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SP Housing Event - Developing Sustainable Move On. 2nd August 2012.

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Presentation on theme: "SP Housing Event - Developing Sustainable Move On. 2nd August 2012."— Presentation transcript:

1 SP Housing Event - Developing Sustainable Move On. 2nd August 2012

2 Agenda Introduction and Housekeeping Fiona Minchew Presentation by Supporting People Managers Adult Services Prevention and Early Intervention Proposed staged models for Socially Excluded Services – Current Housing situation in Hampshire Presentation by Steve Newton, Head of Housing, Gosport BC – Personalisation Presentation by Nicola Youern, YOU Trust – Questions – Break – Dan Stoneman HCC – Social Fund Update – Real Lettings Scheme Presentation by Dominic Thompson Two Saints Housing Association – Lunch – Housing for Integrated Offender Management Clients by Mike Taylor, Society of St James – Positive Move On With Service Users Presentation by Tim Spilsbury, Together – Coffee – Workshop Sharing good practice – Innovate ideas for sustainable move on – Round up and Close Event

3 Supporting People: Prevention and Early Intervention Fiona Minchew Commissioning Manager (Supporting People)

4 Hampshire Adult Services Vision: The Hampshire Model

5 Supporting People : Short Term Prevention and Early Intervention services Socially Excluded Cluster Prevention and Delay the need for more targeted social care interventions Improving focus on need for housing related support; not just housing.

6 Core Client Groups (inclusive of any other) Young People Single Homeless Generic Floating Support Mental Health Staged Models of Service Delivery Joanne Willis, Linzi Gow and Sarah Jeffery Supporting People Managers

7 Current Housing Situation Steve Newton Head of Housing Gosport BC

8 CURRENT HOUSING ISSUES HOUSING ISSUES Steve Newton, Head of Housing Options Gosport BC: Chair: Hampshire YOT Resettlement Consortium Hampshire 16/17 year olds homeless steering group. Member: Supporting People district and county core groups Hampshire YOT Board. HOG & SHOG

9 SCOPE OF PRESENTATION CURRENT CONTEXT IN: SOCIAL HOUSING PRIVATE RENTED HOUSING HOMELESSNESS SUPPORTING PEOPLE

10 Has there been a failure to effectively communicate the increasing and chronic shortage of housing?

11 SOCIAL HOUSING An increasing gap between supply and demand –Reduction in properties due to Right to Buy; –New developments (builds) insufficient and short term future does not look bright (over a 5% reduction in construction -contributed to 0.7% GDP reduction to 30/6/12) ; –Increased customer base: e.g. blockages to accessing equity market, high private rents & access to private lets, shared ownership.

12 SOCIAL HOUSING The example of Gosport Over 6,000 Council properties once 3,000 now and less than 2,000 Housing Association properties (>20% reduction overall, but population has increased) 15 years ago it took an average of 2 years to get re-housed Now the average is about 11 years

13 SOCIAL HOUSING

14 PRIVATE RENTED NATIONAL RESULT: –65% OF HOMELESS PREVENTION IN 2010/11 WAS VIA SECURING PRIVATE RENTED ACCOMMODATION INCREASING CONCERNS REGARDING THE ACCESSIBILITY OF PRIVATE LETS –Increased competition (equity sector malaise); Is the rent in advance/bond model enough? –LHA changes and HB caps –Under 35 year rule –Landlord fear of how welfare reforms will impact

15 GETTING PRIVATE LETS –What do we do in response? Keep on doing the same old rent in advance/bond? More landlord incentives: rent guarantee schemes? –Accreditation standards Shared housing for under 35s? and/or –Lodgings?..... And move-on lodgings?… settled lodgings? Income streams for staffing needs? DWP announcement overdue on homeless accommodation subsidy

16 HOMELESSNESS INCREASING HOMELESSNESS IN 2011/12 –Remember this is from a low base -14% increase in acceptances. 73% increase in B&B use in SE England –Is the increase due to diminishing prevention results or simply due to more people needing help? –Thoughts on the future?

17 50,290 acceptances during 2011/12. This is an increase of 14% from 44,160 in 2010/11 50,430 households were in temporary accommodation on 31 March 2012, 5% more than at the same date last year. 3,960 (8% of households) were in B&B. This is an increase 44% compared to the same date last year. 45,000 repossessions forecast for 2012 (CML) which would represent (a 24% increase on 2011) 36,605 landlord possession claims issued Jan to Mar 2012 (MOJ), 3% higher than in the fourth quarter of 2011

18 HISTORICAL SHIFTS IN ACCOMMODATION COSTS Inevitably, reduction in Council housing since the 1970s means less low cost housing; The increase in housing association movement came with higher rents; In the private sector: the Assured/shorthold regime had one key aim of increasing rent levels; Equity market assessed as 30% over-valued (IMF) It is reasonable to conclude that low cost accommodation options have reduced very markedly in an era of increasing divergence in wealth -there is more of the one cost fits all when personal incomes have gone the other way(???).

