2 Index Who we are Our Commitment Our Mission Our Vision Values Human ResourcesOrganizationHealthcare DivisionConsumer DivisionLogistics DivisionMarket ScopeLeadership Team
3 Who we areLuis Garratón, Inc. (LGI) is a privately owned corporation established in Today, the Company provides services and sales of ethical and OTC pharmaceutical products and consumer goods such as: dry foods, household goods and health and beauty products. Also, LGI is specialized in providing 3PL warehousing and logistic services.Corporate Headquarters and Warehouse facilities are located in Luchetti Industrial Park, Bayamón , Puerto Rico.Warehouse is 80,000 sq ft., with a controlled temperature area for Rx products.In addition, LGI has a 170,000 sq ft. warehouse facility located in San Juan and Droguería Betances with 60,000.LGI and Droguería Betances, an affiliated company, with a combined total sales volume exceeding $400 millions.
4 Our CommitmentWe succeed only when we meet and exceed the expectations of our clients.We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity and fairness.
5 Our MissionTo market and sell quality products and services through higher standards of performance for the benefit of the companies that we represent, their customers, our employees and the community we serve.
6 Our Vision Establish a solid network with clients and suppliers by providing full market coverage for their consumers.Excel in the logistics business services providing ourclients with a state-of-the-art technology, qualityassurance programs and high caliberprofessionalism.
7 Our Values Our actions are a reflection of our values. For this reason we engage ourselves to the highest levels ofEthical behavior.Client FocusBeing committed to our clients, performing whatever it takes to exceed their expectations.IntegrityTo perform our services with absolute rectitude, transparency and honesty.Team WorkActive participation in collaborative efforts to generate measurable and sustainable results to advance our business partners.
8 Our ValuesLeadershipAlignment with our business partners needs, to achieve extraordinary results and support their business growth.InnovationCreative initiatives in our daily performance on behalf of our clients and their customers.RespectA true commitment to respect our Clients, Suppliers, Colleagues and the communities that we serve.
9 Our Values Accountability To assume total responsibility for the results of our professional performance.Commitment and Absolute LoyaltyTo fulfill our business and Christian roles in the communities we serve.
10 Human Resources Job Evaluation Policy Reward and Recognition Policy Areas of opportunitiesReinforcement of strengthsReward and Recognition PolicyNon-union labor environmentEffective communicationOpen door policyContinuous trainingPersonnel TurnoverMinimumIndividual AdvancementQuality of Life
11 Our Organization HUMAN HEALTHCARE RESOURCES PRESIDENT VICE FINANCE DIVISIONCONSUMERLOGISTICSHUMANRESOURCESQUALITYASSURANCEEXECUTIVEDIRECTOR
13 Healthcare Division VP PHARMACEUTICAL DIVISION SALES & MARKETING MANAGERADMINISTRATIVEASSISTANTMANAGE CARE &GOVERNMENT AFFAIRSMEDICALREPRESENTATIVESCUSTOMER SERVICE
14 Our Business Associates Among the current, distinguished companies that our Healthcare Division represent are:Warner ChilcottGenzyme LaboratoriesGlaxo SmithKlineJHP PharmaceuticalsMEDA PharmaceuticalsReckitt BenckiserShire U.S.Abbott Laboratories PR Inc.
15 Our Healthcare Division Services Product and supplier loyalty, focused on our represented products.Sales & marketing strategies, development and executions.In-store and Pharmacy promotions.Daily visits to physicians’ offices and follow up calls.Sales/Inventory report analysis to determine sales performance and trends.Active participation and support of our partners in trade shows, conventions and outreach events.
16 Our Healthcare Division Services Rx and OTC products registration in the Puerto Rico Department ofHealth.Coordination of training seminars for Medical and SalesRepresentatives.Government Sales:BidsContractsMarketing efforts targeted to family, gastroenterologists,hematologists, psychiatrists, neurologists, general and internalmedicine physicians.
17 Our Healthcare Division Services Regular visits to community hospitals, PHS Hospitals and drugwholesalers.Direct sales to pharmacies.Key drug wholesalers, top chains and independent stores networking.Medical conferences with health-related professionals to introducepharmaceutical products and enhance existing ones.Managed Care SupportPresentation of new products to insurance companiesapprovals in formularies (including Health Reform) andproposal negotiationsCompliance with Federal and local laws, regulations and rules.Return goods service to customers.
