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© 2009 InfoTrends, Inc.www.infotrends.com U.S., W. European and World Wide Market and Trends for Laser and Inkjet Supplies John Shane Director, Communication.

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Presentation on theme: "© 2009 InfoTrends, Inc.www.infotrends.com U.S., W. European and World Wide Market and Trends for Laser and Inkjet Supplies John Shane Director, Communication."— Presentation transcript:

1 © 2009 InfoTrends, Inc.www.infotrends.com U.S., W. European and World Wide Market and Trends for Laser and Inkjet Supplies John Shane Director, Communication Supplies Consulting Service September 2010

2 2 © 2009 InfoTrends, Inc.www.infotrends.com Boston UK Tokyo Beijing Industry analyst firm focused on the consumer imaging, office document technology and production printing & publishing industries. FocusedCredibleResponsiveVisionary

3 3 © 2009 InfoTrends, Inc.www.infotrends.com Relationship-Based Consulting Services On Demand Printing Wide Format Printing Jetting Technologies Digital Peripherals Solutions Image Scanning China Printers Digital Photography Image Scanning Photo Printing Dynamic Content Software On Demand Printing Production Workflow Solutions Dynamic Content Software Network Document Solutions Internet Imaging Image Scanning Communication Supplies Production Workflow Solutions Document Outsourcing Business Development Strategies Communication Supplies Network Document Solutions Managed Print Services Communication Supplies Photo Printing Internet Imaging Digital Photography HardwareServicesSoftwareSupplies Consumer Office Production

4 4 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Print Volume (B) Print volume withstood previous recessions Explosion of devices, analog to digital Hint of some impact from recessions Print volume declines in 08 and 09 Market is mature Recession is be deeper Office market is most vulnerable Fewer people and less activity Focus on costs, electronic workflow Production is more resistant Analog to digital Higher value pages (color) Home may be the most resistant – but for photos?

5 5 © 2009 InfoTrends, Inc.www.infotrends.com Recessions current impact on the supplies market Overall print volumes are down in 09, 9% from the peak in 2007 Reduced headcount and activity Emerging MPS impact Great incentive to save money on office supplies 3 rd Party Product gains share but not enough to offset overall decline -35% share for B/W printer, 23% share for B/W MFPS, 6% share for Color devices Duplex rates Restricted color use Growing interest in Managed Print Services Print volume reductions come with MPS

6 6 © 2009 InfoTrends, Inc.www.infotrends.com Recessions longer term impact on the supplies market Slower growth than previously forecasted Slow return of white collar employment Residual reluctance to increase costs Slower decline for B/W printing Slower shift to color, on-going controls Some aftermarket share gains to stay? MPS gains share and impacts supplies Print volume reductions within an organization -Shift to less-paper processes Increased use of 3 rd party Duplex printing Shift to higher volume machines with lower CPP? InfoTrends believe that the recession will have a long term impact on print

7 © 2009 InfoTrends, Inc.www.infotrends.com Supplies Market Forecast

8 8 © 2009 InfoTrends, Inc.www.infotrends.com U.S. & Western Europe Installed Base Forecast Units (000) USWestern Europe

9 9 © 2009 InfoTrends, Inc.www.infotrends.com U.S. & Western Europe Total Print Volume Forecast (B) USWestern Europe

10 10 © 2009 InfoTrends, Inc.www.infotrends.com World Total Print Volume (B) Electrophotography and Desktop Inkjet

11 11 © 2009 InfoTrends, Inc.www.infotrends.com World Total Print Volume (B) Electrophotography and Desktop Inkjet

12 12 © 2009 InfoTrends, Inc.www.infotrends.com U.S. & Western Europe Electrophographic Marking Supplies $M at Final POS Electrophotographic Copier and Printer and MFP Total Value=Toner, Developer, photoreceptor and Residual Cartridge USWestern Europe

13 13 © 2009 InfoTrends, Inc.www.infotrends.com U.S. & Western Europe Electrophotographic Marking Supplies $M at Final POS Electrophotographic Copier and Printer and MFP USWestern Europe

14 14 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Serial Inkjet Cartridge Units (M) Serial Inkjet Printers/MFPs USWestern Europe

