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A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting, Sixth Edition Chapter 12 Supporting Printers
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition2 Objectives Learn about printer types and features Learn how to install printers and share a printers and how to manage printer features, add-on devices, and the printer queue Learn about routine maintenance tasks necessary to support printers Learn how to troubleshoot printer problems
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition3 Printer Types and Features To Configure, Repair, and Maintain printers –Requires knowledge of printer types and features Understanding how a printer works –Helps in logically diagnosing and resolving printer problems
© Cengage Learning 2013 Types of Printers Major categories: –Laser, inkjet (ink dispersion), thermal printers, and impact printers A+ Guide to Hardware, Sixth Edition4 Figure 12-1 Okidata C3200n color laser printer
© Cengage Learning 2013 Laser Printers Laser printer: electrophotographic printer –Uses mechanical, electrical, and optical technologies –Capable of handling and printing large volumes quickly and continuously –Printer that is able to print on both sides of paper is called a duplex printer (double-sided printer) How laser printers work: –Toner placed on electrically charged rotating drum –Toner deposited on paper moving at drum speed –Toner cartridge needs replacing most often –There are 7 steps in the laser printing process A+ Guide to Hardware, Sixth Edition5
© Cengage Learning 2013 Laser Printers Seven steps in laser printing: –Processing image: bitmap of final page stored in memory –Conditioning: drum surface charged to -600 V –Writing: laser beam writes -100 V (discharge) image to drum surface –Developing: toner (-300 V) applied to -100 V areas of the drum –Transferring: toner drawn off drum and onto (positively charged) paper –Fusing: heat (melts) and pressure(roller presses) fuse toner to paper –Cleaning: drum cleaned of residual toner and charge A+ Guide to Hardware, Sixth Edition6
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition7 Inkjet Printers Overview of inkjet printer technology –Uses a type of ink-dispersion printing Older inkjet printers didnt provide high-quality resolution of laser printers. Todays are photo quality –Print head moves across paper One line of text created with each pass –Ink applied to paper using matrix of small dots Plates with magnetic charge direct path to the page –Different types of inkjets form droplets of ink in different ways
© Cengage Learning 2013 Inkjet Printers Comparing inkjet to laser printers: –Usually slower –Provide color printing at a lower cost –Images smudge on inexpensive paper Use only paper designed for inkjet printers Inkjet printer buying advice: –Printer using two or four separate cartridges A+ Guide to Hardware, Sixth Edition8 Figure 12-4 The ink cartridges of an inkjet printer
© Cengage Learning 2013 Impact Printers Guidelines for maintaining print heads: –Keep the printer in a cool, well-ventilated area –Do not print over 50 to 75 pages without a cool down A+ Guide to Hardware, Sixth Edition9 Figure 12-6 Keep the print head of a dot matrix printer as cool as possible so that it will last longer
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition10 Impact Printers Overview of impact printer technology –Best known impact printer: dot matrix printer –A print head moves across width of the paper –Pins are used to print matrix of dots on the page Pins shoot against a cloth ribbon (ink and lubrication) Ribbon impacts paper and deposits ink Dot matrix printer technology advantages: –Continuous tractor feed allows event and data logging –Can use carbon paper: print multiple copies –Extremely durable Last forever if maintained, but usually not worth fixing
© Cengage Learning 2013 Thermal Printers Use heat to create an image Two types of thermal printers: –Direct thermal printer Burns dots onto special coated paper (thermal paper) Often used as receipt printers –Thermal transfer printer Uses a ribbon that contains wax-based ink Heating element melts ribbon onto thermal paper Used to print receipts, bar code labels, clothing labels, or container labels Reliable and easy to maintain A+ Guide to Hardware, Sixth Edition11
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition12 Using Windows to Install, Share, and Manage Printers Printers can connect to a single computer or a network –Local printer attached to a PC using a port or wireless connection –Network printer has an Ethernet port to connect directly or uses Wi-Fi to connect to an access point OS compatible print drivers required –Use 32-bit drivers for a 32-bit OS and 64-bit drivers for a 64-bit OS –Windows 7 has many drivers built in or drivers can be downloaded from manufacturers website
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition13 Figure 12-10 A shared local printer and a network printer
© Cengage Learning 2013 Installing A Local or Network Printer Ways to install a local USB printer –Plug in USB printer: Windows 7/Vista installs printer automatically –Launch the installation program Installing a non-USB local printer or network printer using Windows 7/Vista –Verify printer on and available –In Windows 7 Control Panel click Devices and Printers A+ Guide to Hardware, Sixth Edition14
© Cengage Learning 2013 Installing A Local or Network Printer Installing a non-USB local printer or network printer using Windows 7/Vista (contd) –Click Add a printer and select the type of printer Local or Network –Windows searches for available printers Select printer from the list and click Next –Tell Windows where to find the printer drivers –Follow the wizard to install the printer –Send a test page to ensure proper setup A test page can be sent anytime through the Printer Properties dialog box A+ Guide to Hardware, Sixth Edition15
