4 NC FAST Project Timeline Schedule Subject to ChangeFall 2013Winter 2014Summer 2014Fall 2014Winter 2015Fall 2015Winter 2016P1Operations and MaintenanceP2&6Pilot County Hard LaunchHard Launch (non-Pilots)P7Oct 1 ACA MilestoneJan 1 ACA MilestoneContinued Functionality Releases
5 Implementation FactsAll 100 counties have been processing all FNS applications and recertifications in NC FAST for over a yearApproximately $200 million worth of FNS benefits continue to be issued out of NC FAST each month4 Pilots have been converted out of EIS for the majority of case typesFunctionality to meet Medicaid requirements brought forth by the Affordable Care Act was implemented on October 1st, Additional required functionality was implemented on January 1st, 2014Ability to accept MA applications via ePASS was enabledThe Federally Facilitated Marketplace (FFM) was turned on, resulting in nearly 70,000 applications for 100,000 individuals being sent to North Carolina for processingOver 150 OSS staff members were hired, trained and deployed to the counties to assist with troubleshooting, case processing and other activities as neededCounties processed over 18,000 FNS applications and recertifications over a 3-4 week period in January/February
6 Project Rollout Updates The rollout of P2&6 is significantly influenced by ongoing work on P7Non-MAGI based MA applications and recertifications should be completed in EIS for non-Pilot countiesAll new WF applications are processed in NC FAST to avoid the automatic creation of an associated MA case in EIS given that the automatically created case in EIS may actually need to be MAGI based and thus entered in NC FASTSA and RA transactions are still completed in EISFurther Hard Launch conversions from EIS have been postponed until July 2014, at which point groups of counties will have active cases and their history converted out of EIS into NC FASTThe current plan is to complete a statewide Hard Launch conversion from EIS into NC FAST over a 4 month period beginning in July and concluding in OctoberCounties will be heavily involved in planning for this Hard Launch
7 Project Rollout Updates All F&C Medicaid Applications should be entered into NC FAST using the Streamlined (aka MAGI) ApplicationF&C reviews should be conducted by following the Administrative Recertification processA waiver of the requirement to process F&C Medicaid reviews using MAGI rules is being sought from CMS; if approved, this will allow counties to complete these review in EIS under traditional rules. Pilot counties will complete the reviews in P2&6.Functionality to support MAGI-based Medicaid applications for newborn, emergency and retroactive cases is under developmentAdditional functionality, such as, MAGI replacement card issuance, MAGI recertifications, MAGI change in circumstance are all under development and will be released soon
8 Project Rollout Updates Initial planning & assessment began during the fall of 2013Tentatively planned for Pilot by end of December 2015Replacing legacy systems of Child Placement and Payment System (CPPS), Central Registry Child Abuse and Neglect (CRCAN), Central Registry Fatalities (FAT), Multiple Response System (MRS), Adoption Index Management System (AIMS), Foster Care Facility Licensing System (FCFLS), Interstate Compact for the Placement of Children (ICPC)
10 DHHS Leadership Sponsors User Groups Inform a Variety of Parties Leveraging Pilot Counties & User GroupsNC FAST will be working with the Pilot Counties to form a Pilot User group including experienced NC FAST users to help inform business and system decisions moving forwardTwo urban counties will also be asked to participate in this initiative to ensure a global perspective regarding county size and complexity is taken into accountFormation of this group will provide new ways of incorporating county feedback into decisions and ensuring that feedback is shared among DHHS, NC FAST and the 100 CountiesNC FASTDHHS Leadership SponsorsCountiesConference CallsCounty Champion/OSSEnhance communications, sponsorship and change activities as needed based on feedbackProvide FeedbackUser Groups Inform a Variety of Parties
11 Improving Communications Regularly scheduled County Director/NC FAST/DHHS conference callsColor coded messages related to the urgency of the issue/contentWeekly communication summary s contain the pertinent information distributed throughout the week as well as logistics for upcoming County Champion and County Director CallsNC FAST is continually working to improve communications – feedback, ideas or suggestions are always welcome
12 Daily Application and Recert Reports New Pending Application and Recertification Reports are being produced each day and provided to counties via FAST Help and .
13 Help Desk Ticket Backlog Reduction Actions to Address Backlog:Co-locating all resources working on Help Desk ticketsImplementing IVR updates on 3/21Enhancing ticket software - RemedyIntegrating Pilot triage resources with the Help Desk teamDeploying select FFM OSS resources to Help DeskImplemented new agent performance measurementDelivered MAGI training to Help Desk Medicaid team resourcesMaking Cúram Design Specialists available to agents to assist with ticket resolution
14 FFM Application Screening and OSS As of 3/20, OSS personnel have screened 44,804 FFM applicationsOSS personnel are being redeployed to the Help Desk as well as to counties to assist with troubleshooting and case processing as the work screening FFM applications winds down
15 Initiation of Trainer Virtual Office Hours NC FAST has begun offering Trainer Virtual Office Hours from 8:30 – 4:30, M-FTrainers can assist with answering questions and providing resources for county personnel to reference in order to complete their workThe link to access the Trainer Virtual Office Hours can be found in FAST Help using the navigation as shown below: P2 and 6 Training Trainer Virtual Office Hours
16 Training Troubleshooting Videos The NC FAST Training Team has begun producing short videos on troubleshooting within NC FAST in FAST Help. These can be accessed using the following path: P2 and 6 Training Weekly Troubleshooting Tip
17 Help Desk Troubleshooting Tips The NC FAST Help Desk has begun publishing additional troubleshooting tips in FAST Help. These can be accessed using the following path: Help Desk Troubleshooting Tips
19 County Readiness Liaisons Leslie JonesCrystal DulaLeslie Jones and Crystal Dula have been members of the County Readiness Team since the fall of They have assisted with OSS onboarding/training, OSS troubleshooting, FNS processing and FFM application screening. Beginning in April 2014, Leslie and Crystal will transition to become the Readiness Liaisons for the counties previously supported by Laura Lewis and Bonnie Bell.
21 County Takeaways Takeaways: Share the information you have learned during the Leadership Summit with your colleagues in your countyEnsure all F&C applications are entered using the Streamlined (MAGI) Application in NC FASTEnsure that all NC FAST communications are distributed throughout your agency, hold staff meetings if necessaryConfirm that your designated point(s) of contact are including all troubleshooting steps taken on cases when submitting Help Desk ticketsPrepare for Hard Launch – July will be here before we know itContinue working the Daily Application and Recertification Reports