Presentation on theme: "Training Workshop for the PARCC Field Test in Massachusetts 1."— Presentation transcript:
Training Workshop for the PARCC Field Test in Massachusetts 1
Welcome Background Agenda for todays session Welcome from the Department 2
PARCC Test Administration and Security Protocols 3
This Section I. Roles and Responsibilities of Test Coordinators II. Tasks for Test Coordinators to complete BEFORE testing III. Tasks for Test Coordinators to complete DURING testing IV. Tasks for Test Coordinators to complete AFTER testing V. Additional Information and Support 4
All information covered in this section of todays training can be found in the PARCC Test Coordinator Manual: See the state-specific appendix in the TCM for Massachusetts-specific policies About this Training 5
Computer-Based ManualPaper-Based Manual Security policies and protocols Tasks for Test Coordinators to complete before, during, and after testing Receiving and returning paper- based materials Information about accessibility features and accommodations At a Glance: Test Coordinator Manuals 6
Test Administration Training Modules For additional information about the technical aspects of Field Test administration, please refer to training modules posted at (enter your and then click on Test Administration). Topics for these trainings include: Computer-Based TrainingPaper-Based Training How to log students in and out of a test session How to resume a test session Receipt and distribution of paper-based materials Collection and organization of materials Applying Student ID labels Preparing for the return shipment Arranging for pick-up of materials 7
PARCC Acronyms AcronymName CBTComputer Based Test CCRCollege and Career Ready CCSSCommon Core State Standards ELAEnglish Language Arts ELA/LEnglish Language Arts/Literacy EOYEnd of Year LEALocal Education Agency PARCC Partnership for Assessment of Readiness for College and Careers AcronymName PBAPerformance Based Assessment PBTPaper Based Test SDUStudent Data Upload SEAState Education Agency TAMTest Administrator Manual TCMTest Coordinator Manual STCSchool Test Coordinator TATest Administrator 8
Roles and Responsibilities of Test Coordinators 9
PARCC Test Coordinators Primary Responsibilities Serve as schools primary contact person for Field Test Coordinate all PARCC Field Test-related activities Prepare Test Administrators to administer the PARCC tests according to the Test Administrator Manual (TAM) Ensure Technology Coordinator is trained and completes all necessary tasks for Computer-Based Testing (if applicable) Oversee the inventory, distribution, collection, and return of secure test materials Observe and monitor test administration in your school and report any testing irregularities Ensure the security of test materials and compliance with test administration procedures before, during, and after testing 10
Roles & Responsibilities 11 B EFORE T ESTING : Establishes the testing schedule Develops and implements test security plan Develops and implements training, logistics plans Trains Test Administrators, Tech. Coordinators Ensures the security of and accounts for all test materials Ensures standard test environments for students A FTER T ESTING : Collects and inventories all test materials from test administrators after each session Applies Student ID labels to booklets (for PBT) Completes online documentation Organizes secure materials by Scorable and Nonscorable to prepare for return shipment (for PBT) D URING T ESTING : Supports Test Administrators by answering questions Ensures security of test materials and/or Student Authorization Tickets between testing sessions Schedules make-up testing Maintains master list of students and their required accommodations T EST C OORDINATOR See TCM for reference: CBT/PBT: p. 2
Roles & Responsibilities 12 A FTER T ESTING : Verifies that student completed the required information on test materials Ensures student accommodations are documented Returns test materials to the Test Coordinator Ensures chain-of-custody record is completed and returned to the Test Coordinator Completes Test Administrator Survey B EFORE T ESTING : Meets with the Test Coordinator Reads Test Administrator Manual Meets with educational team to determine student accommodations as needed Prepares testing environment for students Prepares students for testing with Practice Test Obtains and prepares materials needed for testing D URING T ESTING : Reads scripts Distributes test materials to students Keeps accurate time for sessions Maintains security of test materials Ensures accommodations are provided Supervises students at all times Notifies Test Coordinator of testing irregularities Test Administrator See TCM for reference: CBT/PBT: p. 3
PARCC Field Test Schedule 13 Schools can test at any time during the Field Test testing windows: Note: Please contact your LEA /district if you have any questions about your testing dates. PBA shipments will arrive in schools on or around March 17. EOY shipments will arrive in schools on or around April 28. ComponentAdministration Dates Performance-Based Assessment (PBA)March 24 to April 11, 2014 End-of-Year (EOY)May 5 to June 6, 2014
Tasks for Test Coordinators to Complete BEFORE Testing 14
Before Testing: Test Scheduling 1.E STABLISH THE T ESTING S CHEDULE For the Field Test, LEAs and Schools may set their own schedules within each testing window (PBA, EOY) Schedule testing for the early part of each testing window to maximize number of available testing days in case of issues Plan for sessions, locations, and staff. Policies on scheduling and testing time: To avoid compromising item validity: PBT: All students in the same grade/subject must test on same day CBT: Schools with multiple classrooms testing in the same grade must schedule sessions as close together as possible See TCM for reference: CBT: p. 4-8, 19 PBT: p. 3-7, 17 15
Before Testing: Test Scheduling Make-Up Testing Students who are not tested on the regular administration date should be tested on a make-up day Make-up testing sessions may be scheduled for any day after the initial administration date as long as they fall within the testing window Test sessions must be administered in order The same test security and administration protocols for regular administration sessions apply to make-up test sessions NOTE: Students who become ill or have to leave for other reasons during testing should attempt to finish a test they started on a scheduled make-up date. Test Administrators must note the exact place in the test where the student stopped. Students are not allowed to return to any previous session or change any previously completed item(s). See TCM for reference: p. 4 16
Before Testing: Test Scheduling Guidelines for Testing Time Schools must provide students the Total Field Test Administration Times for each session (See Tables 1.1 to 1.8 in TCM for times) Session Time is the amount of time it should take a student to complete a session; students must sit for this entire time Additional Time Allowed is approximately 50% of Session Time Students who are productively engaged in testing must also be provided the Additional Time Allowed to complete a session Schools should take into account breaks between sessions A new session cannot be started until ALL students in a session are finished or relocated for extended time accommodation Extended time allowed for students with disabilities and EL students Must test in separate setting See TCM for reference: CBT: p. 4-8 PBT: p
