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Australian Army Cadets Information Communication Technology Update Presentation 2014 COURAGE, INITIATIVE, RESPECT, TEAMWORK A cultural change to embrace.

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Presentation on theme: "Australian Army Cadets Information Communication Technology Update Presentation 2014 COURAGE, INITIATIVE, RESPECT, TEAMWORK A cultural change to embrace."— Presentation transcript:

1 Australian Army Cadets Information Communication Technology Update Presentation 2014 COURAGE, INITIATIVE, RESPECT, TEAMWORK A cultural change to embrace the use of Information Technology in the AAC

2 Information Communication Technology Update 2014 AAC ICT Team Meet the Team Unfilled Positions Update AAC ICT Support Statistics ICT Support Request Major Requests Toner Cartridges Unit Websites Toner Cartridges ID Card Printers New Broadband Rollout CadetNET Version 5 Project Update Version 5 Proposed UI Social Media AAC Intranet Upcoming Changes A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

3 Meet the AAC ICT Team ICT Team Currently Comprises of the Following Team Members:- ICTM – LTCOL(AAC) Gordon Hamel – FT ACS Based in Canberra Strategic Planning and Management of Team Senior ITSO – LT(AAC) Jonathan Morffew – PT ACS Based in Hobart ICT Planning, Management of ICT Support and System Fault Resolution ITSO – LT(AAC) Christopher Maloney – PT ACS Based in Perth SharePoint Management, System Fault Resolution and ICT Planning A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

4 Meet the AAC ICT Team ICT Team Currently Comprises of the Following Team Members:- ITSO – CAPT(AAC) Paul Britton – PT ACS Based in Sydney ICT Support and Broadband Support ITSO – LT(AAC) Michael Heywood – PT ACS Based in Adelaide ICT Support and Broadband Support ITSO – LT(AAC) Ben Carmichael – PT ACS Based in Melbourne ICT Support, SharePoint Maintenance Assistance and Broadband Support ITSO – CAPT(AAC) Robert Gray – PT ACS Based in Perth ICT Support and Broadband Support A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

5 Status of Unfilled HQ AAC ICT Positions ICT Support Officer – FT ACS Awaiting Approval for Advertisement. TBC SO1 Information Management – ARes Not Currently Filled, Role is currently encompassed by the ICTM in the Short Term SO2 / SO3 Information Management – PT ACS Roles are Currently Vacant, Future Recruitment Planned 3 x Information Technology Support Officer – PT ACS Currently Recruiting 1 Position and 2 More to be recruited at a later date. A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

6 Closed AAC ICT Support Requests 2013 A cultural change to embrace the use of Information Technology in the AAC 867 Completed ICT Support Requests COURAGE, INITIATIVE, RESPECT, TEAMWORK

7 AAC ICT Support Request Response Times Data Gathered from 2358 Closed ICT Support Requests AAC ICT Support Request with priority of Medium From Issue Raised to Assigned to AAC ICT Staff average 33 mins From Assigned to to Initial Contact Of Member Average 10 Hours From Contact of member to Escalation to Developers (if reqd.) Average 1.5 Days From Contact Of Member to Work Completed Average 3.5 Days From Issue Raised to Issue Closed Average 4.5 Days These Response Times are still well below IT Industry Best Practices for Service Desk Support and for Managing 2718 Devices, 1879 Staff and Cadets. A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

8 IT Industry Response Times A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

9 AAC ICT Support Requests Most Common Faults Logged in the 1300 CADETS and AAC ICT SR System are: Password Resets Locked User Accounts Toner Cartridges ID Card Printer Supplies Activity Workspaces Battalion / Brigade AFX Activites Broadband Faults Trend Micro Updates A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

10 Password Resets Password Resets and Locked user Accounts can be reset by any of the following Appointments and these should be first point of contact (Chain of Command) for password resets: - Unit Administration Officer Unit Officer Commanding Battalion Administration Officer Battalion Commanding Officer Brigade Business Support Officer SO2 / SO3 Personnel Officer A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

11 Toner Cartridges Each AAC SCX4828 Printer (Black and White) are entitled to one 6000 Page Cartridge per Financial Year Each AAC CLX-3175FN (Colour) are entitled to be replaced and these can be ordered as single colours at a time. Printers are not to be used for photo copying of documents. Cartridges Are NOT provided for All Brigade / Battalion Courses or Activities The following details are required to be logged in the Contact Details Box of an AAC ICT Support Request: - Unit Contact Printer Model Asset Number Address for the Cartridge to be Sent Telephone Number CadetNET Address A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

