Presentation on theme: "Library Network Support Services (LNSS)"— Presentation transcript:
1Library Network Support Services (LNSS) Jerald CavanaghInstitute Librarian Limerick Institute of Technology
2What’s the project about? What will be the overall outcome? LNSS What’s it about?Limerick Institute of Technology (LIT) is the lead institution for the Shannon Consortium, Library Network Support Services (LNSS)What’s the project about?LNSS coordinates the sharing of resources and expertise between the participating libraries in Limerick Institute of Technology, Institute of Technology, Tralee, University of Limerick and Mary Immaculate College, Limerick.What will be the overall outcome?LNSS will result in innovative support services responding to the changing expectation of library users.It will also provide joint professional development opportunities for library staff working in the evolving information environment, through the establishment of a Regional Network for Staff Development.
3LNSS What's the timescale? LNSS Initiatives will be rolled out across the partner institutions (LIT, ITTralee, UL, MIC) over the next two and half years (August 2008-January 2011). The LNSS Project has 2 main strands:Information Literacy (IL)- Under the direction of the LNSS Steering Group Select, develop, implement and evaluate a suite of IL initiatives to International IL standards for the partners libraries as a framework of support for learners over 2008 for rollout in 2009/2010. This IL initiative will consist of a web-based, self paced information literacy modules.Regional Network for Staff development: Under the direction of the LNSS Steering Group and in collaboration with the Library Staff development Unit of the University of Limerick- Development of a Regional Network for Staff Development for sharing of professional development opportunities across the Consortium supporting skills development and innovative practice enabling library staff to manage the evolving information environment and to match the changing needs of users.
4LNSS - LNSS Steering Group, staff , partner libraries and funding LNSS initiatives are directed by the LNSS Steering Group comprising ofDirectors ofLibrary Services and other senior library personnel from the four partnerinstitutions- LIT, ITTralee, UL and MICThe members of the LNSS Steering Group are:Jerald Cavanagh(LIT- LNSS Project Leader)Gobnait O’ Riordan (UL)Pat Doherty (ITTralee)Gerardine Moloney (MIC)Brid.Foster (LIT)Catherine Murray (ITTralee)
5There are 3 dedicated SIF Funded staff working on the LNSS Project: LNSS StaffThere are 3 dedicated SIF Funded staff working on the LNSS Project:LNSS Librarian Project Coordinator (Grade VI)-Oversees and manages the LNSS Project- responsibility for coordination and development of Information Literacy initiatives and with the Library Staff Development at the University of Limerick coordination of a Regional Network for Staff development.Reports to LNSS Steering Group and LNSS project Leader (Jerald Cavanagh)LNSS Administration and Accounts Assistant (Grade IV)-Based in LIT and reporting to the LNSS Librarian Project Coordinator- provides support for the activities of the Library Network Support Services project.LNSS Administration Assistant (Grade IV)-Based in UL and reporting to the UL Library Staff Development Unit at the University of Limerick. Provides Administrative support for the activities associated with the work of the Library Staff development Unit in support of the LNSS Project.
6LNSS Funding Total funding = almost 1 million euros (€990,000) This funding is broken down as follows:SIF requirement = €495,000Matched funding= €495,000 =€990,000Matched funding – consists of staff time of non SIF funded staff in partner libraries such as time spent attending training courses and any other work which is not directly funded by SIFInformation Literacy: €658,490Regional Network for Staff development €331,510 = €990,000
8What is Information Literacy? LNSSWhat is Information Literacy?Information literacy is knowing when and why you need information, where to find it, and how to evaluate, use and communicate it in an ethical manner.Chartered Institute of Library and Information Professionals (CILIP)
9What is Information Literacy? LNSSWhat is Information Literacy?
12LNSSWhy is IL important?Information Literacy education- the catalyst required to transform the information society of today into the learning society of tomorrow (Bruce, 2002)). It is a transferrable skill promoting and supporting independence and lifelong learning and the ethical use of information.
