2 Agenda IP Networking Presents Choices AT&T’s Network-based IP VPN ConnectivityThe AT&T NetworkAT&T Global Network (AGN)AT&T Enhanced VPN ServicesService FeaturesBenefitsCountry AvailabilityService Level Agreements (SLAs) - Our TargetsResiliency OptionsVoIP OptionClass of ServiceAT&T integrated Global Enterprise Management System (iGEMS)Managed Services Support CentersWeb-based ReportingIntegrated VPNs - Value Added ServicesWrap UP / Q&A
3 IP Networking Presents Choices Network-based IP VPNIntegrated VPNStorageWeb / App ServerMPLS VPNAT&T GlobalMPLS NetworkNetwork BasedFirewallVPN is delivered over MPLS-enabled backbone and is built in the network cloud.Data CenterInternetPremises-based IP VPNBranch OfficeRemote Offices and WorkersRemote WorkersSuppliers/DistributorsHeadquartersVPN is delivered over the Internet, Public IP or Private IP backbone networks, and requires premises devices and utilizes tunneling protocols such as IPSec, Secure Socket Layer (SSL), L2TP and PPTP.Enterprise networking often demands a combination of VPNs with flexible access, levels of management, continuity choices and enhanced features. These technologies are complementary, not competing.
4 AT&T’s Network-based IP VPN Connectivity Provides a management continuum of customer managed, hybridand AT&T managed optionsRemoteAccessRemoteAccessInternetNBFWVPN GWLANRouterDSUDSURouterLANAT&T NetworkLANRouterDSUPEPEDSURouterLANLocal LoopAT&T offers our customers with a true management continuum with our Network-based IP VPNs. Customers can choice between do-it-yourself - where AT&T only manages our network from network switch to network switch. AT&T then goes up the continuum offering a network monitoring service with our IP Enabled Frame Relay Plus Service where we monitor your network up to your premises. We then offer a managed router option that provides an AT&T managed solution up to the customer premises. Finally, at the upper end of the continuum, AT&T offers Enhanced VPN Services, which provides a fully managed, fully bundled IP VPN solution that extends the logical network management to the customer LAN.VPN IP Transport ManagementVPN with Managed Router and Managed Encryption extends AT&T logical network management to the customer premisesManaged Network Application Services extend AT&T logical network management to the customer LAN and applications
5 AT&T’s Network-based IP VPN Services WAN/LAN MgmtAT&T Enhanced VPN ServicesProvisioned via AT&T Global NetworkAT&T fully managed CPE (DSU / CSU and the router)Plan, Design, Deploy and Managed End-to-End EnvironmentEnhanced SLAs to the router24 X 7 Customer Care with Proactive ManagementEnhanced Web-based ReportingMonitoring & Management powered by iGEMSAlarmsAlertsiGEMSProactive ManagementAT&T IP Enabled Frame Relay / ATM PLUS ServiceProvisioned via AT&T Global NetworkAT&T managed DSUPlan, Design, Deploy and Monitor EnvironmentSLAs to the DSU24 X 7 Customer Care with Proactive MonitoringDSU Web-based ReportingAvailability DataProactive MonitoringAT&T MPL Private Network Transport ServiceProvisioned via AT&T IP BackboneCustomer Managed or AT&T Managed CPEPlan, Design and Deploy Environment with proactive management capabilitiesNetwork Level SLAs24 X 7 Customer CareWeb-based ReportingTransportAT&T IP Enabled Frame Relay / ATM ServiceProvisioned via AT&T Global NetworkAT&T Managed Transport onlyPlan, Design and Deploy environmentNetwork Level SLAs24 X 7 Customer CareWeb-based ReportingPerformance DataNetwork ServicesMonitoring & Management Choices - Increasing the Value
6 AT&T Global Enhanced Network Plus 600+ US POPs$300M InvestmentFully IntegratedSupports All ServicesCommon Management PlatformGlobal ProcessesIn-country PersonnelThis is a map of AT&T’s global Frame and ATM services. This network is also the underlying infrastructure for our Global IP network outside the US (within the US all IP traffic is carried on the AT&T IP Backbone). This is a seamless global network.This network reaches 60+ countries and has 209 nodes and is predominantly frame relay with an ATM core. This network is supported by extensive, in-country support personnel who will now be turning their attentions to supporting the AT&T Enhanced Global Network also.AT&T’s global strategy is to be the number one provider of communications services worldwide. We will drive the speed and creation of innovative new services. We will provide services on a global basis—from customer premises to customer premises. We are building upon our existing global capabilities by to create a new, state of the art, global network using Multiprotocol Label Switching (MPLS).AT&T Global Network is a seamless, ubiquitous network that has been designed on the same state of the art equipment as in the AT&T Frame/ATM network in the US. Use of the same platform and equipment makes it easy to maintain the network and makes it possible for AT&T to quickly deploy services and technologies consistently any where in the world.This network allows us to offer a seamless suite of VPN solutions on a global basis, with MPLS at the core with the ability to offer Class of Services.To provide excellent service to our customers, AT&T uses our extensive staff of in-country personnel and relationships, and select best-in-class management tools and automated processes to create a consistent global network management platform.
