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Service Design / Figure 3.5 Aligning new services to business requirements.

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Presentation on theme: "Service Design / Figure 3.5 Aligning new services to business requirements."— Presentation transcript:

1 Service Design / Figure 3.5 Aligning new services to business requirements

2 Investigation Verify that a problem, opportunity or deficiency exists to assess the business worth of an undertaking. StopGo

3 Service Design / Figure 3.5 Aligning new services to business requirements Investigation Service Design must consider all elements of the service when determining requirements. Analysis Requirements Statement Service Requirements Scalability Business processes and business units supported IT service and the agreed business functionality and requirements Service itself and its SLRs or SLAs Technology components used to deploy and deliver the service Internally supported services and components and their associated OLAs Externally supported services and components and their associated Ucs Performance measurements and metrics required Legislated or required security levels. Service Requirements Scalability Business processes and business units supported IT service and the agreed business functionality and requirements Service itself and its SLRs or SLAs Technology components used to deploy and deliver the service Internally supported services and components and their associated OLAs Externally supported services and components and their associated Ucs Performance measurements and metrics required Legislated or required security levels.

4 Service Design / Figure 3.5 Aligning new services to business requirements The critical foundation of any successful project implementation is a thorough requirements analysis. This provides the groundwork for a solution to meet targeted business objectives. CMMI provides guidance: Business Requirements Business Requirements Business Requirements Business Requirements Project Methodology: SDLC, RUP, PRINCE2, Agile 1.Stakeholder needs, expectations, constraints, and interfaces are collected and translated into customer requirements 2.Customer requirements are refined and elaborated to develop product and product-component requirements. 3.The requirements are analyzed and validated, and a definition of required functionality is developed. CMMI: Requirements Development

5 Service Design / Figure 3.5 Aligning new services to business requirements Business Requirements Business Requirements Business Requirements Business Requirements Project Methodology: SDLC, RUP, PRINCE2, Agile CMMI: Requirements Management 1.Develop an understanding with the requirements providers on the meaning of the requirements. 2.Obtain commitment to the requirements from the project participants. 3.Manage changes to the requirements as they evolve during the project. 4.Maintain bidirectional traceability among the requirements and the project plans and work products. 5.Identify inconsistencies between the project plans and work products and the requirements. The critical foundation of any successful project implementation is a thorough requirements analysis. This provides the groundwork for a solution to meet targeted business objectives. CMMI provides guidance:

6 Service Design / Figure 3.5 Aligning new services to business requirements A formal and structured approach is required to produce the new service at the right cost, functionality, quality and within the right time frame. Business Requirements Business Requirements Business Requirements Business Requirements Project Methodology: SDLC, RUP, PRINCE2, Agile CMMI: Technical Solution 1.Product or product-component solutions are selected from alternative solutions. 2.Product or product-component designs are developed. 3.Product components, and associated support documentation, are implemented from their designs.

7 Service Design / Figure 3.5 Aligning new services to business requirements Investigation All design activities are triggered by changes in business needs or service improvements. AnalysisDesign

8 Service Design / Figure 3.5 Aligning new services to business requirements Investigation The Development phase is often split into two sections, that of Prototyping and Production Readiness. Examination and re-examination of the Requirements Definition Statement is needed to ensure that it is being followed to the letter. AnalysisDesignDevelop

9 Service Design / Figure 3.5 Aligning new services to business requirements Investigation Any hardware that has been purchased will be delivered and installed. Software, which was designed in the System Design Phase, and programmed in System development phase of the SDLC, will be installed on any PCs that require it. Any person that will be using the program will also be trained during this phase of the SDLC. AnalysisDesignDevelop Implementation

10 Service Design / Figure 3.5 Aligning new services to business requirements Investigation Deal with any changes that need to be made to the service. Changes are sometimes the result of the service not completely fulfilling its original requirements, but they could also be the result of customer satisfaction. Ensure that service fulfills the Requirements Statement. AnalysisDesignDevelop Implementation Maintenance

11 Service Design / Figure 3.5 Aligning new services to business requirements Business Requirements Business Requirements Business Requirements Business Requirements Project Methodology: SDLC, RUP, PRINCE2, AgileProject {Project Team}

12 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} StrategyDesignTransitionOperationImprovement Pilot or warrant period Live Operations (Steady State) Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution Transition & Operations Involvement in the Design

13 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} StrategyDesignTransitionOperationImprovement Pilot or warrant period Live Operations (Steady State) Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution SAC Transition & Operations Involvement in the Design

14 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} StrategyDesignTransitionOperationImprovement Pilot or warrant period Live Operations (Steady State) Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution SAC Transition & Operations Involvement in the Design

15 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} Pilot or warrant period Live Operations (Steady State) Strategy Design Transition Operation Improvement Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution Transition & Operations Involvement in the Design SLM SAC SLR At each stage of the project the Service Level Requirements are reviewed and revised, if necessary. The expected outcomes from the operation of the new or changed service in measurable terms, generally expressed within new or existing Service Level Agreements (SLAs). At each stage of the project the Service Level Requirements are reviewed and revised, if necessary. The expected outcomes from the operation of the new or changed service in measurable terms, generally expressed within new or existing Service Level Agreements (SLAs).

16 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} Pilot or warrant period Live Operations (Steady State) Strategy Design Transition Operation Improvement Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution Transition & Operations Involvement in the Design SAC Release and Deployment Management builds, tests and delivers the solution or services specified by SDP according to SAC and using a Release Plan to schedule introduction to the live environment. Release and Deployment Management builds, tests and delivers the solution or services specified by SDP according to SAC and using a Release Plan to schedule introduction to the live environment. Build, Test, Release and Deployment Management

17 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} Pilot or warrant period Live Operations (Steady State) Strategy Design Transition Operation Improvement Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution Transition & Operations Involvement in the Design SAC The new or revised service offering implies changes to the live environment which is under Change Control. Representation and approval by Change Management authorities is required throughout the Design and implementation processes. The new or revised service offering implies changes to the live environment which is under Change Control. Representation and approval by Change Management authorities is required throughout the Design and implementation processes. Build, Test, Release and Deployment Management Change Management RFP Released Design Approved Development Approved Build Approved Test Approved Warranty Approved Release Approved Review & Close

18 Service Design / Figure 3.5 Aligning new services to business requirements Project Methodology: SDLC, RUP, PRINCE2, Agile Project {Project Team} Pilot or warrant period Live Operations (Steady State) Strategy Design Transition Operation Improvement Requirements Statement Design Service Solution Develop Service Solution Build Service Solution Test Service Solution Transition & Operations Involvement in the Design SAC Build, Test, Release and Deployment Management Change Management RFP Released Design Approved Development Approved Build Approved Test Approved Warranty Approved Release Approved Review & Close As has been demonstrated, there are many activities that have to be completed within the Service Design stage for a new or changed service. A formal and structured approach is required to produce the new service at the right cost, functionality, quality and within the right time frame.

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