Guidelines for Scheduling ELA/Literacy and Mathematics Session Times for PBA and EOY Components T ASK Time Allotted for Administration Preparation before students arriveincludes logging in and setting up computer work stations (CBT Only) 2 minutes per computer work station (CBT Only) Preparation after students arrive includes ensuring students are logged in (CBT only), reading instructions and answering questions 10 minutes Distribute test materials to students 5 minutes Administer Field Test session (Session Time) minutes (Session/grade level dependent). See Tables 1.1– 1.8 in Test Coord. Manual for Session Times Additional Time Allowed for all students who are productively engaged at the end of Session Time minutes (Session/grade level dependent). See Tables 1.1– 1.8 in Test Coord. for Additional Time Allowed End-of-session activities, including collecting test materials and closing CBT sessions 5-15 minutes TOTAL SCHEDULED TIME: minutes 18
Before Testing: Test Security 2.D EVELOP AND I MPLEMENT T EST S ECURITY P LAN A successful Security Plan will: Direct individuals authorized to be involved in test administration to review security protocols, prohibited activities, testing irregularities, and security breaches as well as sign the Security Agreement Establish a documented chain of custody Designate a central locked storage area for securing test materials Document that Technology Coordinators, Test Administrators, and Proctors have received necessary training for successful, secure administration of the PARCC Field Test See TCM for reference: CBT: p. 9 PBT: p. 8 19
Before Testing: Test Security Test Coordinators must develop a Chain-of-Custody Plan that ensures test materials are accounted for at all times before, during, and after test administration. The Chain-of-Custody Plan should: Include procedures for documenting the hand-off and return of test materials between School Test Coordinators and Test Administrators. Account for the return of test materials to Pearson (PBT only). Include a process to document shredding or recycling, as appropriate, of test materials that are not returned to Pearson. Failure to develop, implement, and follow a Chain-of-Custody Plan could result in action taken by the state. See TCM for reference: CBT: p PBT: p
Before Testing: Test Security 21 The Test Coordinator must distribute test materials to and from Test Administrators each test administration day. Test materials must not be stored in classrooms prior to or following the day of administration. Test materials that will be distributed by Test Coordinators to each Test Administrator include those listed on slide 31. See TCM for reference: CBT: p. 10 PBT: p. 9
Before Testing: Test Security Security Checklist: Test Coordinators must maintain a log of secure materials. You may use the Optional Secure Materials Tracking Form (CBT) or the School Security Checklist (PBT) (See Appendix C in the Test Coordinator Manual for example) or your own equivalent log to track secure materials. Schools also need a log to account for collection and destruction of Mathematics Reference Sheets written on by students as well as for scratch paper written on by students. Test Administrators are not to have extended access (>15 minutes) to test materials before or after administration. Test Administrators must document the return of all secure test materials to the Test Coordinator immediately after testing. See TCM for reference: CBT: p , 41 PBT: p. 9,
Before Testing: Training Plan 3.D EVELOP A T RAINING P LAN Make sure that you: Designate a fully trained alternate Test Coordinator Ensure all school staff involved in administering PARCC tests are trained and understand their responsibilities and security protocols Ensure Test Administrators understand the expectation of active proctoring while students are testing Encourage Test Administrators to use the checklists available in Appendices of the Test Coordinator Manuals (consider providing copies of this checklist during training) Ensure Test Administrators and Proctors sign the Security Agreement (see Appendix A of Test Coordinator Manual) after training is complete. See TCM for reference: CBT: p , 23 PBT: p , 20 23
Before Testing: Logistics Plan 4.D EVELOP A T EST A DMINISTRATION L OGISTICS P LAN To ensure successful and secure administration of the PARCC Field Test, make sure that your Logistics Plan includes the following tasks: Identify all students participating in each grade-level test Authorize individuals to serve as Test Administrators Train all relevant staff Inform students and parents about the PARCC Field Test Meet with students to review testing day policies and expectations Designate appropriate testing spaces Work with Test Administrators to schedule Sample Tests for their assigned students prior to the Field Test – and for CBT, the Tutorial See TCM for reference: CBT: p PBT: p
Before Testing: Logistics Plan 4.D EVELOP A T EST A DMINISTRATION L OGISTICS P LAN (continued) Plan ahead to provide accessibility features (CBT only) for all students and accommodations (PBT and CBT) for ELL/LEP students and students with disabilities on test day by: Reviewing each students approved IEP or 504 Plan ahead of time Preparing a list showing each student and his/her specific accommodation(s) Indicating whether a specific test setting or Test Administrator will be required Training all Test Administrators (including substitutes) on PBT and CBT test accommodations and CBT accessibility features (if applicable) (CBT only) Ensuring required accessibility features and accommodations are selected during the registration process (e.g., read-aloud/text-to-speech) and ensuring each student knows how to use accessibility features and accommodations prior to testing See TCM for reference: CBT: p PBT: p
Certain accommodations for Students with disabilities ELL students PARCC Accommodations 26
CBT and PBT: Small group Frequent breaks Separate setting Specified area or seating Adaptive/specialized equipment, furniture, or lighting Administration Considerations for All Students at Principals Discretion 27
Students may use any of the following: Use of keyboard Audio amplification Highlighter Magnification Spell checker (for certain devices) Text-to-speech (Math; for certain grades) Accessibility Features Available for All Students (CBT) 28