19 SUPPORTED HOUSING SUPPORTING PEOPLE BUDGET NOT RAVAGED IN HAMPSHIRE. CUTS IN THE EXCLUDED CLUSTER REDUCED TO 10% IN HAMPSHIRE. Relatively speaking these two decisions are a major achievement. In Gosport around 50% of our large statutory homeless hostel base is silted up with customers assessed as requiring supported move-on

20 Delivering Personalised Housing Support – a practical guide Nicola Youern CEO, YOU

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29 Finding out about the service Have you got a marketing strategy? Are you easy to contact? What do current and potential clients think about your response, and the information you gave them? How do you demonstrate to potential clients that the services you offer give them choice and control?

30 How will this service help me achieve my outcomes? Do you provide accessible and personalised information? How do you plan your first meeting with potential clients? How can this service support clients to achieve outcomes? How do you recognise skills and potential of clients? What information could you share with clients about staff skills and interests? How do you support clients to establish &maintain support networks and social links? Do clients get a personalised offer, giving real choice and control in key aspects of their support

31 Designing support thats personal to me How do you work with clients to create their own support plan and think beyond the service you directly provide? Have you agreed with each client how you will work together and how progress will be recorded? Ask each client that uses your service Who makes the decisions about your care and support?

32 Getting on with my life How do you know that clients have maximum choice and control? Are clients supported to live the life they want and manage any risks? Are people important to the client involved in their life? Is the client linked into their community in a way that is valuable to them? Is the approach you and the client agreed for recording progress working? Has the client an opportunity to be involved in all aspects of service delivery and development?

33 Reflecting on what Ive achieve and still need to do Has the client decided who they want involved in reviewing their support? What does the client feel is important for their future? What does the client say is going well and needs to continue? Is the client still hoping for the same things in the future? Does the client believe the support is making a difference? What does the client say isnt going well and needs to change? Is the client happy with the way they are supported? Who supports the client through the review process? Is the client staying safe and well? Have the risks the client faces changed? Does the client feel they have more control? Who does the client say makes the decisions in their life?

34 Social Fund Update Dan Stoneman HCC Adult Services

35 Dominic Thompson Real Lettings South

36 In this presentation I hope to be able to let you know - what RLS does –how RLS was set up -what RLS hopes to be able to do in the next 12 months Real Lettings South

37 Real Lettings South was operational in December 2011 RLS is a Residential Management Agency with a difference but its not an estate agency - Trading arm of Two Saints -Social Enterprise /CIC -Ethical Lettings Agency Real Lettings South

38 RLS is a collaboration between Broadway and Two Saints –both have charitable status -both work with people threatened with homelessness -Two Saints is a Registered Provider providing services in Hampshire, West Berkshire, Dorset and Oxford. Broadway mainly operates in London -Combined turnover of £20m -Real Lettings has over 7 years experience of Residential Property Management

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40 Real Lettings Phil Spencer-Patron Real Lettings is an innovative, exciting and forward thinking Social enterprise

41 Real Lettings South RLS aims are to :- -increase the supply of accommodation to people who have a housing need - provide 150 additional homes by March 2013

42 Real Lettings South How will RLS meet the aims ? - by procuring properties from private sector landlords and leasing them on long contracts - by leasing studios and one bed flats and to letting them on ASTs at rents within housing benefit levels - to provide good quality homes which are well managed and settled in the longer term

43 Why landlords work with Real Lettings South ? We guarantee a monthly income throughout the period of the lease : no void costs Professional residential management service offering peace of mind for owners Security of long term 3 or 5 year leases No sign up or other fees We guarantee the property will be returned in the same condition at the end of the lease

44 Less rent but more income Example of a typical one bedroom flat Letting Agent Real Lettings South Contractual £525 PCM £6,300 £5,100 Less 2 weeks void per year £262 £0 Less admin and AST fees + VAT £250£0 Less agents 10% +VAT £630£0 Inventory and check in + VAT £160£0 Professional cleaning and check out £200£0 Income Total deductions £6,300 £1,502 £4,798 £5,100 £0 £5,100 Margin with Real Lettings South +£302 £1,510 over 5 years

45 Why work with Real Lettings South ? We will consider properties in all locations Unfurnished studios One bedroom properties Two bed flats in some areas Referrals from Council Housing Services and Supported Housing Panels Real Lettings South is here to stay and has a long term stake in the community

46 New Tenant Assessments Tenants all individually assessed by Real Lettings South by experienced professional staff We will not be afraid to say not yet to someone we feel is not ready to live independently We will provide Housing Management to help tenants settle into their new homes Tenants will continue to have access to the Real Lettings Services throughout the tenancy

47 Our Tenants Tom Married, working, happy Lost job. Marriage broke down Slept on mates sofas Nowhere to go but the streets Possessions stolen Turned to drink Moved into a hostel Completed resettlement programme Real Lettings – a bright future!

