3Central Office - Restructure We have a newly formed department called Management Services, which incorporates: Accounts, I.T. and other supporting services.
4Management ServicesOur Goal: “Trouble free back office services to Customers and Staff”
5Management Services Team Tarlika PatelTitle: Accounts ManagerRemit: Payroll and InvoicingWayne MartinTitle: Accounts SupportRemit: Tenders, Accounts.Steve JohnTitle: IT. Support (Starts December 2006)Remit: Technical Support ServicesMark ThomasTitle: Director of Management ServicesRemit: Manage & Develop Services
6Management Services Key Tasks: IT Support Customer Services Accounting ServicesAcquisition Integration
7Management Services Targets and Objectives: IT Support Provide trouble free office equipment(Broadband, networks, computers, printers/copiers).Technical Support - all software on computers & company networkAvailable to you from 8am to 6pm. Back office support 24/7Provide mobile phone and office telephony Services, equipment & Support.Develop Innovative SolutionsLocal Authority & Branches Technology implementation
8Management Services Team Targets and Objectives:Accounting ServicesEfficient ordering(Stamps, Uniforms, Gloves, Stationary, etc)Accurate payrollTimely InvoicingDebt Collection
9Management Services Team Targets and Objectives:Acquisition Integration(Growing the business)Streamline New Branch ProcessesRostering System Migration(Tariff Rates, data imports, HCR setup options).
10Management Services Team Targets and Objectives:Customer ServicesHelp with Artwork, forms designs & advert draftingMaintain & update websiteincluding Policies & Procedures IntranetManagement InformationReports on Branch PerformanceBudget Spend