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1.888.CE Today | 1.888.238.6329 P r e p a r e d E x c l u s I v e l y F o r : The University of Louisville. Ordering Reference Guide
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com WELCOME PRODUCT OFFERING The following products are offered by Corporate Express: office supplies computer supplies (toner, etc.) office furniture *Check E-Way for your current product offering. Please contact your local Corporate Express Account Manager Corporate Express is pleased to announce a Strategic program designed to streamline the procurement process for your office products, computer supplies and furniture. Through this program, you can be assured that you will receive competitive pricing on the items that you use everyday. You will also be able to take advantage of additional savings by using quality Corporate Express Brand products. This program also offers the following benefits to support your procurement needs: Fast Internet ordering through www.eway.comwww.eway.com Your User Id is your initial password The first time you log in, you will be prompted to create a unique password Expanded product offering (updated frequently) Best Buy items are identified by $ Next business day delivery on most items Toll-free Customer Care support at 1-888-CE-TODAY where you can speak with a customer service team that is dedicated to our area! Efficient billing and reporting tools By ordering your supplies from Corporate Express, you can better manage your costs. We appreciate and thank you for your support as we support you through this exciting program. Sincerely, The Corporate Express Management Team
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com Online Ordering You must be registered in E-Way to order online through this program. Click on Corporate Express – link on the University of Louisville site or Go to www.eway.com and enter your User ID and Password (case sensitive) www.eway.com If you require a User ID and Password please click on the following link; http://www.cexp.com/webforms/uofl/ewayreg.htm ORDERING PROCESS KEY CONTACT INFORMATION Corporate Express Customer Care (for all general service questions) Phone # 1.888.CE.TODAY (1.888.238.6329) Our phone lines are open from 8am – 8pm Eastern Standard Time (Monday – Friday) Corporate Express Technical Support (for E-Way performance questions) Phone # 1.800.353.3375,,,,
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com CORPORATE EXPRESS CONTACT INFORMATION Local Account Representatives – Office Supplies » Name-Charles Beard » Phone Number-502-899-2644 » E-Mail Addressemail@example.com – Computer, Ink and Toner Supplies » Name-Dean Kotheimer » Phone Number 502-899-2623 » E-Mail Addressfirstname.lastname@example.org – Inside Account Manager » Name-Paula Scruggs » Phone Number-513-714-5038 » E-Mail Addressemail@example.comAddressfirstname.lastname@example.org – Furniture Representative » Name-Theresa Jewell » Phone Number-513-714-5062 » E-Mail Addressemail@example.comAddressfirstname.lastname@example.org Customer Experience Center: 888-CE-TODAY (888-238-6329) E-Way Help Desk: 800-353-3375
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com Simple methods to check the status of your order… Order Tracking Orders may be tracked online via E-Way You may track orders by calling Corporate Express Customer Care at 1.888.CE TODAY (1.888.238.6329). You will be asked to provide your E-Way order number. Please have this number available. Backorders Item availability is noted in E-Way when you place your order. Backorders will be noted on your Pack Slip. Backorders are normally delivered within 1-3 business days. Backorders will automatically ship as soon as the product becomes available. There is no need to reorder. Backorders are never billed before they ship. If an item will be unavailable for an extended period of time, you may be contacted by Customer Care for appropriate action. In the unlikely event that you have not received your backordered item* within five business days, contact Corporate Express Customer Care at 1.888.CE TODAY (1.888.238.6329) for backorder status. (*except for special orders or orders not processed through E-Way). Please have your E-Way order number available. Urgent or Emergency Orders If you absolutely need a product overnight (i.e. last minute presentation or unexpected project due yesterday), you should always call Customer Care to check on product availability. If we dont have the product, we can work to find it or suggest an acceptable alternate solution, which can then be ordered by the Customer Service Advisor. Missing Items Inspect your order carefully against packing list upon arrival. Review order to see if item is actually missing or has just been backordered or the part number has changed. Contact your Customer Care Team by fax or phone; they will insure the problem is corrected. Report Order #, Item # and Quantity from packing list. Report the item received in place of your missing item, if any. ORDER STATUS
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com RETURN PROCESS RETURNS ARE EASY! JUST LET US KNOW: On-Line: Return to the On-Line ordering site, select Returns from the menu, complete the information, and submit your return request. By Phone (1.888.238.6329): Have your packing list ready when speaking to Customer Service as your customer number, order number, items to return, a reason for your return, contact information and method of return will be required. What Happens Next? Customer Service promptly will issue a Return Request, which is given to your delivery driver who will pick up your return from Uof L Central Receiving. Departments are responsible for getting merchandise to Uof L Central Receiving personal, they can be contacted at 852-5890. You will receive credit for the item(s) returned upon verification of condition received. Corporate Express has a clear and consistent return policy to support your needs… RETURN POLICY Please return products in re-saleable condition (original, unmarked package) within 30 days of receipt of your order. (Returns over 60 days old may incur a restocking charge) For health and safety reasons, food, beverage, or first aid items are not returnable. Corporate Express can only issue credit for items purchased from Corporate Express. Corporate Express makes every effort to be fair and reasonable with regard to returns. If you have any questions, please contact your Corporate Express Customer Care Specialist at 1.888.CE TODAY (1.888.238.6329). There are no returns of special orders or non-stock furniture except for defective products. Please do not write or mark on the product outer packaging