7 Leveraging AT&T’s Global Network Strength AT&T Global Network Strength*Protected by AT&T’s robust Disaster Recovery ProgramRemote Access from more than 147 countries covered through more than 7,000 POPs and dedicated data access from over 800 POPs in more than 50 countries.*Enables delivery of full breadth of services from a single platform*More than 1,000 nodes supporting MPLS based services*A leading global carrier of IP and data traffic, carrying 4.3 petabytes of traffic per business day*Industry leading SLAs for global IP performance, including best in class assurances for packet delivery, latency, and offering a % e2e assurance*Investment of over $200m to develop AT&T’s integrated Global Enterprise Management System (iGEMS) which provides monitoring of customer networks*Unprecedented visibility & control available through AT&T BusinessDirect R customer portal. Over 400,000 companies, with over600,000 users now employ the portal to conduct e-sales and servicing transactionsThe AT&T Global IP Network has been designed with a regional autonomous system structure for scalability and stability; it is considered a wise practice to have regional autonomous systems with very large networks, in order to reduce the size of the routing table in the routers and ensure stability. In addition, in many regions of the world there are communities of countries where the same language as spoken, such as Latin America, and a regional autonomous system structure supports efficient routing for intra-region traffic.The US region of the AT&T Global IP network consists of 34 nodes interconnected by OC48/192 circuits, along with 100 additional nodes connecting smaller cities. We have massive quantities of peering traffic and dedicated IP services can be obtained by any of AT&T’s 600+ US POPs. We were the first ISP to deploy and announce working OC192 link carrying customer traffic. We are also the only ISP with the PeerMon routing stability tool (AT&T Labs has applied for a patent for this tool), which helps keep our network stable and always “reachable” throughout the Internet. The US regional network is MPLS-enabled.Outside the US, we’ve begun a massive upgrade project to upgrade our nodes to an architecture, platform and supporting infrastructure which is consistent with that in the US. This project began in 4Q with our building of our EMEA “core” (8 nodes) and AP “core” (8 nodes). Throughout 2003 and into early 2004 we will continue to upgrade nodes; we expect to complete this project by mid Outside the United States the network consists of several regional autonomous systems, which is considered the best design for network stability and performance. The global regions of the AT&T Global IP Network are also MPLS-enabled.Global MPLS-enabled IP Network at the Core and at the EdgeIndustry-leading performance: end-to-end reliability, jitter and latencyProtected by AT&T’s robust Network Disaster Recovery ProgramMore than 147 countries covered through 7,000+ Remote Access Points
8 End-to-End Management AT&T Enhanced VPN ServicesEnterprise SolutionSingle Virtual Global NetworkConsistent feature functionalityConverged networkAccess LineCustomer Site CMaint. ModemEase of OperationsComprehensive network designProject management deploymentEdge-to-edge serviceIntimate Lifecycle CareOn-line portal for VisibilityCEMaint. ModemAccessPEAccess LineMaint. ModemCustomer Site BCustomer Site DPECECEAccess LinePEMPLSFlexible FunctionsAny to any connectivityTransport independentClasses of Service / PrioritizationGlobal NetworkAT&TPEAccessMaint. ModemAccess LinePerformanceResiliency optionsAvailability commitmentsLatency commitmentsResponsiveness commitmentsAT&TEnd-to-End ManagementAT&T Enhanced VPN Services Private IP offers you with the "Best of all worlds": the reliability, security and performance of a frame relay / ATM network with the flexibility and ubiquitous access of IP that is available via an MPLS-based network. Enhanced VPN Private IP is a globally consistent service with same feature functionality available in 80+ cities across all geographical boundaries, with in-country sales and support.Enhanced VPN Private IP is transport and access independent. This offers you the flexibility to support FR, ATM and, in the future, IP, broadband and wireless within your network, with the ability to inter-mix transport - in other words have a hybrid or integrated VPN - within a single enterprise network while being "access agnostic” with your network.Enhanced VPN Private IP is a fully managed service providing you with:Comprehensive network solution design - leveraging of AT&T engineering and