Presentation on theme: "Region 5 OBSD Model. Region 5 CFSA Responsibility Work with lead agency to enhance capacity to focus on the achievement of outcomes as the central driver."— Presentation transcript:
Region 5 OBSD Model
Region 5 CFSA Responsibility Work with lead agency to enhance capacity to focus on the achievement of outcomes as the central driver for both case work practice and allocation of resources
Responsibility of the Lead Agency Through engagement with family, community and CFSA to; collaborate in assessment activity participate in conference activity and shared decision making on outcomes develop, implement and manage plan to achieve outcomes provide outcome measurement and evaluation
Region 5 Phase In Site
Outcomes OBSD Agency Video Conference October 22, 2009
Outcomes Based Service Delivery Building on the philosophy of the Casework Practice Model of assessment, collaboration and engagement, the Outcomes Based Service Delivery initiative will support the system wide evolution of our services from thorough assessment to how the case plan and services will achieve desired child and family outcomes. The initiative is intended to result in a service delivery system that has the capacity to measure and focus on the achievement of agreed upon outcomes as the central driver for practice, policy and management decisions.
National Outcome Measures Framework
Using the National Child Welfare Outcomes Indicator Matrix (NOMS) as the foundation, the outcomes measurement framework attempts to expand upon the core indicators in the four domains. A collaborative relationship with contracted agencies provides the system a unique opportunity to expand upon indicators that have been historically challenging to measure. The information gathered and reported on will be used to: Inform and guide practice towards improving outcomes for children, youth and families that we serve– using outcomes data for ongoing quality improvement Consistently measure agency and authority performance over time Compare agency and authority achievement of outcomes to highlight best practices and areas for attention and improvement
Safety DOMAINMinistryAgency SAFETYReturn to Service: Definition: This measure is intended to report on the proportion of children who return for further CI services within 12 months of having ended receiving CI services. Recurrence of Abuse Definition: need to establish a measure here – may be able to use critical incident reports to document and report.
Well Being DOMAINMinistryAgency WELL BEINGSchool Performance: Definition: The measure looks at what proportion of children with an open Child Intervention file are at an age appropriate school grade level. Child Development: Definition: The measure looks at the percentage of children whose development improved during the course of interventions from the agency. Adolescent Development [Transition to Adulthood] Definition: The percentage of adolescent who improved and/or have the characteristics to be successful in transitioning to independence and are autonomous.
Permanence DOMAINMinistryAgency PERMANENCEChildren Remaining at Home: Definition: The measure looks at what proportion of children who received ongoing child intervention services, during the reporting period, remained at with family for up to one year of receiving services. Children Returning Home: Definition: The measure looks at what proportion of children who were in-care under a temporary legal authority who returned to their home Children Remaining at Home: Definition: The measure looks at what proportion of children who received ongoing child intervention services, during the reporting period, remained at home. Children Returning Home: Definition: The measure looks at what percentage of children who were in-care under a temporary legal authority who returned to their family.
Permanence DOMAINMinistryAgency PERMANENCEChildren Achieving Permanency: Definition: The measure looks at the number of children with an in-care status who had an adoption or private guardianship order granted. Moves in Care: Definition: The measure looks at the number of placement moves occur for a child in care. The measure excludes initial placements in care, return home, placements shorter than 72 hours, respite and placement in youth justice. Children Achieving Permanency: Definition: The measure looks at the percentage of children with a permanent care status who were placed in an adoptive placement (i.e. Permanency Placement Adoption start) or private guardianship order granted. Moves in Care: Planned and Unplanned Moves in Care: NEED AGENCY INVOLVEMENT TO CAPTURE PLANNED AND UNPLANNED MOVES
Permanence DOMAINMinistryAgency PERMANENCETime in Temporary Care: Definition: The measure looks at the average length of time a child remains in temporary care before returning to parental care. Duration of Service Definition: The length of time a specific child was provided services by the agency. Services are defined as at home and out of home. Out of home services are further defined as kinship, foster care, group care, residential treatment care and independent living. Duration of Service Definition: The length of time a specific child was provided services by the agency. Services are defined as at home and out of home. Out of home services are further defined as kinship, foster care, group care, residential treatment care and independent living.
