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Lync 2014 4/1/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or.

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Presentation on theme: "Lync 2014 4/1/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or."— Presentation transcript:

1 Lync 2014 4/1/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2 Deploying and Managing Lync Voice
Lync Conference 2013 4/1/2017 VOICE302 Deploying and Managing Lync Voice Tim Rang & Zahid Saeed Technical Solutions Professionals- Lync Microsoft Corporation © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3 Agenda Choosing your Project Sponsors Lync Voice Call Routing
4/1/2017 Agenda Choosing your Project Sponsors Lync Voice Call Routing Lync Call Handling Services Devices Talk about Project Sponsor, agenda What Tim will cover © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4 Lync 2014 4/1/2017 Sponsors The executive sponsor leads by example and provides a top-down incentive that lends credibility and importance to your rollout effort. You can choose someone high up in the organization to be the sponsor for the entire rollout or ask individual senior managers or directors to sign the announcement s when you roll out by department or group. The executive sponsor also attends the launch-day awareness events during the pilot and enterprise rollout phases of the rollout and participates in other launch activities as applicable. Engaging an executive sponsor to both use and champion the technology © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5 Get support for your project
Executive sponsorship must be appropriate and accountable for the scale of deployment planned. The level and intensity of sponsorship will also change as projects progress from pilot to full deployment. Is the executive sponsorship appropriate and properly accountable for the scale of the next phase of the deployment? Is the anticipated return on investment clear and measurable? Is the sponsoring executive accountable to achieve the ROI and the overall value of the Lync deployment?

6 Lync Voice Routing

7 Voice Routing Dialing Behaviors Routing & Authorization
User Initiates Call Normalization Rule Dial Plan User=phone SIP URI Global? Emer. Call? No No 404: No matching rule Call Park Orbit Range Yes Yes Dialing Behaviors Reverse Number Lookup Routing & Authorization No match Match 1. Vacant Number Range 2. Call Park Orbit Range PSTN Usage 3. Voice Policy Routes Route PSTN Usage Location Policy Mediation Server and Trunk Configuration 403: No route found Announcement or Call Park Application Gateway / IP-PBX / SIP Trunk Inbound Routing External Endpoint Receives Call UC Endpoint Receives Call 7

8 Voice Routing User habits Gateway selection (or not)
User Initiates Call Normalization Rule Dial Plan User=phone SIP URI Global? Emer. Call? No No User habits 404: No matching rule Call Park Orbit Range Yes Yes Dialing Behaviors Reverse Number Lookup Routing & Authorization No match Match Gateway selection (or not) 1. Vacant Number Range 2. Call Park Orbit Range PSTN Usage 3. Voice Policy Routes Route PSTN Usage Location Policy Mediation Server and Trunk Configuration 403: No route found Announcement or Call Park Application Gateway / IP-PBX / SIP Trunk Inbound Routing PSTN accommodations External Endpoint Receives Call UC Endpoint Receives Call 8

9 Overview with respect to numbering
Dial plan converts the presented number to E.164 Lync (reverse number lookup) determines if this number is assigned to any Lync user, contact, or application Lync (outbound routing) selects the appropriate gateway, IP-PBX, or SIP trunk for the called number The number is manipulated to present something other than E.164 (if required) to the downstream component

10 Dial Plans Can be assigned per user, pool, site, or global
4/1/2017 9:34 PM Dial Plans Can be assigned per user, pool, site, or global A set of normalization rules that can be for both external and internal numbers 10 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11 Voice Routing User- focused Infrastructure- focused Dialing Behaviors
User Initiates Call Normalization Rule Dial Plan User=phone SIP URI Global? Emer. Call? No No User- focused 404: No matching rule Call Park Orbit Range Yes Yes Dialing Behaviors Reverse Number Lookup Routing & Authorization No match Match 1. Vacant Number Range 2. Call Park Orbit Range PSTN Usage 3. Voice Policy Routes Route PSTN Usage Location Policy Infrastructure- focused Mediation Server and Trunk Configuration 403: No route found Announcement or Call Park Application Gateway / IP-PBX / SIP Trunk Inbound Routing External Endpoint Receives Call UC Endpoint Receives Call 11