operational expertise to develop solution meeting customer application requirements.Project and implementation management - certified project managers utilizing global tool set to develop, document and drive implementations globallyEnd-to-end network management - proactive management including notice to customer of outages or service degradation and fix often prior to customer experiencing themWeb-based Reporting - online access to (near) real-time and historical performance and configuration informationService level agreements / management - proactive adherence to committed metrics or AT&T initiates appropriate credits for failure to meet them"Application aware” supported includes: 4 classes of service (one reserved for voice and three for the different data applications you run over your network allowing you to optimally support applications ranging from voice and multimedia to and Internet browsing.Enhanced VPN Private IP allows you to seamlessly integrate or overlay other managed services onto your network to meet all your communications requirements. You can easily integrate remote access, hosting, firewall, messaging, and (in the future) LAN and premises management services within your network.Best of all is the simplicity that AT&T offers.Enhanced VPN Private IP is a fully bundled service, providing you with one contract, one price schedule, one servicing model (implementation / operation / care), one bill - what could be easier.CECustomer Site A
9 Enhanced VPN Supports Your Network HeadquartersOverseas OfficesNetworkingMPLS Core(Traffic Prioritization)SuppliersAT&T Global NetworkGlobal Remote AccessEnd-to-EndBusiness Application ViewBranch OfficeRemote WorkersOverview:AT&T has the expertise to integrate and manage complex environments for our customers. By teaming with AT&T, customers strengthen their control over their operational efficiencies, financial balance sheet and ability to respond to dynamic and changing market conditions.Discussion Points:How are you going to manage the complexity of your networks?What are your financial objectives/ROI metrics for measuring new investments?What are the operational challenges you are addressing today?What strategic capabilities are you looking to enable?Do you have the skills and staffing to manage the integration of your network and your next generation applications?AT&T Proof Points:OperationallyAcross all phases of a project life-cycle (Design, Deployment and Management), AT&T has the ability to complement the personnel and investments of our customers.FinanciallyAT&T allows customers to maximize the return on their networking investment from both a flexibility perspective as well as a Total Cost of Ownership perspective.Spend less: By leveraging AT&T’s scale and expertise customers can reduce capital expenditures on managing their networkSpend differently: AT&T allows customers to transform fixed costs to variable costs. Thereby becoming much more flexible and demand driven.Spend incrementally: With a broad array of management options, AT&T allows customers to evolve their networking investment according to their business objectives…not ours.StrategicallyBy utilizing AT&T’s ability to deliver best-of-breed technology solutions, customers gain the strategic benefit of improving their time to market and the assurance of being able to future-proof their technology investment. With such dynamic and rapid changes occurring in the technology marketplace AT&T can assist in reducing the risk and expense associated with adopting new and emerging technologies.Closing Point:AT&T helps customers manage their complex and evolving networking infrastructure so that they can maximize the return on their networking investment.Increasing levels of management support to meet your needsDesignDeployManageDesign Centers of Excellence / Solutions CenterExperienced Engineers and DesignersDefine Architecture and TopologyNetwork and AccessSecurityHardware/SoftwareEngineer for Performance and Business ContinuityCreation, Execution & Management of Project PlansGlobal Procurement & ProvisioningIncluding access connectionsGlobal Configure/Test/InstallationEstablish & Integrate operational Infrastructure (performance reporting, web reporting access, etc.)Trained Professionals using Proven Processes (3,500 global individuals)Service Management (Proactive, Reactive & Predictive)Single Global Platform ( iGEMS)Performance Management (Network / Application)Service Level, Availability and Performance reportingGlobal Managed Service Support CentersIn-country, in-language help desks
