1. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth EHR - Readiness and Redesign The Building Clinic Capacity for Quality (BCCQ) Program Experience OCTOBER 27, 2009 BRIDGET HOGAN COLE, MPH PROGRAM DIRECTOR BCCQ PROGRAM – COMMUNITY PARTNERS

2. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth Goals of the Program Increase Quality Improvement Capacity Increase the capacity of Southern California community clinics to apply quality improvement strategies and engage in quality improvement initiatives. Advance Implementation of Health Information Technology Advance Southern Californian community clinics implementation of health information technologies that support the delivery of high quality healthcare.

3. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth The BCCQ Program – Findings –Comprehensive EHR Readiness Assessment of 51 community health center organizations: 57% - not prepared 41% - moderately prepared 2% - highly prepared –Key Success Factors: Process Redesign A Vision Centered in QI Collaboration is Key Staging Implementation

4. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth The BCCQ Program – Support –Provides trainings and direct consultant support for the participating clinic teams –Participating clinic teams commit to: Create multi-disciplinary teams – senior executives, QI, physician leadership and front line staff. Focus on projects that are of priority – diabetes care, immunization monitoring, womens cancer screening. Focus on their QI vision and how the software can support that vision. Its about the QI, the provision of care - not software.

5. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth Quality Improvement Vision and Leadership Quality Improvement Vision and Leadership People, Processes, and Patients Quality Improvement Vision and Leadership People, Processes, and Patients Technology Quality Improvement People, Processes, and Patients Vision and Leadership Technology Expertise Community Collaboration

6. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth

7. Building Clinic Capacity for Quality (BCCQ) Program A project of Community Partners Sponsored by: Blue Shield of California Foundation, Kaiser Permanente, LA Care Health Plan, and UniHealth