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Capabilities Presentation. To be the premier travel management firm through the personal and professional success of our employees. We Believe That Corporations.

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Presentation on theme: "Capabilities Presentation. To be the premier travel management firm through the personal and professional success of our employees. We Believe That Corporations."— Presentation transcript:

1 Capabilities Presentation

2 To be the premier travel management firm through the personal and professional success of our employees. We Believe That Corporations expect & deserve a higher level of service at a lower cost Automation plays a central role in the shaping of the industry Corporations insist on complete control over travel expenditures The role of travel agencies is that of a consultant and a partner The corporate travel management partnership succeeds only as a joint venture Our Mission Statement

3 Our Strengths Our Relationships are Partnerships We are Diversified We are Centralized Our People

4 We recognize that it is our people who make the difference! Our team consists of over 50 travel professionals, with almost 1,000 YEARS of travel experience collectively. More than 75% of our team have earned a professional travel industry designation. We know that continued learning is critical in this ever changing world, it adds volumes to our strength. Our staff is constantly on the move; their first hand experiences are invaluable to aiding our clients. In addition to our Travel Experts, our Accounting Department and Internet Technology Department give us continual support. We are not a static organization; with the help of our employees, we continue to grow as we gain their perspectives and experience. Our People

5 Corporate Travel Management – Full service travel coordination DMI - DePrez Meetings & Incentives – Full service meeting planning DePrez Certified Convention Management – Full service convention housing TTMI – Travel Trax Market Intelligence – Hotel room rate integrity tool Just Cruises, Inc. - One of the top 50 cruise-only agencies in North America Precision Planning - Hosted Group travel Charlie CheapSeats - Air ticketing for the budget traveler Wish Upon A Star Vacations Inc. - Your Disney Specialists Whitaker & DePrez Travel Partners, LLC – Leisure Travel Consultants The DePrez Group is a member of the invitation-only VIRTUOSO network The DePrez Group of Travel Companies, founded in 1929, is the largest independent travel management organizations in the Northeastern U.S. WE ARE:

6 The DePrez Groups Corporate Services division provides its partners with full travel coordination, complete account management and reporting. Our professional team provides personal travel planning while adhering to your corporate travel policies. Individual airline reservations International tariff desk Direct online reservations bookings Traveler profile management Negotiated corporate hotel rates THOR ® and ABC Corporate Services ® Hotel Consortium discounted rates Air/Car/Hotel corporate reward programs Online enrollment for individuals in Air/Car/Hotel rewards programs Negotiated convention and meeting discounts Customer Satisfaction Survey Account Management -Quarterly review meetings -Travel Policy Development and Compliance -Customized cost savings & management reports -Unused ticket tracking and reminders Visa and passport services VIP handling 24 hour emergency assistance Online resources for corporate partners Complete travel expense tracking Corporate Travel Management Scope of Services

7 DMI – DePrez Meetings & Incentives offers a range of services from custom implementation assessments, tactical fulfillment, Do-It-Yourself online technologies (that augment current practices of budgeting, planning, executing and measuring the ROI of your meetings), events and incentives, to high touch concierge events. We have extensive experience in managing group travel. More importantly, our services reach further into a client organization to drive better meeting effectiveness, budgeting and alignment with corporate goals. At a tactical level, DMI provides the following services to clients who are typically looking for varying degrees of fulfillment.

8 Air Negotiations and Management Food & Beverage Planning Meeting Room Set-up Custom Web Development Standard & Customized Reporting Client Internal Billing Process Financial Mgmt & Budget Maintenance Airport Meet & Greet Baggage coordination Media & Promotional Production Tailored Gifts, Awards and Amenities Electronic Meeting & Attendee Registration Selection & Hotel Contract Evaluations/Negotiations Off-Site Events Room Block Management Ground Transportation Audio Visual Rooming List & Arrival/Departure Manifests On-Site Mgmt Staffing- travel director, concierge, etc VIP / White Glove Services Special Events, Theatre Tickets, Sporting Events Sightseeing Tours & Activities Scope of Services

9 DePrez Certified Convention Management The DePrez Certified Convention Management division oversees the hotel reservation process for over 100,000 attendees annually. Events range from executive round tables for 20 to citywide conventions of 50,000. Services include selection of city and specific hotels as required to meet your needs, negotiation of contracts, producing exhibitions and speaker programs, administering housing and air blocks, as well as managing full service participant registration (via secure websites).