Before Testing: Logistics Plan 4.D EVELOP A T EST A DMINISTRATION L OGISTICS P LAN (continued) Prepare a record of Test Administrators and their students for each testing session Assign students and testing locations to Test Administrators Establish school policy for dismissing students or allowing them to read a recreational book after completing individual tests Develop a plan to store the Test Administration Manuals between administrations if your school is administering both the PBA and EOY components of the Field Test (CBT only) Consult with Technology Coordinator to confirm that all computers used for testing meet minimum requirements for computer-based testing (refer to the PearsonAccess User Guide for details on infrastructure and system requirements) See TCM for reference: CBT: p PBT: p
Before Testing: Final Preparations 5.F INAL P REPARATION FOR PBT AND CBT T ESTING Before the day of testing, Test Coordinators must: Verify testing rooms are set up so students are separated by a reasonable distance to encourage independent work and prevent collaboration Ensure testing rooms are clear of any instructional displays See TCM for reference: CBT: p. 24 PBT: p
Before Testing: Final Preparations 6.F INAL P REPARATION FOR PBT AND CBT T ESTING (continued) On the day of testing, immediately prior to the beginning of the test session (NOT in advance), distribute the following materials: Pencils (must be No. 2 for PBT) Scratch paper for students to use during the test session Timing device (if needed) to keep track of time during testing TestingDo Not Disturb signs to post on testing room doors Headphones (CBT only) Test Booklets and Answer Documents (PBT only) Vendor-supplied rulers and protractors for Mathematics testing (PBT only) Vendor-supplied Mathematics Reference Sheets (PBT only) Student Authorization Tickets (CBT) Seal Codes (CBT) (Optional, for the Mathematics Field Test) Calculators See TCM for reference: CBT: p. 25 PBT: p
CBT Before Testing 32
Before Testing: CBT Technical Aspects For more information about the technical aspects of computer-based administration, please view the Test Administration Training Module for Computer-Based Testing at Information in this training module includes: How to begin and resume a test session How to monitor test sessions How to monitor interruptions in Internet (i.e., Early Warning System) 33
Before Testing: CBT Secure Materials Handling For CBT, Test Coordinators must print the following CBT secure materials, which can be printed up to one week prior to testing and kept in a secure location: Student Authorization Tickets. Each test session will have a unique Test Code for each student that will be printed on Student Authorization Tickets. Students will be prompted to enter the Test Code to access the test via TestNav (the browser-based application used to administer PARCC tests). Seal Codes. Seal Codes are four-digit codes used to lock test sessions so that students cannot go ahead to the next session or go back to a previous session that has already been completed. Seal codes are the electronic equivalents of the adhesive tabs that are used to seal sections of paper test booklets. See TCM for reference: CBT: p
Before Testing: Technology Coordinator Tasks For CBT, the Technology Coordinator must complete the following before the first day of testing: Review Test Coordinator Manual sections that apply to the Technology Coordinator Review Technology Coordinator Checklist (in Test Coordinator Manual Appendices) Review PearsonAccess User Guide for specific instructions on PearsonAccess functions and technology-related troubleshooting Review Setting Up and Infrastructure Trial online training modules Prepare Student Computers and Test Administrators Computers for Testing See TCM for reference: CBT: p
Tasks for Test Coordinators to Complete DURING Testing 36
During Testing 1.M ONITOR T EST A CTIVITY Ensure that Test Administrators are actively monitoring students during testing Investigate and document all testing irregularities and security breaches and report incidents to LEA and SEA 2.S CHEDULE AND S UPERVISE M AKE -U P T ESTING Students who are not tested on the regular administration date due to illness or other excused absence should be tested on a make-up day Ensure all make-up testing is completed before the end of the testing window See TCM for reference: CBT: p. 27 PBT: p
During Testing: Breaks Scheduled breaks should occur between test sessions. During the scheduled break, students are permitted to go to the restroom, get up to stretch, or get a drink, if needed. During a test session, individual restroom breaks may be provided at the discretion of the Test Administrator. During scheduled breaks for PBT, the Test Administrator should collect students Test Booklets and Answer Documents. There should not be conversations among students and students are not permitted to use electronic devices, play games, or engage in activities that may violate the validity of the test. At the discretion of the Test Administrator, a classroom may take a break of up to three minutes during a test session. Test Administrators are responsible for ensuring students do not communicate during this break and that students are not able to see content on other students booklets/answer documents (for PBT) or devices (for CBT). See TCM for reference: CBT: p. 5-6 PBT: p. 5 38
During Testing: Breaches in Test Security The test coordinator or principal must immediately report any concern about breaches in test security or noncompliance with test administration procedures to the LEA and SEA (see Appendix G of the Test Coordinator Manual). Instruct Test Administrators to contact the School Test Coordinator and/or principal immediately to report all testing irregularities. See TCM for reference: CBT: p. 9, 13 PBT: p. 8, 11 39
During Testing: Breaches in Test Security Breaches of Test Security Include: Use of electronic devices (e.g. cell phone, smartphone, e-reader, tablet computer) by Test Administrator or student(s) while secure test materials are still distributed or while testing is in progress Reading non-test-related material(s) before closing out the test session (CBT) or turning in test materials (PBT) Altering or interfering with students responses in any way Leaving test materials unattended or failing to keep them secure Leaving students unattended while they are testing Formally or informally scoring student responses to test items Failing to follow test administration directions Not administering a session according to the allotted time See TCM for reference: CBT: p PBT: p
During Testing: Breaches in Test Security Additional Breaches of Test Security Include: Failing to actively monitor testing students at all times Encouraging students to finish early Cheating by students (passing notes or talking to one another while testing or sharing responses to test items) Administering test(s) to family members or allowing unauthorized persons access to secure test materials Giving students access to test items or prompts prior to testing Viewing or letting students view secure content before testing Copying or reproducing any part of the passages or test items or any secure test materials or online test forms Removing secure materials from the school See TCM for reference: CBT: p PBT: p
