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© 2005 AT&T, All Rights Reserved. The worlds networking company SM AT&T Enhanced VPN Presenter: Sam Levine x111
© 2005 AT&T, All Rights Reserved. 2 Agenda IP Networking Presents Choices AT&Ts Network-based IP VPN Connectivity The AT&T Network AT&T Global Network (AGN) AT&T Enhanced VPN Services Service Features Benefits Country Availability Service Level Agreements (SLAs) - Our Targets Resiliency Options VoIP Option Class of Service AT&T integrated Global Enterprise Management System (iGEMS) Managed Services Support Centers Web-based Reporting Integrated VPNs - Value Added Services Wrap UP / Q&A
© 2005 AT&T, All Rights Reserved. 3 Web / App Server IP Networking Presents Choices Network-based IP VPN Premises-based IP VPN Integrated VPN VPN is delivered over the Internet, Public IP or Private IP backbone networks, and requires premises devices and utilizes tunneling protocols such as IPSec, Secure Socket Layer (SSL), L2TP and PPTP. VPN is delivered over MPLS-enabled backbone and is built in the network cloud. Enterprise networking often demands a combination of VPNs with flexible access, levels of management, continuity choices and enhanced features. These technologies are complementary, not competing. AT&T Global MPLS Network Internet Network Based Firewall MPLS VPN Data Center Storage Branch Office Remote Offices and Workers Suppliers/Distributors Remote Workers Headquarters
© 2005 AT&T, All Rights Reserved. 4 AT&Ts Network-based IP VPN Connectivity Local Loop DSU VPN IP Transport Management Managed Network Application Services extend AT&T logical network management to the customer LAN and applications AT&T Network PE VPN with Managed Router and Managed Encryption extends AT&T logical network management to the customer premises LAN VPN GW NB FW NB FW Internet LAN DSULAN Remote Access Remote Access Remote Access Remote Access Provides a management continuum of customer managed, hybrid and AT&T managed options Router DSU Router
© 2005 AT&T, All Rights Reserved. 5 AT&Ts Network-based IP VPN Services AT&T IP Enabled Frame Relay / ATM PLUS Service Provisioned via AT&T Global Network AT&T managed DSU Plan, Design, Deploy and Monitor Environment SLAs to the DSU 24 X 7 Customer Care with Proactive Monitoring DSU Web-based Reporting Monitoring & Management Choices - Increasing the Value AT&T IP Enabled Frame Relay / ATM Service Provisioned via AT&T Global Network AT&T Managed Transport only Plan, Design and Deploy environment Network Level SLAs 24 X 7 Customer Care Web-based Reporting AT&T Enhanced VPN Services Provisioned via AT&T Global Network AT&T fully managed CPE (DSU / CSU and the router) Plan, Design, Deploy and Managed End-to-End Environment Enhanced SLAs to the router 24 X 7 Customer Care with Proactive Management Enhanced Web-based Reporting Performa nce Data Monitoring & Management powered by iGEMS Alarms A le rt s Availability Data Network Services Transport Proactive Monitoring WAN/LAN Mgmt Proactive Management AT&T MPL Private Network Transport Service Provisioned via AT&T IP Backbone Customer Managed or AT&T Managed CPE Plan, Design and Deploy Environment with proactive management capabilities Network Level SLAs 24 X 7 Customer Care Web-based Reporting
© 2005 AT&T, All Rights Reserved. 6 AT&T Global Enhanced Network Plus 600+ US POPs $300M Investment Fully Integrated Supports All Services Common Management Platform Global Processes In-country Personnel
© 2005 AT&T, All Rights Reserved. 7 Leveraging AT&Ts Global Network Strength Global MPLS-enabled IP Network at the Core and at the Edge Industry-leading performance: end-to-end reliability, jitter and latency Protected by AT&Ts robust Network Disaster Recovery Program More than 147 countries covered through 7,000+ Remote Access Points
© 2005 AT&T, All Rights Reserved. 8 AT&T Enhanced VPN Services Ease of Operations Comprehensive network design Project management deployment Edge-to-edge service Intimate Lifecycle Care On-line portal for Visibility Flexible Functions Any to any connectivity Transport independent Classes of Service / Prioritization Performance Resiliency options Availability commitments Latency commitments Responsiveness commitments Enterprise Solution Single Virtual Global Network Consistent feature functionality Converged network Maint. Modem MPLS AT&T Global Network Access PE CE PE Customer Site B Customer Site A AT&T End-to-End Management Access Line Maint. Modem CE Customer Site C Access Line Maint. Modem CE Customer Site D Access Line PE
© 2005 AT&T, All Rights Reserved. 9 Enhanced VPN Supports Your Network Headquarters Overseas Offices Design Deploy Manage Design Centers of Excellence / Solutions Center Experienced Engineers and Designers Define Architecture and Topology Network and Access Security Hardware/Software Engineer for Performance and Business Continuity Service Management (Proactive, Reactive & Predictive) Single Global Platform ( iGEMS) Performance Management (Network / Application) Service Level, Availability and Performance reporting Global Managed Service Support Centers In-country, in-language help desks Creation, Execution & Management of Project Plans Global Procurement & Provisioning Including access connections Global Configure/Test/Installation Establish & Integrate operational Infrastructure (performance reporting, web reporting access, etc.) Trained Professionals using Proven Processes (3,500 global individuals) Remote Workers Suppliers Global Remote Access Networking End-to-End Business Application View MPLS Core (Traffic Prioritization) AT&T Global Network Branch Office Increasing levels of management support to meet your needs