Family and Community Support DOMAINMinistryAgency FAMILY AND COMMUNITY SUPPORT Community Placements: Definition: The measure looks at the proportion of aboriginal children, who come into care, that are placed in their own ethno-cultural community. Community Placements: Definition: The measure looks at the percentage of children, who come into care, that are placed in their own ethno-cultural community. This measure will report on aboriginal children and non-aboriginal children separately. Parenting: Definition: The percentage of parents whose parenting capacity has improved during the course of their involvement in child Intervention.
Other DOMAINMinistryAgency OTHERPlacement Structure: Definition: The measure looks at the average length of time a child is placed in more structured placements, in this case, residential and group care Client Engagement: Definition: The percentage of children, youth and families who express they feel engaged with the agency.
In closing… The above framework is not intended to be exclusive or the whole of performance measurement/management and does not replace accreditation and practice standards which tend to measure processes that support quality service delivery. Ideally, over time, accreditation and practice standards can evolve into those that are most strongly correlated to improved outcomes. Principles The framework needs to build upon the contract agencys significant existing capacity to measure outcomes data The information needs to be relatively simple to gather and build upon existing reporting processes and data collection systems The Ministry, regions and agencies need to be supported by structured opportunities and processes to review outcomes data This framework was taken from Outcomes Measurement Overview Draft Working Document September 30, 2009 and is currently still a DRAFT document.
Case Work Practice Model CWPM Agency Presentation October 2009
Learning Objectives Enhancing your understanding of: the importance of the CWPM in continuous improvement of outcomes for children and families; the benefits of engagement and collaboration during case planning; the core principles of the CWPM
Purpose The Casework Practice Model defines practice under the Child, Youth and Family Enhancement Act for all Child Intervention Services staff and their supervisors. The model, a result of collaborative activities, supports consistency of casework practice across the province. The model places an increased emphasis on the assessment process; engagement with the family; and collaboration with the family and resources in their community.
Why the CWPM The CWPM was developed to support the intent of the legislation: Shortened timeframes for children in care under a non-permanent order; Focus on earlier permanency for children through concurrent planning processes; Increased expectations by the Ministry and the Court system to engage parents in assessment and case planning; The use of a differential response in screening reports for possible intervention services and subsequent service delivery; The definition and provisions of effective supports for youth transitions Will bring consistency to casework practice across the province and aligns practice with the Enhancement Act Supports what front line workers have indicated they want in terms of best practice application through collaboration, assessment, and engagement activities.
Intended Outcomes Children will experience shorter time in care (better more thorough assessment leads to more informed decision making Shorter timeframes for involvement with the Director Families will access community supports sooner Supports provided will align with families needs Reduce recidivism with our system (i.e. less often coming back to us)
Safety Phase Assessment Safety phase includes investigation and assessment as related to Section 6 of the Child Youth and Family Enhancement Act. Policy has been developed to direct which approach workers will take in this phase of assessment activity. Policy for safety phase is highlighted in 3.4 and 3.5. This phase is about assessing the childs safety There are three domains assessed during this phase (child development; parenting capacity and environmental/family factors Determine also whether the child is in need of intervention
The Assessment Record Child Safeguarding and promoting wellbeing Child s Developmental Needs Parenting Capacity Family and Environmental Factors
Detailed Phase Assessment Detailed phase is 30 days and now includes a mandatory case conference/case transfer activity that must be completed. Assessment continues to build on the three domains Collaborative practice is emphasized through the mandatory case conference and case plans Consultation with the supervisor is critical to strengthen analysis and the recommended direction for intervention
Detailed phase contd Collects additional information from the child, family, collaterals and others as needed Explores the families strengths (protective factors) and risk factors The childs developmental progress Parental capacity Environmental factors affecting the childs need for intervention and the type of service required. The detailed assessment phase builds on information gained at intake and during the safety phase to provide a sound basis for determining a childs intervention needs and case planning
Intervention Phase Continued assessment and analysis are required for ongoing intervention Case plan outcomes are an important source of assessment information Case conferencing is not mandatory in this phase of assessment but it is strongly recommended Assessment information gathered during this phase of the Model is added to assessment information gathered during safety and detailed assessment phases. If the child is in care then use the In-care Assessment Record (make note to review this as this is being recommended for change) Review during intervention is to occur every three months
Closure Phase The Closure Phase provides the opportunity to review the familys progress through the case plan in light of child in need of intervention concerns Here you assess the continued need for intervention services and supports that could be provided within the community Document the final analysis as related to need for intervention and supported reasons for closure Closure can occur at any of the following four phases of the Model Intake Safety Phase Detailed Phase Intervention Phase
CWPM Fundamental The CWPM is based on six core fundamentals as follows: Engagement Collaboration Assessment The other three fundamentals are well known to workers as well and really focus on practice frameworks and are often seen in the way a worker approaches the child, family and their casework supervision. These are: Child Focused Family Centered Critical Thinking
Engagement Engagement sows the seed for future collaborations. It is not a separate or distinct activity but part of a three part process that includes assessment and collaboration.
