Operator takes call and begins registering data in the computer
The conversation… Hello, what is your name? – CHW gives his own name What is your patients name? In what village is the patient located? – Pulls out the specific form for the clinic in the village What are the patients Symptoms or signs? – Record vitals as well Does s/he have any Allergies? What Medications is s/he taking? What is the patients Past history? When was the Last oral intake (meal)? Thank you, can you please hold? – Operator calls clinic, verifies waiting times and I will send this information to the clinic before the patient arrives
The information is printed out and given to a messenger. Only the top part of the form is filled, the bottom is reserved for the clinic to fill out. Messengers visit clinics on rounds every morning to deliver / pick up forms. If it is an emergency, then a special messenger will be on call to service the papers.
Messenger uses Boda Boda to transport forms to clinic