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© 2010 NetIQ Corporation. All rights reserved. NetIQ Aegis Overview and introduction of Aegis 2.3 David Mount – Sales Engineer Jeremy Lahners – Product Manager January 2012
© 2010 NetIQ Corporation. All rights reserved. Agenda IT Process Automation Overview & Aegis Introduction to Aegis 2.3 Aegis 2.3 Demonstration Q&A
© 2010 NetIQ Corporation. All rights reserved. NetIQ ® Aegis The Control & Automation Platform for IT Processes NetIQ Aegis is a software platform that models, automates, measures and improves run books and ITIL-based processes, bringing control and automation to IT Operations and Security teams ITIL Process (macro) Run Books (micro) Automate Model Measure Improve 3
© 2010 NetIQ Corporation. All rights reserved. Aegis Value Proposition Why should customers care? Reduces costs by eliminating routine, mundane processes Eliminates inconsistencies and errors introduced by manual processes Enables IT to provide secure and efficient self-service throughout the enterprise Provides an immediate path for remediation Provides out-of-the-box reporting templates that benchmark performance and identify processes that should be targeted for improvements 4
© 2010 NetIQ Corporation. All rights reserved. Valuable resources tied up on manual IT requests IT becomes backlogged Service and end user productivity levels suffer IT becomes tactical vs. proactive, strategic projects are delayed Difficult to maintain consistency, quality, compliance Manual processes introduce errors, inconsistencies Impossible to accurately track system status and changes manually Compliance violations and fines Remediation is complex and expensive Trust is difficult to win back Cannot accurately implement or track process improvements Opportunities to improve service and productivity levels are neglected IT cannot meet Service-Level Agreements (SLAs) Customer Pain Points Solved with Automation 5
© 2010 NetIQ Corporation. All rights reserved. Event Handling without Aegis Example: Low Disk Space Response 6.Admin assesses file system usage 2.AppManager detects condition 1.Available disk space falls below threshold 7.Admin cleans culprit files 8.Admin updates ticket NetIQAppManager Ticketing Tool Admin AppManager Agent Archive Trash 3.Helpdesk Operator creates ticket 4.Admin receives ticket notification 5.Admin connects to affected system 9.Helpdesk Operator closes ticket Help Desk Operator 1 2 3 4 5 6 7 8 9 Manual Workload Automated Workload 6
© 2010 NetIQ Corporation. All rights reserved. Event Handling with Aegis 90% reduction of manual labor 3.Aegis requests disk usage analysis from AppManager 4.Aegis sends email to admin requesting approval to clean up 2.AppManager detects condition 1.Available disk space falls below threshold 5.Administrator approves partial cleanup through Aegis 6.Aegis commands AM to perform cleanup 7.Aegis sends confirmation email to admin NetIQAppManager NetIQ Aegis Admin AppManager Agent Archive Trash 1 2 3 4 5 6 7 7 Manual Workload Automated Workload
© 2010 NetIQ Corporation. All rights reserved. Attenda Managed service provider Adopted ITIL in 2000, mature process model Shared helpdesk, monitoring, incident mgmt, CMDB and automation tool s Business Challenges Scalability: Manage service model and resource costs Quality: Preserve operational certainty, preserve knowledge, and provide customer value Benefits expected from/provided by NetIQ Aegis Customised, yet consistent services that drive customer satisfaction Improved service levels, reduced mean time to service restoration Staff growth is decoupled from business and service growth Comprehensive ROI study being performed by Forrester Customer Success 8
© 2010 NetIQ Corporation. All rights reserved. General event reaction processes Disk space mgmt – 200+ tickets per month, avg 115 mins Automated to 15 mins, saving 330+ hours per month Client-specific processes – driven by problem management: Current valuation request – 15 - 20 per month, avg 30 mins Automated to 5 mins, saving 8 hours per month Orchestration processes Virtual Machine configuration rediscoveries New service provisioning Disaster Recovery invocation Customer Success Details 9