21 Our Consumer Division Services In-store “planograms” to maximize product exposure.Consistent strategic promotional efforts to support our Brands.Monitor distribution levels to obtain strong market coverage.Periodic business reviews with top chains.Merchandising efforts to support the selling cycles.Market Research to determine product positioning.Active participation in trade shows and conventions.Periodic business reviews with our suppliers to identify opportunities.
22 Our Business Associates Among the current Brands that our Consumer Division distributes are:HBC/ OTCBoostHumphrey’sLanman & KempGarden House LabsCiruelax / PrunelaxKonsyl LabsAMONatural SystemsSTRATEGIC ALLIANCESSchering3MGerberSCHOOL SUPPLYCrayolaBicPentelPilotLibretas ManpaOTHER CONSUMER BRANDSSame/EqualWestsoyUniversal ManufacturingNissin SoupPic Corp.Servaas LabsBar Keeper FriendsKing PineNUKWysincoD and H Products
23 Our Market Scope Independent Supermarkets Supermarket Chains Mass MerchandisersDepartment StoresDrug WholesalersHardware StoresDoctorsUnited States Military BasesHospitalsGovernment InstitutionsCommunity PharmaciesDrugstore ChainsCooperative Buying groupsDrug storesSupermarketsFood Clubs
24 Our Market OUR MARKET Wholesalers 18 Drugstores 700 Mass Walgreens, CVS, AmalDrugstore ChainsCommunity PharmaciesDrugstores 700Independent StoresCoopharma, Aliadas, Good Neighbor, ABC RX, Plaza, CaridadBuying GroupsWalmart, Kmart, Pitusa, Capri, TopekaDiscount StoresMassMerchandiser 188OURMARKETDollar StoresAlways 99, Ahorro XpressPueblo, Grande, Hiper, Amigo Supermax, Ralph’s, Plaza Gigante, Mr. Special, Super AhorroSupermarketChain Supermarkets 183Independently OwnedEcono, SelectosCentro Ahorros, Mi Familia, Mi Casa, UnionIndependent Supermarkets 306SupermarketsConvenience StoresGas StationsMembership ClubsSam’s, CostcoWholesalers 18Food Wholesalers and Cash & CarryPonce C&C, Oscar C&C, Perez Hnos., Hnos Santiago
34 Logistics Division PRESIDENT LOGISTICS General Manager Logistics DIRECTORMANAGERSSUPERVISORSTEAM LEADERSOPERATORSCUSTOMER SERVICE SUPERVISORCUSTOMER SERVICE REPRESENTATIVE
35 Logistics Division Scope As a third party logistics provider (3PL), LGI specializes inintegrated warehousing, IT and transportation servicesthat can be scaled and customized to customer’s needs.We have achieved strategic alliances with key business partners by providing value added services. We have become their primary service provider, going beyond our logistics operations
36 Logistics Division Service Culture LGI’s primary Organizational principle is its Service Culture. It is a natural way of thinking for all our employees, constantly seeking to meet and exceed our customers and business partners expectations.The Service Culture is reinforced in all trainings provided to LGI employees at all levels in the organization.It is also properly evaluated and rewarded in the annual employee performance evaluation process.