10 Service Features AT&T Global Network Any-to-Any connectivity Globally consistent seamless networkAvailable in 60+ countriesAccess independentUniform, Global, MPLS-enabledAny-to-Any connectivityUsing MPLS in core and at the edgePredicatable Performance (QoS)Multiple Classes of Service supported to accomodate all types of applicationsSecurityMPLS inherent security on par with Frame RelayAdditional optional AT&T Security ServicesHigh Performance NetworkIndustry-leading Service Level Objectives (SLOs) / Service Level Agreements (SLA)Back-up and Resiliency OptionsEnd-to-End ManagementComprehensive network solution design leveraging AT&T engineering and operational expertiseProject and deployment management utilizing global tool set to develop, document and drive implementations globallyProactive network management with leading edge iGEMS toolWeb-based ReportingLayer 3 reports (IP level)Simplicity of One Stop ShopOne contract, one price schedule, one servicing model deployment / operation / customer care, one billMultimedia-enabledSupports Voice-over-IP and other applicationsGlobal Help Desk Support - 24X7Regional Helpdesks supporting multiple languages
11 Benefits of AT&T Enhanced VPN Global Coverage - Provides ease of global implementation among all locations with consistent feature functionality so that each location, no matter where in the world can perform the same tasks.Management Continuum - Network facilities, network management and monitoring on a 24x7 basis ensuring network reliability and availability and reduces cost of ownership in network technology, thus improving return on investment within the network.Cost Efficiencies - AT&T managed services provide cost savings in the recruiting, training and maintenance of head count. Costs are reduced with a fully meshed network, with no need for large bandwidth and CPE at a Hub site, plus flexibility of bandwidth / CPE can be up- or down-graded for minimal charge. IT budgets are slashed, but return on your communications are up.One-Stop-Shopping - For global ordering and implementation, with in-country support providing ease of implementation saving time and assuring network productivity and your productivity since you do not need to keep track of many vendors - only AT&T.Flexible, Robust Network Architecture - MPLS-based network architecture provides any-to-any connectivity allowing for a unified connection for intranet, extranet and Internet access for constant communications among all locations without the burden of configuring numerous PVCs allowing for operational and cost efficiencies.Simplified Pricing and Packaging - Providing consistent monthly recurring charges for ease of budgeting, accounting, and reconciliation, enabling operational and cost-efficiencies.Service Level Agreements - Available for standard solutions provide assurance that the network will perform as required. Reduced down time keeps productivity up.
12 Benefits of AT&T Enhanced VPN Operational Efficiencies - Divisions working together, information received faster and direct keep organizations working smarter not harder. Project Implementation Managers (PIMs) oversee the implementation of your network and provide you updates, your network is installed faster - your communicating sooner and productivity is increased. Moves, adds, changes and deletes within your network happen faster, keeping your network streamlined. Reconciliation of invoices completed faster because there is only one vendor, one invoice to reconcile. Operational efficiencies that keep your bottom line healthy.Application awareness - Allows you to define the priority of different applications and assign the appropriate Class of Service to each application at every location enabling a single network to accurately and consistently prioritize traffic, ensuring the delivery of higher priority traffic ahead of lower priority traffic.Superior scalability - Significant reduction in effort and time to install to add new locations, including the CPE, in a comparable meshed frame relay network allowing the network to change as your company does.Flexible access options - Simplification and flexibility of access options provides you with the ability to connect your remote workers and branch offices to headquarters.Increased security - MPLS provides for greater security through the creation and assignment of unique VRF tables to your individual VPN ensuring secured networking - no one but those your want to get your information.Simplified transition - A simple and efficient way to transition from more traditional data networking to IP-enabled networking or from unmanaged to managed service providing operational and cost efficiencies.
