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1 Copyright © 2002 ACNielsen a VNU company 3CX Training 3CX Phone System Version 9 Allen Miller Allen Miller Computer Consulting.

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Presentation on theme: "1 Copyright © 2002 ACNielsen a VNU company 3CX Training 3CX Phone System Version 9 Allen Miller Allen Miller Computer Consulting."— Presentation transcript:

1 1 Copyright © 2002 ACNielsen a VNU company 3CX Training 3CX Phone System Version 9 Allen Miller Allen Miller Computer Consulting

2 2 Copyright © 2005 ACNielsen a VNU company 3CX success of v8 Now more then 5000 commercial installs Estimated 20,000 deployments Now more then ever a proven solution Clear trend to Windows systems Customers want control, usability, scale ability

3 3 Copyright © 2005 ACNielsen a VNU company Video support Video support in 3CXphone Single click setup of video calls Tested with 3CXPhone, Xlite, Yealink, Available for Windows, Android and iPhone

4 4 Copyright © 2005 ACNielsen a VNU company Video support 2 Connect remote offices & extensions Use tunnel Via VoIP provider if supported Ffdshow / h 263 codec Skype

5 5 Copyright © 2005 ACNielsen a VNU company 3CXPhone for Android Fully supports the industry leading SiP standard G711 and GSM codec support Ability to transfer calls Choose between integrated or custom dial pad Record phone calls Force VoIP calls when available – with this feature you can automatically make free VoIP calls take priority over 3G Auto provisioning – SIP PBXs or VoIP providers can automatically provision 3CXPhone for Android via multicast or HTTP

6 6 Copyright © 2005 ACNielsen a VNU company 3CXPhone for iPhone RFC-Compliant SIP Client Hold and Resume functions Transfer functions Multi-Tasking Application Recording and Playback of calls

7 7 Copyright © 2005 ACNielsen a VNU company Smartphone support Sip phone Tunnel support 3CX Phone System integration Management

8 8 Copyright © 2005 ACNielsen a VNU company Multi-site 3CX Assistant Connect to a remote 3CXPBX Monitor presence of extensions & Queues Transfer calls to extensions on remote PBX! Works via tunnel

9 9 Copyright © 2005 ACNielsen a VNU company Multi-site 3CX Assistant Switch between PBXs via the tabs

10 10 Copyright © 2005 ACNielsen a VNU company Shared Parking / SLA SLA like feature – shared parking Easily park a call to shared parking orbit 1 button transfer on: Aastra, Cisco, Yealink, Snom, Polycom Not available on other PBX

11 11 Copyright © 2005 ACNielsen a VNU company How Shared parking / SLA works 1. Please hold – press BLF 1 2. Call on Line 1! 3. Press – press BLF 1 to pick up call Parking Orbit 1

12 12 Copyright © 2005 ACNielsen a VNU company 3CXPhone & Assistant Provisioning Provision 3CXphone & 3CX assistant Automatically provides Auth details Server (local and public IP) Tunnel connections

13 13 Copyright © 2005 ACNielsen a VNU company How it works User pastes provisioning URL from the welcome mail http://192...../3cxProv_104234234350_110.xml

14 14 Copyright © 2005 ACNielsen a VNU company Create conf calls from 3CX Assistant Few mouse clicks Add local & external participants

15 15 Copyright © 2005 ACNielsen a VNU company New 3CX Assistant shortcuts New shortcuts in 3CX Assistant Call a user on his / her mobile Leave a voice mail Intercom call Conference call

16 16 Copyright © 2005 ACNielsen a VNU company Other features Change colors in 3CX Assistant Ability to hide extensions from Assistant Improved, faster Myphone portal Smartphone format in development

17 17 Copyright © 2005 ACNielsen a VNU company Profiles / Status / Rules Ability to define status Away / Out of the Office / On break Easily define what should happen Improved forwarding rules interface

18 18 Copyright © 2005 ACNielsen a VNU company

19 19 Copyright © 2005 ACNielsen a VNU company

20 20 Copyright © 2005 ACNielsen a VNU company

21 21 Copyright © 2005 ACNielsen a VNU company Advanced configuration Add exceptions based caller ID and time

22 22 Copyright © 2005 ACNielsen a VNU company Set status from 3CX Assistant or phone Set your status by phone (vmail menu) MyPhone home page Automatically by system Or drop down in 3CX Assistant

23 23 Copyright © 2005 ACNielsen a VNU company Music on hold Specify up to 5 files Randomize per day Randomize per call (more CPU intensive) http://www.royaltyfreemusic.com/

24 24 Copyright © 2005 ACNielsen a VNU company Management interface Shows last registration & status of Remote extensions VoIP provider lines / Sip trunks Bridges Improved DID configuration In v8 - Server download update capability

25 25 Copyright © 2005 ACNielsen a VNU company Abyss web server instead of Cassini 3CX now bundles Abyss web server High performance, low CPU usage Independent of Windows updates Independent of other websites on IIS IIS still an option!

26 26 Copyright © 2005 ACNielsen a VNU company Other System wide black list G722 support Configure office hours per queue More efficient media server Out of office hours switch Night mode

27 27 Copyright © 2005 ACNielsen a VNU company Configure Fax extensions 890 Microsoft Fax with t38Faxvoip or faxback 888 3CX Fax Server 889 - ATA Fax Machine Gateway or provider

28 28 Copyright © 2005 ACNielsen a VNU company Active Directory Integration Import users from Active Directory Import NEW users from Active Directory Sync changes in names and emails

29 29 Copyright © 2005 ACNielsen a VNU company Call forwarding – Caller ID Ability to configure a 302 redirect for extensions with direct DID Ability to rewrite the caller ID so you can include original caller ID Call screening for rebound feature

30 30 Copyright © 2005 ACNielsen a VNU company Microsoft Dynamics Full integration with MS Dynamics Launch calls Log calls Match calls to contacts Similar to salesforce.com & Outlook In V8 – TAPI support!

31 31 Copyright © 2005 ACNielsen a VNU company Microsoft Outlook Outlook 2010 support Improved integration between 3CX CRM and outlook using remoting technology Ability to open the contact record immediately Ability to allow the CRM popup to steal focus or leave focus on current working document Microsoft Outlook 2003,2007,2010 (32 and 64 bit) Windows OS: XP SP3, Vista, Windows 7 (32/64 bit)

32 32 Copyright © 2005 ACNielsen a VNU company Call Center Edition V9 already includes new Queue service Upgradeable by License key Q4 delivery

33 33 Copyright © 2005 ACNielsen a VNU company Call Center Edition More queue strategies Longest Wait Least Used Ring Back Listen In, Whisper Wrap up time

34 34 Copyright © 2005 ACNielsen a VNU company Call Center Edition Real time stats in 3CX Assistant Abandon rate Callers in Queue AVG wait time AVG Talk time Stats per Agent Wall Board feature SLA

35 35 Copyright © 2005 ACNielsen a VNU company Call Center Edition Extensive reporting Abandon rate over time AVG wait/talk time over time Call chart by time SLA met /not met Agent reports etc.


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