Presentation on theme: "Training Delivery Session"— Presentation transcript:
1 Training Delivery Session Early Warning Data System DashboardsMay 14, 2013Get introductions around the room. What is your feedback on the training this morning? What do you think about the tool so far? Do you see it being useful to educators?
2 Train the Trainer Agenda Review Trainer ResponsibilitiesRecap End User Training Format and ObjectivesPractice Leading Guided ExercisesDebrief Exercises and Discuss Best PracticesReview Training Structure and PreparationsDiscuss Dashboard Support ProcessQuestionsTransition from end-user training to preparing to deliver the training. Goals: by the end of the session we want to make sure you master all of these items.
3 Trainer’s Role and Responsibilities Provide introductory end-user training to teachers, principals, counselors, specialists, and other key users identified by your districtConduct training based on the provided materialsEncourage an active dialogue during trainingUnderstand and encourage the use of the gold “Support” button when users encounter issues or would like to submit feedbackPromote a positive view of the dashboards and informational resources they representAssist your district in gathering feedback from users to improve current and future dashboard releaseOn-going effort to gather and record feedback during training to improve dashboards for educators. Actively encourage users to use the gold support button to give feedback.
4 A Trainer Should NOT be Expected to… Fix login or access issues – instead direct users to appropriate supportResolve data anomaliesAnswer questions about specifics of future product developmentGenerate your own materials
5 Review Training Materials End User Training AgendaDashboard Overview and Video DemoKey ObjectivesGuided ExercisesIndependent TimeWrap-up DiscussionExercises are based on teachers. For administrators, will need to go to a student list to complete the same exercises.
6 Guided Exercises Partner Practice Trainers will lead the following Guided Exercises:Customize View by adding and removing dataCreate a Watch List of students for interventionNavigate to student view and find detail using the More MenuGuided Exercise Practice:Pair up with the person next to youDemonstrate the steps to complete first exerciseUse the handout as a referenceThen assist partner in completing the exerciseSwitch to the next exerciseTransition to practice narrating the exercises we did this morning. Log into the anonymized site.
7 Logging in to the Dashboard Turn your PC or laptop onOpen Internet Explorer or Firefox browserGo to https://tn-demo.cloudapp.netSelect Your DistrictLog InDemo Teacher:Password: computer
8 Trainer Tips for Guided Exercises Based on time available and understanding of the audience, do 2-3 exercises together, including Customize View, Create a Watch List, and Navigate to Student View and find More details.Trainer should walk users through the steps using the anonymized site on the screen while users complete the same task on their own dataBreak users into pairs to complete the remaining exercises or encourage them to complete them on their ownEnsure there is enough time at the end of training for the pairs to share their ideas for implementation with the rest of the usersCome back together. How did it go? Hard time narrating your actions? How did you check for understanding? How could you do that in a big group of educators?Teachers may want more independent time with their own students.Anonymized site: FERPA compliant
9 Campus Debrief Questions What do you think the teachers’ favorite dashboard features will be?How can using the dashboards impact instruction and collaboration on your campus?How often will you log in to the dashboards and review student data?How often will you edit watch lists?What feedback do you have about the dashboards?Morning we debriefed on the training itself, you will have these prompts for teachers to debrief on.
10 Applications for the EWDS Dashboard Individual StudentPut issues in context– new grading period, counselor/principal visitsStudent goal setting – set individual goals for benchmark performanceParent / teacher conference – print and share student dashboardsCross section of dataIndividual Education Plan meetings – preparation and presentationTargeted student interventions – supports thorough analysisPLC/departmental meetings – review benchmark and grading trendsRTI committee meetings – identification and monitoringIntervention planning – TCAP prep, post-benchmark pull-out/push-inTruancy warning – identity and track students with attendance issuesCampus tracking for at-risk students – create custom watch listsAcross studentsPresenter’s note: If the debrief questions generate thoughtful responses and discussion, feel free to skip this page. If not, highlight a few ways to use the dashboards that would be applicable for the audience.Wrapping up the first part of the training,In the first part of this training, we:Introduced the Early Warning Data System projectProvided an overview of the dashboardsCompleted the guided exercises and discuss applications for the dashboardReview with Trainers: Does anyone have any questions about the information we covered in the first part of the session? Was anything unclear? Would you like to review any of the exercises again?Please be candid because we want to make sure that you are comfortable with these exercises when you train others.After we take a break, we will come back and discuss:Training plans and best practicesWalk through the guided exercises and dashboard applications for trainingDiscuss support and feedback mechanismsAnswer any questions you have about the actual trainer role or materialsAcross campusStudent scheduling – credit accumulation, AP potential, course historyResource allocation – link budget decisions to greatest student needCampus improvement planning– identify and track areas of need
11 Training Delivery Debrief What do you need to prepare to lead dashboard training?What potential challenges do you see on training users on the dashboard?What best practices from other trainings apply to dashboard training?What type of follow up training will teachers need in the fall?
12 Organizing a Successful Training Who will have the responsibility for training logistics for your campus?Best PracticesTrain in small groups – people maximum per trainerKeep sessions role specific to the extent possible – administrators, teachers, counselorsEnsure everyone has access to a PC or tablet with good internet connectivity (e.g., computer lab, laptops) for hands-on exercises.Send an to training participants asking them to test their log-in in advance
13 Preparing to Deliver End-User Training All training materials are found on the ed-fi flash driveEnd user training presentation, modified worksheet, demo videoAdditional reference materialsReview the training presentationPrint copies of guided exercise worksheets for all participantsMake necessary training day preparationsUse https://tn-demo.cloudapp.net/ and provided login to practice guided exercises
14 Training Day Checklist Materials:ProjectorTraining materials on USB driveCopies of teacher dashboard exercises worksheet for all participantsSign-in sheetsTraining Preparations:Check computers and internet accessIf possible, log in to all lab workstations in advance and bring up two browser windows:Ed-Fi DashboardsTraining Evaluation SurveyBe sure all participants complete the feedback survey
15 Dashboard Support Overview Support PlanTiered support systemLevel 1: Data StewardsLevel 2: Double Line Partners (DLP)Support linked through the dashboardsto Data Steward from dashboard support buttonFollow up and resolve within the district if possibleData steward creates a JIRA ticket for issues that can’t be resolved internally to share with DLPTraining supportCampus trainers have ability to help with potential user errorsTiered Support IssuesLevel 2 (DLP): System errorsNew features and metricsBuild support (data not refreshed)Level 1 (District): User access troubleshootingUser questions and requestsVerification of source dataCan campus trainers help troubleshoot?
16 Examples of Data Issues in the Dashboards These are examples of data issues that may be seen in the dashboards. Data should match what is in Star Student as of the night before.StudentStudent incorrectly is tagged as participating in program (e.g., SPED)Student is missing courses from transcript pageStudent data does not match expected resultsCampus/DistrictPercentages of program participation do not seem accurateStudents are excluded from a metric calculationAttendance, discipline, or grades are missing from the dashboardsSystemData has not been refreshed recentlySystem is downFeatures are not working correctly (search, sort, add/remove columns, create watchlist)
17 Level 1 Dashboard Support User submits ticket through support button (on each dashboard page)User should provide as much detail as possible when identifying data issuesStaff or student’s name and schoolMetric name, specific issue or questionTicket sent to district support accountData steward follows up on issue with DLP if necessaryOnce issue is resolved, district follows up with user who submitted the ticket
18 Training Delivery Feedback Survey Thank you for attending our training today!Please go to the following website and complete a short survey to give us your feedback about the training delivery session and identify what you need additional follow up on.https://www.surveymonkey.com/s/TDOETrainer