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Luis Garratón, Inc. Business Profile.

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Presentation on theme: "Luis Garratón, Inc. Business Profile."— Presentation transcript:

1 Luis Garratón, Inc. Business Profile

2 Index Who we are Our Commitment Our Mission Our Vision Values
Human Resources Organization Healthcare Division Consumer Division Logistics Division Market Scope Leadership Team

3 Who we are Luis Garratón, Inc. (LGI) is a privately owned corporation established in Today, the Company provides services and sales of ethical and OTC pharmaceutical products and consumer goods such as: dry foods, household goods and health and beauty products. Also, LGI is specialized in providing 3PL warehousing and logistic services. Corporate Headquarters and Warehouse facilities are located in Luchetti Industrial Park, Bayamón , Puerto Rico. Warehouse is 80,000 sq ft., with a controlled temperature area for Rx products. In addition, LGI has a 170,000 sq ft. warehouse facility located in San Juan and Droguería Betances with 60,000. LGI and Droguería Betances, an affiliated company, with a combined total sales volume exceeding $400 millions.

4 Our Commitment We succeed only when we meet and exceed the expectations of our clients. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity and fairness.

5 Our Mission To market and sell quality products and services through higher standards of performance for the benefit of the companies that we represent, their customers, our employees and the community we serve.

6 Our Vision Establish a solid network with clients and suppliers
by providing full market coverage for their consumers. Excel in the logistics business services providing our clients with a state-of-the-art technology, quality assurance programs and high caliber professionalism.

7 Our Values Our actions are a reflection of our values. For this
reason we engage ourselves to the highest levels of Ethical behavior. Client Focus Being committed to our clients, performing whatever it takes to exceed their expectations. Integrity To perform our services with absolute rectitude, transparency and honesty. Team Work Active participation in collaborative efforts to generate measurable and sustainable results to advance our business partners.

8 Our Values Leadership Alignment with our business partners needs, to achieve extraordinary results and support their business growth. Innovation Creative initiatives in our daily performance on behalf of our clients and their customers. Respect A true commitment to respect our Clients, Suppliers, Colleagues and the communities that we serve.

9 Our Values Accountability
To assume total responsibility for the results of our professional performance. Commitment and Absolute Loyalty To fulfill our business and Christian roles in the communities we serve.

10 Human Resources Job Evaluation Policy Reward and Recognition Policy
Areas of opportunities Reinforcement of strengths Reward and Recognition Policy Non-union labor environment Effective communication Open door policy Continuous training Personnel Turnover Minimum Individual Advancement Quality of Life

11 Our Organization HUMAN HEALTHCARE RESOURCES PRESIDENT VICE FINANCE
DIVISION CONSUMER LOGISTICS HUMAN RESOURCES QUALITY ASSURANCE EXECUTIVE DIRECTOR

12 HealthCare Division

13 Healthcare Division VP PHARMACEUTICAL DIVISION SALES &
MARKETING MANAGER ADMINISTRATIVE ASSISTANT MANAGE CARE & GOVERNMENT AFFAIRS MEDICAL REPRESENTATIVES CUSTOMER SERVICE

14 Our Business Associates
Among the current, distinguished companies that our Healthcare Division represent are: Warner Chilcott Genzyme Laboratories Glaxo SmithKline JHP Pharmaceuticals MEDA Pharmaceuticals Reckitt Benckiser Shire U.S. Abbott Laboratories PR Inc.

15 Our Healthcare Division Services
Product and supplier loyalty, focused on our represented products. Sales & marketing strategies, development and executions. In-store and Pharmacy promotions. Daily visits to physicians’ offices and follow up calls. Sales/Inventory report analysis to determine sales performance and trends. Active participation and support of our partners in trade shows, conventions and outreach events.

16 Our Healthcare Division Services
Rx and OTC products registration in the Puerto Rico Department of Health. Coordination of training seminars for Medical and Sales Representatives. Government Sales: Bids Contracts Marketing efforts targeted to family, gastroenterologists, hematologists, psychiatrists, neurologists, general and internal medicine physicians.

17 Our Healthcare Division Services
Regular visits to community hospitals, PHS Hospitals and drug wholesalers. Direct sales to pharmacies. Key drug wholesalers, top chains and independent stores networking. Medical conferences with health-related professionals to introduce pharmaceutical products and enhance existing ones. Managed Care Support Presentation of new products to insurance companies approvals in formularies (including Health Reform) and proposal negotiations Compliance with Federal and local laws, regulations and rules. Return goods service to customers.

