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TAHIMA Oct 17, 2013 IT/IS: A Tongue in Cheek Look at Our "Love/Hate" Relationship.

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Presentation on theme: "TAHIMA Oct 17, 2013 IT/IS: A Tongue in Cheek Look at Our "Love/Hate" Relationship."— Presentation transcript:

1 TAHIMA Oct 17, 2013 IT/IS: A Tongue in Cheek Look at Our "Love/Hate" Relationship

2 Bob Short MCSE CCA Sr Systems Administrator – World Vision US Former Supervisor Microsoft Servers Catholic Heath Initiatives WA/OR Introduction: Who am I and why am I here?

3 Not Every Application Is A Success

4 Just like Doctors, we all have specialties Help Desk Application Analysts Network / Telecom Engineers Server Engineers Security Engineers Enterprise Architects How does an I.T. department work?

5 Calls Prioritized Ticket Created Ticket Routed to Specialist Issue Investigation (possible customer interaction) Issue worked on Issue Resolution (You should get a call!!) What happens when I call the Help Desk?

6 F1 = Help Google – BE Careful (Whitehouse) Reboot Things to try before you call.

7 Have you tried turning it off and on again

8 Why do you I.T. guys hate me and my computer?

9 Why cant I update my computer myself.

10 Trying to keep you and your computer safe.

11 Why security? Lock your computer Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE) Strong passwords Dont hide your password under the keyboard HIPPA effects I.T. also! EHR – Electronic Health Records

12 Mail Boxes – Your inbox is just that… File Storage – Keep a good folder structure. FY folders SharePoint – What is it and why use it. Get Organized

13 Cloud PING IP Address Workstation Server Cat5 Router Switch Citrix Vocabulary lesson –

14 F1: Help CTRL+ESC: Open Start menu ALT+TAB: Switch between open programs (Windows + Tab on Windows 7 and later) ALT+F4: Quit program SHIFT+DELETE: Delete item permanently Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE) Bobs Favorite Shortcuts for navigation

15 F2: Rename object F3: Find all files CTRL+X: Cut CTRL+C: Copy CTRL+V: Paste SHIFT+DELETE: Delete selection immediately, without moving the item to the Recycle Bin ALT+ENTER: Open the properties for the selected object Bobs Favorite Shortcuts for navigation


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