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Digitron System, Inc. Now taking Customer Relations & Support One Step Ahead.

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Presentation on theme: "Digitron System, Inc. Now taking Customer Relations & Support One Step Ahead."— Presentation transcript:

1 Digitron System, Inc. Now taking Customer Relations & Support One Step Ahead

2 CRM – Customer Relation Management CRM has been proved to be an extremely effective tool for customer support. CRM has been proved to be an extremely effective tool for customer support. It is being used by all the major corporations for all its advantages. It is being used by all the major corporations for all its advantages. Digitron has recently acquired a CRM package and will be implementing it step by step. Digitron has recently acquired a CRM package and will be implementing it step by step.

3 How can I use it as a Customer? Most of the times you need to reach us for some questions or computer trouble. Most of the times you need to reach us for some questions or computer trouble. Now you can Create a Ticket for that problem in the CRM package. Now you can Create a Ticket for that problem in the CRM package. We will promptly follow up and resolve the issues ASAP. We will promptly follow up and resolve the issues ASAP.

4 Why Type If I Can Call? This way you can keep track of all your tickets along with date and time. This way you can keep track of all your tickets along with date and time. You can view the status of each of your tickets and the action taken. You can view the status of each of your tickets and the action taken. You dont have to wait for a suitable time to call us! You can create a ticket on a Friday night and dont have to worry about calling us on the following Monday morning! You dont have to wait for a suitable time to call us! You can create a ticket on a Friday night and dont have to worry about calling us on the following Monday morning!

5 Well then How do I Create a Ticket? Extremely Simple! Extremely Simple! Log on to our website Log on to our website Click Technical Support Click Technical Support Then Create/View A Support Ticket Then Create/View A Support Ticket

6 Step by Step Guide to Create Tickets. The following snapshot slides will show you how to create a Support Ticket and also how to check their status. The following snapshot slides will show you how to create a Support Ticket and also how to check their status. Remember- Remember- Your Login Name is Your Telephone # Your Password is support (password is case sensitive)

7 Click Here

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10 Type your Tel. # here. Type support here. Now Click to Login.

11 Click on Customer Support

12 To create a support ticket click here. To check on a previous ticket click here.

13 In a multi user environment, please write your name. This will help us identify your computer.

14 To logout click here.

15 Click here and confirm logout. This completes creating your Support Ticket.

16 For More Information Please Call for Dipak. or for Sandeep. Thank you.


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