During Testing: Clarifying Directions What Clarifying Directions means: No part of the test may be read to the student. All directions may be repeated to students as needed. The Test Administrator may clarify all words used in the scripted directions, NOT directions for specific test items. Directions may be provided in a students native language. Students who are off task: Test Administrators can say students name. Tell student to return to work on test. Provide visual cues for the student to stay on task. See TCM for reference: CBT: p PBT: p
During Testing: Breaches in Test Security Testing Irregularities Include: Building evacuation or lock-down Losing a students Test Booklet or Answer Document Displaying testing aids in the testing environment (e.g., a bulletin board with relevant instructional material(s) during testing) Failing to provide a student with a documented accommodation Providing a student with an accommodation that is not documented and therefore is not appropriate See TCM for reference: CBT: p PBT: p
PBT During Testing 44
During Testing: Contaminated/Damaged Materials Paper test materials becomes contaminated or damaged if, for example, a student becomes ill or gets a paper cut, or if a booklet is torn. Contaminated or damaged test materials can no longer be used or scored and must be replaced. The following procedures are a few examples of steps to follow if contamination or damage occurs (refer to Section 4 of PBT Test Coordinator Manual for detailed procedures) : The Test Administrator must stop testing for the student, record the amount of time remaining and the test form number, contact the Test Coordinator, and send student to school nurse After the testing area is cleaned and the students have returned to resume testing, the Test Administrator must remind students of the time remaining for the test session prior to the disruption If the ill student returns to resume testing, the Test Administrator must give the student the same form number of a new Test Booklet/Answer Document and ensure the students name is recorded on the cover of replacement. See TCM for reference: PBT: p
During Testing: Contaminated/Damaged Materials (continued) If possible, the students responses in the contaminated Test Booklet or Answer Document should be transcribed into a replacement Test Booklet or Answer Document by qualified staff. If transcription is not possible, then the student must be given an opportunity to retake the test session(s) using a different form during make-up testing. Test Coordinator must securely destroy the contaminated Test Booklet or Answer Document according to local biohazard protocols. After testing is complete, Test Coordinator must place Student ID label on replacement document prior to returning for scoring. Test Coordinator must record new security barcode number of new doc. on Missing/Damaged/Contaminated Materials Form. Test Coordinator must compile a list of contaminated/damaged Test Booklets and Answer Documents and maintain list on file for 3 years. See TCM for reference: PBT: p
Tasks for Test Coordinators to Complete AFTER Testing 47
After Testing: Collection of Materials 1.C OLLECT M ATERIALS FROM T EST A DMINISTRATORS : All used and unused Test Booklets and Answer Documents (PBT only) Vendor-supplied rulers and protractors (PBT only ) Vendor-supplied Mathematics Reference Sheets (PBT only) Student Authorization Tickets (CBT only) Seal codes (CBT only) Student rosters containing TestNav usernames and passwords (CBT only) Used and unused scratch paper Test Administrator Manuals See TCM for reference: CBT: p PBT: p
After Testing: Materials To Be Destroyed or Recycled 2.M ATERIALS TO BE S ECURELY D ESTROYED The Test Coordinator must oversee the shredding of the following test materials immediately after all testing is complete: Scratch paper written on by students during testing Mathematics Reference Sheets written on by students during testing Printed Student Authorization Tickets (CBT only) Printed Seal Codes (CBT only) 3.M ATERIALS TO BE R ECYCLED The Test Coordinator must recycle the following test materials immediately after all testing is complete: Test Administrator Manuals (do not recycle until after EOY if administering both PBA and EOY components) Blank or unused scratch paper and Mathematics Reference Sheets Vendor-supplied rulers and protractors (PBT only) See TCM for reference: CBT: page 28 PBT: pages
PBT After Testing 50
After Testing: Organization of Materials 1.O RGANIZE T EST M ATERIALS INTO S EPARATE S TACKS : First organize materials by Used and Unused Test Booklets and Answer Documents Next, organize Test Booklets and Answer Documents byScorable and Nonscorable Scorable materials include: Used or transcribed Grade 3 Test Booklets; Used or transcribed Grades 4 to high school Answer Documents Nonscorable materials include: Unused Grade 3 Test Booklets; used and unused Grades 4 to high school Test Booklets; Large Print Test Booklets; Unused Grades 4 to high school Answer Documents; Do Not Score Test Booklets or Answer Documents See TCM for reference: PBT: p. 26, 29 51
After Testing: Student Labels 2. A PPLY S TUDENT L ABELS A FTER T ESTING IS C OMPLETE : Information provided by LEAs and schools during student data upload will be used to create and print Student ID labels. These labels are linked to students demographic information even though not all of that information is printed on the label. See TCM for reference: PBT: p
After Testing: Student Labels Student ID Labels arrive pre-printed with student names and are included in the resealable package labeled Test Coordinator Kit. The student-level information provided by districts or states will be used to print Student ID labels for grade 3 Test Booklets and for Answer Documents for grades 4 through high school. Note the following protocols: Only the School Test Coordinator or designee may affix labels. Students are not permitted to assist in preparing secure materials before testing or in organizing or returning materials after testing. All secure materials must be returned to locked storage until they are returned to Pearson. See TCM for reference: PBT: p
After Testing: PBT Student Labels Apply Student ID labels to Test Booklets for Grade 3 and Answer Documents for Grades 4 through high school in Box H (located in lower left corner of front page). 54
After Testing: PBT Student Labels Before applying each label, check to make sure that: The name printed on the Student ID label matches the name handwritten in Box A (top left corner of page). The student was enrolled and the student tested. NOTES: If you have a label for a student who did not test, then it must be shredded because it contains student information. Refer to Test Coordinator Manual for Paper-Based Testing for more details on Student ID label issues. See TCM for reference: PBT: p
ScorableNonscorable Different Ship-to Address on the UPS Ground Labels Iowa City, IACedar Rapids, IA Different Colored Pearson PARCC FT 2014 Labels PBA: red labelPBA: purple label EOY: green labelEOY: yellow label Returning Materials to Pearson 56 Pick-ups must occur as soon as possible after testing is complete, but no later than one week after the testing window ends. Pickups must be scheduled at least 24 hours in advance. Call UP S at to schedule pickups.
