Presentation on theme: "System Center Integration BRAD WATTS PREMIER FIELD ENGINEERING"— Presentation transcript:
System Center Integration BRAD WATTS PREMIER FIELD ENGINEERING
Agenda Use System Center Orchestrator (SCORCH) to generate a ticket from a System Center Operations Manager (SCOM) alert in System Center Service Manager (SCSM) Make the connection two directional so each system can close the item generated from the other system.
Workflow SCOM SCSM Creating SCSM Ticket Alert Resolution State changed to SCSM Ticket Use information from alert to create Incident in SCSM Update the Alert in SCOM with the SCSM Incident # and GUID Closing SCSM Ticket Alert Resolution State changed to Closed and there is a Ticket Id in the alert Update the SCSM Incident to resolved SCSM SCOM Close SCOM Alert Operations Manager generated Incident is changed to resolved If the SCOM alert is from a rule then close the alert. If the SCOM alert is from a monitor then reset the health of the monitor
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