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Tennessee One Call System, Inc. DBATennessee811.

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Presentation on theme: "Tennessee One Call System, Inc. DBATennessee811."— Presentation transcript:

1 Tennessee One Call System, Inc. DBATennessee811

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6 Board of Directors Bruce Mangrum, Chair Bruce Mangrum, Chair AT&T AT&T William Russell, V-Chair William Russell, V-Chair Sprint Sprint Eddie Andrews, Treasure Eddie Andrews, Treasure NES NES Ed Kelley, Secretary Ed Kelley, Secretary Middle TN Natural Gas Middle TN Natural Gas Paul Ramsey, Paul Ramsey, TN Gas Pipeline TN Gas Pipeline Bobby Garner, Bobby Garner, Piedmont Natural Gas Piedmont Natural Gas Bobby Mullens, Bobby Mullens, Comcast Reggie Bowlin, Reggie Bowlin, MLGW Paul Randolph, Paul Randolph, KUB David Middlebrooks, David Middlebrooks, JEA Frank Sadler, Frank Sadler, Atmos Donnie Mingus, Exc. Rep. Donnie Mingus, Exc. Rep. Team Construction

7 Tennessee811 Mission Statement To Provide the Best Possible Communication and Notification Service to Prevent Damage to Underground Utilities. To Provide the Best Possible Communication and Notification Service to Prevent Damage to Underground Utilities.

8 Purpose (1983) Take calls from Excavators that are planning on digging Take calls from Excavators that are planning on digging Process the information Process the information Transmit this information to Member Utilities Transmit this information to Member Utilities

9 Needs (2008) Damage Prevention Partner Damage Prevention Partner Full Service Contact Center Full Service Contact Center Ticket Screening Ticket Screening Educator Educator Enforcer Enforcer GIS Specialist GIS Specialist Emergency Responder Trainer Emergency Responder Trainer Lobbyist Lobbyist Software Provider Software Provider

10 Not Just A Ticket Taking Service 811 811 Promote Damage Prevention Promote Damage Prevention Advertise Call Before You Dig Advertise Call Before You Dig Education Education PIPE, Partners in Protecting Everyone PIPE, Partners in Protecting Everyone TNDPC, Damage Reporting TNDPC, Damage Reporting GeoRemote GeoRemote Eticket Eticket KorWeb KorWeb Positive Response Positive Response MSAM, Member Service Area Mapping MSAM, Member Service Area Mapping Legislation Legislation Member Visits Member Visits Mapping Assistance Mapping Assistance

11 811 811 is now available Statewide 811 is now available Statewide All promotional material includes 811 vs. the toll free number, 1-800-351-1111 All promotional material includes 811 vs. the toll free number, 1-800-351-1111 Approx. 52% of our calls come in on 811 Approx. 52% of our calls come in on 811 811 is available Nationwide, however, you will be directed to the state One Call that you are calling from. 811 is available Nationwide, however, you will be directed to the state One Call that you are calling from.

12 811 Logo

13 Promote Damage Prevention 1 Marketing Manager, Kathy Quartermaine 1 Marketing Manager, Kathy Quartermaine 2 Liaison Managers, Holly Austin, Scott Holder 2 Liaison Managers, Holly Austin, Scott Holder Duties and Responsibilities: Duties and Responsibilities: Safety Presentations Safety Presentations Tradeshows Tradeshows Tailgate Meetings Tailgate Meetings Member Visits Member Visits PIPE PIPE Member Services Member Services Enforcement Education Enforcement Education

14 Advertising Utility Association Newsletters Utility Association Newsletters Contractor Association Newsletters Contractor Association Newsletters Trade Magazines Trade Magazines Bill Boards Bill Boards Radio Radio Major Market and TRN Major Market and TRN Southern Living Magazine Southern Living Magazine Newspapers Newspapers Banners Banners

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16 PIPE Partners In Protecting Everyone 23 Meetings covering the entire State 23 Meetings covering the entire State 83 Sponsors 83 Sponsors Total Attendance = 2,460 Total Attendance = 2,460

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18 TNDPC Tennessee Damage Prevention Committee Endorsed by the Common Ground Alliance (CGA) as a Regional Partner Endorsed by the Common Ground Alliance (CGA) as a Regional Partner Chaired by, Bobby Garner, Piedmont Natural Gas Chaired by, Bobby Garner, Piedmont Natural Gas Encourage all Stakeholders to participate Encourage all Stakeholders to participate Meet Quarterly Meet Quarterly Promote the Use of DIRT (Damage Information Reporting Tool) Promote the Use of DIRT (Damage Information Reporting Tool) Discuss and Resolve issues pertaining to Damage Prevention Discuss and Resolve issues pertaining to Damage Prevention

19 TNDPC Map Results

20 GeoRemote Remote Ticket Entry System Remote Ticket Entry System Eliminate having to call in your Locate Request Eliminate having to call in your Locate Request Interface with the same server as the Agents Interface with the same server as the Agents 73 Users 73 Users Entered Tickets = 52,000 Entered Tickets = 52,000 Benefits: Benefits: Cost saving to Tennessee811 Cost saving to Tennessee811 No agent interaction No agent interaction User maps their own locate User maps their own locate Maintain a record of your locate request Maintain a record of your locate request

21 eTicket Remote Ticket Entry via www.tnonecall.com Remote Ticket Entry via www.tnonecall.com www.tnonecall.com Easy to use, fill in the blank. Easy to use, fill in the blank. One Call Agent maps the locate request and emails a copy back. One Call Agent maps the locate request and emails a copy back.

