA has implemented a robust, high speed, common use network infrastructure (CUNI) based on fibre optic technology across the airport for use by all airport tenants. This has allowed NMIA to run operations from one common network, eliminating the costs of building and maintaining separate systems for data, video and voice. The network is centrally managed, which enables NMIA to respond faster to operational issues.
23 Common Use Network Infrastructure (CUNI) Connecting Users – The network has enabled new operating efficiencies among airport personnel: security, airlines, customs, immigration, and has improved customer service and access to various services by airport customers and passengers. Connecting Systems - The network - facilitates new applications; increased productivity and cost efficiencies for airport operations. It has enabled enhanced processes, such as passenger processing systems (CUPPS & CUSS); utilizes audio paging and video-on-demand to deliver multimedia content to flight information monitors and airport lounges. Most importantly, the infrastructure upgrades ensure a highly- secure and reliable network.
24 Common Use Network Infrastructure (CUNI) The network has become the most important piece of infrastructure we own, as every facet of our business is now connected including check-in and boarding systems, baggage management, immigration and passport control, CCTV, access control, paging, building management, flight/baggage/gate information systems and voice systems.
25 Common Use Passenger Processing System (CUPPS ) CUPPS is an upgrade of the Common Use Terminal Equipment (CUTE) system and provides a standardised system platform for common use implementation at airports. Deployed at NMIA since opening of expanded and modernized terminal in 2007 to optimise check-in counter and gate resources for airlines.
26 CUPPS in the Caribbean Jamaica: NMIA and MBJ Barbados Trinidad and Tobago Grenada Curacao Note: AAJ had introduced a partial a partial CUTE system (i.e. Local Departure Control System (LDCS) at SIA in 2001 for handling agents and gate management.
27 NMIA - Check-in Counter allocation Pre and Post CUPPS AirlinesBeforeAfter Air Canada-66 Air Jamaica-2120 (12) American Airlines-126 (8) British Airways-76 Caribbean Airlines-56 Virgin Atlantic--14 Handling Agents* AJAS -126 per flight Jamaica Dispatch -5 6 per flight TOTAL68[54 in use] *Cayman Airways, COPA, Delta, Spirit, SkyKing, Jet Blue
28 CUPPS Counter Components Workstation (Computer) Keyboard with integrated OCR & MSR Airline Ticket & Boarding Pass Printer (ATB) – To support magnetically encoded ATB2 documents, 1D Bar Code and the new 2D Bar Code (PDF417) Bag Tag Printer (BTP) Boarding Gate Reader (BGR) Multi-Function Document Reader (MFDR)
29 Local Departure Control System (LDCS) The CUPPS system allows scheduled airlines access to their own host departure control systems Carriers without a dedicated system, have access to the Local Departure Control System (LDCS) which allows participation in the Common Use environment
30 Common Use Self Service (CUSS) Kiosks Self-service check-in kiosks facilitates a faster check-in process, especially for passengers with no checked baggage. CUSS) kiosks provides similar benefits to CUPPS in the form of operational flexibility and reduced costs of ownership to the airlines and the airport. 6 CUSS Kiosks installed at NMIA; to be increased to 10.
31 Common Use Self Service (CUSS) Kiosks Benefits to customers: Easier and faster passage through the airport Faster check-in Remote check-in capabilities (car parks, hotels. car rental return facilities) reduce airport queues
32 Common Use Self Service (CUSS) Kiosks Benefits to airlines: Economies of scale benefits from shared common- use terminals Reduces airport counter requirements Improves staff productivity Generates average per check-in saving of US$ % market penetration of self-service check-in will save $US1 billion per year Source: IATA
33 Common Use Self Service (CUSS) Kiosks Benefits to airports: Improved capacity utilisation limiting the need for expensive infrastructure development Managing the concourse "real-estate" to improve process flow for airlines and passengers
34 Bar-Coded Boarding Passes (BCBP) Bar coded boarding passes, one of IATA's five Simplifying the Business initiatives. Equipped to handle at counter and gates, old magnetic stripe as well as IATA industry standard 2D bar codes that take advantage of the efficiencies offered by the industry's conversion to 100% electronic ticketing. The goal is to reduce lines at airports and reduce airline costs associated with check-in processes. Customers will be empowered to print their own boarding pass at home or at the office and thus avoid queues for check-in. Airlines will have more options for providing boarding passes using different technologies.