Collaboration Numerous formal and informal partners working together, explicit about what each is getting from their temporary alliance with others; Flexibility in how resources are shared, when sharing is possible; Honest efforts to represent the less powerful views of those with whom we work ; Understanding that resistance to rules and procedures can be useful; Encouragement of others to seek solutions that promote social justice (e.g., challenging funding formulas, promoting kinship adoptions, developing culturally appropriate case plans).
Assessment Assessment = Information Gathering x Analysis Assessment is a process to obtaining and analyzing information through interviewing, observation and interpreting primary data sources. Analysis is a process to search for understanding, by taking things apart and studying the parts.
Four Principles of Assessment Principle Three: Assess all those involved The scope of our assessment determines who will assume responsibility for change; Assessment is an opportunity to engage others in analysis of problems and discussion of preferred solutions; Families and individuals, schools, our agency and funders should all be assessed in order to explore what resources are realistically available and accessible; What we can achieve depends on the structures around us (e.g., our agencys mandate to respond, flexibility in program design, funding for alternatives).
Child Focused The Child is always the focus of the assessment. Child or youths perspective is always taken into consideration Direct contact with the child is a must! The safety of the child must be ensured.
Mandatory Case Conference Requires a level of engagement with the family Ensures collaboration with agencies and family One plan for all involved to know their role (support or tasks) Child focused
Region 5 East Central Alberta Child and Family Services Outcome Based Contracting Request For Proposal Overview
What is Outcomes Based Contracting? This is performance based contracting and can be generally defined as: A model that focuses on outputs, quality, and outcomes of service provision and may tie at least a portion of a contractor's payment, as well as contract extension or renewal, to their achievement CFSA Organization/Agency will continue to hold a contractual business relationship but the CFSA case worker/Agency staff worker relationship will be collaborative
Predominant Benefit to Agencies Flexible funding mechanisms Potential for longer term funding commitments Ability to internally measure performance Engagement with the broader system as a partner Ability to reinvest committed dollars into programming Increased communication between agency and CFSA Case Workers
Overview of Request For Proposal The RFP has a very formalized format with a prescriptive process. There are many pieces to this process and as you can see below it is very detailed. I want to give you a brief overview of each piece, as once the RFP is posted on the Alberta Purchasing Connection you will be able to download all the related documents needed to complete this process. General This would be a an overview of the process Legislated Requirements Proponents must know and abide by all relevant federal, provincial and municipal laws.
RFP Overview contd Project/Service Information Introduction Background Project/Service Objectives Description of Deliverables Reporting Requirements Project/Service Duration Project/Service Scope Budget
RFP Overview contd Tender Process and Submission Guide RFP Information Session Proposal Format Proposal Submission Requirements Evaluation Criteria Evaluation Evaluation Criteria Evaluation Process Interviews
RFP Overview contd Additional RFP Administration Terms and Conditions Additional Stipulations The Contract Subcontracting Insurance Copyright Contract Information There will also be several appendix that will part of the RFP process and will be available through the Alberta Purchasing Connection (APC) once the RFP has been posted
Accessing RFP Request For Proposal information can be accessed through Alberta Purchasing Connection
Next Steps General Information and Key dates Posting of RFP on the Alberta Purchasing Connection on November 16, 2009 Mandatory public meeting for all interested proponent scheduled for November 23, 2009 RFP closing on December 14, 2009 at 12 noon Public Opening of Proposals –Wainwright CRC Boardroom at 1:30pm on Dec 14, 2009 Successful proponent announced and posted on Alberta Purchasing Connection on December 18, 2009 Start up date January 1, 2010