Presentation on theme: "CIVIL RIGHTS TRAINING 2014 for County Departments of SOCIAL SERVICES"— Presentation transcript:
1 CIVIL RIGHTS TRAINING 2014 for County Departments of SOCIAL SERVICES The State of North CarolinaDivision of Social ServicesMecklenburg County Department of Social ServicesOffice of Consumer Advocacy
2 It is essential that every employee understand: IntroductionIt is essential that every employee understand:Civil Rights LawsUnlawful DiscriminationHow to serve everyone in a consistent manner across all federally funded programsThis is REQUIRED, and must be completed annually, so please be sure to sign your name on the designated sign in sheet to document your completion of this training.
3 The Purpose of This Training Is… To review the laws affecting how we provide services to consumers.To understand what it means to treat customers, and each other fairly, and with dignity & respect.To understand our moral, and legal obligation not to discriminate against anyone during the course of our work.
4 Civil Rights Laws - Overview Prohibits Discrimination Based On:Title VI of the Civil Rights Act of 1964Race, Color, National OriginTitle IX of the Education Amendments of 1972SexSection 504 of the Rehabilitation Act of 1973Disability by employers and organizations that receive federal assistance.Age Discrimination Act of 1975AgeFood Stamp Act of 1977Religious Creed, & Political Beliefs
5 Civil Rights Laws – Overview Prohibits Discrimination Based OnAmericans with Disabilities ActDisability in all services, programs, and activities provided by government entities. Agencies must provide:Program Accessibility (phone interviews, mailed applications, online services)Easy Building Access (ramps, etc.)Effective CommunicationExecutive Order 13166National Origin – Limited English Proficiency (LEP)Multiethnic Placement Act of 1994Denial of a child's foster care or adoptive placement on the basis of the child's or the prospective parent's race, color, or national origin.
6 Additional References LawsFocusEqual Opportunity for Religious Organizations – 7 CFR Part 16(faithbasedcommunityinitiative.gov)Religious , and community organizations may compete with other organizations for USDA assistance.Civil Rights Restoration Act of 1987Clarifies the scope of the 1964 Act ensuring non discrimination in all programs federally funded or not.USDA Departmental RegulationProhibits discrimination in programs and activities funded by the USDA.Personal Responsibility & Work Opportunity Reconciliation Act of 1996 & Dept. of Justice Memo dated 12/28/1999Focuses on Block Grant Type Programs
7 Limited English Proficiency (LEP) Executive Order 13166“Improving Access to Services for Persons With Limited English Proficiency”The term LEP refers to individuals that do not speak English as their primary language.May also refer to those who have limited ability to read, speak, write, or understand English.For more information visit
8 Limited English Proficiency (LEP) In order to eliminate barriers for LEP consumers Agencies are required to:Examine services providedIdentify the service needs for those with LEPDevelop and Implement a system to provide the appropriate services.Inform consumers of the right to free interpreter services, and direct them to the “Justice, Equal Opportunity” poster
9 Limited English Proficiency (LEP) This poster should be displayed in the lobbies and waiting areas of each DSS office.
10 Interpretation & Translation Services Interpreter and translation services are ways to eliminate language barriers for our LEP consumers.Interpreter -Interpreters are the verbal (includes ASL) communicators between two different languages.Translator – Translators are the written communicators between two different languagesDSS Form – Documents that the customer has the right to accept, decline, or provide their own interpreter.
11 Interpreter & Translation Services Types of Interpreter & Translator Services AvailableVolunteer Interpreters (18 years of age and up)Contract InterpretersFull Time Staff InterpretersTelephone Interpreters (when staff are unavailable)Contract Translation Services (written materials)Online Translation Services
12 Language Services Agreement The DSS – “Language Services Agreement For Limited English Proficiency” FormFor County, employee interpreters must sign this form for eachFor all other counties, this form should be used only by interpreters who are not county employees
13 Unlawful Discrimination The United States Department of Agriculture defines Unlawful Discrimination as….“The act of distinguishing one person or group of persons from others, either intentionally by neglect, or by the effects of actions, or lack of actions in comparison with others who are not members of the protected group.”