18 Health Care Market

19 Consumer Division

20 Consumer Division CHAIN INDEPENDENT Sales Supervisor Key Account 3
VP SALES & MARKETING Consumer Products Sales Supervisor Key Account 3 Brand Manager School Supply 1 At Large Sales Rep 10 Customer Service 2 Merchandiser 6 Sales Rep. 8 Administrative Assistant 4 CHAIN INDEPENDENT

21 Our Consumer Division Services
In-store “planograms” to maximize product exposure. Consistent strategic promotional efforts to support our Brands. Monitor distribution levels to obtain strong market coverage. Periodic business reviews with top chains. Merchandising efforts to support the selling cycles. Market Research to determine product positioning. Active participation in trade shows and conventions. Periodic business reviews with our suppliers to identify opportunities.

22 Our Business Associates
Among the current Brands that our Consumer Division distributes are: HBC/ OTC Boost Humphrey’s Lanman & Kemp Garden House Labs Ciruelax / Prunelax Konsyl Labs AMO Natural Systems STRATEGIC ALLIANCES Schering 3M Gerber SCHOOL SUPPLY Crayola Bic Pentel Pilot Libretas Manpa OTHER CONSUMER BRANDS Same/Equal Westsoy Universal Manufacturing Nissin Soup Pic Corp. Servaas Labs Bar Keeper Friends King Pine NUK Wysinco D and H Products

23 Our Market Scope Independent Supermarkets Supermarket Chains
Mass Merchandisers Department Stores Drug Wholesalers Hardware Stores Doctors United States Military Bases Hospitals Government Institutions Community Pharmacies Drugstore Chains Cooperative Buying groups Drug stores Supermarkets Food Clubs

24 Our Market OUR MARKET Wholesalers 18 Drugstores 700 Mass
Walgreens, CVS, Amal Drugstore Chains Community Pharmacies Drugstores 700 Independent Stores Coopharma, Aliadas, Good Neighbor, ABC RX, Plaza, Caridad Buying Groups Walmart, Kmart, Pitusa, Capri, Topeka Discount Stores Mass Merchandiser 188 OUR MARKET Dollar Stores Always 99, Ahorro Xpress Pueblo, Grande, Hiper, Amigo Supermax, Ralph’s, Plaza Gigante, Mr. Special, Super Ahorro Supermarket Chain Supermarkets 183 Independently Owned Econo, Selectos Centro Ahorros, Mi Familia, Mi Casa, Union Independent Supermarkets 306 Supermarkets Convenience Stores Gas Stations Membership Clubs Sam’s, Costco Wholesalers 18 Food Wholesalers and Cash & Carry Ponce C&C, Oscar C&C, Perez Hnos., Hnos Santiago

25 Discount Stores

26 Dollars Stores

27 Drugstores Chains

28 Independent Drugstores and Buying Groups

29 Supermarket Chains

30 Membership Clubs

31 Independent Supermarkets – Buying Groups

32 Food Wholesalers and Cash & Carry

33 Logistics Services

34 Logistics Division PRESIDENT LOGISTICS General Manager Logistics
DIRECTOR MANAGERS SUPERVISORS TEAM LEADERS OPERATORS CUSTOMER SERVICE SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE

35 Logistics Division Scope
As a third party logistics provider (3PL), LGI specializes in integrated warehousing, IT and transportation services that can be scaled and customized to customer’s needs. We have achieved strategic alliances with key business partners by providing value added services. We have become their primary service provider, going beyond our logistics operations

36 Logistics Division Service Culture
LGI’s primary Organizational principle is its Service Culture. It is a natural way of thinking for all our employees, constantly seeking to meet and exceed our customers and business partners expectations. The Service Culture is reinforced in all trainings provided to LGI employees at all levels in the organization. It is also properly evaluated and rewarded in the annual employee performance evaluation process.

37 Logistic Services Warehousing Transportation. Sales and Distribution.
Includes facility for controlled substances and temperature controlled area. Transportation. 24 hour delivery Sales and Distribution. Medical Representatives. IT System (hardware & software). Our system, ASW contains WMS, Finance & Accounting and Sales modules Flexible reporting capabilities Customer Service Representatives. Special package customization. 37

38 Warehouse Management System
Designed for Consumer and Pharmaceutical Distribution. Radio frequency system. Manage product by lot number and expiration date. Location Management. Full integrated platform that can communicate with: SAP  JD Edward  Oracle System Cycle Count System. Dangerous Goods Handling. Customer Delivery System. Alert System – notifies via or text message to a mobile device that the product has been delivered