After Testing: PBT Returning Materials For more information about return shipping for paper-based materials, please view the Test Administration Training Module for Paper- Based Testing at 57
CBT After Testing 58
After Testing: CBT Test Cleanup Activities After all students have completed all sessions of the test and submitted their responses, manually stop the tests. Refer to the PearsonAccess User Guide for specific instructions. You cannot stop a PearsonAccess Test Session until: All students are in Completed or Marked Complete status Absent students in Ready status have been moved to a make-up PearsonAccess Test Session or have been removed. Do not mark a students test as being complete if the student was absent and is still in Ready status. N OTE : Students should not Submit the test in between test sessions. Between testing sessions of each component, students should exit and save the test. When the next session begins, the Test Administrator will need to Resume each student. See TCM for reference: CBT: p
All Field Test Administrators will complete a survey to gather feedback about the experience of administering PARCC assessments. Students who participate in the Field Test will complete a survey to gather feedback about the student experience of taking PARCC assessments. Survey data will: Improve test administration protocols Identify potential sources of confusion for students Provide data on the occurrence of technical difficulties Provide data on the effectiveness of the testing environment to maximize student performance Provide data on the extent to which students engaged in on-task or off-task behaviors during the assessment After Testing: CBT & PBT Field Test Surveys 60
Support and Additional Information 61
Available Now: System Check Tool Overview Student Data Upload Overview Technology Set-up Setting Up an Infrastructure Trial Test Administration for Computer-Based Testing Test Administration for Paper-Based Testing Emerging Technologies (iPads and Chromebooks) Accessibility Features and Accommodations with CBT Training for Test Coordinators Online Training Modules: 62
Call Toll free: (7:00 am – 9:00 pm EST, Mon. –Fri.) Online Support and Resources: PARCC Support Contact Information Contact PARCC Support for assistance with: navigating PearsonAccess navigating the Training Center managing student data setting up test sessions managing user IDs and passwords accessing resources setting up proctor caching submitting additional orders shipment inquiries TestNav 63
Questions & Answers 64
Links and Resources 66 All links in this portion of the presentation are listed here: PARCC Training Management System at PARCC PearsonAccess Support materials, guides, and trainings may be accessed at Complete requirements for TestNav 8 and Proctor caching hardware can be found at: To launch SystemCheck, go to To learn more about SystemCheck, view the SystemCheck training module and access PARCC Sample Set tests and the TN8 Tutorial, go to Approved virtualization solutions will be listed on: PARCC Accessibility Features and Accommodations Guidelines: draft-accommodations-manualhttp://www.parcconline.org/parcc- draft-accommodations-manual PARCC Full Technology documentation is located at technologyhttp://www.parcconline.org/field-test- technology
For the PARCC Field Test online testing process, there are some tasks and functions that overlap between the Technology Coordinator and the District and School Coordinators. These are highlighted within this presentation by. When you see this, make note that the process being referenced impacts either the Technology Coordinators or the District /School Coordinators responsibilities. These areas are where particular importance should be placed in your communication plan between these roles. 67 Communication
PART I: TEST ADMINISTRATION TRAINING 68
This Section 69 Overview of PearsonAccess – Accessing PearsonAccess – Resources in PearsonAccess – User Accounts – Ordering additional materials Student Data in PearsonAccess – Student Data – Enrollment information – Student Data – Registration information Preparing for computer-based testing – Online Test Sessions
PEARSONACCESS OVERVIEW 70
PearsonAccess - Access 71 The PARCC PearsonAccess website may be accessed at Instructions on how to use the site are located in the PARCC Pearson Access Users Guide and in training modules posted to the PARCC Training Management System.http://PARCC.Pearson.com
PearsonAccess - Resources 72
The PARCC Training Management System, where all the training modules are located, can be accessed from the PARCC PearsonAccess Support page or go to to access all training available. PearsonAccess - Training 73
Manage staff user accounts Administrative Management Review organization contacts Organizations Student Data Test Setup Test Administration Tasks PearsonAccess Tabs Test Management Send student data files Filter and sort students Add, delete, or change student data Send student data files Filter and sort students Add, delete, or change student data Order additional materials and track shipments Configure TestNav Order additional materials and track shipments Configure TestNav Register students Manage test sessions Register students Manage test sessions View extracted reports Test Results PearsonAccess - Navigation 74
PearsonAccess - User Roles and Permissions User accounts must be created before personnel can log in to PearsonAccess. The users role will determine the functionality he or she can access. There are 4 roles for the PARCC Field Test that can be assigned to a user account: the LEA/District Test Coordinator, the School/Institution Test Coordinator, the Test Administrator and the Technology Coordinator. The User Roles and Permissions document, indicating what permissions each role has in the system, can be found by going to Support>Templates. 75 The Technology Coordinator role cannot create other user accounts. If you need multiple staff within the district or at the schools to have this role, the District or School Coordinators will have to create those user accounts.
Authorized district and school personnel will be able to view and create staff user accounts within PearsonAccess manually or by submitting a file in the Administrative Management section of the site. PearsonAccess - View and Create Individual User Accounts 76
There are 3 parts of a user account: the demographic information, the assigned role, and the assigned organization level. A users role and organization will determine the functionality he or she can access. PearsonAccess - Manually Create a New User Account 77
If creating user accounts by submitting a file, the User File Layout template and User File Field Definitions guide are located in the PARCC PearsonAccess Support page in the Templates tab. PearsonAccess - Send User Account File 78
PearsonAccess – Customer Support PARCC Customer Support agents may: – Reset passwords – Unlock accounts for LEA/District Test Coordinator accounts – Update addresses for LEA/District Test Coordinator accounts Agents may not: – Create accounts – Lock/unlock accounts for non-LEA/District Test Coordinator accounts – Update addresses for non-LEA/District Test Coordinator accounts – Delete/undelete accounts 79
Test Setup is where you can order additional materials if needed. PearsonAccess – Order Additional Materials 80
PearsonAccess - Order Additional Materials 81 Orders can be submitted by users with the following roles: – LEA/District Test Coordinator – School/Institution Test Coordinator. Ordering additional materials is a three-step process. – Verify the shipping information is correct. If it is not correct, contact your State Field Test Contact. – Enter a quantity in the Quantity column for each type of material that you want to order. – Review the order, and then click Save to complete the ordering process. Use Order Additional Materials and Tracking to order additional paper materials beyond those provided in your initial distribution. An overage amount is already accounted for in the original materials shipment, so only order additional materials if necessary.
PearsonAccess - Order Additional Materials 82 Review orders carefully; quantities should be taken into account since many of the materials are packaged in packs of 5 or more. 5
PearsonAccess - Shipment Tracking 83 Order Additional Materials and Tracking is also used to check on the status of existing orders and track order shipments.
STUDENT DATA – ENROLLMENT INFORMATION 84
Student Data Information allows you to search for students, add or delete students, update enrollment, and view reports. Student Data - Enrollment Information 85
Adding a New Student When adding new students, remember: 1) Students are enrolled to a school. 2) Students are registered for a test administration. 3) Students are assigned to a registration class. 4) Students are assigned to a test. 86
STUDENT DATA – REGISTRATION INFORMATION 87
Student Data – Registration Information Test Management - Registered Students is where the student data on testing administration, class assignment, and test assignment information is maintained within PearsonAccess. This is also where you can manually assign students to paper and computer-based tests, update student demographic data before testing, and view student counts by administration. Students uploaded using the Student Data Upload File were automatically registered for the test administration and given a class and test assignment. 88
Student Data – Registration Information Search for students that are already registered or not yet registered for an administration using the View By options set under the selected administration. 89
Student Data – Registration Information To fully register a student you must also designate a class and assign a test. Complete instructions on how to register a student are located in the PARCC PearsonAccess Users Guide. 90
Student Data – Accommodations Information To assign a student to an Accommodation Category for testing, select the student name from the Registered Student search list to open the Registration Record. Click Edit and choose an Assessment Accommodation Category for the student at the bottom of the demographic information list. Even though the student may fall into more than one assessment category, for the PARCC Field Test, you are asked to identify one main category to assign the student. This will not prevent you from allowing other accommodations for the student during testing. Assigning an Accommodation Category to student test registration 91
Student Data – Accommodations Information To assign an accommodation, select the Assigned Test tab and click the name of the test the student needs an accommodation for. This will open the students test information record. 92
Student Data – Accommodations Information Select the appropriate accommodation(s) for the student from the Assessment Accommodations list provided. There is a different set of accommodation options for a Paper test format than for the Online test format. 93
PREPARING FOR COMPUTER-BASED TESTING 94
Online Test Sessions 95 All students taking the computer-based PARCC Field Test must be assigned to a Test Session in the PARCC PearsonAccess site. Students taking the paper-based PARCC Field Test do not have to be assigned to a test session. Test sessions are virtual groupings of students who will take the same test at the same time or place. Test Sessions cannot be created until a TestNav Configuration has been created in PearsonAccess and Pearson has communicated that test placeholders have been published. Tables describing the main test session management tasks that are performed before starting a test session and during a test session can be found in the PearsonAccess Users Guide, section
Online Test Sessions 96 When creating a new test session enter the session name and other session details, then add students. If applicable, a proctor caching computer should be selected from the Proctor Caching Computer drop-down menu. It is important that the proctor cache plan be communicated to the District and School Coordinators. You will need to know what proctor cache selection is correct when creating your online test sessions.
