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Minnesota State University, Mankato Information & Technology Services Technical Services Group Presented to Technology Fee Advisory Committee March 29,

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Presentation on theme: "Minnesota State University, Mankato Information & Technology Services Technical Services Group Presented to Technology Fee Advisory Committee March 29,"— Presentation transcript:

1 Minnesota State University, Mankato Information & Technology Services Technical Services Group Presented to Technology Fee Advisory Committee March 29, 2005

2 Technical Services Group Bryan Schneider - Director of Technical Services

3 Technical Services Group Computer Systems and Network Systems Infrastructure Computer Systems and Network Systems Infrastructure Local Area Network / Internet Service Local Area Network / Internet Service ResNet Network / Internet Proposal ResNet Network / Internet Proposal Remote Access Services Remote Access Services Card Access System Card Access System Phone System Phone System MavNET Wireless Network MavNET Wireless Network MavPRINT Student Tech Fee Supported Printing MavPRINT Student Tech Fee Supported Printing MavMAIL / Calendar System MavMAIL / Calendar System MavDISK Campus File Server MavDISK Campus File Server

4 Technical Services Group Finding Solutions to Make Technology Work

5 MSU Computer and Network Infrastructure Automation of account creation Automation of account creation Network Services: Network Services: DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet, Internet 2 Web Services Web Services File Servers File Servers Print Servers Print Servers Database Servers Database Servers Software Updates and Patches Software Updates and Patches Equipment / Service monitoring Equipment / Service monitoring

6 MSU Local Area Network Internet Service ~50 Mbps to campus ~50 Mbps to campus 28 Mbps to dorms 28 Mbps to dorms What do students use the Internet for? Education medium Online Learning Necessity for most students Preferred way to do research News and information Communication to friends / family Hobbies and special interests ShoppingEntertainment…

7 MSU Local Area Network (FUTURE) Self-Defending Network Self-Defending Network Improved Internet Traffic and Bandwidth Management Improved Internet Traffic and Bandwidth Management Improved Network Security Improved Network Security Improved Network Monitoring Improved Network Monitoring Improved Network Redundancy Improved Network Redundancy Increase Internet bandwidth as needed Increase Internet bandwidth as needed VoIP (Voice Over IP) Phone Service and Applications VoIP (Voice Over IP) Phone Service and Applications Video Applications Video Applications

8 ResNet Network / Internet Upgrade Improved Internet and Network Services Equipment Upgrades Equipment Upgrades Wireless Hotspots Wireless Hotspots VoIP Phones VoIP Phones

9 MSU Wireless Network MavNET History Spring 1998 Tested wireless devices in library Spring 1998 Tested wireless devices in library Summer 1999 Installed point-to-point wireless connection to ASA Summer 1999 Installed point-to-point wireless connection to ASA Winter 2000 Began to re-explore wireless as an alternative for COB laptop initiative Winter 2000 Began to re-explore wireless as an alternative for COB laptop initiative Summer 2002 Replaced all existing access points Summer 2002 Replaced all existing access points Spring 2003 All general-purpose classrooms have wireless capability Spring 2003 All general-purpose classrooms have wireless capability Summer 2004 Increase security, authentication and encryption Summer 2004 Increase security, authentication and encryption

10 2002 MavNET Wireless Network Upgrade

11 2004 MavNET Wireless Network Upgrade Improving Wireless Access Secure Encryption (mavnet64, mavnet128) Secure Encryption (mavnet64, mavnet128) Faster Speed g ~54 Mbps Faster Speed g ~54 Mbps Authentication Authentication Expansion of wireless - Trafton Expansion of wireless - Trafton

12 MSU Wireless Network - MavNET Wireless Security LEAP encryption and authentication available now LEAP encryption and authentication available now mavnet64 SSID mavnet64 SSID mavnet128 SSID mavnet128 SSID VPN (Virtual Private Network) available now VPN (Virtual Private Network) available now SSL VPN (Testing) SSL VPN (Testing)