13LNSS IL SUITES AND STANDARDS Information Literacy Suites are designed according to best practice with regard to Information Literacy StandardsSome examples:ACRL Association of College and Research Libraries- AmericanANZIIL Australian and New Zealand Institute for Information LiteracySCONUL Society of College, National and University Libraries, SCONUL
14IL and Learning Outcomes LNSSIL and Learning Outcomes“Why would learning outcomes support the work of library and information services staff? A learning outcome is itself the answer to the question 'when the students leave (this event,session or course), what do I want them to know, or understand, or be able to do?' The educational importance of this question and answer process is that it focuses on what the students themselves do, not on what the tutor does. The question that is more commonly implicit in session or course design, 'what do I need to tell or show the students?', illustrates the tendency to focus on what the tutor does, not on what the students do. When teaching design starts from a foundation of learning outcomes, it is easier to focus on how students will apply what they learn, to take into account that learning is about skills as well as knowledge, and to incorporate active learning into courses and sessions”SCONUL Learning outcomes and information literacy
15What are the objectives? LNSSWhat are the objectives?Select, develop, implement and evaluate a suite of IL initiatives to international IL standards for the partner libraries. This will involve developing a framework of support for learners over 2008 for rollout in 2009/2010 which will enable them to have:Improved skills in finding, using and evaluating informationGreater awareness of sources of informationA greater understanding of academic information resources as an important component in the learning cycle.Improved understanding of the risks and pitfalls of abusing information sourcesAbility to retrieve information using a variety of mediaSkills to critically evaluate informationAbility to access quality informationEnhanced transferable skills on completion of their studies.Ensure the IL initiatives align with and contribute to each partner library’s existing IL programmerEnsure each partner library’s requirements are represented in the design and delivery of the new IL suite.Ensure library staff are aware of the IL suite and have the skills to deliver them;
16A suite of Information Literacy initiatives – LNSSLNSS and ILA suite of Information Literacy initiatives –IL selection Using criteria determined by the partner institutions an online modular information literacy suite will be selected from suitable providers.Lifelong learning These modules will help to develop information literate students and provide them with generic lifelong skills necessary to locate, evaluate and use information effectivelyFlexibility Offering greater flexibility and convenience to each individual learner the IL suite will complement existing face to face Information Literacy instruction
17What are the key outputs and agreed with the HEA for the LNSS? outcomes for ILagreed with the HEA for the LNSS?
18KEY OUTPUTS AND OUTCOMES AS AGREED WITH THE HEA 2008-2011 LNSSIL-KEY OUTPUTS AND OUTCOMES AS AGREED WITH THE HEAA.OUTCOMESThematic AreaProject nameShannon Consortium Library Network Support ServicesProject ObjectiveInformation Literacy (IL)Project CoordinatorJerald Cavanagh, Librarian, Limerick Institute of TechnologyInterim targetsActivity2008/0920102011OutputsOutcomesAppointment of staff (All partners)Two members of staff (1 Project Coordinator Grade VI, 1 Administration /Training Assistant Grade VI, (Grade VI to be divided between LIT an UL)Staff appointedStaff in placeProject co-ordination (to be carried out by appointed Grade VI and Grade IV personnel)Project scoping exerciseComplete suite of modules for participating sites.Continue IL rolloutStatement of needs established. Pilot modules completedProject requirements identified.Inter Institutional Project Development WorkshopAwareness and training of staff.Assessment and evaluation of IL effectivenessProject programs agreed. Staff trained and ready to deliver modules.Clear plan for modular training and rollout.Agreed development and rollout of Marketing PlanRole out of IL modules across the sector.Assessment of the effectiveness of the institutional cooperation.IL ready for delivery.IL ready for use.Agree Pilot SiteIL delivered across Institutions.Customize and develop IL modules for pilot siteWritten report on the effectiveness of IL across sector and institutional cooperationFinal Report completed.
19IL- KEY OUTPUTS AND OUTCOMES AS AGREED WITH THE HEA- 2008/2009 LNSSIL- KEY OUTPUTS AND OUTCOMES AS AGREED WITH THE HEA- 2008/2009Appointment of LNSS staffProject coordination is been carried out, by the LNSS. This includes;Project Scoping exerciseInter Institutional project development workshopAgreed development and Rollout of the Marketing PlanAgree a Pilot SiteCustomize and develop IL modules for the Pilot site
20LNSS 2008- deliverables so far IL-DELIVERABLES SO FAR AND PLANNED DELIVERABLES FOR THE COMING ACADEMIC YEAR2008- deliverables so farLNSS Staff appointed (August 2008)Project scoping meetings were held with senior library staff- from partner libraries- broad IL needs were identified. (August/Sept 2008)LNSS Stakeholder Workshop held- IL needs were clarified. IL suite were reviewed and recommendations for IL suite selection made. (October 2008)Collaborative Marketing Strategy identified- and the development of LNSS Website is ongoing- (rollout November 2008)Pilot site agreed (October 2008)2009- planned deliverablesRollout of IL suite in Pilot siteAwareness and training of staff in Pilot siteRollout of Collaborative Marketing Plan (LIT led). Continued enhancement of LNSS Website. Promotion of IL suite in Pilot siteCustomize and develop modules for all other sites
21How has IL so far led to enhanced collaboration and capacity building? LNSSHow has IL so far led to enhancedcollaboration and capacity building?
22LNSS IL How has the LNSS so far led to enhanced collaboration and capacity building Collaboration and networks- Main stakeholders identified and networks establishedProject Scoping meetings held with Library Directors and other Senior Library staff- Broad IL needs identified for partner librariesInter Institutional Project Development Workshops- LNSS Stakeholder Workshop was conducted. (October 6th 2008)Sharing of expertise and assessment of IL modules currently available for purchase has occurred and methods of customization is being discussed- resulting in greater awareness of range of IL suites in operation WorldwideCollaborative Marketing Strategy.Is being developed.