Online Test Sessions – Accommodated Test Forms A separate test session must be created for each test subject where an accommodation applies. You may add multiple students to the session, as long as they are all receiving the same accommodation. To assign an accommodated form, select the appropriate Form Group Type from the dropdown when creating a new test session. Once a test session is created you will not be able to edit the Test Form Type. 97
Online Test Sessions – Read Aloud Accommodation 98 A separate test session must be created for a read-aloud session. You may add multiple students to the session, as long as they are all receiving the same read- aloud accommodation. These students will all receive the same test form. To assign the read-aloud accommodation, select Yes from the drop down for Read Aloud by Test Examiner when creating a new test session. If the drop down is unavailable (grayed out) then a read-aloud accommodation is not available for that test.
Online Test Sessions 99 To view details about currently scheduled test sessions, click Currently Scheduled Sessions. To view a CSV file with students registered to test but not in a session, click Students not assigned to session. To download the session list as a CSV file, click Session List Download. Most activities associated with computer-based (online) test sessions will be performed on the Manage Test Sessions screen.
Once the test session is created, the Session Details screen is the dashboard that allows the Test Administrator to manage the details of each test session and monitor the students during testing. It is also where the Technology Coordinator will be able to download the tests to the proctor cache location. Online Test Sessions – Session Details 100 In the Session Details screen, you can: – start and stop a test session, – print Student Authorizations and seal codes, – print Proctor Authorizations (for Read Aloud administrations), – proctor cache test content, – print a session roster, – update TestNav configurations, – monitor individual students tests, – resume a students test, – mark a test complete, and – add/remove/move students.
Online Test Sessions – Session Details 101 The Proctor Caching button will be disabled and you will not be able to cache the test content for the test session if you are not within the proctor caching window. To download encrypted test content from the Pearson testing server to a proctor cache computer prior to starting a test session use the Proctor Caching button on the test sessions details page. Pearson will send a communication to the District Test Coordinator when the tests are available to be downloaded. The District Test Coordinator will need to forward that information to the Technology Coordinator responsible to do this task.
Online Test Sessions – Session Details 102 Additionally, Proctor authorizations (logins for test administrator) are needed for Read Aloud Administrations. Each student must have a Student Authorization Ticket (or test ticket) in order to log in to a TestNav 8 test. Test tickets contain the unique Username, Password, Test Code, and URL that students use to access a test
The PARCC Field Tests will each have multiple sessions (components). The students will need to take all the sessions (components) of a test over multiple days. Students do not need to be in different Test Sessions in PearsonAccess to take multiple sessions (components) of a test. Seal Codes are used to lock each session of the test and prevent students from going ahead to a session not being administered or going back to a session that has already been completed. Because entering a seal code locks the previous session of a test, a student with an extended time accommodation must be given the extended time to complete the session before the seal code is entered. There will be one set of seal codes assigned to each test session. Before students in a test session can go to the next sealed session of a test, they must enter the appropriate four-digit seal code. Seal codes for a specific test session are listed on the seal codes document. Online Test Sessions – Session Details 103
Online Test Sessions – Session Details 104 Scheduling a date and time for a new test session is intended primarily for planning purposes. A test session will not start until you click the Start button on the Session Details screen, regardless of the scheduled start date and time. It is important that the technology support staff supporting the Test Administrator on the day of testing know the steps to start a student in a test. If there are any issues with getting a student to start a test, this would be the first place to troubleshoot the problem. In addition to the student authorization ticket, a test session must be started before students can begin testing.
Online Test Sessions – Session Details 105 The table below gives an explanation of the possible statuses for students as they test. StatusMeaning ReadyThe student has not yet started the test. ActiveThe student has logged in and started the test. ExitedThe student has exited TestNav but has not submitted test responses, e.g. took a break. (Student must be resumed by a test administrator to continue testing.) ResumedThe student has been authorized by a test administrator to resume the test. Resumed-UploadThe student has been authorized to resume the test, and any responses saved locally can be uploaded when the student is ready to continue testing. CompletedThe test has been submitted by the student through TestNav and the data has been processed. Marked CompleteThe student has exited TestNav and will not resume the same test, e.g., because he or she left due to illness.
A test administrator must resume an Exited students test in order for the student to complete testing. Select the checkbox for the student on the Session Details screen. Click the Resume Test button. The students status will change to Resumed (if the student was in Exited status) or Resumed-Upload (if the student was in Active status). The students test will be resumed from the point at which it was exited or interrupted. Any saved test responses that the student entered will be uploaded when the connection to the Pearson testing server is reestablished. Have the student log in using his or her original student authorization. Online Test Sessions – Session Details 106
Online Test Sessions – Session Details 107 Once the student starts the test you can select the students View Progress link to review test progress. Users with Organization and Technology Coordinator Roles do not have access to view student test progress. The Status column in the Session Details allows administrators to monitor student test progress. StatusMeaning Visited/No Response RequiredStudent has visited the item but no response is required. Visited/AnsweredStudent has visited the item and entered a response. Visited/Not AnsweredStudent has visited the item but has not entered a response. Not VisitedStudent has not visited the item.