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com FURNITURE DELIVERY With distribution centers across North America, Corporate Express will provide you with the products that you need when you need them… Catalog items ordered (except One Shop Express items), in most markets, by 5:00pm Local Time are scheduled for your next business day delivery. (Orders must reach Corporate Express by 5pm local time) Making Your Office Work Smarter. It all starts with office furniture that looks smart and works smart. Corporate Express provides a complete selection of furniture from the worlds finest manufacturers – from the simple to the sophisticated. We provide office furniture solutions that work more efficiently and effectively – solutions that are simple and flexible enough to meet your needs Furniture is Just the Beginning. Our services go far beyond picking the right desk or chair. The challenges you face when creating or updating your office space in an ever-changing workplace can be overwhelming. Thats why were there every step of the way to work through these challenges together including: Design and Space Planning Delivery and Installation Budget Constraints Technological Issues Due to the number of products and variations available, only a limited offering of furniture products is available through E-Way Please contact your Corporate Express furniture representative Theresa Jewell at theresa.jewell@CEXP.com for additional products and pricing options
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com CARTON CONTENTS PACK LIST Represents the entire contents of a shipment. Your entire order, including backorders, will be displayed here. Pricing will also appear on each item if approved through this program. Lists the contents of each carton within a shipment. This document DOES NOT display backorder information or pricing. You will receive this document in each mixed carton.
www.eway.com 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com HELPFUL HINTS Here are some things to keep in mind to help make the ordering process quick and easy… Use E-Way or the current Corporate Express Sourcebook to identify your items that you want to order. To obtain a Corporate Express Sourcebook call 1888-CE TODAY or 1-888-238-6329 If you need an order the following day, make sure to place the order before 5PM local time. Be sure that the quantities and units-of-measure are accurate on your orders before submitting (Orders cannot be modified or cancelled through E-Way once they are submitted). Here are some E-Way features that will help make your online shopping experience a pleasant one… ADVANCED SEARCH FILTERS can greatly reduce the number of results a search will yield, making it much easier to find a specific product. For example, you can search for only contract items, recycled items, or only items in your own or your companys order history. THE ITEM NOTE FIELD can be used to help organize each item in your order. For example, enter the persons name for whom the item is being ordered. This information will appear on your packing slip for easy reference when the order arrives. SHIPPING STATUS allows you to track the status of your order and verify who signed for your delivery and when they signed for it. Go to MY ORDERS MY ORDERS provides easy access to your orders submitted through E-Way. Personal Orders- allows any University of Louisville employee to take advantage of the same pricing offered to the University for their own purchases! Simply call 1-888-238-6329 and tell customer service that you would like to set up a personal account under Account #15708297, they will ask you for your name, phone #, email address and shipping and credit card information. You will be emailed your login information for your own personal account that will ship to your home.
About Us Corporate Express, Inc., a Buhrmann company (NYSE: BUH), is one of the worlds largest business-to-business suppliers of essential office and computer products and services with 2006 sales of approximately $4.9 billion in North America. Corporate Express product offering includes office and computer supplies, imaging and computer graphic supplies, office furniture, facility supplies, document and print management, desktop software, promotional products and other similar products. Corporate Express broad product offering, commitment to service, distribution expertise, technological excellence and world-class associates bring a distinct competitive advantage to the office products industry. With operations in more than 17 countries and strategic partnerships in an additional 11, Corporate Express is currently the only B2B office products company with a true one- company global capability. Corporate Express, Inc. is a wholly owned subsidiary of Buhrmann, NV, an international business services and distribution group. Buhrmann NV generates approximately $7.9 billion in sales for 2006, and is the worlds major supplier of office products and graphic systems for the business market. Key Facts – Corporate Express North America… Has one of the most advanced distribution infrastructures in the industry, with more than 1,240 delivery vehicles. Delivers an average of $16 million in office and computer products every business day in North America, $7.33 million of which is ordered through the Internet. Services approximately 90% of the Fortune 500 companies. Has 200 locations, including 48 distribution centers spanning over 8.6 million square feet, most of which are ISO 9001 certified. Has over 10,600 employees in North America, including more than 1,900 sales personnel and more than 600 customer service personnel. Our Competitive Advantage… Broad product offering / Commitment to service Distribution expertise / Technological excellence Global presence / eBusiness leader World-class team 1.888.CE Today | 1.888.238.6329 U of Ls custom site @ www.eway.com