22 KorWeb Ticket Receiving and Management Application Ticket Receiving and Management Application Receives your Locate Request by email Receives your Locate Request by email Various reporting capabilities Various reporting capabilities Ability to Map your Locate Requests, using Google Maps Ability to Map your Locate Requests, using Google Maps Include automated Positive Response Component Include automated Positive Response Component 50 Users, receiving more than 200,000 locates 50 Users, receiving more than 200,000 locates Available FREE to all One Call Members Available FREE to all One Call Members

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29 Positive Response Mandated into Law, January 1, 2008 Mandated into Law, January 1, 2008 Utilities Required to Respond to all Locate Requests Utilities Required to Respond to all Locate Requests Response must be done on-line Response must be done on-line 383 Members Signed up, 72% 383 Members Signed up, 72% For more information, Contact Holly or Scott For more information, Contact Holly or Scott

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34 Positive Response Stats: Total Member Codes: 533 Total Setup: 383 Time Period 1/1/08 – 10/31/08 Total Responses – 1,925,199 (note these are responses, not ticket counts) Complete (indicates some type of response) – 1,060,660 (55.09%) Null (no response) – 864,539 (44.91%)

35 MSAM Member Service Area Mapping Online access to your Member Database with Tennessee811 Online access to your Member Database with Tennessee811 Enables Members to see your Database in relation to Tennessee811 Mapping data Enables Members to see your Database in relation to Tennessee811 Mapping data Editing Version available soon Editing Version available soon Currently 32 Utility Users Currently 32 Utility Users

36 Member Service Area Mapping (MSAM)

37 MSAM Grid Member Sample – grids on

38 MSAM Spatial Member Sample – grids on

39 MSAM Spatial Member Sample – grids turned off

40 Legislation Working with the TRA to write new Enforcement Legislation Working with the TRA to write new Enforcement Legislation Create an Advisory Board Create an Advisory Board Increase Penalties Increase Penalties Offer Education in lieu of Penalties Offer Education in lieu of Penalties Probable Violations of the UUDPA reported to the TRA Probable Violations of the UUDPA reported to the TRA Mandatory Membership Mandatory Membership New Sewer Lateral requirements New Sewer Lateral requirements Introduce in the 2009 Legislative Session Introduce in the 2009 Legislative Session Information will be distributed to our Members Information will be distributed to our Members

41 Member Visits Liaison Staff visits all 535 Utility Members Liaison Staff visits all 535 Utility Members Offering; Offering; Promotion Assistance Promotion Assistance Safety Training Safety Training Ticket Management, KorWeb Ticket Management, KorWeb Ticket Entry, GeoRemote/Eticket Ticket Entry, GeoRemote/Eticket Positive Response Training Positive Response Training Mapping and Database Assistance Mapping and Database Assistance

42 Tennessee811 Center Performance Statistics Call Volume by Month Call Volume by Month Speed of Answer Speed of Answer Call Length Call Length Calls Answered within 30 Seconds Calls Answered within 30 Seconds Ticket to Transmission Ratio Ticket to Transmission Ratio Historical Ticket data Historical Ticket data

43 2008 Call Volume by Month

44 2008 Average Speed of Answer

45 2008 Average Call Length

46 2008 % of Calls Answer Within 30 Seconds

47 2008 Ticket to Transmissions

48 Tickets to Transmissions Includes every Transmission Includes every Transmission 1 ticket in = 7 transmissions out 1 ticket in = 7 transmissions out Without Positive Response Without Positive Response 1 ticket in = 6 transmissions out 1 ticket in = 6 transmissions out Without multiple receiving locations Without multiple receiving locations 1 ticket in = 4.5 transmissions out 1 ticket in = 4.5 transmissions out

49 Call History Lifetime

50 Ticket Volume Change

51 More Than A Ticket Taker

52 Thank You Copy of Presentation Available @ WWW.Tnonecall.com

53 Copy of Presentation Available @ WWW.Tnonecall.com

54 Member Service Area Mapping (MSAM) This service is also referred to as MapServer. Ability to view existing database in near real-time. Same street base map structure that Tennessee One-Call uses. Whether grid or spatial member, updates to database would be submitted as always. For spatial member, emailing the changes. For grid member, emailing or faxing changes. Changes are made in a timely manner. Once changes are made, they are viewable the next day. To access this service, a member needs to contact the IT Department for password, web path and instructions of use.


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