48 Real Lettings South projects West Berkshire 2 years funding from the government administered by the charity Crisis –to set up a leasing scheme –A tenant placement service –Provide Rent Bonds To help prevent homelessness and also to provide move on accommodation from supported housing

49 Real Lettings South projects South Hampshire Cross Authority 1 years funding from the SHCA –to set up a leasing scheme –30 homes To help prevent homelessness and also to provide move on accommodation from supported housing

50 Real Lettings South projects Portsmouth City Council -2 years funding from the Council –to set up a leasing scheme –60 homes To help prevent homelessness and also to provide move on accommodation from supported housing

51 Real Lettings South How well is RLS doing ? - Total of 53 homes = Havant - 1 Gosport - 2 Fareham - 4 New Forest - 1 Southampton -29 Portsmouth -15 West Berkshire -1

52 Real Lettings South What does RLS need to continue to grow? To benefit from a growing private sector rental market RLS needs -realistic alignment between market rents and the LHA rate -cooperation from HB services -mitigation against the risks from Universal Credit -grants to cover staffing costs

53 Real Lettings South is already a successful model 95% of the tenants successfully maintain their tenancy compared with 59% in other schemes working with the same client group Almost 90% of our current landlords plan to renew their lease with Real Lettings South

54 Thank you For more information Dominic Thompson Mobile

55 Housing for Integrated Offender Management Clients Mike Taylor Society of St James

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57 Integrated Offender Management Principle 1 – All partners tackling offenders together Principle 2 – Delivering a local response to local problems Principle 3 – Offenders facing their responsibility or facing the consequences Principle 4 – Making better use of existing programmes and governance Principle 5 – All offenders at high risk of causing serious harm and/or re-offending are in scope

58 IOM House

59 Incentivise the IOM Short Term Custody release Repeat Offenders Timetabled Activities Drug Free Rewind and peer groups

60 Increasing Options

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62 Qualifications 1) Level One football coaching –2) TWICs ASDAN fishing Qualification - and Fishery management qualification – Health Checks St Marys Stadium Tour and health check MOT Thurs 17th Nov 1:30pm, if you have an MOT then attend 10 sessions of any sport then have another MOT (health check) you will get a free ticket to watch the mighty Saints. Statts – 100 undertaking activities – 60% moving onto accredited courses

63 Reality 22 Residents Last Year 2 Moved on to better accommodation Prison re-calls, Cant stay clean Other arrangements

64 Outcomes Star Chart

65 Jigsaw

66 Personalisation 1. Needs Identification 2. Support Plan 3. Undertaking Personalisation Intervention Improving Outcomes Improved wellbeing, self esteem and independence Reduction in substance use Exit

67 Decision making Process Decision-making Mechanism Budgetary AuthoritySpeed of Decision Substance Misuse Worker acting alone Up to £10 per personSame day Substance Misuse Worker, in consultation with the Team Leader Up to £30 per person Usually within 1 working day Weekly Substance Misuse Managers meeting Up to £200 per personUsually within a week 4 Weekly Allocations Committee Meetings Amounts exceeding £200. Usually within a month

68 Positive Move On with Service Users Tim Spilsbury Together

69 26 October 2009 POSITIVE MOVE ON SELF DIRECTED SUPPORT

70 THE SELF DIRECTED SUPPORT HYPOTHESIS Service users who are able to choose and direct their support service provision will significantly engage more with the service and demonstrate greater progress in attaining their recovery goals and aspirations.

71 SELF DIRECTED SUPPORT Stage 1 – SDS Recovery Vouchers

72 RECOVERY VOUCHERS

73 Vouchers are used by the Service User to: DIRECT CHOOSE ENSURE EMPOWER DIRECT CHOOSE ENSURE EMPOWER

74 SELF DIRECTED SUPPORT

75 OUTCOMES

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78 HOURS OF SELF DIRECTED SUPPORT

79 SELF DIRECTED SUPPORT OUTCOMES

80 NUMBER OF SERVICE USERS ENGAGED IN INDEPENDENT LIVING SKILLS THROUGH SDS.

81 NUMBER OF SERVICE USERS ENGAGED IN SOCIAL INCLUSION THROUGH THE SDS.

82 NUMBER OF SERVICE USERS ENGAGED IN PERSONAL HEALTH ACTIVITIES THROUGH THE SDS.

83 NUMBER OF SERVICE USERS ENGAGED IN EDUCATION, TRAINING, EMPLOYMENT AND VOLUNTEERING THROUGH SDS.

84 SELF DIRECTED SUPPORT Stage 2 – SDS ISF

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86 Service users have the option to: Choose their support provision from a flexible staff team whilst still benefitting from established core provision. Choose from staff profiles which member of staff they feel BEST FITS their interests and needs. Be allocated an individual service fund (ISF) to purchase staff time/support and therefore fully prepare for independent living. Identify when they wish to receive their support as convenient to them. Identify which recovery pathways are most meaningful to them and identify activities to meet those recovery goals Be supported by their chosen support worker to access external support providers and community support options as required. Have the option to work with their chosen support worker after leaving the service to ensure continuity and minimise relapse (identified through a personal budget either allocated through a service fund or through direct payments).

87 The ISF fund enables service users to choose and direct their own support by identifying the flexible element of their support around the core component.

88 Sharing Good Practice – Innovative Ideas for Sustainable Move On Workshop

89 Round Up Fiona Minchew HCC Supporting People


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