Online Test Sessions – Session Details The system will require that a reason be entered for the student that is being marked with Mark Test Complete. The School Test Coordinator will mark a students test as being complete if necessary. When a student exits TestNav and does not resume the same test, or has never logged in to a test but must be accounted for, you can mark his or her test status as Mark Test Complete. This essentially submits the test on the students behalf. 108
Online Test Sessions – Session Details NOTE: A session does not stop until you click the Stop button. The system will not automatically start or stop a session. Once a session has been stopped, it can no longer be modified. After all students have completed the test and submitted their responses, you should manually stop the session. In order to stop a test session all students in the session must be in Completed or Marked Complete status. 109
Questions & Answers 110
Technology Information 111
PART II: TECHNOLOGY SET UP 112
Technology Setup Introduction – Computer-Based Testing Components Preparing for Testing – TestNav 8 – Proctor Caching – SystemCheck for TestNav – Configure TestNav in PearsonAccess Providing Support During Testing – Early Warning System Conducting an Infrastructure Trial Emerging Technologies – virtualization, tablets Agenda 113
Computer-Based Testing Components 114
Technology Setup Checklist Identify technology coordinators. 2.Configure the firewall, content filter, proxy server and spam filter. 3.Identify the testing locations and the number of workstations available for testing. 4.Identify the Proctor Caching machine(s) and install Proctor Caching. 5.Complete the SystemCheck tests to verify testing workstation readiness and the number of concurrent testers supported using Proctor Caching. 6.Update testing workstations to comply with TestNav hardware/software requirements. 7.Enter TestNav configuration(s) in PearsonAccess. 8.Pre-cache test content from PearsonAccess site. 9.Conduct an Infrastructure Trial. 10.Support testing during the computer-based administration.
TestNav Technology Requirements 117 Firewalls, content filters, and spam filters must be set to allow access to Pearson domains Minimum screen resolution of 1024 x 768 is required Browser Requirements: ̶Java runtime plugin version 1.5 or higher ̶Windows firewall configured to allow javaw.exe to communicate ̶Accept Java applet ̶Allow pop-ups for Pearson sites ̶Allow local file access to home directory TestNav will save student responses to an encrypted backup file during testing and when the student exits the system to avoid losing response data. –TestNav, by default, saves student response data to: /Pearson/ /SRF Complete requirements for TestNav 8 can be found at:
Firewalls, Content Filters & Spam Filters 118 The following domains and ports must be allowed to pass through your Internet firewalls, content filters, or spam filters. *testnav.com 80, 443 *pearsonaccess.com 80, 443 *amazonaws.com80, 443 PARCC Call Center phone number: PARCC Customer Support PARCC Customer Support Hours: 6:00 AM 8:00 PM CST, Monday–Friday
Preparing Student Computers 119 Any applications or update processes that may launch automatically on testing workstations may interrupt testing. These programs should be configured to not launch automatically. Common applications that may launch automatically include: – Anti-virus software, browsers or operating systems performing automatic updates – Power management software on laptops warning of low batteries – Screen savers – with automatic message notification – Energy saving features After verifying network and testing workstation readiness, freeze your environment and do not accept updates until after the test window if possible.
120 Wireless networks are acceptable for computer-based testing. Wireless Testing
PROCTOR CACHING 121
How Proctor Caching Works 122
Proctor Caching Requirements 123 Runs on Windows and Mac OS X Does not require an underlying server-based operating system Proctor caching hardware requirements can be found at TCP Ports: 80 (Internet), 4480, and 4481 (Local Network) Proctor caching requires a fixed internal IP address For setting up an upstream proxy, refer to the Windows or Mac Tips on Proctor Caching section in the TestNav 8 Proctor Caching User Guide. Use the SystemCheck Testing Capacity tab for determining your network capacity during computer-based testing.
Proctor Caching Setup 124 Go to the PARCC PearsonAccess support page in Technology Information to download the proctor caching installer and Users Guide. Once installed, use SystemCheck to verify that Proctor Caching is functional. Create a proctor caching setup within PearsonAccess at the district or school level. Use Proctor Cache Diagnostics to view the status of cached content and monitor caching connections from testing workstations.
SYSTEMCHECK FOR TESTNAV 125
SystemCheck for TestNav 126 To launch SystemCheck, go to You can also access SystemCheck from the Related Links section of the PARCC PearsonAccess site. To learn more about SystemCheck, view the SystemCheck Users Guide and trainings found on the resources page at
127 SystemCheck should be run from a student testing machine, on the same day of week and time of day that you anticipate performing online testing. Since SystemCheck is Java based, it will not run on iPads or Chromebooks. A TestNav app is now available for these devices to run TestNav 8. Beneath the Checks Performed tab, you will see the Verification instructions. These instructions will allow you to verify if the workstation is able to launch a TestNav 8 test on the student workstation. In the Testing Capacity tab you can run a speed check in real time between the workstation, as well as any proctor caching set-ups to Pearsons servers. This provides an assessment of the data transfer speeds, as well as an estimated number of concurrent testers that could be supported, at the time the check is performed. SystemCheck for TestNav
128 The student testing computers need to meet the minimum software requirements to deliver tests online. The TestNav hardware and software requirements are located at Click Start and if the computer you are using meets the minimum hardware and software requirements you will get a All Checks Passed Message. If it does not meet the minimum hardware and software requirements you will get a System Fail message and information indicating what needs to be updated. SystemCheck for TestNav
129 Verifies that workstation can launch a TestNav 8 test Check Your System: TestNav Verification
Testing Capacity does a speed check in real time between the workstation and Pearsons servers to estimate the number if students you could test concurrently. Click Add Caching Computer to add your proctor caching machine for a local network bandwidth test Testing Capacity 130
CREATE A TESTNAV CONFIGURATION 131
Creating a TestNav Configuration 132
PearsonAccess Test Setup: Configure TestNav 133 Go to the PARCC PearsonAccess support page to get the PARCC PearsonAccess Users Guide for more instruction on how to set up a TestNav Configuration. A TestNav configuration must be associated with an organization like a district or school. You can have only one TestNav configuration for each organization, but you can have many TestNav settings in each configuration. For Example: You can Configure TestNav for each school within your district individually or have a district level configuration with a TestNav setting for every school.
