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Training courses Paris 12.03.2009 Paris 12.03.2009.

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Presentation on theme: "Training courses Paris 12.03.2009 Paris 12.03.2009."— Presentation transcript:

1 Training courses Paris Paris

2 Content: 1.Figures – PRMs 2.Training Objectives 3.Airport Processes 4.Training Programme 5.Trainers Outline

3 1. Figures - PRMs

4 PRMs and disabled persons The airport environment is often disabling (long distances, complexity of processes) Big airports versus aging population

5 Population figures People are getting older The elderly are used to travelling Low cost > flying is becoming more popular

6 Incidence of disability by age group Correlation between age and reduced mobility

7 PRMs figures European airports: 1 billion passengers per year PRM: 0,5 % = 5 million per year Becoming 10 Million in the next 15 years

8 2. Training Objectives

9 Objectives Offering a well-balanced training programme fit for meeting the needs of different groups. Training programme fully compliant with EUR 1107/2006 Recommendations of ECAC Doc 30 – part I – section 5 and its annexes 14 CFR Part 382 Final Rule Applicable to Dedicated PRM staff Airport staff in direct contact with the travelling public Airline staff Civil Aviation staff Training objectives

10 How to achieve the objectives ? Modular built up programme (8 modules) Tailor made programme in relation to « specificities on the jobs » for PRM staff Airport staff in direct contact with the travelling public Specificities on the job based on airport processes Arrival Departure Transfer Training objectives

11 3. Airport Processes

12 Airport processes Parking Bus Train compTaxi Car - Hotel Terminal Airside Check-inBaggage porter Tax-free shops Restaurants Toilets Check-in Info desk LandsidePorterservice

13 The departing process PRM assist. provider Security (PIF) Border control Check-in Counter Information desk Airline staff Airport facili- ties (bars,shops restaurants etc.) Gate staff Landside

14 The arrival process Airline staff Airport facilities Information desk Gate staffPRM assist. provider Customs services Border control /immigration Lost and found Baggage claim Landside

15 4. Training Programme

16 Training programme Parties involved –PRM staff (airport / 3rd party) –Front line airport staff (direct contact with PRMs) Check-in agents / information desk Security staff /airport security Border control Airport facilities (bars, restaurants, etc.) Gate staff Airlines Immigration /customs Lost and found

17 Training programme Parties involved (2) –Airport management / PRM project manager –Civil Aviation Authorities and National Enforcement Bodies

18 Training programme Parties involved (2) Based on on the job specificities, the parties involved can be reduced to 4 important training groups: Check- in agents Security screening agents General service providing groups Border control /Immigration / customs / information desk / airport security Airport facilities : lounges, bars, restaurtants, shops, etc. Exception : Ramp staff – luggage loading (no direct contact) Staff handling equipment (damage)

19 The 8 Modules

20 Training programme Module 1 – Legislation European PRM regulation 1107/2006 ECAC doc 30 part I - section 5 + annexes American law – 14 CFR Part 382, Final rule

21 Training programme Module 2 - Disability awareness & customer service Facing barriers when using air transport Medical model versus Social model General guidelines How to assist PRM /disabled persons Specific customer service for WCH passengers Visual impaired people / guide dogs Hard of hearing / deaf persons Speech impaired people Persons with mental problems, learning or comprehension difficulties, Elderly

22 Training programme Module 3 - Kinetics of lifting Anatomy of the spinal column and basic working principles Normal motion system Lifting principles Load Division of pressure / forces Lifting positions: dos and don'ts Correct starting position for lifting techniques Lifting techniques chair to chair -2 persons chair to chair -1 person Practical session lifting techniques

23 Training programme Module 4 - Equipment awareness - Annex K Walking aids : different types and specifications Wheelchairs: different types and specifications Aisle chairs Minicars Tender adjusted for WCH users Ambulift

24 Training programme Module 5 - First Aid What is a life threatening situation Consciousness / Breathing / Blood circulation What to do in case of a critical situation Vital functions Nervous System Respiratory system Heart and blood circulation CPR Techniques : chin lift Recovery position CPR technique (breathing, pumping)

25 Training programme Bleedings and types of wounds Type of wounds Type of bleedings How to treat severe bleedings Traumatology Types of fractures Dislocations Sprains and strains Module 5 - First Aid (2)

26 Training programme Module 6 – disabilities / pathology Defining and recognizing specific problems and needs Pathology of body systems and its consequences The muscular system The nervous system The movement system The circulatory system Sensory system : eye, ear Mental health problems / deficiencies Metabolism : diabetes

27 Training programme Module 7 – basic principles of dressing and undressing –Reduction of additional and unnessesary manipulations and movements. –Hemiplegia / paraplegia/ tetraplegia / paralysis of the limbs –Practical session Module 8 – Testomonies of PRMs when flying –What issues are important when travelling by air from their point of view

28 Training programme Certificate Multiple choice tests at end of training session Questionnaire per module Certified when min 12/20

29 5. Trainers Outline

30 Who: PRM staff What: all modules How:training 1 on 1 / no train-the-trainer principle Trainers outline

31 Who:All Airport staff (frontline staff ) What:General modules : Legislation Disability awareness Equipment Testomonies of PRMs Customer Service: in relation to specific jobs: - Check in – specific customer service – IATA codes - Security - specific customer service – Annex F How: Train-the-trainer principle

32 Trainers outline Who:Cabin crew What: General modules : Legislation Equipment Kinetics of lifting Disability awareness Customer service related tojob (in-flight service, safety measurements etc.) How:Train-the-trainer principle

33 Trainers outline Who:Ramp handlers – luggage loaders What: Modules : Legislation Equipment : how to handle, value Kinetics of lifting Testomonies How: E – learning possibility ?

34 Trainers outline Who:Airport Management / PRM project manager What: Modules : Legislation Disability awareness Equipment Cost calculation / PRM charge Quality and Performance control Complaints handling How: 1 on 1

35 Trainers outline Who: Civil Aviation Authorities and National Enforcement Bodies What: topics: - Legislation -Disability awarenes -Equipmen -Complaints handling -Audits on financial and quality items How: 1 on 1

36 Website:


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