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How to Use the Help Desk The following will help you understand the MCS Technology Help Levels and how to fill out a request.

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Presentation on theme: "How to Use the Help Desk The following will help you understand the MCS Technology Help Levels and how to fill out a request."— Presentation transcript:

1 How to Use the Help Desk The following will help you understand the MCS Technology Help Levels and how to fill out a request

2 Technology Levels Level 1: Ask other Teachers and Staff for help with your computer problem Level 2: Enter Help Desk Ticket for your schools local support Level 3: Technology Department at Central (Escalated ticket from local support to Central Technology Department) LEVEL 3 LEVEL 1 LEVEL 2 Hello Im at

3 Technology Levels

4 MCS Help Desk School Dude

5 MCS Help Desk School Dude Organization Account Number: Or click on the link MCS HelpDesk under Staff on our Website

6 School Dude Help Desk Requester enters their address Then enters last name. Once the request is made the account name is saved. The next page will ask for more information from requester. First and last name are the only required fields.

7 School Dude Help Desk Incident Request Form- This is what all the Requesters will see once they are in the system. Requesters have to submit a request to be in the system.

8 School Dude Help Desk Across the top of the page, youll notice several tabs. The tabs shown above are labeled IT Request, My Requests, Settings, and Help. These tabs are how you navigate to the information that you need.

9 School Dude Help Desk My Requests page- gives a look at all the work requests theyve made in ITDirect. It should look something like this, depending on how many requests theyve submitted

10 School Dude Help Desk Each request will be added to this list, where they can check its current status, who its been routed to, the date they submitted it, and any Action notes that have been made. You can print requests using the Print icon near the bottom left-hand corner of the page:

11 The Settings Page- Your Information When you set up your own account, this page will show the information entered earlier. Use this page to edit information. You will need to use the password to submit any changes. School Dude Help Desk

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13 The Help Tab- Where to Go With Your Questions. On this page, youll see contact information. These contacts are people at your facility that you can call directly with any questions or concerns you may have. Also provided are the manual for the Requester.

14 School Dude Help Desk If you have questions look at your manual. There is a Help link at the top and bottom of the web page.


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