13 MSU Remote Access Services VPN Virtual Private Network VPN Virtual Private Network SSL VPN (testing) SSL VPN (testing) Dial-In Servers Dial-In Servers 144 lines available (fall and spring) 144 lines available (fall and spring) 96 lines available (summer) 96 lines available (summer) Dropping 48 lines due to decreasing usage (Savings of $20, per year) Dropping 48 lines due to decreasing usage (Savings of $20, per year)

14 MSU Remote Access Services

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18 MSU Card Access System Combines door security, alarms, auditing, and video surveillance systems through MavCard. Combines door security, alarms, auditing, and video surveillance systems through MavCard. More flexibility for securing rooms and buildings. More flexibility for securing rooms and buildings. Offers greater security for students and secure resources on campus. Offers greater security for students and secure resources on campus.

19 MSU Card Access System Fall 2004 – Fall 2004 – New MavCard Design New MavCard Design Crawford and McElroy After-Hours Card Access Crawford and McElroy After-Hours Card Access Spring 2005 – Spring 2005 – Adding card access to computer labs Adding card access to computer labs Adding security cameras Adding security cameras

20 MSU Phone Service Campus and Dorm local / long-distance Service Campus and Dorm local / long-distance Service Currently receiving all phone service from HickoryTech. Currently receiving all phone service from HickoryTech. March 2005 – RFP for PBX/VoIP phone system March 2005 – RFP for PBX/VoIP phone system Lower phone costs Lower phone costs Add features Add features Expanded toll-free calling Expanded toll-free calling Emergency phones in classrooms and labs Emergency phones in classrooms and labs IP Telephony capabilities and applications IP Telephony capabilities and applications Potential for adding IP phones in dorm rooms Potential for adding IP phones in dorm rooms

21 Student Tech Fee Supported Printing Spring Looked at Solution to Printing Problems Authentication – for security and privacy. Authentication – for security and privacy. Print Release Stations – select what gets printed and when. Print Release Stations – select what gets printed and when. Distribution - more printers throughout library / campus. Distribution - more printers throughout library / campus. Control Costs and Waste - budget printing. Transfer accountability to students. Control Costs and Waste - budget printing. Transfer accountability to students. High Demand Users - Students pay for excess prints. No limit for large print jobs. High Demand Users - Students pay for excess prints. No limit for large print jobs. Ease of Use - easy use for laptop owners to use / dorm room printing Ease of Use - easy use for laptop owners to use / dorm room printing Flexibility – submit jobs in class, print on available printer anywhere on campus. Flexibility – submit jobs in class, print on available printer anywhere on campus. Enhancements – add color printers in the future for student use. Enhancements – add color printers in the future for student use. Exceptions (COB Students) - allow unlimited printing to groups of students. - limit certain printers to specific groups of students. Exceptions (COB Students) - allow unlimited printing to groups of students. - limit certain printers to specific groups of students. Management – Allow value add in The Hub, Print Shoppe and online. Management – Allow value add in The Hub, Print Shoppe and online. Accounting and reports – rotate printers, track usage, audit trail for refunds. Accounting and reports – rotate printers, track usage, audit trail for refunds. Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers Remove Restrictions - Students able to print large documents if they choose Remove Restrictions - Students able to print large documents if they choose Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints. Distribute & add printers. Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints. Distribute & add printers. Lower Printing Costs to students - Lower Printing Costs to students -

