6 Board of Director’s Bruce Mangrum, Chair William Russell, V-Chair AT&TWilliam Russell, V-ChairSprintEddie Andrews, TreasureNESEd Kelley, SecretaryMiddle TN Natural GasPaul Ramsey,TN Gas PipelineBobby Garner,Piedmont Natural GasBobby Mullens,ComcastReggie Bowlin,MLGWPaul Randolph,KUBDavid Middlebrooks,JEAFrank Sadler,AtmosDonnie Mingus, Exc. Rep.Team Construction
7 Tennessee811 Mission Statement To Provide the Best Possible Communication and Notification Service to Prevent Damage to Underground Utilities.
8 Purpose (1983)Take calls from Excavator’s that are planning on diggingProcess the informationTransmit this information to Member Utilities
9 Needs (2008) Damage Prevention Partner Full Service Contact Center Ticket ScreeningEducatorEnforcerGIS SpecialistEmergency Responder TrainerLobbyistSoftware Provider
10 Not Just A Ticket Taking Service 811Promote Damage PreventionAdvertise Call Before You DigEducationPIPE, Partners in Protecting EveryoneTNDPC, Damage ReportingGeoRemoteEticketKorWebPositive ResponseMSAM, Member Service Area MappingLegislationMember VisitsMapping Assistance
11 811 811 is now available Statewide All promotional material includes 811 vs. the toll free number,Approx. 52% of our calls come in on 811811 is available Nationwide, however, you will be directed to the state One Call that you are calling from.
18 TNDPC Tennessee Damage Prevention Committee Endorsed by the Common Ground Alliance (CGA) as a Regional PartnerChaired by, Bobby Garner, Piedmont Natural GasEncourage all Stakeholders to participateMeet QuarterlyPromote the Use of DIRT (Damage Information Reporting Tool)Discuss and Resolve issues pertaining to Damage Prevention
20 GeoRemote Remote Ticket Entry System Eliminate having to call in your Locate RequestInterface with the same server as the Agents73 UsersEntered Tickets = 52,000Benefits:Cost saving to Tennessee811No agent interactionUser maps their own locateMaintain a record of your locate request
21 eTicket Remote Ticket Entry via www.tnonecall.com Easy to use, fill in the blank.One Call Agent maps the locate request and s a copy back.
22 KorWeb Ticket Receiving and Management Application Receives your Locate Request byVarious reporting capabilitiesAbility to Map your Locate Requests, using Google MapsInclude automated Positive Response Component50 Users, receiving more than 200,000 locatesAvailable FREE to all One Call Members
29 Positive Response Mandated into Law, January 1, 2008 Utilities Required to Respond to all Locate RequestsResponse must be done on-line383 Members Signed up, 72%For more information, Contact Holly or Scott
34 Positive Response Stats: Total Member Codes: 533Total Setup: 383Time Period 1/1/08 – 10/31/08Total Responses – 1,925,199(note these are responses, not ticket counts)Complete (indicates some type of response) – 1,060,660 (55.09%)Null (no response) – 864,539 (44.91%)
35 MSAM Member Service Area Mapping Online access to your Member Database with Tennessee811Enables Members to see your Database in relation to Tennessee811 Mapping dataEditing Version available soonCurrently 32 Utility Users
40 Legislation Working with the TRA to write new Enforcement Legislation Create an Advisory BoardIncrease PenaltiesOffer Education in lieu of PenaltiesProbable Violations of the UUDPA reported to the TRAMandatory MembershipNew Sewer Lateral requirementsIntroduce in the 2009 Legislative SessionInformation will be distributed to our Members
41 Member Visits Liaison Staff visits all 535 Utility Members Offering; Promotion AssistanceSafety TrainingTicket Management, KorWebTicket Entry, GeoRemote/EticketPositive Response TrainingMapping and Database Assistance
42 Tennessee811 Center Performance Statistics Call Volume by MonthSpeed of AnswerCall LengthCalls Answered within 30 SecondsTicket to Transmission RatioHistorical Ticket data
48 Tickets to Transmissions Includes every Transmission1 ticket in = 7 transmissions outWithout Positive Response1 ticket in = 6 transmissions outWithout multiple receiving locations1 ticket in = 4.5 transmissions out
54 Member Service Area Mapping (MSAM) This service is also referred to as MapServer.Ability to view existing database in near real-time.Same street base map structure that Tennessee One-Call uses.Whether grid or spatial member, updates to database would be submitted as always. For spatial member, ing the changes. For grid member, ing or faxing changes.Changes are made in a timely manner.Once changes are made, they are viewable the next day.To access this service, a member needs to contact the IT Department for password, web path and instructions of use.