4000/8000 series: Lift the top door Replace toner cartridge Pull toner strip if any Close top door
9000 series: Open the front door Pull down the blue lever Replace cartridge Pull up the blue lever Close front door
The printer will often know where the jam is located. The vast majority of jams will occur underneath the toner cartridge. The paper trays are also known to jam frequently.
Smudged pages A new cartridge sometimes fixes this If not, a new fuser installation is required Unable to print Various reasons: network-related, software problem, toner required, printer is off Faded pages This often indicates a new cartridge is needed
Powerpoint Slides Full-sized powerpoint pages will take a long time to print, sometimes taking over seconds per slide. Adobe PDF files Will sometimes not print from the internet unless they are saved locally first. Gibberish pages Usually caused by printing from a file with a long name Also occurs when printing directly from the internet or blackboard
Configuration Page Click the menu button until you see Information Menu Use arrow keys to find Configuration Page Click Select button to print Supplies Status Page Find Supplies Status within the Information Menu Click Select button to print