10 Scope of Services Dedicated Reservations Agents Dedicated Vanity Toll-Free Numbers for planners and Attendees Customized Booking Website including: -General Host City Information -Specific information of hotel facilities -Registration with multiple tracks -Real time credit card processing -Immediate electronic confirmation -VIP delegate links for functions and/or reserved room blocks -Sub-Blocks for group bookings Standard and Customized Reporting Selection & Hotel Contract Evaluations and Negotiations Electronic Meeting and Attendee Registration Room Block Management Guaranteed Room Availability Through Dates of Conference Coordination, Cooperation, & Information Exchange with Other Service Providers On-Site Management Staffing

11 TTMI ® Travel Trax Market Intelligence TTMI® – Travel Trax Market Intelligence was custom designed by our Convention staff and our in-house Internet Technology department. Early in the evolution of our Convention Division, we recognized the need to monitor our contracted rooms to be certain that our clients received the best hotel room rates available. At the inception of the housing process, our planners begin a rate research study which continues through the entire life of the meeting, therefore providing a complete summary at the conclusion of the meeting. Additionally, TTMI® is able to prepare destination dossiers, where we will provide hotel recommendations that fit your needs. Finally, we conduct extensive research to help you make your city and site selection simple.

12 Since 1985, Just Cruises Inc. has been a locally owned cruise agency receiving national recognition as a leader in cruise sales. Our cruise counselors are recognized by CLIA - Cruise Lines International Association. By working with the experts at Just Cruises Inc., you will experience their knowledge and ability to assist with individual cruises as well as the largest of groups and incentives at sea. Meetings at Sea can provide you with; strategy and planning sessions, annual and quarterly reviews, educational and training seminars, as well as motivational and team building exercises. We create truly unforgettable experiences for your corporate retreats. INSERT JC Inc PIX

13 Wish Upon A Star Vacations focuses primarily on all Disney travel. Disney parks are located throughout the world, not just Orlando and Anaheim, but also in Paris, Hong Kong and Tokyo. Disney Cruise Lines has a fleet consisting of three (3) ships with expanding itineraries. Adventures by Disney, organizes tours for groups of 40 or less pre- planned tours, geared to family and multi-generational travel, you can visit London, Paris, Italy, Central America and the just added Egypt. Or if you prefer, you can go enjoy a Disney resort, youll find them located in Vero Beach, Hilton Head, and now Oahu.

14 Whitaker & DePrez Travel Partners, LLC is unparalleled in professional experience, worldwide connections and destination expertise, offering our clients a level of customer care, service and counseling that is hard to find. Whitaker & DePrez specializes in vacations of all types for individuals, couples, families, and small groups. Whitaker & DePrez is a member of Virtuoso, the most prestigious and established travel network in the world.

15 What being a Virtuoso Agency Means: Virtuoso is an exclusive network of more than 200 elite travel specialists in North and South America, the Caribbean, and Australia. A privately owned corporation, Virtuoso provides marketing, sales, technology support, and exclusive services and products to leading independent luxury travel agencies and the worlds best travel providers and destinations. The Virtuoso name opens doors and guarantees value $4.2 billion annually in travel sales Special pricing Upgraded amenities Last minute availability Virtuoso is the world's most exclusive network of travel advisors. So exclusive, in fact that only one percent of all travel agencies are invited to join. The Virtuoso name carries tremendous clout around the world, opening doors and behind-the- scenes access to sites and events not available to the general public.

16 Internet Technology Department Our in-house Internet Technology department acts as support to all of our team members. Their extensive knowledge of web based programs and applications as well as their computer and network skills keeps DePrez strong. When you combine our travel knowledge with the skills of our Internet Technology Department you get innovative products such as TTMI® – Travel Trax Market Intelligence. TTMI® is our proprietary software that monitors and maintains hotel room rate integrity. They also keep the DePrez network and websites running smoothly and assist our team members with various projects and everyday challenges.

17 Accounting Department Our in-house accounting department supports not only our team members but also our clients! With their expertise of Trams, our back office accounting system, their travel knowledge and their dedication to customer service, you are assured quality information. We provide our clients with quarterly report packets as well as customized reports to help them manage their dollar spend.

18 Technology Sabre: This includes Get There, a self booking online air ticket booking tool and Virtually There, where you can check the details of your trip as well as obtain specific destination information Amadeus: As the largest internationally based travel booking system, Amadeus includes Plan It Go, a self booking online air ticket booking tool, as well as Check My Trip, where you can check the details of your trip as well as obtain specific destination information *Having Two GDSs Offers Redundancy Starcite: A global leader in meeting management, meetings procurement and online event registration. ICM: A multi-faceted online registration and travel reservations booking tool TTMI ® - Total Trax Marketing Intelligence ® : Proprietary site selection and hotel room rate integrity software Exception Report: Proprietary interactive travel approval tool to adhere to adhere to budget guidelines

19 Emergency After Hours Service Available day and night 365 days a year Immediate help for any travel emergency that may arise Full access to all client records and computer profiles Services include: - Reservation, modification and cancellation of air, car and hotel inventory - E-Ticket or prepaid ticket issuance - Application of negotiated rates - Travel-specific advice and information - Domestic and international reservations support

20 References We are happy to provide references upon request from any of our many clients; Corporate, Conventions, Groups and Incentives, Leisure, Meetings or Cruises

21 Thank You!

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