© 2005 AT&T, All Rights Reserved. 10 Service Features AT&T Global Network Globally consistent seamless network Available in 60+ countries Access independent Uniform, Global, MPLS-enabled Any-to-Any connectivity Using MPLS in core and at the edge Predicatable Performance (QoS) Multiple Classes of Service supported to accomodate all types of applications Security MPLS inherent security on par with Frame Relay Additional optional AT&T Security Services High Performance Network Industry-leading Service Level Objectives (SLOs) / Service Level Agreements (SLA) Back-up and Resiliency Options End-to-End Management Comprehensive network solution design leveraging AT&T engineering and operational expertise Project and deployment management utilizing global tool set to develop, document and drive implementations globally Proactive network management with leading edge iGEMS tool Web-based Reporting Layer 3 reports (IP level) Simplicity of One Stop Shop One contract, one price schedule, one servicing model deployment / operation / customer care, one bill Multimedia-enabled Supports Voice-over-IP and other applications Global Help Desk Support - 24X7 Regional Helpdesks supporting multiple languages
© 2005 AT&T, All Rights Reserved. 11 Benefits of AT&T Enhanced VPN Global Coverage - Provides ease of global implementation among all locations with consistent feature functionality so that each location, no matter where in the world can perform the same tasks. Management Continuum - Network facilities, network management and monitoring on a 24x7 basis ensuring network reliability and availability and reduces cost of ownership in network technology, thus improving return on investment within the network. Cost Efficiencies - AT&T managed services provide cost savings in the recruiting, training and maintenance of head count. Costs are reduced with a fully meshed network, with no need for large bandwidth and CPE at a Hub site, plus flexibility of bandwidth / CPE can be up- or down-graded for minimal charge. IT budgets are slashed, but return on your communications are up. One-Stop-Shopping - For global ordering and implementation, with in-country support providing ease of implementation saving time and assuring network productivity and your productivity since you do not need to keep track of many vendors - only AT&T. Flexible, Robust Network Architecture - MPLS-based network architecture provides any-to-any connectivity allowing for a unified connection for intranet, extranet and Internet access for constant communications among all locations without the burden of configuring numerous PVCs allowing for operational and cost efficiencies. Simplified Pricing and Packaging - Providing consistent monthly recurring charges for ease of budgeting, accounting, and reconciliation, enabling operational and cost-efficiencies. Service Level Agreements - Available for standard solutions provide assurance that the network will perform as required. Reduced down time keeps productivity up.
© 2005 AT&T, All Rights Reserved. 12 Benefits of AT&T Enhanced VPN Operational Efficiencies - Divisions working together, information received faster and direct keep organizations working smarter not harder. Project Implementation Managers (PIMs) oversee the implementation of your network and provide you updates, your network is installed faster - your communicating sooner and productivity is increased. Moves, adds, changes and deletes within your network happen faster, keeping your network streamlined. Reconciliation of invoices completed faster because there is only one vendor, one invoice to reconcile. Operational efficiencies that keep your bottom line healthy. Application awareness - Allows you to define the priority of different applications and assign the appropriate Class of Service to each application at every location enabling a single network to accurately and consistently prioritize traffic, ensuring the delivery of higher priority traffic ahead of lower priority traffic. Superior scalability - Significant reduction in effort and time to install to add new locations, including the CPE, in a comparable meshed frame relay network allowing the network to change as your company does. Flexible access options - Simplification and flexibility of access options provides you with the ability to connect your remote workers and branch offices to headquarters. Increased security - MPLS provides for greater security through the creation and assignment of unique VRF tables to your individual VPN ensuring secured networking - no one but those your want to get your information. Simplified transition - A simple and efficient way to transition from more traditional data networking to IP-enabled networking or from unmanaged to managed service providing operational and cost efficiencies.