37 Logistic Services Warehousing Transportation. Sales and Distribution. Includes facility for controlled substances and temperature controlled area.Transportation.24 hour deliverySales and Distribution.Medical Representatives.IT System (hardware & software).Our system, ASW contains WMS, Finance & Accounting and Sales modulesFlexible reporting capabilitiesCustomer Service Representatives.Special package customization.37
38 Warehouse Management System Designed for Consumer and Pharmaceutical Distribution.Radio frequency system.Manage product by lot number and expiration date.Location Management.Full integrated platform that can communicate with:SAP JD Edward Oracle SystemCycle Count System.Dangerous Goods Handling.Customer Delivery System.Alert System – notifies via or text message to a mobile device that the product has been delivered
39 Quality Assurance Program Management CommitmentQA principles in strategic planningProvide required financial, material and personnel resources to fulfill operational goalsEffective communication across all levels of the organizationFacilities and EquipmentCleaningPest ControlWritten ProceduresWarehousing and Handling of InventoryPersonnel ManagementTrainingDevelopmentReward & RecognitionSafetySecurityRecord keepingMonitoring
40 Quality Assurance Program Performance IndicatorsTracking of ResultsContractors’ ResponsibilitiesContractual agreementsTrainingCompliance with QA and Safety RequirementsSelf Improvement programQuarterly Self AuditsActive participation from all operational areasCorrective plan developed and Implemented
43 Strengths Benefits Obtained by our Customers by Choosing LGI as their 3PLImprovements in their operationsPerformanceOrganizationQuality programProduct integrityIRADamage reductionContinuous ImprovementOptimization of resources utilizationSpecial packaging preparation when low demandFlow of resources from other areas to support peaks on demand.Support to business growth without added costs
44 Strengths Our Management Over 20 years of experience in Logistics BusinessHigh Quality Professionals from Logistics IndustryService and Quality CultureKnowledge of Internal ControlsSarbanes Oxley requirementsOver 20 transitions of companies to third party logistics
45 Executive Team Raúl Rodríguez, CPA President/ CEO As President / CEO, Raúl brings to LGI Inc. an extensive and profound experience in leading top locally owned companies in Puerto Rico.He started his career at Deloitte & Touche and later worked as Vice President of Finance and Administration at César Castillo, Inc.Among the outstanding positions that he has occupied during his career are: Chairman of the CPA Society of Puerto Rico ; Chairman/ Treasurer of the ICPR Junior College Board and Chairman of the Inter-American Accountant Associations Quality Commissions from 2002 to present.Raúl has been the recipient of various professional awards; among them, the Certified Public Accountant of Puerto Rico in As an active community leader, he has volunteered in major civic and sports associations, among other community initiatives.A graduate from the University of Puerto Rico, Raúl holds a Business Administration Degree, with a major in Finance and Accounting. He is a Certified Public Accountant.Raul is also President/ CEO of Droguería Betances.
46 Executive Team Rafael Rodríguez Vice-President Rafael hold a Business Administration Degree, with a major in Marketing from the University of Puerto Rico. He started his business career working in a Family Owned business. He was one of the founding members of the Selecto Chains Supermarkets.In 1981, he moved to the US, worked with town Fortune 500 companies Campbell Soup Company and the Miller Brewing Co., a division of Phillip Morris, working as a Sales Representative, Account Manager, Brand Manager and Sales Supervisor.With Grupo Modelo, the manufacturer of Corona Extra, he worked in the International Division managing the Caribbean and the Central American Market.
47 Executive Team María Victoria León Freire, CPA Director Financial DepartmentMaría Victoria started her career at Ernest & Young. She occupied the positions of the Finance Director for the Puerto Rico Tourism Company, Auxiliary Secretary of Administration & Finance for the Secretary of Transportation & Public Works, President of the Highway Authorities Auctions Committee, Finance Director for the Municipality of San Juan. María Victoria is member of the Finance Analyst Association and CPA Society of Puerto Rico. Graduated from University of Puerto Rico, Magna Cum Laude on 1985, Business Administration Degree with mayor in Accounting. She is Certified Public Accountant.
48 Executive Team Elizabeth Garratón, R.Ph. Vice-President Healthcare DivisionElizabeth is a Registered Pharmacist, graduated from the University of Puerto Rico Medical Science Campus, 21 years ago. As Vice President of the Healthcare Division of LGI, she leads all the Company’s ethical, OTC products marketing, and sales strategies executions.Characterized by a dynamic personality, she was responsible for the outstanding launch of Suboxone® and Subutex® products in the local market, being the first time that a medicine serves as a true alternative for opiate addiction in Puerto Rico.
49 Executive Team Carlos Martinez, MBA Vice-President Consumer Division Carlos holds an MBA in Marketing from the University of New Haven in Connecticut. Later, he lead his own Company dedicated to Product Management for 14 years. Previously, he was Brand Manager for Kellogg's and Marketing Manager for Revlon in Puerto Rico.As Vice President of LGI Consumer Division, he is responsible for the strategic planning, marketing and sales of LGI consumer goods.His ability to understand the consumer mindset and uncover the consumer insights has built LGI business to a new level. Therefore, enhancing LGI customers’ relationships.