© 2010 NetIQ Corporation. All rights reserved. Compliance- and process-driven organizations Companies engaged in process improvement initiatives driven by regulatory requirements: financial services, manufacturing, government, education, healthcare Organizations where IT service efficiency or quality is a primary competitive advantage Companies with a desire for operational efficiency gains, or service- level improvements: managed service providers Existing NetIQ customers Companies already using NetIQ products for which Aegis adapters exist: AppManager, Directory and Resources Administrator, Security Configuration Manager, etc. IT Director, VP, CIO Target customers 10
© 2010 NetIQ Corporation. All rights reserved. Does your IT organization have defined processes that are followed and measured? Which tasks or procedures consume the most staff time? Are some of the procedures eligible for self-service by end users rather than require IT staff to operate? Do you prefer tools that work out-of-the-box but lack customizability, or do you prefer more flexible tools that enable but require customization? How would you rate the technical skills of your staff? What is your organizations perspective on automation? Finding Opportunities Qualifying Questions to Ask 11
© 2010 NetIQ Corporation. All rights reserved. Major UK Broadcaster Wanted to drive event management efficiency with their Network Operations Center Use HP OpenView and BMC Remedy, amongst other tools PoCd NetIQ Aegis and HP Operations Orchestrator Our pre-sales effort of ~8-10 man days included building an adapter to HP OpenView, Process Design and Implementation. Goalposts changed mid-way through the PoC, when prospect made a strategic decision to move from BMC Remedy to ServiceNow. HP effort was 10x multiple of ours 7 consultants onsite for 10 days, plus another ~8 days of effort to switch to ServiceNow HPs overall solution was considered far less elegant than ours… Customer Use Cases 12
© 2010 NetIQ Corporation. All rights reserved. Managed Objects Servers, Network Devices, Workstations, Users Allows unlimited processes – cost based on size of environment Managed Processes Priced by the number of processes in production Typically used to try Aegis on a limited basis Upgrade available to Managed Object licensing Advanced Editions DRA Advanced Edition – uplift per user Aegis Licensing Three Options 13
© 2010 NetIQ Corporation. All rights reserved. NetIQ Aegis Managed Object Pricing Component DescriptionHow LicensedPricing Base Server Base softwarePer Server$25K NetIQ Adapters Adapter and activities for NetIQ productsPer AdapterNo Charge 3 rd Party Adapters Adapters and activities for 3 rd party products (SCOM, Remedy, etc.) Per Adapter instance $20K - $40K Managed Servers Number of managed servers registered in Aegis via Adapters Per Server (no duplications) $350 Managed Workstations Number of managed workstations registered in Aegis via Adapters Per Workstation (no duplications) $35 Managed N/W Devices Number of managed network devices registered in Aegis via Adapters Per n/w device (no duplications) $100 Managed Users Number of enabled users managed by Aegis via Adapters* Per User (no duplications) $10 14
© 2010 NetIQ Corporation. All rights reserved. NetIQ Aegis Managed Process Pricing 15 Component DescriptionHow LicensedPricing Base Server Base softwarePer ServerNo Charge NetIQ Adapters Adapter and activities for NetIQ productsPer AdapterNo Charge 3 rd Party Adapters Adapters and activities for 3 rd party products (SCOM, Remedy, etc.) Per Adapter$20K - $40K Upgrade Paths: From one Managed Process tier to next From Managed Process to Managed Object licensing Process Tier Number of Managed ObjectsSingle ProcessFive-Pack Tier 1 (# of Servers / Network Devices <500) (# of Users / Workstations <2,000) $25K$100K Tier 2 (# of Servers / Network Devices - 500 to 1,000) (# of Users / Workstations - 2,000 to 10,000) $40K$160K Tier 3 (# of Servers / Network Devices >1,000) (# of Users / Workstations >10,000) $100K-
© 2010 NetIQ Corporation. All rights reserved. Aegis 2.3 Overview & Demonstration Jeremy Lahners Aegis Product Manager
© 2010 NetIQ Corporation. All rights reserved. Themes – Increase range of web services integration – Reduce cost of building custom adapters – Improve process author/Aegis administrator productivity Additional Features – Data Manipulation – Input Form Improvements – Custom Work Item Attributes and Global Preferences Introducing Aegis 2.3 17
© 2010 NetIQ Corporation. All rights reserved. Q&A
Worldwide Headquarters 1233 West Loop South, Suite 810 Houston, Texas 77027 USA Worldwide: 713.548.1700 N. America Toll Free: 1.888.323.6768 Info@NetIQ.com NetIQ.com Follow NetIQ: NetIQ, an Attachmate business. © 2010 NetIQ Corporation. All rights reserved.
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