PearsonAccess Test Setup: Configure TestNav 134
PearsonAccess Test Setup: Configure TestNav 135 Note: each TestNav Settings configuration has its own particular Save Locations set up and that the first caching machine is identified as the Default TestNav Setting for the organization. When a new test session is created it will automatically be set to the default caching settings for an organization. But the administrator creating the test sessions will be able to choose a different TestNav setting from the drop down list if one is available. It is important that the proctor cache plan be communicated to the District/School Coordinators. If you change any of the TestNav settings, such as delete a setting, you will be asked what you want to do with any test session that are using that TestNav setting. You will be able to choose to point those test session to another TestNav setting.
EARLY WARNING SYSTEM 136
The Early Warning System (EWS) is integrated functionality that gives TestNav a high degree of fault tolerance and provides additional fail-safes in the event of unexpected network disruptions during computer-based testing. Early Warning System (EWS) 137
Student Responses: SRF Files 138 The EWS writes continuously in the background to the student response files (SRF). Both the Primary and Alternate files are written to at the same time. The SRF file has a response data threshold that, once reached, triggers TestNav to send response data to Pearson servers. Uploading of response data is continuous. If an upload to the Pearson servers fails, student responses continue to be saved locally and TestNav cycles and attempts another upload. If the response data upload is successful, TestNav creates a new empty SRF file and begins the process again. TestNav only deletes an SRF file once it is successfully uploaded to the Pearson servers.
TestNav Early Warning System: Triggers 139 Scenario 1: TestNav determines that neither Saving Response File Location is viable. – Results in an immediate Test Proctor Click Here notification. Scenario 2: TestNav is unable to download portions of the test. – Results in an immediate Test Proctor Click Here notification. Scenario 3: TestNav is unable to upload student responses to Pearson. – Results in a Test Proctor Click Here notification only if the student attempts to Exit or Submit the test. Technology Coordinators, District and School Coordinators and Test Administrators will all need to be aware of the plan for how to handle any EWS notification on the day of testing. The Test Administrator will be the first person to be aware of an EWS reported by a student and will need to know what is to do or who to contact.
TestNav Early Warning System: Test Proctor Click Here Screens 140 Possible EWS screens that could appear on a students computer during testing and actions to take to resolve the EWS are located in the PARCC PearsonAccess Users Guide in section Students should be instructed to ALWAYS raise their hand when presented with any of the EWS screens. They should NEVER click the Test Proctor-Click Here button. NOTE: It may be necessary to contact your local Technology Coordinator to determine the appropriate course of action. Additional information on all TestNav 8 error messages and what to do can be found in the TestNav 8 Users Guide.
INFRASTRUCTURE TRIAL 141
Infrastructure Trial Introduction 142 Answer: An Infrastructure Trial is a dress rehearsal of a computer- based assessment. It does not use real student information. This is low-stakes, dry run for final confirmation that: TestNav is configured correctly Devices can successfully run TestNav Network will bear the full load Participating staff know what to do and when to do it for computer-based assessment What is an Infrastructure Trial?
Infrastructure Trial Introduction 143 Answer: Everyone within the local education agency and the schools who will have a role in the computer-based PARCC assessments should be included in the Infrastructure Trial. Test Coordinators Test Administrators Technology staff Who should be involved in an Infrastructure Trial?
Infrastructure Trial Introduction 144 Answer: The Infrastructure Trial is conducted using the PARCC Training Center. The PARCC Training Center is a sand box site that offers the ability to create dummy students in bulk already registered and assigned a test to reduce preparation time. Set up login access for all staff participating Create dummy students in PARCC Training Center for the Infrastructure Trial and assign to test sessions Confirm technology setup and configuration using Infrastructure Trial test Where do I access the Infrastructure Trial?
The Infrastructure Trial is conducted in the secure PARCC Training Center which can be accessed on the Training Center tab from the home page of the PARCC PearsonAccess site or at NOTE: You will have a separate login and password for the PARCC Training Center and PARCC PearsonAccess Field Test site. The PARCC Infrastructure Readiness Guide is available in the Manuals and Documents section of the PARCC PearsonAccess Support page. PARCC Training Center Log In 145
EMERGING TECHNOLOGIES: VIRTUALIZATION AND TABLETS 146
iPads & Computer-based Testing 147 Apple iPads have some unique considerations when used for TestNav iPads cannot run Java so TestNav cant lock down the device properly like standard computers via the browser. Pearson has developed an iPad TestNav app which is now available from the Apple App Store. Student Response Files (SRFs) will be saved locally through the application Districts must take steps to configure iPads to deliver tests securely Disable screen capture Disable Home button functionality Enable single app mode
148 iPads and Chromebooks Theres an app for that... To get the TestNav 8 app for the iPad and Chromebook go to: iOS: Search the Apple App Store for 'TestNav Chromebook: Direct link to the app: https://chrome.google.com/webstore/detail/testnav/mdmkkicfmmkgmpkmkdikhl bggogpicma. (Not yet searchable in the Chrome store – coming soon.) https://chrome.google.com/webstore/detail/testnav/mdmkkicfmmkgmpkmkdikhl bggogpicma Test Administrators will all need to know that there is an app to launch for tablet testers since this is different from how the students access TestNav from desktop and laptop computers. Additionally, the Test Administrator will need to instruct the students testing on tablets to not use the TestNav url address on the unique student authorization tickets that are handed out.
iPads & Computer-based Testing 149 There are multiple options on how to enable single app mode Manually enable Guided Access single app mode on iOS 6 or iOS 7 iPads Manage iPads (iOS 6 & iOS 7) via Apple Configurator and use Apple Profile Manager or a 3 rd party Mobile Device Manager (MDM) to push a secure testing configuration Manage iPads (iOS 7 only) via Apple Configurator and a 3 rd party MDM to provide on-demand secure configuration using app- requested single-app mode
Virtualization 150 What is Virtualization? Using your monitor/keyboard/mouse to look at and run software on some other computer Thin Clients are one type of virtualization VDI (Virtual Desktop Infrastructure) is becoming popular as a way of turning aging computers into terminals, instead of retiring them
Virtualization Security Concerns 151
TestNav and Virtualization 152 Pearson is working with individual virtualization vendors to qualify their solutions for use with TestNav Approved virtualization solutions will be listed on: Non-approved virtualization solutions may expose secure content of computer-based tests to unauthorized individuals and is not recommended. PARCC will soon be posting a virtualization guide outlining the steps for districts and schools to take for non-qualified solutions.
Other Technology Considerations 153 Additional Training Modules for Technology Setup: Located on the PARCC Training Management System at
Resources & Additional Support PARCC Support Center