39 Quality Assurance Program
Management Commitment QA principles in strategic planning Provide required financial, material and personnel resources to fulfill operational goals Effective communication across all levels of the organization Facilities and Equipment Cleaning Pest Control Written Procedures Warehousing and Handling of Inventory Personnel Management Training Development Reward & Recognition Safety Security Record keeping Monitoring

40 Quality Assurance Program
Performance Indicators Tracking of Results Contractors’ Responsibilities Contractual agreements Training Compliance with QA and Safety Requirements Self Improvement program Quarterly Self Audits Active participation from all operational areas Corrective plan developed and Implemented

41 Performance Indicators
On-time deliveries Dispatch productivity Dispatch accuracy Receiving Performance Inventory accuracy Cycle Count Inventory variations Claims Damages

42 Logistics Division Partners
Consumer & Over the counter products Nestlé Cordialsa Boricua Empaques Revlon Vinos Selección Rx & Controlled substance products Efficient Laboratories Lanza & Sons. Llorens Pharmaceuticals Portal Pharmaceuticals Report Labs. Biovail

43 Strengths Benefits Obtained by our Customers by Choosing LGI as
their 3PL Improvements in their operations Performance Organization Quality program Product integrity IRA Damage reduction Continuous Improvement Optimization of resources utilization Special packaging preparation when low demand Flow of resources from other areas to support peaks on demand. Support to business growth without added costs

44 Strengths Our Management Over 20 years of experience in
Logistics Business High Quality Professionals from Logistics Industry Service and Quality Culture Knowledge of Internal Controls Sarbanes Oxley requirements Over 20 transitions of companies to third party logistics

45 Executive Team Raúl Rodríguez, CPA President/ CEO
As President / CEO, Raúl brings to LGI Inc. an extensive and profound experience in leading top locally owned companies in Puerto Rico. He started his career at Deloitte & Touche and later worked as Vice President of Finance and Administration at César Castillo, Inc. Among the outstanding positions that he has occupied during his career are: Chairman of the CPA Society of Puerto Rico ; Chairman/ Treasurer of the ICPR Junior College Board and Chairman of the Inter-American Accountant Associations Quality Commissions from 2002 to present. Raúl has been the recipient of various professional awards; among them, the Certified Public Accountant of Puerto Rico in As an active community leader, he has volunteered in major civic and sports associations, among other community initiatives. A graduate from the University of Puerto Rico, Raúl holds a Business Administration Degree, with a major in Finance and Accounting. He is a Certified Public Accountant. Raul is also President/ CEO of Droguería Betances.

46 Executive Team Rafael Rodríguez Vice-President
Rafael hold a Business Administration Degree, with a major in Marketing from the University of Puerto Rico. He started his business career working in a Family Owned business. He was one of the founding members of the Selecto Chains Supermarkets. In 1981, he moved to the US, worked with town Fortune 500 companies Campbell Soup Company and the Miller Brewing Co., a division of Phillip Morris, working as a Sales Representative, Account Manager, Brand Manager and Sales Supervisor. With Grupo Modelo, the manufacturer of Corona Extra, he worked in the International Division managing the Caribbean and the Central American Market.

47 Executive Team María Victoria León Freire, CPA Director
Financial Department María Victoria started her career at Ernest & Young. She occupied the positions of the Finance Director for the Puerto Rico Tourism Company, Auxiliary Secretary of Administration & Finance for the Secretary of Transportation & Public Works, President of the Highway Authorities Auctions Committee, Finance Director for the Municipality of San Juan. María Victoria is member of the Finance Analyst Association and CPA Society of Puerto Rico. Graduated from University of Puerto Rico, Magna Cum Laude on 1985, Business Administration Degree with mayor in Accounting. She is Certified Public Accountant.

48 Executive Team Elizabeth Garratón, R.Ph. Vice-President
Healthcare Division Elizabeth is a Registered Pharmacist, graduated from the University of Puerto Rico Medical Science Campus, 21 years ago. As Vice President of the Healthcare Division of LGI, she leads all the Company’s ethical, OTC products marketing, and sales strategies executions. Characterized by a dynamic personality, she was responsible for the outstanding launch of Suboxone® and Subutex® products in the local market, being the first time that a medicine serves as a true alternative for opiate addiction in Puerto Rico.

49 Executive Team Carlos Martinez, MBA Vice-President Consumer Division
Carlos holds an MBA in Marketing from the University of New Haven in Connecticut. Later, he lead his own Company dedicated to Product Management for 14 years. Previously, he was Brand Manager for Kellogg's and Marketing Manager for Revlon in Puerto Rico. As Vice President of LGI Consumer Division, he is responsible for the strategic planning, marketing and sales of LGI consumer goods. His ability to understand the consumer mindset and uncover the consumer insights has built LGI business to a new level. Therefore, enhancing LGI customers’ relationships.