12 Routing and Authorization, the big picture
Voice Policies PSTN Usages Routes User authorization Class of service Voice feature set Purpose (usage, caller’s intent) Calling location Priority Called number Cost of call 12

13 Voice Policies Can be assigned per user, site, or global
Provides admins with flexibility to control user voice entitlements Call Forwarding Delegation Call Transfer Call Park Simultaneous Ringing Team Call PSTN Rerouting BW Policy Override Malicious Call Tracing 13

14 Call Forwarding & Simultaneous ringing
An administrator can associate a set of PSTN usages to specify this call authorization in a voice policy Call authorization types: Voice policy PSTN usages Restrict to Lync users only Custom set of PSTN usages The same call authorization applies to call forwarding and simultaneous ring “Call PSTN Usages” PSTN Usages ‘”Local”, “International” Voice Policy “Redmond” Call Forwarding / Simulring Type “Internal Lync users only” “Custom PSTN Usages” “Custom usage” 14

15 PSTN Usages A Public Switched Telephone Network (PSTN) usage record specifies a class of call (such as internal, local, or long distance) that can be made by various users or groups of users in an organization. By themselves, PSTN usage records do not do anything. For them to work, they must be associated with the following: Voice policies, which are assigned to users. Routes, which are assigned to phone numbers Voice Policies PSTN Usages Routes

16 Routes A voice route associates destination phone numbers with one or more public switched telephone network (PSTN) gateways or SIP trunks and one or more PSTN usage records. A route is selected based on a matching pattern PSTN Usages control if a user is allowed to use the route Routes are associated to one or more trunks

17 Controlling gateway preference
Multiple trunks in same route Gateway will be selected randomly Useful when there is no gateway preference and multiple gateways are available for same path to PSTN Multiple routes in the same usage Gateway selected based on matching pattern. If multiple routes match, do not rely on route ordering for enforcing preference. Used when difference gateways are used for different called numbers but all belong to the same class of service. Routes in different usages Gateway selected based on the order of the usages in the user’s voice policy. Useful for enforcing primary/secondary relationships between gateways.

18 Voice Policy Example 1. ^\+1312555 gw1, gw2 2. ^\+1312 gw1, gw2
Seattle Voice Policy 3. ^\+1 gw1, gw2 1. Internal Usage 4. ^\+ gw1, gw2 2. Local Usage 5. ^\ gw3 3. SEA Natl Usage 6. ^\+1206 gw3 4. SEA Intl Usage 7. ^\+1 gw3 8. ^\+ gw3 5. Last Resort Usage 9. ^\ gw4 10. ^\+1202 gw4 11. ^\+1 gw4 12. ^\+ gw4

19 Calling +12065551212 1. ^\+1312555 gw1, gw2 2. ^\+1312 gw1, gw2
Seattle Voice Policy 3. ^\+1 gw1, gw2 1. Internal Usage 4. ^\+ gw1, gw2 2. Local Usage 5. ^\ gw3 3. SEA Natl Usage 6. ^\+1206 gw3 4. SEA Intl Usage 7. ^\+1 gw3 8. ^\+ gw3 5. Last Resort Usage 9. ^\ gw4 10. ^\+1202 gw4 11. ^\+1 gw4 12. ^\+ gw4

20 Calling +12065551212 5. ^\+1206555 gw3 Seattle Voice Policy
1. Internal Usage 2. Local Usage 7. ^\+1 gw3 3. SEA Natl Usage 4. SEA Intl Usage 8. ^\+ gw3 5. Last Resort Usage 4. ^\+ gw1, gw2 8. ^\+ gw3 12. ^\+ gw4

21 Calling +13126661212 1. ^\+1312555 gw1, gw2 2. ^\+1312 gw1, gw2
Seattle Voice Policy 3. ^\+1 gw1, gw2 1. Internal Usage 4. ^\+ gw1, gw2 2. Local Usage 5. ^\ gw3 3. SEA Natl Usage 6. ^\+1206 gw3 4. SEA Intl Usage 7. ^\+1 gw3 8. ^\+ gw3 5. Last Resort Usage 9. ^\ gw4 10. ^\+1202 gw4 11. ^\+1 gw4 12. ^\+ gw4

