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7 Announcement or Call Park Application 1. Vacant Number Range 2. Call Park Orbit Range Dialing Behaviors Routing & Authorization Normalization.

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Presentation on theme: "7 Announcement or Call Park Application 1. Vacant Number Range 2. Call Park Orbit Range Dialing Behaviors Routing & Authorization Normalization."— Presentation transcript:

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7 7 Announcement or Call Park Application 1. Vacant Number Range 2. Call Park Orbit Range Dialing Behaviors Routing & Authorization Normalization Rule Dial Plan PSTN Usage 3. Voice PolicyRoutes Route External Endpoint Receives Call UC Endpoint Receives Call User Initiates Call User=phone Yes Global? No SIP URI Match Reverse Number Lookup No match Mediation Server and Trunk Configuration Gateway / IP-PBX / SIP Trunk Inbound Routing 404: No matching rule 403: No route found Yes Emer. Call? No PSTN Usage Location Policy Call Park Orbit Range

8 8 Announcement or Call Park Application 1. Vacant Number Range 2. Call Park Orbit Range Dialing Behaviors Routing & Authorization Normalization Rule Dial Plan PSTN Usage 3. Voice PolicyRoutes Route External Endpoint Receives Call UC Endpoint Receives Call User Initiates Call User=phone Yes Global? No SIP URI Match Reverse Number Lookup No match Mediation Server and Trunk Configuration Gateway / IP-PBX / SIP Trunk Inbound Routing 404: No matching rule 403: No route found Yes Emer. Call? No PSTN Usage Location Policy Call Park Orbit Range

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11 11 Announcement or Call Park Application 1. Vacant Number Range 2. Call Park Orbit Range Dialing Behaviors Routing & Authorization Normalization Rule Dial Plan PSTN Usage 3. Voice PolicyRoutes Route External Endpoint Receives Call UC Endpoint Receives Call User Initiates Call User=phone Yes Global? No SIP URI Match Reverse Number Lookup No match Mediation Server and Trunk Configuration Gateway / IP-PBX / SIP Trunk Inbound Routing 404: No matching rule 403: No route found Yes Emer. Call? No PSTN Usage Location Policy Call Park Orbit Range

12 12 Voice PoliciesPSTN UsagesRoutes Called number Cost of call Purpose (usage, callers intent) Calling location Priority User authorization Class of service Voice feature set

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15 Voice PoliciesPSTN UsagesRoutes

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18 1.^\ gw1, gw2 2.^\+1312gw1, gw2 3.^\+1gw1, gw2 4.^\+gw1, gw2 5.^\ gw3 6.^\+1206gw3 7.^\+1gw3 8.^\+gw3 9.^\ gw4 10.^\+1202gw4 11.^\+1gw4 12.^\+gw4 Seattle Voice Policy 1.Internal Usage 2.Local Usage 3.SEA Natl Usage 4.SEA Intl Usage 5.Last Resort Usage

19 1.^\ gw1, gw2 2.^\+1312gw1, gw2 3.^\+1gw1, gw2 4.^\+gw1, gw2 5.^\ gw3 6.^\+1206gw3 7.^\+1gw3 8.^\+gw3 9.^\ gw4 10.^\+1202gw4 11.^\+1gw4 12.^\+gw4 Seattle Voice Policy 1.Internal Usage 2.Local Usage 3.SEA Natl Usage 4.SEA Intl Usage 5.Last Resort Usage

20 4.^\+gw1, gw2 5.^\ gw3 6.^\+1206gw3 7.^\+1gw3 8.^\+gw3 12.^\+gw4 Seattle Voice Policy 1.Internal Usage 2.Local Usage 3.SEA Natl Usage 4.SEA Intl Usage 5.Last Resort Usage 8.^\+gw3

21 1.^\ gw1, gw2 2.^\+1312gw1, gw2 3.^\+1gw1, gw2 4.^\+gw1, gw2 5.^\ gw3 6.^\+1206gw3 7.^\+1gw3 8.^\+gw3 9.^\ gw4 10.^\+1202gw4 11.^\+1gw4 12.^\+gw4 Seattle Voice Policy 1.Internal Usage 2.Local Usage 3.SEA Natl Usage 4.SEA Intl Usage 5.Last Resort Usage

22 2.^\+1312gw1, gw2 4.^\+gw1, gw2 7.^\+1gw3 8.^\+gw3 12.^\+gw4 Seattle Voice Policy 1.Internal Usage 2.Local Usage 3.SEA Natl Usage 4.SEA Intl Usage 5.Last Resort Usage 8.^\+gw3

23 Settings include: Whether media bypass should be enabled on the trunks. The conditions under which real-time transport control protocol (RTCP) packets are sent. Whether or not secure real-time protocol (SRTP) encryption is required on each trunk.

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26 Unassigned Number Prompt playback and transfer capability for unassigned numbers Response Group Call queuing, treatment and routing for departments Group Call Pickup Allowing users in a group to retrieve calls presented to another user. Call Park Asynchronously transferring a call between users, endpoints or both

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31 Response Group Administrator Configuration for all RGS settings and all groups (including creation) Improves RG admin scalability by delegating workflow to managers Response Group Manager Manages specific Workflow settings for designated groups Cannot manage resources not owned by that manager

32 Administrator(s) Manager 2 Manager 1 Work Flow Queue Agent Group Agent Group Work Flow Queue Agent Group Managed Work Flow Queue Agent Group Work Flow Queue Agent Group Unmanaged

33 Ringing RGS Caller Alice Established RGS Ringing Caller Alice Agent Bob Established Caller Alice Agent Bob Established RGS Established Caller Alice Agent Bob Agent

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35 PS > New-CsAnnouncement -Identity ApplicationServer:2013-lync-fe.conto so.com -Name "Number does not exist" -TextToSpeechPrompt "The number you dialed is not in service. You will now be sent to the operator for assistance" -Language "en-US" -TargetUri o.com"

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39 Incoming call Media

40 Transfer to CPS Park call Media OK- orbit #199 Media

41 Transfer to Charlie Dial #199 Media Charlie picked up #199 Media

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44 Polycom CX600 Polycom CX500 snom 300 Polycom VVX Series HP 4110 HP 4120 snom 821 UC Edition Polycom CX3000 Audiocodes 420HD Spectralink KIRK DECT Wireless Aastra 6725 iP Aastra 6721 iP

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46 As the program matures, critical features have been added ~2010- Basic telephony features, username/password sign-in 2007 R2 and 2010 qualification Extension/PIN, certificates, branch resiliency mandatory Call Park, Lync based conferencing, Lync managed upgrade Datacenter resiliency PC tethering, exchange integrated scenarios (visual VM, one click join, etc) Remaining gaps- QoE

47 Form Factors Desk phone Programmable keys Expansion modules Wireless (WiFi and DECT) Features 802.1x authentication Boss-Admin / Shared line appearance Intercom and paging Dual registration Market support Custom solutions (Ex- MoH, provisioning)

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