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Westminster Homecare have restructured to meet the businesss growth demands Central Office - Restructure.

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Presentation on theme: "Westminster Homecare have restructured to meet the businesss growth demands Central Office - Restructure."— Presentation transcript:

1 Westminster Homecare have restructured to meet the businesss growth demands Central Office - Restructure

2 Central Office - Organisation Chart Jayesh Patel Chairman Sushil Radia Managing Director Mark Thomas Director of Management Services Wayne Martin Accounts Steve John IT Support Tarlika Patel Accounts Manager Alison Jones Director of Operations Karen Favell Deputy Operations Manager Branch Managers Nominal Ledger Audits

3 We have a newly formed department called Management Services, which incorporates: Accounts, I.T. and other supporting services. Central Office - Restructure

4 Our Goal: Trouble free back office services to Customers and Staff Management Services

5 Management Services Team Mark Thomas –Title:Director of Management Services –Remit:Manage & Develop Services Tarlika Patel –Title: Accounts Manager –Remit:Payroll and Invoicing Steve John –Title:IT. Support (Starts December 2006) –Remit:Technical Support Services Wayne Martin –Title:Accounts Support –Remit:Tenders, Accounts.

6 Management Services Key Tasks: –I–IT Support –C–Customer Services –A–Accounting Services –A–Acquisition Integration

7 IT Support Provide trouble free office equipment (Broadband, networks, computers, printers/copiers). Technical Support - all software on computers & company network Available to you from 8am to 6pm. Back office support 24/7 Provide mobile phone and office telephony Services, equipment & Support. Develop Innovative Solutions Local Authority & Branches Technology implementation Management Services Targets and Objectives:

8 Accounting Services Efficient ordering (Stamps, Uniforms, Gloves, Stationary, etc) Accurate payroll Timely Invoicing Debt Collection Management Services Team Targets and Objectives:

9 Acquisition Integration (Growing the business) Streamline New Branch Processes Rostering System Migration (Tariff Rates, data imports, HCR setup options). Management Services Team Targets and Objectives:

10 Management Services Team Customer Services Help with Artwork, forms designs & advert drafting Maintain & update website including Policies & Procedures Intranet Management Information Reports on Branch Performance Budget Spend

11 Performance Measurements: Management Services Team Annual Surveys We ll ask you Business Growth Targets


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