23SIF Library Network Support Services (LNSS) Information Literacy Enhanced collaboration and capacity building. How will we continue to do this?
24LNSS IL Enhanced collaboration and capacity building LNSS IL Enhanced collaboration and capacity building. How will we continue to do this?LNSS Website- to include: a programme of events, contact list of clients, and main contacts in each institute, guidelines for clients, i.e. information on venues, travel details, list of accommodation (2008), Web 2.0 tools utilised.More LNSS Stakeholder Workshops to determine e.g. how Selected IL suite will be tailored to meet the needs of each InstitutionInter Institutional IL Training Days- to prepare staff for rollout of new IL suite across partner institutionsRollout of IL modules across all partner libraries (2010)- Collaborative Marketing Strategy to raise awareness of selected IL suite across partner institutions
25Will services in the region improve as a result of this IL initiative? LNSSWill services in the region improve as a result of this IL initiative?
26LNSS IL Will Library services in the region improve as a result of this IL project? Answer: YES!WHY?24/7 access: designed with regard to best practice in Information Literacy Standards modular, place and time independent, self paced and available to all learners 24/7 enabling them to progress from Information novice to information literate user.Flexibility-Offers greater flexibility and convenience to learnersExisting IL initiatives-Will compliment existing face to face or other Library instructionActive Learning/Self assessment ; opportunity for self assessment and hence active learning in the form of online quizzes, simulations, role play, and various other interactive tools.The Knowledge Economy: Staff will be in a better position to deliver services to students resulting in better student performance and up skilling for this Knowledge Economy
27LNSS IL Possible pressure points/obstacles? IL suites available: Most considered dated and overly text based. Need for more interactive IL suite employing good use of multimedia and opportunities for Active Learning- may need to be outsourced and designed from scratch or modification of existing modelInstitutional requirements: Decisions will need to be made with regard to how the IL suite will be applied in each institution- will the suite be the same for each institution? Will it need to be tailored for each institution- different instances of the same suite?
28Regional Network for Staff Development LNSSRegional Network for Staff Development
29LNSSWhy staff development? Paraprofessional and professional staff need up skilling regarding new technologies and sources of information available to them.Advantages: Will give our professional staff an advantage over others outside of this region. The better trained the Library Staff are the better they can guide the students and staff to the resources they require.What needs to be done?The challenge is to develop an enabling network and programme to facilitate the up skilling and development of library staff to manage the evolving information environment.The programme will share professional development opportunities across the consortium, supporting skills development and innovative practice
30What are the key outputs and LNSSWhat are the key outputs andoutcomes for the Regional Network for Staff Development agreed with the HEA?
31Key outputs and outcomes agreed with the HEA LNSSRegional Network for Staff DevelopmentKey outputs and outcomes agreed with the HEAA.OUTCOMESThematic AreaProject name:Shannon Consortium Library Network Support ServicesProject ObjectiveRegional network for staff developmentProject CoordinatorJerald Cavanagh, Librarian, Limerick Institute of TechnologyInterim targetsActivity2008/0920102011OutputsOutcomesIdentify capacity Building prioritiesComplete an audit of required skills. Review national and international providers. Complete network plan. Complete first 2 networking sessions.Skills audit Completed network planAudit and planRoll out of development programme for e-library and learner focused initiativesComplete development sessions 3-7Complete training sessions 8-12Completed all development sessionsDissemination of good practice and increased skills levelsAnnual symposia1st Symposia2nd SymposiaCompleted symposiaIncreased understanding and skillsExperience exchange visits1st Series of exchange visits2nd Series of exchange visits3rd Series of exchange visitsCompleted exchange visitsSharing and adoption of good practiceReflective practice pilotResearch and plan pilot reflective practice programmeRoll out pilot reflective practice programmePilot programme completedGreater understanding of methodology to improve performanceReview and assessment of capacity building initiativesConduct assessment and review of ProgrammeProgramme reportFull report
32Complete an audit of required skills. LNSSRegional Network for Staff Development- KEY OUTPUTS AND OUTCOMES AS AGREED WITH THE HEA- 2008/2009Complete an audit of required skills.Review national and international training providersComplete a training network planComplete first 2 staff development sessions1st series of exchange visits
332008- deliverables so far LNSS Regional Network for Staff Development-DELIVERABLES SO FAR AND PLANNED DELIVERABLES FOR THE COMING ACADEMIC YEAR2008- deliverables so farTraining needs methodology ascertained (LNSS Stakeholder Workshop). Audit of required skills commenced (October 2008)National and International Providers reviewed (September/October 2008)Network Plan formulated (September/October 2008)3 Development sessions to be completed (October November/December 2008)Exchange of experience- 1st Inter Institutional Exchange of experience (Seminar Day)Institutional needs for Reflective practice has being be identified. (LNSS Stakeholder Workshop)
342009- planned deliverables LNSSRegional Network for Staff Development-DELIVERABLES SO FAR AND PLANNED DELIVERABLES FOR THE COMING ACADEMIC YEAR2009- planned deliverablesLibrary Staff development sessions continue1st Symposia2nd Inter Institutional Exchange of Experience Seminar DayRole out pilot reflective practice program- methods of measuring impact of training employed ( as ascertained at LNSS Stakeholder Workshop October 2008)Conduct assessment and review of Programme including review of training rolled out to date.
