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Keys Hill Park Personalisation. What is Keys Hill Park? Created in 2008 Transitional service for adults with LD and MH In Wroxham – on edge of community.

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Presentation on theme: "Keys Hill Park Personalisation. What is Keys Hill Park? Created in 2008 Transitional service for adults with LD and MH In Wroxham – on edge of community."— Presentation transcript:

1 Keys Hill Park Personalisation

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3 What is Keys Hill Park? Created in 2008 Transitional service for adults with LD and MH In Wroxham – on edge of community Set in 3 acres 11 properties, 36 beds

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5 How do you create personalisation Cornerstone mentality What does a personalised service look like? Lift the Lid analogy – Houses and rooms, teams, activities, food, finances and budgets, medication

6 Learnings? Is a mindset Make it a cultural imperative Takes a while to embed thinking Is a journey, not an overnight fix – so…

7 Personalisation Challenge thinking around traditional care plans – used to manage clients Create a Personal Plan – created to help clients achieve their own dreams and objectives in life

8 Personal Plan Co-develop the personal plan with the resident, and others Start with GOALS and ASPIRATIONS Respect their goals and aspirations Work out which skills they need to gain and link these to their goals and aspirations Make skills gains SMART

9 Outcomes Creates greater FOCUS – everything ties back to Goals and Aspirations which are unique & personal to the service user – like a fingerprint Creates greater DIRECTION – we know where were heading with the service user Much more POSITIVE approach – always looking forward & emphasis on gains. Creates continual IMPROVEMENT, however small. How do you eat an elephant…?

10 Challenges Change - old habits die hard Its complex, sometimes more costly, and sometimes harder work Had to look at staffing Slow down to speed up


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