Presentation on theme: "Damage Prevention Virginia Pilot Project & Legislative Update."— Presentation transcript:
Damage Prevention Virginia Pilot Project & Legislative Update
EXCAVATOR requests locate for planned excavation VUPS ONE-CALL CENTER identifies and notifies affected operators OPERATOR / LOCATOR locates facilities and provides positive response to VUPS VUPS ONE-CALL CENTER provides positive response confirmation to excavator via E-mail or fax EXCAVATOR OK to Dig With CARE C.A.R.E. Basic Notification Process in Virginia
Problem The Common Ground Alliance One Call Systems International (OCSI) statistical data collected from 25 states across the country shows a total of over 15 million locate requests to one-call centers in 2004 Depending on the location, one may assume that as many 5 outgoing locate ticket notifications might be sent to individual utility operators Depending on the nature of the individual utility operators facilities 40%- 60% of those tickets may be over-notification The data also indicates that there were vague or incorrect excavation location descriptions on approximately 2% of the total outgoing tickets
Phase I Metrics – Tickets TypeControl Area PercentageTest AreaPercentageReduction Total Requests77,0221,911 3Hour Notices3,9485.13%422.20%57.12% Cancellations5020.65%80.42%35.77% Pilot study conducted with over 2,000 electronically white-lined tickets submitted
Vettro 360 for Damage Prevention Vettro 360 application customized to leverage on-board GPS chip-set of handheld, Vettro ESRI mapping infrastructure, and support of peripheral GPS devices via Bluetooth
Replace Address/Description with GPS Stamps End-user walks the area of planned excavation – Line, Polygon, Multi-line Segment, Bulls Eye – while recording GPS coordinates Coordinates and relevant descriptive data is submitted to One Call Centers for processing and notification of affected utilities Ticket can be suspended for completion at a later time
Phase I Metrics - Responses TypeControl Area PercentageTest AreaPercentageReduction Code 6020,84927.07%1739.05%66.56% Code 913,8364.98%623.24%34.86% Code 93310.04%00.00%100.00% Code 944640.60%10.05%91.31% Code 60: Locator and excavator agreed and documented marking schedule Code 91: Incorrect address information Code 93: Scope of work to large Code 94: Marking instructions are unclear
Phase I Metrics - Notification Control Area averaged 7.96 members per locate request Test Area averaged 7.32 members per locate requesta 8.04% reduction Control Area averaged 768,527 square feet polygon size Test Area averaged 81,341 square feet polygon sizea 89.4% reduction
Benefits Improved safety and reliability of underground utilities Improved accuracy of locate ticket information Ability to see excavation area mapped on handheld device Fewer field visits to gather locate ticket information Fewer return calls from locator asking for more specific information Reduced time from submission of a locate request to being cleared to work Reduced risk of downtime, enforcement actions and litigation resulting from damage incidents. Reduced risk of downtime, enforcement actions and litigation resulting from damage incidents Reduced time required to process locate requests Reduced ticket processing costs through automated ticket input/output Improved quality of service from one-call center Reduced over-notification Reduced numbers of incorrect tickets Reduced footprint for locate areas for grids and polygons
ONE CALL (IRTH software) LOCATOR Utilities are charged for each locate ticket generated …and again for each request to mark their facilities NOTIFICATION AREA Each time an excavator plans to dig… EXCAVATOR Current One Call Ticket Flow
ONE CALL (IRTH software) LOCATOR NOTIFICATION AREA Each time an excavator plans to dig… | VETTRO DP Only necessary tickets are generated using GPS coordinates …and only essential locate requests are generated Savings of 39% per ticket Utilities are charged for each locate ticket generated …and again for each request to mark their facilities
BENEFITS TO ONE CALL The one call centers benefit in much the same way that they have been benefitting from Internet ticket entry. Every time an excavator uses electronic means to submit a ticket the cost of a person handling the call is eliminated. During this time of economic slowdown the impact isnt felt as much as when volumes were increasing 7 to 15% per year. Centers were required to staff up to handle the call volumes coming in. Using this method of ticket creation speeds up the transaction and allows the flow to happen purely by machine, through machine, to machine.
INCENTIVES TO EXCAVATORS A new method of encouraging the excavators to participate may be coming from one of the partners with incentive to see this program succeed. A utility company that was cited for facility damage and faced with a stiff fine from the PHMSA is currently working to trade in the dollars they would pay for a donation of GPS enabled phones to excavators. This falls in line with several other unique methods of trading in financial penalties for educational opportunities. There have been cases where companies ran advertisements for 811, painted water towers or posted large billboards in lieu of paying a fine.
BENEFITS TO OPERATORS Less wasted tickets Less damages BENEFITS TO ONE CALL More accurate tickets Less CSR interaction BENEFITS TO EXCAVATORS Speedier response from locators Less locations to mark Claims reduction
PHASE TWO Phase 2 involves the creation of an electronic manifest of the dig site that shows the utilities along with the dig site on an aerial map of the location. This document will greatly aid in the communication as a picture tells a thousand words. It will not eliminate the need for care in the digging process but it will provide an on-site reference for the excavator to use during the course of activity. As the results are being gathered from this phase right now they will be addressed in the future.
LEGISLATIVE UPDATES Florida – Low Impact Marking…Public records exemption, No charging for locates, Call Center not responsible for locating: The system does not have a duty to mark or locate underground facilities and may not do so, and a right of recovery does not exist against the system for failing to mark or locate underground facilities. The system is not liable for the failure of a member operator to comply with the requirements of this chapter.