13 Country Availability - VoIP Option ArgentinaAustraliaAustria BelgiumBrazilBulgariaCanadaChileChinaColombiaCroatiaCyprusCzech RepublicDenmarkEcuadorEstoniaPortugalRomaniaRussiaSingaporeSlovak RepublicSloveniaSpainSwedenSwitzerlandTaiwanThailandUnited KingdomUSA VenezuelaFinlandFranceGermanyGreeceHong KongHungaryIndiaIndonesiaIrelandIsraelItalyJapanKorea (South)LuxembourgMalaysiaMexicoNetherlandsNeth. AntillesNew ZealandNorwayPeruPhilippinesPolandLatvia, Liechtenstein, Lithuania, South Africa, Turkey and Ukraine available via custom bid
14 Standard Plan SLAs – The Targets Time to installSet by PIM + customer, dependent on country, type router, line speed etc.Time to implement SW Change (Move, Add, Change, Delete)Set by PIM + customer, dependent on complexity of changeTime to implement HW Change (Move, Add, Change, Delete)Site availabilityUp to 99.99%, dependent on backup options, countrySite to site latencyDependent on country endpoints, tail circuit size and CoSSite to site packet deliveryDependent on country end points and CoSTime to restoreGenerally 4 hours, dependent on country and backup
15 Resiliency Options Resiliency Options Resiliency Option 1: Single Router, Single Access Line and ISDNResiliency Option 2: Single Router, Dual Access LineResiliency Option 3: Dual Routers, Single Access Line (Optional ISDN)Resiliency Option 4: Dual Routers, Dual Access Lines
16 VoIP Option: Value Added Support for Your Applications BranchHome OfficePSTNPBXKeyT1/E1 with CASVoiceE&MVoIP on EVPNV+DV+DVoiceGatewayRouterVoiceGatewayRouterThe Voice over IP Option provides:Reduced site to site phone charges;OffNet for under 3 cents/min. flat rate across the US. This includes internationally originated traffic.Data applications can dynamically use voice bandwidth when voice is not present. (E.G. Faster overnight files transfers)More Voice calls per access line because VoIP uses better compression techniques like G 729a and RTP header compression.Positioned to link up with other service offerings Via H.323 standardPositioned for future VoIP Web applications via SIP standard.AT&T Management CenterVoIP Technical AssistanceCentralized dial planInternal QoS auto ticketing bythe centerWeb call detail reportsCalls rated for VoIP qualityby NPR customer report
17 IP Applications VoIP ERP Multimedia VPN WWW Low LatencyLow BandwidthLatency TolerantBursty BandwidthNon-Uniform Network Traffic demands Traffic Management
18 How AT&T Achieves Class of Service By applying several techniques in the customer site routerbecause this is where most of the problems take place ...ClassificationClassification of packets into different lists is done in the customer router based on customer requirementsMarkingControls the amount of traffic accepted for each classPolicingDiscards the excess trafficTraffic ShapingQueues the access trafficFair QueuingProvides minimum bandwidth guarantee to each class. One queue used for each classCongestion mechanismIn case of congestion, traffic of the lowest priority class is discarded first... combined with QoS information from the network core.
19 Network-based IP VPN Class of Service Structure Network-based IP VPN Model – Port, CoS template optionCoS 1CoS bandwidth allocation applied at port levelCoS 2PortCoS 3CoS 4PortPVCPVC bursting to port speedFrame Relay Model – Port, PVC
20 Differentiated Classes of Service Traffic ClassTraffic TypeSuggested ExamplesCoS 1Designed to carry real time applicationsVoice over IP , high speed videoCoS 2Designed to carry critical business applicationsTransactional applications, videoconferencingCoS 3Designed to carry standard business applicationsDatabase applications, commercial business applicationsCoS 4Designed to carry general business applicationsFile transfer, batch, , Web browsing and database replicationBurst to Port available on Class of Service CDRs (Commited Data Rate)
21 Seamless Network Management AT&T‘s agile Global Enterprise Management System (iGEMS) Converged managed services platformSupports the full range of AT&T ServicesReactive, proactive and predictive network and systems managementAllows AT&T to deliver application-specific SLAs with end-to-end visibility (only provider in industry to do so)Executes more than 100 different third-party management applicationsCorrelates and pinpoints alarms for faster diagnosis and resolution.
