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Helpdesk Ticketing System Customer Relationship Module
Introduction Inspired by InfoCommons Helpdesk Helps maintain customers in a Helpdesk What does the system do? Typical scenario at a Helpdesk Existing System – Existing Problem
Roles Student/Faculty Helpdesk Agent Second Level Team Supervisor
Screen Flow Helpdesk Ticketing System
Student/Faculty Welcome Screen
To rent equipment
Helpdesk Work Area
New Ticket Creation
Search Tickets- By ticket #
Caselettes – Mini Cases
Second Level Team Login
Second Level Bin
Accepting a ticket
Updated and Saved
Supervisor Work Area
and Phone List
Who would buy this Software? Any Customer Service Organization. Example : Universities, IT Support Organizations, Etc.
Why would you buy this Software? Web-enabled. Hence can be accessed from anywhere. Uses an existing database. Can be implemented in any Helpdesk. Simple to use.
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