15 15 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Serial Inkjet Cartridge $M at Final POS Serial Inkjet Printers/MFPs USWestern Europe

16 16 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Facsimile Marking Supplies $M at Final POS USWestern Europe

17 17 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Total Marking Supplies $M at Final POS USWestern Europe

18 18 © 2009 InfoTrends, Inc.www.infotrends.com World Total Marking Supplies Value at Final POS $M Electrophotography and Desktop Inkjet

19 19 © 2009 InfoTrends, Inc.www.infotrends.com World Total Marking Supplies $M at Final POS Electrophotography and Desktop Inkjet

20 20 © 2009 InfoTrends, Inc.www.infotrends.com WW Marking Supplies Value at Final Point of Sale $M

21 © 2009 InfoTrends, Inc.www.infotrends.com OEM vs. Aftermarket

22 22 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Aftermarket Share of Total Marking Supplies $M Electrophotography US WE

23 23 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Total Aftermarket Supplies Revenue at Final POS $M Electrophotography US WE

24 24 © 2009 InfoTrends, Inc.www.infotrends.com U.S B/W Laser Cartridge Channels 2009 Share of Units

25 25 © 2009 InfoTrends, Inc.www.infotrends.com U.S Color Laser Cartridge Channels 2009 Share of Units

26 26 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Color Aftermarket Issues Aftermarket penetration about 7% Higher for separates and for non-Chemically produced toner Lower for AIOs Developer AIOs very difficult. Barriers are: Toner Matching toner to drum Process problems/reliability Reseller concerns? Users are ready to try aftermarket color Resellers may not be ready to offer them

27 27 © 2009 InfoTrends, Inc.www.infotrends.com Leading laser cartridge manufactures supplying to the US market Remanufactured CartridgesNew Build Clover (US, Mexico, Canada, Vietnam) Ninestar / G&G (China) (Clover) West Point Products (US)Print-rite (China) Nukote (Mexico)Uninet (China) MSE (US)Media Sciences (production in China) PTI (US)GPI (Taiwan) Print-Rite (China)GCC (Hong Kong) Turbon (US/Europe/Asia)Hana (Korea) AFEX (China)MMC (China) Mipo (Hong Kong)Others

28 28 © 2009 InfoTrends, Inc.www.infotrends.com Q47: Toner Cartridges Typically Purchased for Laser PRINT Devices Which type of toner cartridges does your company typically buy for your laser printers or multi- function devices? N =

29 29 © 2009 InfoTrends, Inc.www.infotrends.com Q53: Whether Toner Cartridges are Refilled For the non-OEM, refilled, remanufactured, compatible toner cartridges that you use. N =

30 30 © 2009 InfoTrends, Inc.www.infotrends.com U.S Inkjet Cartridge Unit Demand (M)

31 31 © 2009 InfoTrends, Inc.www.infotrends.com Western Europe Inkjet Cartridge Unit Demand (M)

32 32 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Aftermarket Share of Inkjet Cartridge Units

33 33 © 2009 InfoTrends, Inc.www.infotrends.com Western Europe Aftermarket Share of Inkjet Cartridge Units

34 34 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Aftermarket Share of Inkjet Cartridge Units

35 35 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Inkjet Aftermarket Product Types Integrated Cartridges

36 36 © 2009 InfoTrends, Inc.www.infotrends.com U.S. Inkjet Aftermarket Product Types Ink tanks

37 37 © 2009 InfoTrends, Inc.www.infotrends.com Western Europe Aftermarket Share of inkjet Cartridge Units

38 38 © 2009 InfoTrends, Inc.www.infotrends.com U.S Inkjet Cartridge Channels 2009 Share of Units

39 39 © 2009 InfoTrends, Inc.www.infotrends.com Q48: Inkjet Cartridges Typically Purchased for Inkjet PRINT Devices Which type of inkjet cartridges does your company typically buy for your inkjet printers or multi-function devices? N =

40 40 © 2009 InfoTrends, Inc.www.infotrends.com Q54: Whether Inkjet Cartridges are Refilled For the non-OEM, refilled, remanufactured, compatible inkjet cartridges that you use. N =

41 © 2009 InfoTrends, Inc.www.infotrends.com MPS Impact on Supplies and our evolving need to print

42 42 © 2009 InfoTrends, Inc.www.infotrends.com Reasons for Office Printing Printing Growth Time EmergingRapid Growth PeakingDeclining Fading Read and Discard Temporary Reference Transactions Collaboration/Editing Archival/Storage ?