© Cengage Learning 2013 Sharing an Installed Printer Windows 7: make sure Turn on file and printer sharing is selected General steps for Windows –Open the printers Properties dialog box, select Sharing –Select Share this printer, enter name for the printer –Make drivers available in Additional Drivers window 32-bit operating systems: select x86 64-bit operating systems: select x64 A+ Guide to Hardware, Sixth Edition16
© Cengage Learning 2013 Installing a Shared Printer In Windows, make sure to Turn on file and printer sharing Two ways to install a shared printer on a remote computer –Use Windows 7 Devices and Printers window –Use Windows Explorer, the Network, or My Network Places window A+ Guide to Hardware, Sixth Edition17 Figure 12-26 Install a shared printer using Windows Explorer
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition18 Managing the Printer Queue Spooling: process of queuing print requests from application –Print spooler: print queue To manage print queue: double-click the printer icon in Windows 7 Devices and Printers window –If the printer reports a problem with printing, will be displayed as the status for the first job in the queue –To cancel a print job, right-click the job and select Cancel from shortcut menu To cancel all print job, click Printer and select Cancel All Documents
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition19 Figure 12-30 Manage the printer queue
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition20 Printer Maintenance and Upgrades Extending printer working life –Follow manufacturers directions for device use –Perform necessary routine maintenance On printer manufacturers web site look for: –Online documentation –Knowledge base of common problems Explanation of what to do about them –Updated device drivers –Replacement parts –Printer maintenance kits –Firmware updates
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition21 Figure 12-31 Symbols imprinted on a device that indicate danger Support for Printers
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition22 Support for Printers Protection when working inside a printer –Turn printer off, unplug it, wait about 30 minutes –Use an antistatic ground bracelet only for consumables and memory upgrades –Have help available nearby (High Voltage and High Heat) Keep a full supply on hand: Paper, ink cartridges, toner cartridges, etc. –Know how to exchange and how to recognize when they need exchanging
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition23 Cleaning a Printer As part of routine printer maintenance: –Clean outside of the printer with a damp cloth Do not use ammonia-based cleaners –Clean the inside of the printer with a dry cloth –Do not blow out toner with compressed air –Two safe tools: Toner-certified vacuum cleaner Extension magnet brush –Software may be used to clean inkjet nozzles and calibrate/align cartridges Cartridge nozzles may have to be manually cleaned using distilled water and cotton swabs
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition24 Printer Maintenance Kits Printer maintenance kit (Usually High End Printers) –Specific printer components –Step-by-step instructions for performing maintenance –Special tools or equipment: utilities and printer buttons
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition25 Upgrade the Printer Memory or Hard Drive Internal hard drives can hold print jobs and fonts Extra memory can speed up memory performance, reduce print errors, prevent Out of Memory errors
© Cengage Learning 2013 Troubleshooting Printers Use flowchart logic (next slide) to isolate problem The object is to isolate problem to one of the following areas (Find your foothold) –The printer itself –Connectivity between the PC and its local printer –Connectivity between the PC and a network printer –OS and printer drivers –Application attempting to use the printer A+ Guide to Hardware, Sixth Edition26
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition27 Figure 12-52 How to isolate a printer problem.
© Cengage Learning 2013 THE END….. A+ Guide to Hardware, Sixth Edition28
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition29 Summary Languages that Windows can use with printing are PostScript, PCL, GDI, and XPS Two most popular printers are laser and inkjet Seven steps of laser printing include: processing, charging, exposing, developing, transferring, fusing, and cleaning Inkjet printers print by shooting ionized ink at a sheet of paper Dot matrix printers are a type of impact printer Direct thermal printers use heat to burn dots into special paper
© Cengage Learning 2013 A+ Guide to Hardware, Sixth Edition30 Summary A printer is installed as a local printer connected directly to PC or a network printer Under Windows7/Vista/XP, you can install a printer by launching a setup program on the CD that came with the printer You can share an installed printer on a network Network printers are usually identified by an IP address An inkjet or laser printer can be calibrated to align color on the page
© Cengage Learning 2013 Summary Check the page count of the printer to know when service is due Memory and a hard drive can be added to improve performance Use a print server to manage printers on a network –The Print Management tool in Windows can be used Poor print quality can be caused by printer drivers, the application, Windows, or the printer A printer needs memory to render a print job –If low on memory, add more memory A+ Guide to Hardware, Sixth Edition31
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