50 Executive Team Marisol González Jiménez, Executive Director
A proactive and forward thinker, Marisol is a Summa Cum Laude Business Administration graduate of the Interamerican University of Puerto Rico, with 15 years of experience and hands-on knowledge in sales, marketing and operations. An energetic leader, her excellent organizational and motivational skills and business focus earned her the actual role in LGI leadership team.

51 Janette Pérez Brand Manager
Executive Team Janette Pérez Brand Manager Patience and perseverance are the attributes that mostly characterizes Janette. She has worked her way up at LGI over the past ten years. She started in 1994 as a Medical Representative; by 2002 she became Sales Supervisor, by Director of our Pharmaceutical Division and by 2005, Brand Manager. She is responsible, among many other things, for monitoring product sales and marketing in drugstores and for the success of Ciruelax® market leading brand and recipient of LGI Top Company Awards in 2002 and 2004, respectively. She is also in charge of several OTC product lines. Janette holds a bachelor’s Degree in Science with a major in Medical Representative from the Interamerican University of Puerto Rico.

52 Enid Blasini Rubero General Manager, Logistics Division
Executive Team Enid Blasini Rubero General Manager, Logistics Division Enid holds a Bachelor’s Degree in Science in Industrial Engineering from The University of Puerto Rico, Mayagüez Campus. She worked as a Supply Chain Manager for Procter & Gamble for 14 years covering the areas of Purchasing, Inventory Management, Warehouse Management, Inbound/Outbound Transportation, 3PL Management, Quality Assurance and Internal Controls Areas. With her vast experience in all Supply Chain Logistics areas, she is key to the development and implementation of the highest standards on the operational performance as well as on the Quality Assurance and Internal Controls areas of LGI. She is also an expert in SAP on the Purchasing, Warehouse Management and Master data Modules. She has been trained as coach on Developing People, Total Quality Management, Persuasive Selling, 5 Sigma, among many other logistics relevant topics.

53 Francisco J. Rivera PE Director, Logistics Division
Executive Team Francisco J. Rivera PE Director, Logistics Division Frank holds a Bachelor’s Degree in Science in Industrial Engineering from The University of Puerto Rico, Mayagüez Campus. He have worked in Manufacturing and Distribution for Pharmaceutical, Consumer Healthcare, Medical Device, Food, Beverage and Newspaper industries. Experienced in Logistics, Project Management, Computers ERP/MRP Systems Implementations and QA Regulatory Compliance. He worked as Logistics Manager for GlaxoSmithkline in charge of Inventory Management, Distribution, Warehouse Management,Inbound/Outbound Transportation and 3PL Warehouse Management. He is also an expert on the Planning, Procurement, Warehouse Management, Production, Quality and Distribution Business Data Objects of several ERP systems including SAP. Hands on experience in planning, designing, implementing and operating project phases for the remediation of the Warehouse & Distribution and Returns & Salvage Quality systems in a pharmaceutical plant under an FDA Consent Decree environment allowing the site achieve QA Regulatory Compliance. Effective Project Manager with an excellent track record of developing and executing plans, assessing staff requirements, managing cost and meeting deadlines. Trained on Leadership Edge, Accelerated Change Methodology, Management for Continuous Improvements, Train the Trainers, Write Right, Managing Employee Safety and Health among other Logistic related areas.

54 Arturo Thurin Logistics Manager
Executive Team Arturo Thurin Logistics Manager Arturo holds a Bachelor’s Degree in Public Communications from The University of Puerto Rico, Río Piedras Campus. He worked for 7 years with Méndez & Co., Inc. as Operations Manager covering all aspects of their business (Provisions, Frozen Products and Liquors). Arturo is a Manager with extensive experience in the Logistics and Operations areas in diverse industries. He has strong skills in project management and strategic planning and wide knowledge of the supply chain management process. He also has ample administrative capacity of the labor relations area, including the supervision of unionized staff.

55 Strengths Company 60 years of Market Experience
Long term relationship with principals Product Management structure Merchandising support Marketing Support Diversified product portfolio Strong sales force structure Service and Quality Culture High level of professionalism and integrity Long term commitment

56 Let’s fuel your growth and success,
With over 60 years of market experience, LGI has the people, the knowledge and the programs to successfully achieve your Company business goals in today’s Caribbean marketplace. Let’s fuel your growth and success, let’s do it with Luis Garratón, Inc! Rev. 10/18/10


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