43 43 © 2009 InfoTrends, Inc.www.infotrends.com Document Printing Migration and Losses Conventional Print Magazines Newspapers Forms Short run color Variable data On demand Production Digital Statements Invoices Office Print Photo Books Marketing Promotional Mobility Social Media Reports/Memos

44 44 © 2009 InfoTrends, Inc.www.infotrends.com Office Document Printing Lifecycle Printing Growth Time EmergingRapid Growth PeakingDeclining Fading Web Pages Maps Contracts/Legal Docs Proposals /Memos Color Brochures Marketing Collateral Mobile? Social Media? Financial Reports Forms/Invoices Engineering Docs Spreadsheets Presentations Reports Newsletters

45 45 © 2009 InfoTrends, Inc.www.infotrends.com U.S. MPS Market Forecast $M

46 46 © 2009 InfoTrends, Inc.www.infotrends.com U.S. MPS Share of Supplies Market $M at Final point of Sale – Supplies in Office Environment (Excludes Home and Production)

47 47 © 2009 InfoTrends, Inc.www.infotrends.com N = Respondents who are currently engaged in MPS Percentage of Money Initially Saved by Assessment U.K. France, Germany

48 48 © 2009 InfoTrends, Inc.www.infotrends.com MPS disrupting the supplies market Less print in the workflow More duplex printing Lower cost per page Migration to more cost effective devices Cost pressure across all classes of office devices Increased use of 3 rd party supplies Controls on color Cost per coverage pricing model? Disruptions in the distribution channel

49 49 © 2009 InfoTrends, Inc.www.infotrends.com Distribution Issues MPS impact on the channels? Who will lose who will win the business as it shifts under an MPS plan All suppliers need to position for MPS What is the role of the contract stationer in MPS? What is the role of the internet specialist? Distributors? How does MPS change supplies buying and delivery?

50 50 © 2009 InfoTrends, Inc.www.infotrends.com U.S. MPS Impact on Supplies 2010 Level of MS Service Channel Legacy of MPS Provider End User Organization Size

51 51 © 2009 InfoTrends, Inc.www.infotrends.com N = 439 Not Important Extremely Important Q.26: Rate the importance to each of the following criteria to why you chose to engage in Managed Print Services? (1 to not important to 5 extremely important) Mean Importance of Criteria in Choosing to Engage in Managed Print Services – Total (Q.26) (1) U.K. France, Germany

52 52 © 2009 InfoTrends, Inc.www.infotrends.com Importance of Criteria for Engaging in Managed Print Services (1) Rate the importance to each of the following criteria to why you chose to engage in Managed Print Services? N = 343 Very ImportantNot Important Source: Professional & Managed Print Services Multi Client Study U.S MPS Study

53 53 © 2009 InfoTrends, Inc.www.infotrends.com Current Types of Supplies Companies Are Getting Through MPS Services (Q.88) N = 208 Respondents who are currently engaged in MPS Q.88: What types of supplies are you currently getting through your MPS services? U.K. France, Germany

54 54 © 2009 InfoTrends, Inc.www.infotrends.com Type of Supplies Received Through MPS Services What types of supplies are you currently getting through your MPS services? N = 157 Respondents involved or familiar with Managed Print Services who are currently using Managed Print Services for their company Source: Professional & Managed Print Services Multi Client Study U.S MPS Study

55 55 © 2009 InfoTrends, Inc.www.infotrends.com General Category of Supplies Company Opt to Use More of N = 76 Respondents that have used/is using document assessment software or has engaged in some sort of consulting services What general category of supplies did your company opt to use more of as a result of its document assessment? Source: Professional & Managed Print Services Multi Client Study U.S MPS Study

56 56 © 2009 InfoTrends, Inc.www.infotrends.com Marking Supplies Distribution Channel Share 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Other Channels Internet Specialist Other Consumer Retailer Paper Merchant Hardware Vendor Direct Forms MFR/Dist. Direct Mail Catalogs Warehouse Clubs Computer Superstore Office Superstores Printer Dealers BTA IP Specialist Small BPIA Contract Stationer MPS Which channels will make way for MPS?

