Just like Doctors, we all have specialties Help Desk Application Analysts Network / Telecom Engineers Server Engineers Security Engineers Enterprise Architects How does an I.T. department work?
Calls Prioritized Ticket Created Ticket Routed to Specialist Issue Investigation (possible customer interaction) Issue worked on Issue Resolution (You should get a call!!) What happens when I call the Help Desk?
F1 = Help Google – BE Careful (Whitehouse) Reboot Things to try before you call.
Why security? Lock your computer Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE) Strong passwords Dont hide your password under the keyboard HIPPA effects I.T. also! EHR – Electronic Health Records
Mail Boxes – Your inbox is just that… File Storage – Keep a good folder structure. FY folders SharePoint – What is it and why use it. Get Organized
Cloud PING IP Address Workstation Server Cat5 Router Switch Citrix Vocabulary lesson –
http://support.microsoft.com/kb/126449 F1: Help CTRL+ESC: Open Start menu ALT+TAB: Switch between open programs (Windows + Tab on Windows 7 and later) ALT+F4: Quit program SHIFT+DELETE: Delete item permanently Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE) Bobs Favorite Shortcuts for navigation
F2: Rename object F3: Find all files CTRL+X: Cut CTRL+C: Copy CTRL+V: Paste SHIFT+DELETE: Delete selection immediately, without moving the item to the Recycle Bin ALT+ENTER: Open the properties for the selected object Bobs Favorite Shortcuts for navigation