5The Grounds and the Building Grounds should be well kept.Parking area clean of debris or trash.Lawn neatly mowed.Trash/poop picked up.Free of potential hazards.Building should be in good repair.Building should be visibly appealing.
7The Entrance Clearly Labeled. Easy to access. Open and inviting. What else should be on the door or close to entrance area?
8Reception areaSome could argue that this is most important part of the veterinary hospital.Should be clean, well-organized and inviting.Should be free of clutter and comfortable for patients and clients.
10What should not be in a reception area? Potentially toxic plantsAbility for patient to harm themselvesPossibility of cross contamination between patientsClutter! Clutter! Clutter!
11Exam Room Should be inviting and warm, not cold and sterile. Should be fully stocked with necessary items.Should be easily accessible and large enough to accommodate multiple individuals if necessary.
13What other areas might a client see? OfficesTreatment roomKennel areaGrooming areaSurgery Suite
14See through the client’s eyes Bring in someone from the outside in order to evaluate your clinic.Have them be open and honest with you so that you can improve the appearance of your clinic.Remember that the people have a lot to do with first impressions as well (we will be talking about this later).