57 © 2009 InfoTrends, Inc.www.infotrends.com Green/Environment

58 58 © 2009 InfoTrends, Inc.www.infotrends.com N = 319 Importance of Environmental Features When Making the Decision to Purchase Printer Products How important are the following environmental features when making the decision to purchase printer products for your business?

59 59 © 2009 InfoTrends, Inc.www.infotrends.com USA: OEM Toner Cartridge Return Programs CompanyProgram NameYear Began CanonCanons Toner Cartridge Return Program Recently expanded 1990 DellUse and Return Program2003 EpsonEpson Toner Recycle Program2005 HPPlanet Partners1991 IBMIBM Printer Supplies Return Program2001 LexmarkLexmark Cartridge Collection Program1996 RicohUsed Toner Cartridge Collection Program 1995 SamsungSTAR (Samsung Take Back and Recycling Progam) 2008 ToshibaClose the Loops Zero waste to Landfill recycling program 2008 XeroxGreen World Alliance1960s

60 60 © 2009 InfoTrends, Inc.www.infotrends.com USA: OEM Inkjet Cartridge Return Programs CompanyProgram NameYear Began DellInkjet Recycling Program 2003 HPPlanet Partners1998 EpsonInk Cartridge recycling program LexmarkLexmark Inkjet Cartridge Return Program (Close the Loop) 1996

61 61 © 2009 InfoTrends, Inc.www.infotrends.com Environmentally Responsible Printer Brands Please indicate which of the following printer/printing brands are best described by the following statements: 'is environmentally responsible' N = 319

62 62 © 2009 InfoTrends, Inc.www.infotrends.com USA and W. Europe Remanufacturer Laser Cartridge Flows Land Fill 80% ~26% Bad* ~74% Good* Remanufactured Recycle or Landfill = Recollect only 15% of cartridges needed 85% fall out of the loop 20% are Collected again

63 63 © 2009 InfoTrends, Inc.www.infotrends.com USA and Europe Remanufacturer Inkjet Cartridge Flows Land Fill 86% ~30% Bad* ~70% Good* Remanufactured Recycle or Landfill = Recollect only 10% of cartridges needed 90% fall out of the loop 14% are Collected again

64 64 © 2009 InfoTrends, Inc.www.infotrends.com U.S. What happens to Cartridges/components that remanufacturers collect but cant use or sell?

65 © 2009 InfoTrends, Inc.www.infotrends.com Update on Legal Issues

66 66 © 2009 InfoTrends, Inc.www.infotrends.com Patents and Intellectual Property OEMs are increasing their vigilance to protect their intellectual property Increasing pace of lawsuits and actions through the US Government International Trade Commission to receive damages, court injunctions or exclusion orders to protect against product that infringes intellectual property We expect that US based vendors and resellers will develop a heightened concern about new-build supplies especially those made in China.

67 67 © 2009 InfoTrends, Inc.www.infotrends.com Companies Involved in Recent Suits with Lexmark, HP, Canon or Epson CompaniesLexmarkHPCanonEpson Ninestar Technology Company, Ltd. Ninestar Image Co. Ltd. (a/k/a Ninestar Technology Co., Ltd.) Ninestar Image Intl Ltd. Acecom Inc.-San Antonio d/b/a Inksell.com ACM Technologies, Inc. Copy Technologies, Inc. Direct Billing International Incorporated d/b/a Office Supply Outfitters and d/b/a The Ribbon Connection Print-Rite Holdings Ltd. Nano Pacific Corporation Nectron International, Inc. Mipo International Ltd. Comptree Ink d/b/a Meritline ABCInk, EZ Printer Essentials.com, Inc. Mextec d/b/a Mipo America Ltd. Seine Image International Co., Ltd. Town Sky Inc. Zhuhai Gree Magneto-Electric Co. Ltd. Ziprint Image Corporation