22 Student Tech Fee Supported Printing (MavPRINT) MavPRINT (Pharos Uniprint) Solution Authentication – for security and privacy. Authentication – for security and privacy. Print Release Stations – select what gets printed and when. Print Release Stations – select what gets printed and when. Distribution - more printers throughout library / campus. Distribution - more printers throughout library / campus. Control Costs and Waste - budget printing. Transfer accountability to students. Control Costs and Waste - budget printing. Transfer accountability to students. High Demand Users - Students pay for excess prints. No limit for large print jobs. High Demand Users - Students pay for excess prints. No limit for large print jobs. Ease of Use - easy use for laptop owners to use / dorm room printing Ease of Use - easy use for laptop owners to use / dorm room printing Flexibility – submit jobs in class, print on available printer anywhere on campus. Flexibility – submit jobs in class, print on available printer anywhere on campus. Enhancements – add color printers in the future for student use. Enhancements – add color printers in the future for student use. Exceptions (COB Students) - allow unlimited printing to groups of students. - limit certain printers to specific groups of students. Exceptions (COB Students) - allow unlimited printing to groups of students. - limit certain printers to specific groups of students. Management – Allow value add in The Hub, Print Shoppe and online. Management – Allow value add in The Hub, Print Shoppe and online. Accounting and reports – rotate printers, track usage, audit trail for refunds. Accounting and reports – rotate printers, track usage, audit trail for refunds. Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers Remove Restrictions - Students able to print large documents if they choose Remove Restrictions - Students able to print large documents if they choose Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints. Distribute & add printers. Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints. Distribute & add printers. Lower Printing Costs to students - Lower Printing Costs to students -

23 Student Tech Fee Supported Printing (MavPRINT) Implemented August 2004 Addressed problems of waste, security, accountability, waiting, and allowed expansion of service. Addressed problems of waste, security, accountability, waiting, and allowed expansion of service. Students purchase prints > 300 pages / semester. Students purchase prints > 300 pages / semester. Laptop / Res Hall printing Laptop / Res Hall printing Faster printing – short waits Faster printing – short waits Reduced abandoned prints Reduced abandoned prints

24 Student Tech Fee Supported Printing (MavPRINT) How has MavPRINT been accepted by students? Fall Semester 2004: 73% of students printed (9,876 of 13,526 students) 73% of students printed (9,876 of 13,526 students) 1,312,812 pages printed 1,312,812 pages printed Average 133 pages / student Average 133 pages / student $60, charged * $60, charged * $5,220 purchased $5,220 purchased $18,041 savings YTD * COB Printers Cost = $0 $18,041 savings YTD * COB Printers Cost = $0

25 Student Tech Fee Supported Printing (MavPRINT) Monthly Statistics Published at

26 Student Tech Fee Supported Printing (MavPRINT) Monthly Statistics Published at

27 Student Tech Fee Supported Printing Costs of Printing in FY03 Costs of Printing in FY03 Library$37,965 Library$37,965 COB$ 5,201 COB$ 5,201 ACC$23,755 + ACC$23,755 + TOTAL$66,921 Costs of Printing in FY04 Costs of Printing in FY04 Library$64,165 (70% Incr) Library$64,165 (70% Incr) COB$ 6,000 (15% Incr) COB$ 6,000 (15% Incr) CC / Gage Labs / CSU$ 5,900 CC / Gage Labs / CSU$ 5,900 ACC$21,058 + (13% Incr) ACC$21,058 + (13% Incr) TOTAL $97,123 (45% Incr) TOTAL $97,123 (45% Incr) Costs of Printing in FY05 (projected) (w/o MavPRINT) (w MavPRINT) Costs of Printing in FY05 (projected) (w/o MavPRINT) (w MavPRINT) Library$96,000$36,600 Library$96,000$36,600 COB$ 7,000$ 7,000 COB$ 7,000$ 7,000 CC / Gage Labs / CSU$ 4,500$ 2,850 CC / Gage Labs / CSU$ 4,500$ 2,850 ACC$24,000+ $20,500 ACC$24,000+ $20,500 TOTAL $131,500$66,950 (49% Decrease)

28 Student Tech Fee Supported Printing (MavPRINT) Minor Concerns: Logins on computers Logins on computers Service Outage (minimal) Service Outage (minimal) Release Station Balance/Total confusion Release Station Balance/Total confusion Cashing Out at semester end Cashing Out at semester end Quota Level – who set the 300 page limit? Quota Level – who set the 300 page limit? Quota for Grad Students Quota for Grad Students Gage Printer - reliability Gage Printer - reliability

29 Student Tech Fee Supported Printing (MavPRINT) Service Improvements: 8 New MavPRINT Locations (coming soon) MF,ML,TE,TE,TS,SU,WA,WC 8 New MavPRINT Locations (coming soon) MF,ML,TE,TE,TS,SU,WA,WC Color Prints 75 cents Color Prints 75 cents Credit Card Purchases Credit Card Purchases Faculty Printing Faculty Printing Pop-Up Printing Pop-Up Printing Instructions for alternatives to printing! Instructions for alternatives to printing!