50 Executive Team Marisol González Jiménez, Executive Director A proactive and forward thinker, Marisol is a Summa Cum Laude Business Administration graduate of the Interamerican University of Puerto Rico, with 15 years of experience and hands-on knowledge in sales, marketing and operations.An energetic leader, her excellent organizational and motivational skills and business focus earned her the actual role in LGI leadership team.
51 Janette Pérez Brand Manager Executive TeamJanette Pérez Brand ManagerPatience and perseverance are the attributes that mostly characterizes Janette. She has worked her way up at LGI over the past ten years. She started in 1994 as a Medical Representative; by 2002 she became Sales Supervisor, by Director of our Pharmaceutical Division and by 2005, Brand Manager.She is responsible, among many other things, for monitoring product sales and marketing in drugstores and for the success of Ciruelax® market leading brand and recipient of LGI Top Company Awards in 2002 and 2004, respectively. She is also in charge of several OTC product lines.Janette holds a bachelor’s Degree in Science with a major in Medical Representative from the Interamerican University of Puerto Rico.
52 Enid Blasini Rubero General Manager, Logistics Division Executive TeamEnid Blasini Rubero General Manager, Logistics DivisionEnid holds a Bachelor’s Degree in Science in Industrial Engineering from The University of Puerto Rico, Mayagüez Campus. She worked as a Supply Chain Manager for Procter & Gamble for 14 years covering the areas of Purchasing, Inventory Management, Warehouse Management, Inbound/Outbound Transportation, 3PL Management, Quality Assurance and Internal Controls Areas.With her vast experience in all Supply Chain Logistics areas, she is key to the development and implementation of the highest standards on the operational performance as well as on the Quality Assurance and Internal Controls areas of LGI.She is also an expert in SAP on the Purchasing, Warehouse Management and Master data Modules. She has been trained as coach on Developing People, Total Quality Management, Persuasive Selling, 5 Sigma, among many other logistics relevant topics.
53 Francisco J. Rivera PE Director, Logistics Division Executive TeamFrancisco J. Rivera PE Director, Logistics DivisionFrank holds a Bachelor’s Degree in Science in Industrial Engineering from The University of Puerto Rico, Mayagüez Campus. He have worked in Manufacturing and Distribution for Pharmaceutical, Consumer Healthcare, Medical Device, Food, Beverage and Newspaper industries. Experienced in Logistics, Project Management, Computers ERP/MRP Systems Implementations and QA Regulatory Compliance. He worked as Logistics Manager for GlaxoSmithkline in charge of Inventory Management, Distribution, Warehouse Management,Inbound/Outbound Transportation and 3PL Warehouse Management. He is also an expert on the Planning, Procurement, Warehouse Management, Production, Quality and Distribution Business Data Objects of several ERP systems including SAP.Hands on experience in planning, designing, implementing and operating project phases for the remediation of the Warehouse & Distribution and Returns & Salvage Quality systems in a pharmaceutical plant under an FDA Consent Decree environment allowing the site achieve QA Regulatory Compliance.Effective Project Manager with an excellent track record of developing and executing plans, assessing staff requirements, managing cost and meeting deadlines. Trained on Leadership Edge, Accelerated Change Methodology, Management for Continuous Improvements, Train the Trainers, Write Right, Managing Employee Safety and Health among other Logistic related areas.
54 Arturo Thurin Logistics Manager Executive TeamArturo Thurin Logistics ManagerArturo holds a Bachelor’s Degree in Public Communications from The University of Puerto Rico, Río Piedras Campus. He worked for 7 years with Méndez & Co., Inc. as Operations Manager covering all aspects of their business (Provisions, Frozen Products and Liquors).Arturo is a Manager with extensive experience in the Logistics and Operations areas in diverse industries. He has strong skills in project management and strategic planning and wide knowledge of the supply chain management process. He also has ample administrative capacity of the labor relations area, including the supervision of unionized staff.
55 Strengths Company 60 years of Market Experience Long term relationship with principalsProduct Management structureMerchandising supportMarketing SupportDiversified product portfolioStrong sales force structureService and Quality CultureHigh level of professionalism and integrityLong term commitment
56 Let’s fuel your growth and success, With over 60 years of market experience,LGI has the people, the knowledge and the programsto successfully achieve your Company business goalsin today’s Caribbean marketplace.Let’s fuel your growth and success,let’s do it with Luis Garratón, Inc!Rev. 10/18/10