22 Calling +13126661212 2. ^\+1312 gw1, gw2 Seattle Voice Policy
1. Internal Usage 7. ^\+1 gw3 2. Local Usage 3. SEA Natl Usage 4. SEA Intl Usage 8. ^\+ gw3 5. Last Resort Usage 4. ^\+ gw1, gw2 8. ^\+ gw3 12. ^\+ gw4

23 Lync 2014 4/1/2017 Trunks Trunk configuration settings define the relationship and capabilities between a Mediation Server and the PSTN gateway, an IP-PBX, or a SBC at the service provider. Settings include: Whether media bypass should be enabled on the trunks. The conditions under which real-time transport control protocol (RTCP) packets are sent. Whether or not secure real-time protocol (SRTP) encryption is required on each trunk. The reason for the change to the drop down is because Refer support is no longer an on or off setting.  We now have three settings: Per Technet (http://technet.microsoft.com/en-us/library/jj aspx), our two options (besides None) are: If set to Enable sending refer to the gateway, indicates that the trunk supports receiving Refer requests from the Mediation Server. If set to Enable refer using third-party call control, indicates that the 3pcc protocol can be used to allow transferred calls to bypass the hosted site. 3pcc is also known as “third party control,” and occurs when a third- party is used to connect a pair of callers (for example, an operator placing a call from person A to person B). Enable RTP Latching should be selected to enable bypass media for clients behind a NAT or firewall and an SBC that supports latching. Enable forward call history should be selected to enable sending of call history information to the gateway peer of the Mediation Server. Enable forward P-Asserted-Identity data should be selected to enable PAI call originator information to be forwarded between the Mediation Server side and gateway side (and vice versa), when present. P-Asserted-Identity and Privacy Headers P-Asserted-Identity and Privacy headers are defined in RFC The P-Asserted-Identity contains the caller id information for the call on the INVITE SIP packet. The Privacy header contains information on which parts of the caller id are private. This is the acceptable way to specify privacy information for calls. SIP header Privacy: user,id is equivalent to *67 on the PSTN in North America. Enable outbound routing failover timer should be selected to enable fast failover. The gateway associated with this trunk can give notification within 10 seconds that it is processing an outbound call. Rerouting to another trunk will occur if this notification is not received by the Mediation Server. On networks where latency may delay the response time or the gateway takes longer than 10 seconds to respond, the fast failover should be disabled. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24 Trunks, cont’d Allow for centrally managing number formatting prior to routing to PBX/PSTN for both calling and called number Alice calls ; based on route translation pattern, called number is formatted to when using gateway in Redmond Alice’s number ; based on route translation pattern, calling number is formatted to 5667 when using gateway in Redmond