30 MavMAIL / Calendar System Service Enhancements Features Added Spring 2005: Class-based distribution lists Class-based distribution lists 25 -> 50MB Mailboxes 25 -> 50MB Mailboxes Use with cell phones & micro-browsers Use with cell phones & micro-browsers Outlook-SSL Outlook-SSL Integrated with MSU Portal

31 MavMAIL / Calendar System Service Enhancements Coming Summer 2005 Class Schedules - Calendar Class Schedules - Calendar Voice System Integration Voice System Integration Improved SPAM Filtering Improved SPAM Filtering

32 MavDISK Campus File Server Consolidation of Many Deceased File Servers Consolidation of Many Deceased File Servers File Storage for Your Student Career File Storage for Your Student Career File Sharing Capabilities File Sharing Capabilities Integrated Personal Web Server (MavWEB) Integrated Personal Web Server (MavWEB) Capabilities to Access Files Worldwide Capabilities to Access Files Worldwide High-Level of Security High-Level of Security

33 MavDISK Campus File Server Enhancements over the past year: Snapshots Snapshots Student quotas increased 50 -> 300MB Student quotas increased 50 -> 300MB Mac OS x.3 support Mac OS x.3 support Mac SMB support Mac SMB support Course folders Course folders WebDAV fixed WebDAV fixed VPN drive mapping VPN drive mapping Temp folders taken away Temp folders taken away Additional instructions for Linux Additional instructions for Linux Flash tutorials Flash tutorials

34 MavDISK Campus File Server New Features Spring 2005: Increase Quotas 150 -> 300MB Increase Quotas 150 -> 300MB Web-based student Dropboxes Web-based student Dropboxes Web-based dropbox viewer Web-based dropbox viewer VPN Web-Based File Access VPN Web-Based File Access Drive Mapping Script Drive Mapping Script Course Websites Course Websites Integrate faculty/staff/student website list Integrate faculty/staff/student website list Instructions for backups of laptops (offline files and folders) Instructions for backups of laptops (offline files and folders)

35 MavDISK Campus File Server MavWEB: While teaching students to design and publish web pages to Krypton, students left class in tears!

36 MavDISK Campus File Server MavWEB: While teaching students to design and publish web pages to Krypton, students left class in tears! Now, with MavDISK, they leave class with websites! - Clark Johnson

37 Document Imaging Solution Electronic Filing and Storage of Student Records Financial Aid Financial Aid Grad Studies Grad Studies Registrars Office Registrars Office

38 Document Imaging Solution Collaboration with Other Institutions Normandale Community College Normandale Community College Metro State University Metro State University South Central Technical College South Central Technical College MnSCU Office of the Chancellor MnSCU Office of the Chancellor Other Interested Institutions: North Hennepin Tech North Hennepin Tech St. Paul Tech St. Paul Tech Inver Hills Inver Hills Hibbing Hibbing Anoka Ramsey Anoka Ramsey Minneapolis Tech Minneapolis Tech MN West MN West Pine Tech Pine Tech Fond du Lac Tribal College Fond du Lac Tribal College Southeast Tech Southeast Tech MN State Community Fergus Falls MN State Community Fergus Falls Northland – Thief River Falls Northland – Thief River Falls Winona State Univ Winona State Univ

39 Online MavCard Transaction System Investigating Single-Card Payment Solution Integrates: Flex Cash account Flex Cash account Vending Purchases Vending Purchases Copy Cards Copy Cards MavPRINT Purchases MavPRINT Purchases (other) Parking Meters? (other) Parking Meters?

40 Technical Services Group Questions?


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