68 68 © 2009 InfoTrends, Inc.www.infotrends.com Companies Involved in Recent Suits with Lexmark, HP, Canon or Epson CompaniesLexmarkHPCanonEpsonCompaniesLexmarkHPCanonEpson 123 Inkjets.com Jahwa Electronics Co., Ltd. 123 Refills, Inc. John Does 1-20 Abacus 24-7 LLC L2 Commerce, Inc. d/b/a PrintMicro.com ABCCo.net, Inc. Laser Toner Technology, Inc. AcuJet LD Products, Inc. All Amedia Outlet Corp. d/b/a Inkandbeyond.com Linkyo Corp. d/b/a Supermediastore.com Alpha Image Tech Master Ink Co., Ltd. Apex Distributing Inc. Media Street Inc. d/b/a mediastreet.com Artech GmbH MicroJet Technology Co., LTd. Asia Pacific Microsystems, Inc. Mipo Science & Technology Co., Ltd. Aurora Eshop, Inc. d/b/a butterlyinkjet.com Mipo Technology Limited Butterfly Print Image Corp. Ltd. MMC Consumables Inc. C&R Services, Incorporated d/b/a C&R Distributors and C&R Distributing Ninestar Japan Co. Cartridge Hut and Paperwork Plus Ninestar Management Co., Ltd. Cartridges R Us, Inc. OHM Electric Inc. Chung Pal Shin Ourway Image Co., Ltd. Clickinks.com, LLC Polek & Polek Inc. Color Creation Inc. Price-Less Inkjet Cartridge Co. Compu-Imaging, Inc. PTC Holdings Limited Copylite Products Corp. Quality Cartridges, Inc. Dataproducts USA LLC R & L Imaging Group, Inc. formerly known as IEM Consumables, Inc. Eforcity Corporation d/b/a Eforcity.com Red Powers, Inc. EIS Office Solutions, Inc. REV Corporation E-Toner Mart, Inc. Ribbon Tree (USA) Inc., dba Cana-Pacific Ribbons Inc. Futurewell Holding Limited RibbonTree (Macao) Trading Co., Ltd. Gerald Chamales Corp., d/b/a Rhinotek Computer Products Shanghai Angel Printer Supplies Co. Ltd. Global Business Support Systems, Inc. d/b/a Printcountry.com Shenzhen Print Media Co., Ltd. Glory South Software Manufacturing Inc. SinoTime Technologies, Inc. d/b/a All Colors Huizhou Jahwa Electronics Co., Ltd. SmartOne Services LLC d/b/a InkForSale.net IJSS Inc., d/b/a TonerZone.com Inc. and d/b/a Inkjet Superstore Tatrix International Ink Lab (H.K.) Co. Ltd. Tully Imaging Supplies Ltd. Ink Tec America Corporation Union Technology Intl (M.C.O.) Co. Ltd. Ink Tec Co. Ltd. Virtual Imaging Prouducts Inc. Ink Technologies Printer Supplies, LLC d/b/a Ink Technologies LLC Wellink Trading Co., LTd. Inkjetmadness.com d/b/a inkgrabber.com XP Solutions Properties, LLC d/b/a Clickinks.com Inkjetwarehouse.com Inc. XSE Group, Inc. InkPlusToner.com Zhuhai National Resources & Jingjie Imaging IowaInk, LLC d/a/b iowaink.com Zhuhai Seine Technology Co., Ltd.

69 69 © 2009 InfoTrends, Inc.www.infotrends.com Q55: Opinion on Counterfeit Cartridges Do you believe that there is a lot of counterfeit toner and inkjet cartridges in the market? N =

70 70 © 2009 InfoTrends, Inc.www.infotrends.com Q56: Counterfeit Cartridges Causing Problems Do you believe that counterfeit toner and ink cartridges present a problem for your company? N =

71 71 © 2009 InfoTrends, Inc.www.infotrends.com Summary US and WE are flat with potential for slight revenue growth MPS is a threat to the supplies market growth MPS likely increases aftermarket share and disrupts the channels Green is of growing importance but may have the PR edge Legal is moving into high gear

72 72 © 2009 InfoTrends, Inc.www.infotrends.com


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