Presentation on theme: "The Modern Organization in the Global, Web-Based Environment"— Presentation transcript:
1 The Modern Organization in the Global, Web-Based Environment CHAPTER 1The Modern Organization in the Global, Web-Based Environment
2 LEARNING OBJECTIVESDescribe business processes and discuss business process managementDifferentiate among data, information, and knowledgeDifferentiate between information technology infrastructure and information technology architecture
3 LEARNING OBJECTIVES (continued) Describe the global business environment and the new information technology infrastructureDiscuss the relationships among business pressures, organizational responses, and information systems
4 Homo Conexus This is the most connected generation in history We practice continuous computingWe are surrounded by a personal, movable information networkYour personal information network is created by constant cooperation between:the digital devices you carry;the wired and wireless networks that you access as you move about;Web-based tools for finding information and communicating and collaborating with other people.You can pull information from the Web and push your ideas back to the Web.YouTube “Did You Know? 3.0” video (4:56)Facebook – 3rd, Twitter, 6th
5 Information Systems/Technology – the planning for, development, management, and use of Information Technology tools to help people perform the tasks of information processing and management.Management Information System (MIS) Information Technology (IT)– any computer-based tool used to support needs of an organizationGoal: Get the right information to the right people at the right time in the right amount and in the right format.
6 1.1 Business Processes– collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers.Business Process Business Process Management– management technique that includes methods and tools to support the design, analysis, implementation, management, and optimizationof business processes.Business process has inputs and outputs and can be measured.Measurement types include: customer satisfaction, cost reduction, cycle/fulfillment time, quality, differentiation, productivity.Benefits of BMP include: improved profitability & revenue, decreased costs, competitive advantage
8 1.2 Information Systems: Concepts and Definitions – elementary description of things, events, activities and transactions that are recorded, classified and stored but are not organized to convey any specific meaning.Data Item Information– data organized so that they have meaning and value to the recipient.Data: student grade in a classInformation: student’s name & GPA (calculated)What to do with this data and/or information?
9 1.2 Information Systems: Concepts and Definitions – data and/or information organized and processed to convey understanding, experience, accumulated learning and expertise as they apply to a current problem or activity.KnowledgeKnowledge: CSB only admits students with a GPA above 2.7
10 1.2 Information Systems: Concepts and Definitions DataInformationKnowledgeWhat are examples of Data? Information? Knowledge? When in an airport??
11 Information Systems: Concepts and Definitions (continued) – a high-level map or plan of the information assets in an organization, which guides current operations and is a blueprint for future directions.Information Technology ArchitectureIT Architecture describes what’s NEEDED by an organization to:- gather and store data- construct, calculate, or organize data into information- manipulate and present information as or for use as knowledge
13 Information Systems: Concepts and Definitions (continued) – the physical facilities, IT components, IT services and IT management that support an entire organization.Information Technology InfrastructureIT Infrastructure describes what is CURRENTLY USED and available as- IT Components- IT Personnel- IT Services
14 IT Components, IT Platform, IT Services, and IT Infrastructure IT components consist of hardware, software, telecommunications and networks, and wireless communications.IT services consist of data management, managing security and risk, and systems development.IT personnel use IT components to produce IT services.IT components are basically synonymous with the IT platform.IT infrastructure consists of IT components, IT personnel, and IT services.
15 1.3 The Global, Web-Based Platform Best represented by the Internet and the World Wide WebEnables us to connect, compute, communicate, collaborate, and compete everywhere and anytimeOperates without regard to geography, time, distance, and language
16 The Stages of Globalization (From Thomas Friedman in The World is Flat) Globalization 1.0 (from 1492 to 1800)Globalization 2.0 (from 1800 to 2000)Globalization 3.0 (from 2000 to the present)Globalization is integration and interdependence of economic, social, cultural, and ecological facets of life, enabled by rapid advances in information technology.Globalization 1.0to 1800- World went from large to medium-size- All about countries and muscles- Key agents of change: brawn and horsepowerGlobalization 2.0to 2000- World has shrunk from medium to small-size- Key agent of change: multinational companies- First half: global integration powered by falling transportation costs (steam engine and railroad)- Second half: global integration powered by falling telecommunications costs (telephone, PC, satellites, fiber-optic cable)Globalization 3.0– now- World is now tiny (everyone is everyone else’s close neighbor)- Competitive playing field is being leveled- Key agent of change: software, in conjunction with the global fiber-optic network- Enabling people to collaborate and compete globally3.02.01.0
17 1.4 Business Pressures, Organizational Responses, and IT Support Market PressuresTechnology PressuresSocietal PressuresBusiness Pressure is the combination of social, legal, economic, physical, and political factors that affect business activities. Significant changes in any of these factor are likely to create business pressure on the organization.The three types of business pressures faced are: market, technology, and societal pressures.
18 Business Pressures, Organizational Responses, and IT Support
19 Market Pressures The Global Economy & Strong Competition The Changing Nature of the WorkforcePowerful customers- Emergence of the global, Web-based platform- Increased world tradeIncreased global competitionCost of LaborIT makes changes much easier to implement GLOBALLYDiversificationAbility to work from home/virtuallyKnowledgeable consumersthe Internet
20 Technology Pressures Technological Innovation and Obsolescence Information OverloadNew and improved technologies (This is IT!)- laptop replaces typewriter- iPod replaces Walkman / Radio- others?Amount of information on Internet doubles every yearNeed to access, navigate, interpret and use VAST amounts of data, information, and knowledgeRemember goal of IS: Get the right information to the right people at the right time in the right amount and in the right format.
21 Societal Pressures Social Responsibility Government Regulation and DeregulationProtection Against Terrorist AttacksEthical Issues- State of the physical environment (garbage island, what happens to waste? Specifically e-waste?)Green ITDigital Divide – gap between those with access to information and communication technology and those who don’tBiometric screeningAll pressures are increasingIT helps provide controls and information for compliance
22 Organizational Responses Strategic SystemsCustomer FocusMake-to-Order and mass customizationE-business and E-commerceStrategic Systems provide advantagesCustomer Focus is the difference between attracting and keeping customers by providing superb customer service to losing them to competitors.Make-to-Order is a strategy of producing customized products and services.Mass Customization is producing a large quantity of items, but customizing them to fit the desire of each customer.Reebok and Bodymetrics provide excellent examples of mass customization.E-business and E-commerce: Buying and selling products and services electronically.E-business is a broader concept than e-commerce.
23 1.5 Why Are Information Systems Important to You? Information systems and information technologies are integral to your livesInformation systems offer career opportunitiesInformation systems are used by all functional areas in an organizationWhat business processes can you think of that directly affect you AND use information systems and/or technology?Potential jobs: programmers, business analysts, systems analysts, designers, e- and m- commerce, network security, multimedia.Others you may create yourself or may not exist yet!
24 Misinformation about Information Systems Career Opportunities Myth #1: There are no computing jobs.Myth #2: There will be no IT jobs when I graduate.Myth #3: All IT-related jobs are moving offshore.Myth #4: IT salaries are lower due to cheap overseas labor.