We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published bySophia Shroll
Modified over 2 years ago
CBTS – Managed Services eNOC – ITIL Alignment Highlights Oct 1 st 2011 – Go Live
2 New Ticket Segmentation Types: Repair Request Change Request Information Request ITIL – New Ticket Submission Menu
3 ITIL – Repair / Incidents – Severity Repair / Incident Severity Only Severity 1 – Critical Severity 2 – High Severity 3 – Low Severity 4 – Best Effort NOTE: Incident = Outage
4 ITIL – Change – Priority Change - Priority Only Emergency – Critical Standard – High Normal – Low
5 ITIL – Information Request Only Information Request - No Severity or Priority Please use this for all general information and billing queries
6 ITIL – Datacenter & MAC - Menu Datacenter & Telephony MAC Datacenter and Telephony MAC moved under Change Request
7 Contact Information
Using the AiM® Customer Request Module Follow the red arrows as we go through the presentation. Your screen will look similar to this one when you first.
KIT – die Kooperation von Forschungszentrum Karlsruhe GmbH und Universität Karlsruhe (TH) ITIL – Best Practices for IT Service Management … a brief introduction.
Work Orders Throughout this slide show there will be hyperlinks (highlighted in blue). Follow the hyperlinks to navigate to the specified Topic or Figure.
Customize Your Information Using the New International Data Center January 2011.
Animal Ordering in ACAP © Created by Isaac P. E. Mailleue Research Integrity Coordinator University of North Carolina at Greensboro September
Information Technology Division Executive Office for Administration and Finance IT Service Excellence Committee (ITSEC) Sept. 19, 2011.
EARLY CHILDHOOD Early Childhood Whats new? All early childhood evaluations will be completed at the local school. This includes Child.
WASH Cluster – Emergency Training S WASH STRATEGY Session 3 Strategic Planning S3 1.
At-Risk Contractor Program 2011 Revision. At-Risk Definition New to the craft or new to the Dow Freeport site and have been on Site less than 1 year.
Mn Juvenile Justice & Mental Health Initiative Mental Health Screen Best Practices From: Blueprint for Change.
Data Collection. Status LEDs 5 MP Camera Touch Screen GNSS Receiver Light Sensor SD Card Slot.
Parents Guide to Online Admissions We suggest you read this guide before you apply for your child’s school place or have it open in a separate window to.
Velos eResearch Bulk Application Training. What is a Bulk Account? A bulk account is the mechanism used to charge Medical Center services to your study.
Counselor Training November 2006 ACCESS Student Registry & Grading Program.
Consumer Refund Process Training July, 2009 Proprietary/Confidential. For Internal or Acronis Authorized Partner Use Only.
GE Healthcare 5010: Cynthia Klain April Agenda Who are we? 5010 Background Payer Readiness and Testing Areas of Impact Processing Strategy Questions?
Welcome to MiCTA Learn about MiCTA’s National E- Rate Program.
HCBS Priority Wait List Assessment Training Webinar September 29, 2011.
Request Management Mirror-. A random three day sample of Incidents revealed that about 86% of the registered Incidents were legitimate Requests Many other.
How to Enter Search Criteria. How to Enter Search Criteria – Step 1 To make a criteria selection: Click on one of the six criteria headings (General,
Simultaneous PSTN and Broadband Provision Process Incorporating Broadband Movers Issue 5.
PRESENTED BY: RENELLE LEINBACH RACHEL WHITE & AMY MINAUDO Reminder Binder: The Nuts and Bolts of Certification.
My Nine “Truths” of Data Analysis A Discussion and Exploration of Implications Dr. Ronald Thomas Center for Leadership in Education at Towson University.
Doc.: IEEE /0898r2 Submission July 2012 Marc Emmelmann, FOKUSSlide 1 Fast Initial Service Discovery: An enabler for Self-Growing Date:
Support.ebsco.com EBSCOhost Collection Manager Patron Driven Acquisition Tutorial.
© Copyright 2010 Avanade Inc. All Rights Reserved. The Avanade name and logo are registered trademarks in the US and other countries. How to achieve Elastic.
Ovid Training Department 2011 Primal Pictures User Guide (v.1.0) 3D anatomy images copyright of Primal Pictures Ltd Human Anatomy.
Spacebar or mouse to advance to next slide The Icarus Group © 2008.
11 Simultaneous Provide. 22 Disclaimer: The information contained in this Presentation slide-pack is confidential information for discussion purposes.
EBS Service Management Steven Moses Principal CRM Sales Consultant, Oracle Field Service, Depot Repair Overview Presentation to NOOAUG, October 14, 2008.
© 2016 SlidePlayer.com Inc. All rights reserved.