Presentation is loading. Please wait.

Presentation is loading. Please wait.

First Impressions of the Veterinary Clinic. First things First Veterinary clinic is a business. Veterinary clinic is a business. Goal is to make a profit.

Similar presentations


Presentation on theme: "First Impressions of the Veterinary Clinic. First things First Veterinary clinic is a business. Veterinary clinic is a business. Goal is to make a profit."— Presentation transcript:

1 First Impressions of the Veterinary Clinic

2 First things First Veterinary clinic is a business. Veterinary clinic is a business. Goal is to make a profit while providing quality care. Goal is to make a profit while providing quality care. Each member of the team is governed by a code of ethics and must adhere to them. Each member of the team is governed by a code of ethics and must adhere to them.

3 The Sign Goals of a sign are: Goals of a sign are: Show location Show location Generate clientele Generate clientele Detail services provided Detail services provided Hours of operation Hours of operation Telephone number Telephone number

4

5 The Grounds and the Building Grounds should be well kept. Grounds should be well kept. Parking area clean of debris or trash. Parking area clean of debris or trash. Lawn neatly mowed. Lawn neatly mowed. Trash/poop picked up. Trash/poop picked up. Free of potential hazards. Free of potential hazards. Building should be in good repair. Building should be in good repair. Building should be visibly appealing. Building should be visibly appealing.

6

7 The Entrance Clearly Labeled. Clearly Labeled. Easy to access. Easy to access. Open and inviting. Open and inviting. What else should be on the door or close to entrance area? What else should be on the door or close to entrance area?

8 Reception area Some could argue that this is most important part of the veterinary hospital. Some could argue that this is most important part of the veterinary hospital. Should be clean, well-organized and inviting. Should be clean, well-organized and inviting. Should be free of clutter and comfortable for patients and clients. Should be free of clutter and comfortable for patients and clients.

9

10 What should not be in a reception area? Potentially toxic plants Potentially toxic plants Ability for patient to harm themselves Ability for patient to harm themselves Possibility of cross contamination between patients Possibility of cross contamination between patients Clutter! Clutter! Clutter! Clutter! Clutter! Clutter!

11 Exam Room Should be inviting and warm, not cold and sterile. Should be inviting and warm, not cold and sterile. Should be fully stocked with necessary items. Should be fully stocked with necessary items. Should be easily accessible and large enough to accommodate multiple individuals if necessary. Should be easily accessible and large enough to accommodate multiple individuals if necessary.

12

13 What other areas might a client see? Offices Offices Treatment room Treatment room Kennel area Kennel area Grooming area Grooming area Surgery Suite Surgery Suite

14 See through the clients eyes Bring in someone from the outside in order to evaluate your clinic. Bring in someone from the outside in order to evaluate your clinic. Have them be open and honest with you so that you can improve the appearance of your clinic. Have them be open and honest with you so that you can improve the appearance of your clinic. Remember that the people have a lot to do with first impressions as well (we will be talking about this later). Remember that the people have a lot to do with first impressions as well (we will be talking about this later).

15 Main Themes Keep it Clean!! Keep it Clean!! Keep it Organized!! Keep it Organized!!


Download ppt "First Impressions of the Veterinary Clinic. First things First Veterinary clinic is a business. Veterinary clinic is a business. Goal is to make a profit."

Similar presentations


Ads by Google