1. THE DREAM CONTINUES: YOUR WEEK at the 2014 NATIONAL GAMES
An exploration of the
National Games Experience

2. A Great National Games Experience Starts with Great Communication
Customer service is not a department
Customer service is an attitude
Set the Tone
Communicate! Communicate!

3. Who are the National Games “Customers?”

4. Great National Games Starts with Great Communication
Use Your Tools
Shutterfly Team Site
National Games Website
Team Parents
Region Website, National Director of Tournaments, Venue Chair, National Office staff

5. We are all Ambassadors for AYSO National Games

6. THE 2014 NATIONAL GAMES
We are going to be taking a look at what will be taking place the entire week of the National Games
We will be using past National Games experiences to guide us.

7. THE BEGINNING
Mike Michalski is best known as the founder of the AYSO National Games. After running an annual tournament in Southern California for a number of years, he decided to invite AYSO players from all over the U.S. to one location to play in a tournament. That tournament has become the AYSO National Games.

8. 2014 NATIONAL GAMES June 29th – July 6th Torrance
Core Teams & some VIP Teams
Riverside
Extra, Adult, & some VIP Teams

9. 2014 NATIONAL GAMES
Got your invite ? Start making plans with YOUR AYSO TEAM
Players
Fans
Coaches
Referees

10. You’ve received an invitation and want to accept …….YES!!!!!!
ACCEPTANCE PROCEDURE
You’ve received an invitation and want to accept …….YES!!!!!!
Regional Response form with National Games Fee must be sent in by the due date

11. AT THE NATIONAL GAMES
If you have not yet received an invite, it may not be too late to go to the 2014 games.
Check with NDOT, Venue chair, or National office staff for any available slots

12. formed with any participants thus joining.
PLAYER ELIGIBILITY
To be eligible to participate in the National Games, all players must meet a Registration requirement and a Primary Program participation requirement.
It is the intent of these rules that participants will not join the organization for the express or singular purpose of participating in the National Games and that teams will not be
formed with any participants thus joining.

13. REGISTRATION REQUIREMENT
Eligible players must be either:
Registered in eAYSO MY BY 3/31/13
Registered in eAYSO MY BY 3/31/14 OR
Registered in eAYSO MY BY 9/30/13

14. PARTICIPATION REQUIREMENT
To be eligible to participate in the National Games, players meeting the registration requirements must be certified by the RC as having actively participated in a primary program.
Active Participation is defined as having played in 1/2 of the scheduled games.
Primary Program- includes approved Extra programs but not other programs

15. COACHING REQUIREMENT
All AYSO coaches (and assistants) who wish to coach in the AYSO National Games must, at a minimum:
Be a registered volunteer in eAYSO for membership year
Have Safe Haven Coach certification
Be trained per the National Coaching Program Guidelines at age/skill level of the team entered
CAN ONLY BE A COACH OR ASSISTANT FOR ONE TEAM.

16. AT THE NATIONAL GAMES
All rostered players will be verified at the National Office
If any doubt or question check with NDOT sooner than later
There is always a coach or player who finds out at the games they are not eligible

17. PAPER WORK Make sure paper work is organized National Games Roster
Medical releases
Emergency Authorization
ID cards for Players/Coaches
Game Cards

18. SPORTSMANSHIP TRADITIONS
National Games are a celebration, not a national championship.
There are sportsmanship traditions.

19. SPORTSMANSHIP TRADITIONS
Regional/Team Banner
Team/National Games
Pins and Coins
Regional/Team Uniforms
Area/Regional/Team T-shirts

20. Regional/Team Banner

21. Team/National Games Pins and Coins

22. REGIONAL/TEAM UNIFORMS
Need two sets of contrasting colors

23. Area/Regional/Team T-shirts

24. TEAM CHECK IN

25. TEAM CHECK-IN Torrance: Salon EF Torrance Marriott
All teams must check in at their National Games headquarters during dates and times noted in the NG master schedule.
Bring all paper work and arrive early
Torrance: Salon EF Torrance Marriott
Sunday, June 29th, 2014 – 12pm-7pm
Monday, June 30th, 2014 – 8am-7pm
Tuesday, July 1st, 2014 – 8am-2pm
Riverside: Riverside Convention Center

26. OPENING CEREMONY VIP Teams Soccerfest Players Referees
2016 Host Section
Teams by Sections

27. OPENING CEREMONY

28. OPENING CEMEMONY

29. OPENING CEREMONY Torrance: StubHub Tennis Center
July 1st, 5pm-8pm
Riverside: Location TBD

30. Special Meetings/Dinners
Soccerfest - Tuesday
Coaches - Tuesday
Referees - Tuesday
Volunteers - Thursday

31. SOCCERFEST MEETINGS Torrance - Marriott Host Hotel – Time TBA
Riverside- Marriott Host Hotel – Time TBA

32. COACHES MEETING/DINNER
July 1st, 2014
Torrance – Location TBD – 9pm-10pm
Riverside – Riverside Convention Center - 9pm-10pm

33. REFEREES MEETING/DINNER
July 1st, 2014 Torrance – Location TBD – 9pm-10pm Riverside – Riverside Convention Center – 9pm-10pm

