Results & Clientele IndicatorBaseline Year 1 Target Performance (Oct 07 to Sep 08) Percent of cost recovery25% 35% (Oct 07 – Aug 08) Total customer contacts (in millions)22.02NA21.64 Total service contacts (in millions)27.629.527.23 Number of poor customer contacts (in millions)7.187.997.31 Couple-years of protection (in millions)0.900.971.23 Number of antenatal care visits (in millions)1.171.191.01 Number of deliveries8,0008,40012,713
Financing Model – Out of pocket most common mean of payment – All services and products are charged – Poor clients get subsidized services – Voucher scheme is being offered to clients, partners, & stakeholders – A health card is on the making – Cross subsidization active at clinic and franchisee levels – Cross subsidization between franchisees is planned through third party payers (i.e. vouchers, direct service sales contracts and SS card)
Ownership Model Full franchise Clinics owned by franchisees
Linkages/Referrals Franchisees refer to public sector facilities to deal w/ difficult cases when resources not available at SS. Because of Tihart amendment concerns SS did not refer BTLs or NSVs to public sector facilities CSPs get commission for services referred to clinics.
Quality Assurance Quality monitoring based on 9 variables tracking and composite index analysis (concept under revision) Clinics are forming quality circles to find solutions where needed, when needed.
Innovations Active use of ITC MIS systems to provide real time information. Mobile based SMS reporting under development