35How has the Regional Network for Staff LNSSHow has the Regional Network for Staffdevelopment so far led to enhancedcollaboration and capacity building?
36LNSS Regional Network for Staff Development Enhanced collaboration and capacity building Audit of required skills (training needs assessment): Collaboration between institutions in formulating and implementation. Skills gaps identified on a cross Institutional basisInter Institutional Staff development sessions ( First 3 before end of 2008)Inter Institutional Register of National and International Training providers- formed through consultation and collaboration with the stakeholders-LNSS Stakeholder Workshop October 6th sharing of expertise and collaborative assessment of training needs. Needs identified, training schedule and network plan formulated for all institutionsExchange of experience- initially through meetings with all stakeholders and LNSS Stakeholder Workshop. LNSS exchange of Experience Seminar days will begin before end of 2008.Reflective practice- ways of measuring impact of training on individuals and services have been identified (LNSS Stakeholder Workshop)
37How will we continue to do this? LNSSEnhanced collaboration and capacity building.How will we continue to do this?
38LNSS Regional Network for Staff Development- Enhanced collaboration and capacity building- how will we continue to do this?LNSS Inter Institutional Staff development sessions continue throughout continued implementation of training needs arising from LNSS Stakeholder Workshop October 6th 2008Symposia – 2009Second LNSS Exchange of experience Seminar Day 2009Continued rollout of Reflective practice pilot program- methods of measuring impact of training utilized. (2009)LNSS Website- continued upgrading to include any opportunities for social networking (2009)
39LNSSWill services in the region improve as a result of this Staff Development initiative?
40Library Network Support Services (LNSS) Regional network for Staff Development Will Library services in the region improve as a result of this Library Staff development project?Answer: YES!WHY?Up skilling training priorities will have been identified resulting in rollout of vital staff development courses thereby leading to up skilling of staff in the regionKnowledge Economy Staff will be in a better position to deliver services to students resulting in better student performance and up skilling for our Knowledge Economy.Greater cooperation and sharing of expertise between the stakeholders will lead to more seamless delivery of information services across the partner institutions
41Library Network Support Services (LNSS) Regional Network for Library Staff Development- Possible pressure points/obstacles?New technologies particularly Web 2.0 technology is constantly changing- regardless of how well staff are up skilled in these areas can they ever fully up to date?Measuring the impact: How will we measure the effectiveness of training. How will we know the impact training has made on the individual, services and students?Answer: Reflective practice techniques, employee evaluation of training, online surveys.
42Library Network Support Services (LNSS) Jerald CavanaghBSc Econ, MSc, MA Institute Librarian Limerick Institute of Technology
43Library Network Support Services (LNSS) Bibliography Academic and National Library Training Co-operative (2006) Report of the Sub-Group on Continuing Professional Development, December 2006 available atAmerican Library Association (1989), Presidential Committee on Information Literacy – Final Report, American Library Association, Chicago, IL, available at: (accessed 26 July 2004), .Bundy, A. (2003), "One essential direction: information literacy, information technology fluency", paper presented at eLit 2003: 2nd International Conference on Information and IT Literacy, Glasgow Caledonian University, June, available at: (accessed 11 March 2004), .Bruce, C.S. (2002), "Information literacy as a catalyst for educational change: a background paper", white paper prepared for Unesco, the US National Commission on Libraries and Information Science, and the National Forum on Information Literacy, for use at the Information Literacy Meeting of Experts, Prague, available at: (accessed 11 March 2004), .Council of Australian University Librarians (2001), Information Literacy Standards, Council of Australian University Librarians, Canberra, available at: (accessed 26 July 2004),
44Library Network Support Services (LNSS) Bibliography Consortium of National and University Libraries (2001) CONUL Colloquium, November 2001 accessed atHegarty, Nora; Lynch, Ted; Quinlan, Neil, (2003) A portrait of Olas as a young information literacy tutorial: lLibrary Review, Vol. 53, No. 9., 442.Society of College, National and University Libraries (1999), Information Skills in Higher Education: A SCONUL Position Paper, SCONUL, London, available at: (accessed 11 March 2004