© 2005 AT&T, All Rights Reserved. 13 Country Availability - VoIP Option Latvia, Liechtenstein, Lithuania, South Africa, Turkey and Ukraine available via custom bid Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Ecuador Estonia Finland France Germany Greece Hong Kong Hungary India Indonesia Ireland Israel Italy Portugal Romania Russia Singapore Slovak Republic Slovenia Spain Sweden Switzerland Taiwan Thailand United Kingdom USA Venezuela Japan Korea (South) Luxembourg Malaysia Mexico Netherlands Neth. Antilles New Zealand Norway Peru Philippines Poland
© 2005 AT&T, All Rights Reserved. 14 Standard Plan SLAs – The Targets Time to install Set by PIM + customer, dependent on country, type router, line speed etc. Time to implement SW Change (Move, Add, Change, Delete) Set by PIM + customer, dependent on complexity of change Time to implement HW Change (Move, Add, Change, Delete) Set by PIM + customer, dependent on complexity of change Site availability Up to 99.99%, dependent on backup options, country Site to site latency Dependent on country endpoints, tail circuit size and CoS Site to site packet delivery Dependent on country end points and CoS Time to restore Generally 4 hours, dependent on country and backup
© 2005 AT&T, All Rights Reserved. 15 Resiliency Options Resiliency Option 1: Single Router, Single Access Line and ISDN Resiliency Option 2: Single Router, Dual Access Line Resiliency Option 3: Dual Routers, Single Access Line (Optional ISDN) Resiliency Option 4: Dual Routers, Dual Access Lines
© 2005 AT&T, All Rights Reserved. 16 VoIP Option: Value Added Support for Your Applications VoIP on EVPN Branch PSTN Key Voice Gateway Router E&M T1/E1 with CAS Voice V+D AT&T Management Center VoIP Technical Assistance Centralized dial plan Internal QoS auto ticketing by the center Web call detail reports Calls rated for VoIP quality by NPR customer report Home Office V+D Voice Gateway Router PBXPBX
© 2005 AT&T, All Rights Reserved. 17 IP Applications VoIP ERP Multimedia VPN WWW Low Latency Low Bandwidth Latency Tolerant Bursty Bandwidth Non-Uniform Network Traffic demands Traffic Management
© 2005 AT&T, All Rights Reserved. 18 How AT&T Achieves Class of Service Classification Classification of packets into different lists is done in the customer router based on customer requirements Marking Controls the amount of traffic accepted for each class Policing Discards the excess traffic Traffic Shaping Queues the access traffic Fair Queuing Provides minimum bandwidth guarantee to each class. One queue used for each class Congestion mechanism In case of congestion, traffic of the lowest priority class is discarded first By applying several techniques in the customer site router because this is where most of the problems take place combined with QoS information from the network core.
© 2005 AT&T, All Rights Reserved. 19 Network-based IP VPN Class of Service Structure Port PVC PVC bursting to port speed Frame Relay Model – Port, PVC Port CoS 4 CoS 3 CoS 2 CoS 1 CoS bandwidth allocation applied at port level Network-based IP VPN Model – Port, CoS template option
© 2005 AT&T, All Rights Reserved. 20 Differentiated Classes of Service Traffic Class Traffic TypeSuggested Examples CoS 1Designed to carry real time applications Voice over IP, high speed video CoS 2Designed to carry critical business applications Transactional applications, videoconferencing CoS 3Designed to carry standard business applications Database applications, commercial business applications CoS 4Designed to carry general business applications File transfer, batch, , Web browsing and database replication Burst to Port available on Class of Service CDRs (Commited Data Rate)
© 2005 AT&T, All Rights Reserved. 21 Seamless Network Management AT&Ts agile Global Enterprise Management System (iGEMS) Converged managed services platform Supports the full range of AT&T Services Reactive, proactive and predictive network and systems management Allows AT&T to deliver application-specific SLAs with end-to-end visibility (only provider in industry to do so) Executes more than 100 different third-party management applications Correlates and pinpoints alarms for faster diagnosis and resolution.