25 Lync Call Handling Services

26 Lync Call Handling Services
4/1/2017 Lync Call Handling Services Response Group Call queuing, treatment and routing for departments Unassigned Number Prompt playback and transfer capability for unassigned numbers Call Park Asynchronously transferring a call between users, endpoints or both Group Call Pickup Allowing users in a group to retrieve calls presented to another user. Zahid covered core voice routing. Let’s shift gears and talk about some call services specifically- Response Groups Unassigned Numbers All of these services sit in the application services layer of the Lync Front End © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27 Response Group Service
TechReady 17 4/1/2017 Response Group Service Basic ACD functionality Scenarios including Receptionist, Helpdesk, Departmental call routing Installed with Enterprise Voice, licensed with Lync Plus CAL. Server side media application that runs on all Front Ends along with web-based administration Not intended as a contact center replacement Limited Management Capabilities – no real time views, monitoring/barge-in/whisper, agent reporting Limited Integration – no database dips, programmability, skills matching, weighted routing Provides distribution, queuing, IVR (both DTMF and voice) and huntgroup © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28 Managing RGS- Groups Agents Participation policy- Routing method
Lync 2014 4/1/2017 Managing RGS- Groups Agents List of individuals or DL Participation policy- Informal- Lync user sign in Formal- Specific queue activation Routing method Longest idle, parallel, round robin, serial, attendant Alert time Time to wait before iterating through routing tree What is attendant routing method? Attendant console users © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29 Managing RGS- Queues Groups Queue timeout Queue overflow
Lync 2014 4/1/2017 Managing RGS- Queues Groups One or more Agent groups servicing queue Queue timeout How long can a caller sit in the queue? Where to send those callers after timeout(another queue, URI, disconnect, phone number, VM) Queue overflow Maximum queue size Action- Which call to dispatch and where © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30 Managing RGS- Workflows
Lync 2014 4/1/2017 Managing RGS- Workflows Hunt Group Basic recorded greeting Business hours or holiday based recordings and routing/queuing Interactive Response Group Hunt group basic time of day options 2-tier IVR with custom messages and routes/queues DTMF or voice based response © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31 Response Group Administration by Roles
Response Group Administrator Configuration for all RGS settings and all groups (including creation) Improves RG admin scalability by delegating workflow to managers Response Group Manager Manages specific Workflow settings for designated groups Cannot manage resources not owned by that manager

32 Response Group Flow Administrator(s) Manager 2 Manager 1 Work Flow
Lync 2014 4/1/2017 Response Group Flow Administrator(s) Manager 2 Manager 1 Work Flow Queue Agent Group Managed Unmanaged Queues and groups cannot be shared between managers © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33 Agent Anonymity Caller dials helpdesk
Lync 2014 4/1/2017 Agent Anonymity Ringing RGS Caller Alice Caller dials helpdesk Established RGS Ringing Caller Alice Agent Bob Caller navigates IVR and is put into queue. Agent is alerted. If Bob is Anonymous Established RGS Caller Alice Agent Bob Bob answers. Call continues to pass through RGS. Agent Step 3- 2 separate calls pinned together by RGS relaying media Step 4- Endpoints connected directly through REFER/INVITE w/replaces Benefits to anonymity- individual agents are not revealed Benefit of direct- much greater scalability to RGS If Bob is not anonymous Established Caller Alice Agent Bob Bob and Alice connect directly. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34 Unassigned Number Service
Call treatment for dialing numbers owned by the enterprise but unassigned to users Avoid busy tones if callers misdial Transfer to predetermined destination Phone number SIP URI Voic Announcement Service

35 Unassigned Number Management
Lync 2014 Unassigned Number Management 4/1/2017 Create announcement message and transfer target Text to speech or audio file announcement Target URI if forwarding is desired Then define applicable number range Only define ranges that are owned by Lync! PS > New-CsAnnouncement -Identity ApplicationServer:2013-lync-fe.conto so.com -Name "Number does not exist" -TextToSpeechPrompt "The number you dialed is not in service. You will now be sent to the operator for assistance" -Language "en-US" -TargetUri o.com" © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36 Call Park Call Park and Retrieve Ring back
Lync 2014 4/1/2017 Call Park Call Park and Retrieve Orbit (number) returned when call is parked Parked user is listening to Music on Hold (MoH) Call can be retrieved from PBX phone dialing orbit Parker notification when call is retrieved Ring back Calls not retrieved are transferred to parker Transfer to fallback destination Abandoned calls are forwarded to configurable target (receptionist, response group, etc.) Usages- -reception sending calls to people who roam -put a call down at your desk and retrieve it from a conference room © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37 Call Park- Configuration
Call Park Service installed when configured for Enterprise Voice Enable in user policy (off by default) Configure orbit ranges Number ranges per pool Range is globally unique, not DIDs Digits must be of uniform length

