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1 ITSS This overview deck contains two sections. Please use the links below to navigate –How to Register for ITSS Application AccessHow to Register for.

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Presentation on theme: "1 ITSS This overview deck contains two sections. Please use the links below to navigate –How to Register for ITSS Application AccessHow to Register for."— Presentation transcript:

1 1 ITSS This overview deck contains two sections. Please use the links below to navigate –How to Register for ITSS Application AccessHow to Register for ITSS Application Access Contains guidance on how to create or update your profile and access ITSS Dashboard, SmarterTrack and other sites –SmarterTrack OverviewSmarterTrack Overview Contains a walkthrough of common functions within SmarterTrack, including how to submit a ticket or

2 ITSS How to Register for ITSS Application Access August 14, 2013 ITSS Request Management Tool

3 3 ITSS Access ITSS Dashboard https://psdc.deloitte.com/dashboard - This link is accessible via Deloitte, Internet or CWOPA network - Please log in with your Deloitte credentials (same as Outlook, PMC, etc.) - After logging in, you will see one of the two screens below. Please proceed to the indicated slide # to complete your registration. New User – Go to slide 4 Existing User – Go to slide 6

4 4 ITSS Registering to use ITSS Dashboard and SmarterTrack

5 5 ITSS Registering to use ITSS Dashboard and SmarterTrack

6 6 ITSS Registering to use ITSS Dashboard and SmarterTrack You are now successfully signed up to use ITSS Dashboard and SmarterTrack

7 7 ITSS Existing User - Updating your Profile

8 8 ITSS Updating your Profile

9 ITSS SmarterTrack Overview August 14, 2013 ITSS Request Management Tool

10 10 ITSS Logging into SmarterTrack

11 11 ITSS Submitting a Ticket

12 12 ITSS Submitting a Ticket * indicates mandatory fields

13 13 ITSS Submitting a Ticket * indicates mandatory fields

14 14 ITSS * indicates mandatory fields Submitting a Ticket

15 15 ITSS Submitting a Ticket * indicates mandatory fields

16 16 ITSS Submitting a Ticket * indicates mandatory fields

17 17 ITSS Submitting a Ticket * indicates mandatory fields

18 18 ITSS Submitting a Ticket * indicates mandatory fields

19 19 ITSS Submitting a Ticket * indicates mandatory fields

20 20 ITSS Ticket Confirmation

21 21 ITSS Ticket Confirmation

22 22 ITSS Ticket Confirmation

23 23 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored

24 24 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored

25 25 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored

26 26 ITSS Replying to a Ticket * Do not reply to s that the tool sends out, that is not monitored

27 27 ITSS Replying to a Ticket

28 28 ITSS * Do not reply to s that the tool sends out, that is not monitored Closing a Ticket

29 29 ITSS Closing a Ticket

30 30 ITSS Closing a Ticket

31 31 ITSS Closing a Ticket

32 32 ITSS Flow chart SR submitted ITSS receives SR Does SR have all the required information? SR will be returned to submitter No SR updated and resubmitted Does SR have all the required information? No SR processed and confirmation sent SR Closed Yes


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