© 2005 AT&T, All Rights Reserved. 22 Service Centers at a Glance Global Deployment Highly skilled networking professionals 7 X 24 X 365 Support Access to best in class technology partners & suppliers Access to the next generation networking professionals through local labor force and universities Integrated Technology Platform Common Processes Amsterdam, NL Birmingham, UK Phoenix, AZ Toronto, Canada Alpharetta, GA Redditch/Vilvoorde/Ehningen Mitaka/Sydney Sao Paolo Durham/Tampa/Schaumburg
© 2005 AT&T, All Rights Reserved. 23 Global Managed Services Support Centers (MSSC) Qualified, Trained Professionals 90% of Tier 2 Techs have one certifications, 24% have 2 or more of the certifications, 11% of the org has 3 or more certifications Cisco certified: CCNA, CCNP & CCIE 7.5 average years of experience for Tier 2 support Dedicated trained Network Performance Group High level dedicated Tier 3 Techs with areas of expertise –Strong in-depth SNA expertise A number of Level 2 teams exist to support the MSSC within AT&T within their areas of expertise: –NetTech – Provides logical router, config support and troubleshooting –NetPerf – Provides router PD on throughput issues –IP Network Ops – Supports the infrastructure for the Network security and access –Change Team – Responsible for implementing scheduled changes to customer routers –DIALSW – Remote Access end-to-end support –LIGSUP2 – Remote Access gateway technical support Real-Time Call and Problem Management Systems 24-hours-per-day, 7-days-per-week with live call specialists / Technical Support answers the call On-line Website for Incident Submissions / Updates –Electronically bonded to customer, requiring userid and password –View progress reports on-line
© 2005 AT&T, All Rights Reserved. 24 Global Helpdesk Support Managed Data services presently provides Regional helpdesks supporting multiple languages Network Management 24-hours-per-day, 7-days-per-week Integrated Processes, procedures and tools Standardized Ticketing Defined escalation process SPOC, Single point of issue ownership / resolution
© 2005 AT&T, All Rights Reserved. 25 AT&T BusinessDirect ® - Personalized Home Page A single view on all AT&T services Uses iGems technology to underpin multiple different services Current Tools & Messages Site Management New Services & Announcements Alerts! Secure customized view into your managed infrastructure Service Line specific - Network Topology Maps; Performance Reporting; Ticketing and Ordering
© 2005 AT&T, All Rights Reserved. 26 Monthly Overview Reports Backbone Measurements –Availability/Latency/Reliability measured around the clock Site Availability –Average site availability for all attached DTEs for the month Site to Site Latency by CoS –Average packet delivery measured between qualifying site pairs by CoS Accessed from iGEMS Global Measurements System Traffic Usage by CoS –Regular Polling, reporting measurements and exceptions for each CoS per site connection Traffic Behavior by CoS –Report lists measured CoS distribution compared with contracted rates CE Statistics –Access Link –Access Method (ATM, Frame Relay) –CE Router Performance –LAN Port Exception Reports –Measurements compared with thresholds Forecast Reports –30/60/90 day projections based on historic data Standard Web-based Reports
© 2005 AT&T, All Rights Reserved. 27 Gold Plan Web-based Reports All Standard Level Reports Network operation –Site Availability –Site to Site Response Time by CoS –Site to Site Packet Delivery by CoS Installation and change –On Time Installation of New Site –On Time Physical Change (hardware) –On Time Logical Change (software) Service restoration (available only in the U.S.)