14 Unlawful Discrimination - Protected Groups All persons applying for receiving or participating in any federally assisted program or activity are protected against discrimination on the grounds of:RaceColorNational OriginSexAgeDisabilityReligion – Does not apply to WIC, school lunch & breakfast programsPolitical Beliefs – Does not apply to WIC, school lunch & breakfast programs
15 Unlawful Discrimination – Examples Unlawful PracticesExamplesLack of AccommodationAn individual in a wheelchair wishes to apply for Food Stamps, but there is no elevator, and the office is on the fourth floor.Lack of Information/CommunicationFailure to make facility and program information to accessible for people with disabilities, such as the hearing impaired.Barriers to participationFailure to provide an interpreter and/or translated written materials to LEP applicants.Differences in Services or Program BenefitsDenying white applicants for Food Stamps based on the assumption that only minority families are poor.Rude TreatmentSpeaking in a negative tone and physical gestures can be perceived as beingrude because applicants are a protected group member.
16 Unlawful Discrimination - Hidden Bias Even though we believe that we are seeing and treating people as equals, hidden biases may still influence our perceptions and actions.Prejudice and Stereotyping are forms of bias.For Example: “Men should not be applying for assistance…they should just go and get a job.”All Black people look alike.All old people can’t hear, and are slow.For More information on “Bias” visit
17 Unlawful Discrimination Complaints Filing a complaint with the local, state, or federal agency is a basic right. Consumers are entitled to due process, and an appeal. When a consumer alleges discrimination and wants to file a complaint:Direct them to the County DSS Civil Rights CoordinatorProvide them with the number ( )Transfer the call, orDirect them to the online form at%20Complaint%20Form% pdf
18 Unlawful Discrimination Complaints The Civil Rights Coordinator will:Speak with the consumer within 24 hoursGather as much information about the allegationsReview case information to determine if any error has occurred in the determination of eligibility or benefitsForward the complaint information to:Carlotta Dixon, Title VI Civil Rights CoordinatorNorth Carolina Division of Social Services(919)carlotta.dixon.dhhs.nc.gov
19 Unlawful Discrimination Complaints This poster should be prominently displayed in agency lobbies & waiting areas to:Post the nondiscrimination statement.Ensure that applicants and recipients have access to the complaint process
20 Public NotificationAll FNS assistance programs are required to have a public notification system to inform consumers of:Program AvailabilityComplaint Information – advising consumers of their right to file a complaint, and how to do so.Non-Discrimination Statement – displayed on the “Justice for All” poster.
21 Racial & Ethnic Data Collection State and local agencies are required to obtain race, ethnicity and other demographic information to:Determine the effectiveness of FNS programs related to reaching potentially eligible populationsIdentify areas where additional outreach is neededCompliance review location selection
22 Racial & Ethnic Data Collection RaceAmerican Indian or Alaskan NativeAsianBlack or African AmericanNative Hawaiian or Pacific IslanderWhiteEthnicityHispanic or LatinoNot Hispanic or Latino
23 Compliance – Management Evaluation Process (ME) The Civil Rights Component of the ME process examines:Equal opportunity to participate for eligible persons, & households including racial participation as compared to Census data.Racial & Ethnic Data Collection (on file for 3 years)Display of the “And Justice for All” posterAvailability of program information to all eligible persons with a focus on LEP consumers (available interpreters, staff, & phone services).Facility Access (wheelchair accessibility)Civil Rights TrainingCustomer Service (interviews with customers, caseworkers, receptionists)
24 Agency Non-Compliance After a fact finding investigation, any civil rights mandate that the county did not adhere to will require a Corrective Action Plan to ensure all areas of non- compliance are resolvedUSDA will be advised of the findings and provided with documentation to decide on an appropriate action.If non-compliance continues to be an issue, the USDA will take formal enforcement actionCould result in loss of in FNS services being terminated or on suspension
25 North Carolina DHHS Contact Carlotta Dixon, Title VI Civil Rights CoordinatorNorth Carolina Division of Social Services(919)carlotta.dixon.dhhs.nc.gov
26 Federal Civil Rights Contact USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W.,Washington, D.C or call (866) (voice) orIndividuals who are hearing impaired or have speech disabilities maycontact USDA through the Federal Relay Service at (800) or inSpanish (800)HHS, Director, Office for Civil Rights, Room 506-F, 200Independence Avenue, S.W., Washington, D.C or call(202) (voice) or (202) (TTY).USDA and HHS are equal opportunity providers and employers.”