38 Call Park- Additional settings in PowerShell
Lync 2014 4/1/2017 Call Park- Additional settings in PowerShell Music on hold Enabled or Disabled (service wide). Default enabled. To change music- Set-CsCallParkServiceMusicOnHoldFile Ring back attempts 1 – 10, default 2. Ring back timeout 10-600s, default 00:01:30 Fallback destination Routing destination after ring back expires Default NULL © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39 Call Park- Flow 1- Initial call setup Alice Bob Mediation Server
Lync 2014 4/1/2017 Call Park- Flow 1- Initial call setup Media Media Mediation Server Lync Front End (CPS) Incoming call Incoming call Incoming call Alice Bob © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40 Call Park- Flow 1- Initial call setup 2- Bob parks call Alice Bob
Lync 2014 4/1/2017 Call Park- Flow 1- Initial call setup 2- Bob parks call Media Media Mediation Server Lync Front End (CPS) Transfer to CPS Park call OK- orbit #199 Alice Bob © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

41 Call Park- Flow 1- Initial call setup 2- Bob parks call
Lync 2014 4/1/2017 Call Park- Flow 1- Initial call setup 2- Bob parks call 3- Charlie dials #199 Media Dial #199 Charlie Media Mediation Server Lync Front End (CPS) “Charlie picked up #199” Transfer to Charlie Bob Alice © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

42 Group Call Pickup Feature Administration
Lync 2014 4/1/2017 Group Call Pickup Feature Incoming calls to a user are intercepted by group member by dialing a predefined orbit number Private Line, Delegation, Teamcall, Simulring, RGS & Personal Contact calls cannot be picked up Administration Call Park Orbits can be flagged for Group Call Pickup - Users are enabled by being assigned an orbit number GCP group members are managed by administrator (SEFAUtil). NOT end user configurable. Calls to GCP user ring the callee AND fork to CPS. SEFAUtil- secondary extension feature activation © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43 Devices

44 IP Phones TechReady12 4/1/2017 Polycom CX600 HP 4110 HP 4120
Aastra 6721 iP Aastra 6725 iP snom 821 UC Edition Spectralink KIRK DECT Wireless Audiocodes 420HD snom 300 Polycom VVX Series © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

45 IP Phones Two levels of Qualification for IP phones
Optimized- Runs Lync Phone Edition software built and maintained by Microsoft Integrated user experience, centralized management, and security Advanced incoming call controls Rich conferencing with click to join, roster viewing, and leader controls Provision the phone with domain credentials to access calendar, Outlook contacts Let you join meetings even when the PC is off Offer Microsoft media platform with RT audio Compatible- Runs partner software tested and qualified by Microsoft Partner controlled feature sets, form factors, and release schedules Core capabilities level mandatory for any qualification. No required topology updates. No gateway needed. Extended scenarios qualified as determined by partner IP Phones Optimized for Lync or Compatible

46 As the program matures, critical features have been added
~2010- Basic telephony features, username/password sign-in 2007 R2 and 2010 qualification 2011- Extension/PIN, certificates, branch resiliency mandatory Call Park, Lync based conferencing, Lync managed upgrade 2012- Datacenter resiliency PC tethering, exchange integrated scenarios (visual VM, one click join, etc) Remaining gaps- QoE Qualification Scope Timeline s

47 Compatible IP Phones Form Factors Features
Desk phone Programmable keys Expansion modules Wireless (WiFi and DECT) Features 802.1x authentication Boss-Admin / Shared line appearance Intercom and paging Dual registration Market support Custom solutions (Ex- MoH, provisioning) Compatible IP Phones Partner controlled software == differentiated features

48 IP Phones: Infrastructure
Lync 2014 4/1/2017 IP Phones: Infrastructure LLDP-MED available for VLAN and location discovery Passes switch/port ID to Location Information Server for E-911 Power-over-Ethernet (PoE) supported Not required but make sure to order adapters Phone provisioning settings (DHCP, NTP, etc) Common Area Devices Admin pre-provisions phones for Move-Add-Change (MAC) tech install Configure call control behavior, block external usage, least user intervention Hot-desking support for temporary use by enterprise voice user Custom provisioning tasks for Compatible phones New-CsClientPolicyEntry- offers partners the ability to package custom settings in Lync provisioning to avoid custom provisioning tools. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

49 Questions?


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