34. SOCCERFEST Creates the atmosphere for the games
Fundamental part of the Games
Integral part of the Games experience
Every Coach/Player should participate
Players are enriched by interacting with
players/coaches from across the country
Players/Coaches make friends, not opponents

35. SOCCERFEST

36. SOCCERFEST Torrance - All Fields, July 2nd - 8am-4:30pm
Riverside – AB Brown Soccer Complex, July 2nd – 8am-4:30pm

37. VIP GAME

38. VIP GAMES Torrance – Wilson Park Sports Complex
Riverside – AB Brown Complex
July 3rd – 8am-5pm
July 4th – 8am-5pm
July 5th – 8am-5pm (optional)

39. YOUTH EVENT

40. YOUTH EVENTS
Torrance – July 2nd, 5:30pm-10pm, Seaside Lagoon Riverside – July 2nd, 5:30pm-10pm, Castle Park

41. VOLUNTEER DINNER

42. VOLUNTEERS DINNERS
Torrance – July 3rd, Time TBD Riverside – July 3rd, Time TBD

43. POOL PLAY
Two games on Thursday
Two games on Friday
One game Saturday morning
U10 power pooling

44. U10 POOL PLAY Initial pools based on geographic diversity
Two games on Thursday
Regrouped into new pools based on Thursday's performance (power pooling)
Two games on Friday
Regrouped into new pools based on Thursday and Friday's performance (power pooling)
Next three(two on Saturday and one Sunday morning) games will determine team placement for medals

45. QUARTER FINALS Saturday afternoon
Top two teams from the 4 pools are paired 1st from one pool versus 2nd from another pool
1st and 2nd from the same pool are placed in opposite sides of the bracket
Winners advance to the semifinals
Runner-ups advance to the consolation semifinals

46. SEMIFINALS/FINALS Semifinals Sunday morning
Winners advance to the Finals
Runner ups to the 3rd Place game
All Finals and 3rd Place games Sunday afternoon

47. CONSOLATION SEMIFINALS/PLACE GAMES
Winners advance to 1st place game
Runner-ups advance to 3rd place game
All consolation place games – Sunday afternoon

48. AYSO Michalski Sportsmanship Cup
AWARDS
Sportsmanship
Division winners
Place medals
All divisions
AYSO Michalski Sportsmanship Cup

49. SPORTSMANSHIP AWARDS Division Winners
Torrance – West High, July 5th, 2014, After Pool Play
Riverside – AB Brown Soccer Complex, July 5th, 2014, After Pool Play

50. PLACE MEDALS Division Winners
Torrance – July 6th, After Championship Round on the field
Riverside – July 6th, After Championship Round on the field

51. AYSO MICHALSKI SPORTSMANSHIP CUP
The AYSO Michalski Sportsmanship Cup is an honor dedicated to AYSO Hall of Famer and founder of the AYSO National Games, Michael "Mike" Michalski and celebrates teams that display good sportsmanship, fairness and respect.

52. AYSO MICHALSKI SPORTSMANSHIP CUP
Torrance – July 6th, After Championship Round on the field
Riverside – July 6th, After Championship Round on the field

53. WRAP-UP Pack and leave for home Pay all final bills
Send out Thank-yous to all contributors with team picture from the Games
Any excess funds need to be given to the Region for future National Games trips
Team Party – share pictures/videos

54. Resources Section Tournament Administrators Section 1 – Laura Love
Fred Silver
Section 2 – Drew Van Horne Section 9 – Stephen Service
Section 3 – Steve Barth Section 10 – Graham Rice
Section 4 – Terry Kelley Section 11 – Carlos Alcaino
Section 5 – Jess Sullivan Section 12 – Annette Klein
Section 6 - Teri Frice Dave Ehrhart
Section 7 - Maynard Pang Section 13 – Donald Mock
Section 8 – Beth Baker Section 14 – Alan Degan

55. NATIONAL TOURNAMENT ADVISORY COMMISSION
Irwin Kavy National Director of Tournaments
Steve Alpert Section 3 & 13
Bruce Bricks Section 11
David Ehrhart Section 2,9, & 12
Bill Hoffmann Section 4, 6, & 8
John Hadidan Section 10
Laura Love Section 1 & 7
Randy Smith Section 5, 13, 14 & 99
Dianne Stratton NTAC Special Consultant
Brendan Cravalho NBOD Liaison
Scott Gimple National Office Liaison

56. We are ALL AYSO National Games Ambassadors!

57. What other questions do you have? How can we help?
Open Discussion
What other questions do you have?
How can we help?
What can we do to assist you?

58. Customer Service Advice From an Expert
“Whatever you do, do it well.
Do it so well that when people see you do it they will want to bring others and show them how well you do what you do.”
Walt Disney

59. Great AYSO Soccer Starts with Great Communication
Each player and parent should know
how to reach their Region leadership from
a tool provided for them to reference at home
Business Card Magnet
Brochure
Bookmark
Flyer

60. Each year, the AYSO National Office receives thousands of calls/ s from concerned families who can not reach their local Region or do not get replies to questions about… …player registration …coach, team, practice time, location …volunteer points, referee points …playoff criteria and participation …refunds, uniform returns, next registration

61. They would rather be communicating with you!
Reachable phone
and publicized
AYSO
Make sure there is room for messages
Website up to date
REPLY
ASAP