22 Service Centers at a Glance Global DeploymentHighly skilled networking professionals7 X 24 X 365 SupportAccess to “best in class” technology partners & suppliersAccess to the next generation networking professionals through local labor force and universitiesIntegrated Technology PlatformCommon ProcessesAlpharetta, GADurham/Tampa/SchaumburgAmsterdam, NLRedditch/Vilvoorde/EhningenToronto, CanadaBirmingham, UKPhoenix, AZMitaka/SydneySao Paolo
23 Global Managed Services Support Centers (MSSC) Qualified, Trained Professionals90% of Tier 2 Techs have one certifications, 24% have 2 or more of the certifications, 11% of the org has 3 or more certificationsCisco certified: CCNA, CCNP & CCIE7.5 average years of experience for Tier 2 supportDedicated trained Network Performance GroupHigh level dedicated Tier 3 Techs with areas of expertiseStrong in-depth SNA expertiseA number of Level 2 teams exist to support the MSSC within AT&T within their areas of expertise:NetTech – Provides logical router, config support and troubleshootingNetPerf – Provides router PD on throughput issuesIP Network Ops – Supports the infrastructure for the Network security and accessChange Team – Responsible for implementing scheduled changes to customer routersDIALSW – Remote Access end-to-end supportLIGSUP2 – Remote Access gateway technical supportReal-Time Call and Problem Management Systems24-hours-per-day, 7-days-per-week with live call specialists / Technical Support answers the callOn-line Website for Incident Submissions / UpdatesElectronically bonded to customer, requiring userid and passwordView progress reports on-line
24 Global Helpdesk Support Managed Data services presently provides Regional helpdesks supporting multiple languagesNetwork Management 24-hours-per-day, 7-days-per-weekIntegrated Processes, procedures and toolsStandardized TicketingDefined escalation processSPOC, Single point of issue ownership / resolution
25 AT&T BusinessDirect® - Personalized Home Page Current Tools & MessagesSite ManagementNew Services &AnnouncementsAlerts!A single view on all AT&T servicesUses iGems technology to underpin multiple different servicesSecure customized view into your managed infrastructureService Line specific - Network Topology Maps; Performance Reporting; Ticketing and Ordering
26 Standard Web-based Reports Monthly Overview ReportsBackbone MeasurementsAvailability/Latency/Reliability measured around the clockSite AvailabilityAverage site availability for all attached DTEs for the monthSite to Site Latency by CoSAverage packet delivery measured between qualifying site pairs by CoSAccessed from iGEMS Global Measurements SystemTraffic Usage by CoSRegular Polling, reporting measurements and exceptions for each CoS per site connectionTraffic Behavior by CoSReport lists measured CoS distribution compared with contracted ratesCE StatisticsAccess LinkAccess Method (ATM, Frame Relay)CE Router PerformanceLAN PortException ReportsMeasurements compared with thresholdsForecast Reports30/60/90 day projections based on historic data
27 Gold Plan Web-based Reports All Standard Level ReportsNetwork operationSite AvailabilitySite to Site Response Time by CoSSite to Site Packet Delivery by CoSInstallation and changeOn Time Installation of New SiteOn Time Physical Change (hardware)On Time Logical Change (software)Service restoration (available only in the U.S.)
28 AT&T Internet Data Center Integrated Enterprise VPN - Value Added ServicesStorageAT&T Internet Data CenterIntrusion DetectionManaged RouterSupplierBranchWeb / App ServerMPLS VPNNetwork BasedFirewallVoIPAT&T GlobalNetworkInternetUltra-AvailableRingVPN Remote AccessManaged FirewallWeb SiteData CenterVPN Remote AccessCustomerApplication Performance MgmtVoice over IP / LAN TelephonyContent HostingStorage ManagementSecurity ManagementManaged FirewallManaged AuthenticationIntrusion DetectionAnti-Virus ScanningTransport / AccessPrivate LineFrame Relay / ATMRemote Access
29 Customer Scenario Enhanced VPN Business ChallengeCompany InformationTo rapidly replace the existing FR network by the end of March 2002Common network for all divisions with quality of service and to support future services, technologies and requirementsCompliant with existing US networkSara Lee Corporation is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. With headquarters in Chicago, Sara Lee Corporation has operations in 58 countries and markets branded products in more than 180 nations. The corporation employs 141,500 worldwide. In EMEA, Sara Lee operates 4 separate divisions.(http://www.saralee.com)SolutionExternal ReferenceYES140 sites connected to the AT&T MPLS backbone based on EVPN service.Four global applications centers connected to MPLS network.All divisions connected to MPLS backbone.EMEA & Asia/PacificOperations in 58 countriesMarkets branded products in more than 180 nations141,500 employees worldwideClient BenefitsAmericasOpen and flexible architecture that meets current needs of migration and future evolution.Meets Sara Lee's functional, operational, global and budgetary requirements.Hundreds of locations connected via fully managed EVPN service