© 2005 AT&T, All Rights Reserved. 28 Integrated Enterprise VPN - Value Added Services Data Center Customer Branch AT&T Global Network AT&T Internet Data Center Internet Storage Web / App Server Ultra-Available Ring Supplier VPN Remote Access Network Based Firewall Managed Router Web Site Managed Firewall VoIP MPLS VPN Intrusion Detection VPN Remote Access Application Performance Mgmt Voice over IP / LAN Telephony Content Hosting Storage Management Security Management Managed Firewall Managed Authentication Intrusion Detection Anti-Virus Scanning Transport / Access Private Line Frame Relay / ATM Remote Access
© 2005 AT&T, All Rights Reserved. 29 Customer Scenario Enhanced VPN Business Challenge Solution Client Benefits To rapidly replace the existing FR network by the end of March 2002 Common network for all divisions with quality of service and to support future services, technologies and requirements Compliant with existing US network 140 sites connected to the AT&T MPLS backbone based on EVPN service. Four global applications centers connected to MPLS network. All divisions connected to MPLS backbone. Open and flexible architecture that meets current needs of migration and future evolution. Meets Sara Lee's functional, operational, global and budgetary requirements. Company Information Sara Lee Corporation is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. With headquarters in Chicago, Sara Lee Corporation has operations in 58 countries and markets branded products in more than 180 nations. The corporation employs 141,500 worldwide. In EMEA, Sara Lee operates 4 separate divisions. (http://www.saralee.com) Hundreds of locations connected via fully managed EVPN service Americas Operations in 58 countries Markets branded products in more than 180 nations 141,500 employees worldwide EMEA & Asia/Pacific External Reference YES
© 2005 AT&T, All Rights Reserved. 30 Customer Scenario Enhanced VPN Company Information External Reference YES Business Challenge Solution Client Benefits Global expansion created the need for seamless flow of data and other critical information across all locations Simplifying the frame relay infrastructure of LafargeNet was a strong requisite Internet Protocol Virtual Private Network (IVPN) connections for remote sites and AT&T Managed Data Network Services (MDNS) and MPLS based services (EVPN) for critical appli. & main locations 50 sites being connected to the Lafarge hub in 26 countries on all 5 continents Worldwide network connectivity Security policy protecting the LafargeNet against any unwelcome intrusion High-performance multi-protocol solution (EVPN) that supports all kinds of business applications and any to any connectivity Connectivity solution in countries without a local AT&T presence with IVPN Hybrid VPN to meet different specific needs Flexible billing Lafarge is the world's leading producer of building materials. The Group holds top-ranking positions in each of its four divisions: Cement, Aggregates and Concrete, Roofing, Gypsum. In 2001, Group sales amounted to 13.7 billion. With a workforce of 83,000 people, Lafarge is now present in 75 countries. Lafarge offers all construction industry sectors - from architect to tradesman, from distributor to end user - a comprehensive range of products and solutions for each stage of the building process. (http://www.lafarge.com) Americas All locations connect to LafargeNet Hub EVPN, MDNS Frame Relay & IVPN services 12 EVPN connections EMEA Lafarge North America - largest diversified construction materials company and supplier of cement, aggregates and concrete in the U.S. and Canada 1 EVPN site in Canada Lafarge, a world leader in building materials that is active in 75 countries, and employs more than 85,000 people. Worldwide Global MDNS Frame Relay Service in Japan, Singapore, Thailand 1 EVPN site in Singapore Asia Pacific AT&T was instrumental simplifying the global infrastructure of Lafarges intranet (LafargeNet)
© 2005 AT&T, All Rights Reserved. 31 Enhanced VPN Offers End-to-End Management Responsive to your Networking Needs – –Perform as internal telecommunication / IT Department acting like an extension of your personnel – –In-country, in-language technical help desk support Historical and Near Real Time Reporting – –Extensive Performance and Service Level Reporting – –Common, Unified way to Interface with AT&T Business Experienced Engineering and Operations Personnel – –Network design and consultation – –Solutions Centers – –Installation and implementation project management globally Proactive and Predictive Network Management – –Continuous 24x7x365 proactive monitoring with notifications via phone, or pages – –Fault management – –Auto detection tools that receive alarms on the network and CPE – –Automatic maintenance tickets generated with resolution notification – –Enhanced SLAs offering proactive credits
© 2005 AT&T, All Rights Reserved. 32 What the Analysts are Saying AT&T is the best in the VPN business …, demonstrating a future-proof global VPN architecture, an extensive breadth of offerings with SLAs to guarantee service IDC rates AT&T top of all US IP VPN managed carriers for market share, performance, and leadership AT&T awarded top ratings of all IP VPN carriers for global reach and leadership in IP VPN functionality AT&T IP VPNs rated Best in Class by Telemark based on survey of multi-national corporations
© 2005 AT&T, All Rights Reserved. 33 Thank You!!
© 2005 AT&T, All Rights Reserved. 34 Back Up Charts
© 2005 AT&T, All Rights Reserved. 35 iGEMS Processes: Disciplined Delivery of Predictable Performance Rigorous Proven Processes Application Due Diligence & Stress Testing Service Level and Configuration Engineering Project, Change, Capacity, Configuration & Inventory Management Customer Acceptance Testing Operational Metrics Time to Respond Time to Restore/Repair Proactive & Predictive Fault Management Availability Monitoring & Management Application Performance Management Quick Fault Isolation & Performance Restoration Ticketing & Escalations Rapid Root Cause Analysis End-to-End Service Views Performance Analysis & Consulting
© 2005 AT&T, All Rights Reserved. 36 AT&T Network-based IP VPN Remote Access AT&T MPLS VPN Internet or AT&T IP Backbone Secure Tunnel Routed Connection HQ Regional Office VPN Gateway Firewall DSL Router DSL Router VPN GW
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