30 Customer Scenario Enhanced VPN Business ChallengeCompany InformationGlobal expansion created the need for seamless flow of data and other critical information across all locationsSimplifying the frame relay infrastructure of LafargeNet was a strong requisiteLafarge is the world's leading producer of building materials. The Group holds top-ranking positions in each of its four divisions: Cement, Aggregates and Concrete, Roofing, Gypsum. In 2001, Group sales amounted to €13.7 billion. With a workforce of 83,000 people, Lafarge is now present in 75 countries.Lafarge offers all construction industry sectors - from architect to tradesman, from distributor to end user - a comprehensive range of products and solutions for each stage of the building process. (http://www.lafarge.com)SolutionExternal ReferenceYESInternet Protocol Virtual Private Network (IVPN) connections for remote sites and AT&T Managed Data Network Services (MDNS) and MPLS based services (EVPN) for critical appli. & main locations50 sites being connected to the Lafarge hub in 26 countries on all 5 continentsEMEAAll locations connect to LafargeNet HubEVPN, MDNS Frame Relay & IVPN services12 EVPN connectionsAmericasLafarge North America - largest diversified construction materials company and supplier of cement, aggregates and concrete in the U.S. and Canada1 EVPN site in CanadaClient BenefitsAsia PacificWorldwide network connectivitySecurity policy protecting the LafargeNet against any unwelcome intrusionHigh-performance multi-protocol solution (EVPN) that supports all kinds of business applications and any to any connectivityConnectivity solution in countries without a local AT&T presence with IVPNHybrid VPN to meet different specific needsFlexible billingGlobal MDNSFrame Relay Service in Japan, Singapore, Thailand1 EVPN site in SingaporeWorldwideLafarge, a world leader in building materials that is active in 75 countries, and employs more than 85,000 people.AT&T was instrumental simplifying the global infrastructure of Lafarge’s intranet (LafargeNet)
31 Enhanced VPN Offers End-to-End Management Experienced Engineering and Operations PersonnelNetwork design and consultationSolutions CentersInstallation and implementation project management globallyProactive and Predictive Network ManagementContinuous 24x7x365 proactive monitoring with notifications via phone, or pagesFault managementAuto detection tools that receive alarms on the network and CPEAutomatic maintenance tickets generated with resolution notificationEnhanced SLAs offering proactive creditsResponsive to your Networking NeedsPerform as internal telecommunication / IT Department acting like an extension of your personnelIn-country, in-language technical help desk supportHistorical and Near Real Time ReportingExtensive Performance and Service Level ReportingCommon, Unified way to Interface with AT&T BusinessEnhanced VPN Private IP is a fully managed service providing you with:Comprehensive network solution design - leveraging AT&T engineering and operational expertise to develop solution meeting your application requirements.Project and implementation management - certified project managers utilizing global tool set to develop, document and drive implementations globallyEnd-to-end network management - proactive management including notice to you of outages or service degradation and fix often prior to you experiencing themWeb-based Reporting - online access to (near) real-time and historical performance and configuration informationService level agreements / management - proactive adherence to committed metrics or AT&T initiates appropriate credits for failure to meet them "Application aware” supported includes: 4 classes of service (one reserved for voice and three for the different data applications you run over your network allowing you to optimally support applications ranging from voice and multimedia to and Internet browsing.Enhanced VPN Private IP allows you to seamlessly integrate or overlay other managed services onto your network to meet all your communications requirements. You can easily integrate remote access, hosting, firewall, messaging, and (in the future) LAN and premises management services within your network.
32 What the Analysts are Saying “AT&T is the best in the VPN business …,” demonstrating a“future-proof global VPN architecture,” an extensive breadth of offerings with SLAs to guarantee serviceIDC rates AT&T top of all US IP VPN managed carriers for market share, performance, and leadershipAT&T awarded top ratings of all IP VPN carriers for global reachand leadership in IP VPN functionalityAT&T IP VPNs rated “Best in Class” by Telemark based on survey of multi-national corporations