12 CadetNet ICT Equipment – ID Printers Blank ID Cards and Ribbons – Dualys 3 An AAC ICT Support Request to be raised for replacement ID Cards and Replacement Printing Ribbons. Cleaning Kits Have Been Issued to Every State and they need to be used to maintain Pritner Operation The following details are required to be logged in the Contact Details Box of a Support Request: - Unit POC Address for the Cartridge/s to be Sent Telephone Number CadetNet Address A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

13 AAC Support Requests – Requirements ITSO On Site Support for BN Level Activities and above Support Request must be lodged NLT 8 Weeks (or earlier) prior to the Event Request must have dates for ITSOs Attendance of setup, pack up and whether on call support is required ICT Resources for Courses Camps are responsibility of the Region / Battalion. Activity Workspace Request ICTM Requires Support Request Raised 6 Weeks (or earlier) to allow for adequate prioritisation and staff allocation, as each workspace is customised to each activity At a Minimum, we require information as below :- Fields and Required Responses for Nominations in Excel Spreadsheet Permissions of who requires access and be able to edit / update nominations Is a Document Library Required for the activity? A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

14 CadetNet ICT Support Requests Trend Micro Titanium Internet Security Fault with Trend Micro Titanium Internet Security 2011 and Earlier which the DRN BlueCoat (Firewall) does not allow the Software to update when using the CadetNet Supplied Broadband Connection. Primarily Affects Users with Windows 7 Based CadetNet Computers Users are to Raise an ICT Support Request for a Trend Micro Update CD User to ensure the below details are listed in the Contact Details: - Point of Contact Unit Delivery Address CadetNet address Once the Job has been raised, a new CD will be dispatched with the system updates on it for users to install. A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

15 AAC Support Requests – Broadband Faults Currently NewSat / Dodo are no longer providing connection support to the exisiting AAC Broadband connections Connections which are currently Disrupted or Faulty Require an ICT Support Request Raised to ensure that these sites are Listed as a Priority One Conversion when PACNET Full Rollout Commences. Currently 37ACUs have logged a request advising of Faulty Connection and are Listed as Priority One for PACNET A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

16 New Tri-Service Broadband Rollout PACNET(Pacific Internet and Asia Netcom) is the selected provider to Defence for providing ADSL, ADSL2+ and Wireless ADSL to all Cadet Units around Australia and Internationally Phased Rollout of New Connections Tranche 1 is the Initial Pilot Rollout, 10 Sites Selected across Australia to test ADSL, ADSL2+ and 3G Wireless Connections Tranche 2 is conversion of all NewSAT/DODO Connections to PACNET Connections Tranche 3 is conversion of any cadet units of Wireless Broadband back to ADSL if it is now possible to do so A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

17 New Tri-Service Broadband Rollout Tranche 1 is Currently Underway, with 10 AAC Cadet Units currently trialling and providing feedback on the new Connections Tranche 2 will commence once the Pilot Rollout has been completed and feedback garnered from Participating Units. The Aim of Tranche 2 is to convert as many Cadets Units as possible with new PACNET as soon as they can be scheduled for conversion by the ICT Team. A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

18 CadetNet Unit Websites Every ADF Cadet Unit has a website on CadetNet for Recruitment, Information and Displaying their activities / achievements Having a Senior Cadet as a Web author and the OC / Admin Offr. As Web master will allow cadet units to develop their websites faster. An Examples are below: - 47ACU AAC does not endorse the usage of Pseudo Websites for Cadet Units, for queries refer to DIIMP 18/2000 A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

19 CadetNET Version 5 Update CadetNET Version 5 will be developed in Stages and Released Once Completed Stage 1 is the Development of the Service System Administration Module which is COMS Admin in the Current Platform Testing of the New Service System Administration Module will be undertaken in April 2014 by CRESD and Individual Service Subject Matter Experts Enrolment Workflows will be also developed and tested in conjunction with the new Service System Administration Modules to ensure the Business Workflows can be managed correctly A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

20 CadetNET Version 5 Proposed UI A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

21 Social Media Policy is currently under development, current guidance is use your own discretion and that all members of AAC are liable for their actions if they choose to use social media platforms and represent themselves as a member of the AAC. A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

22 AAC Intranet Upgrade AAC Intranet is currently undergoing a redevelopment, with some new features to be incorporated New Improved Document Library for Easier Navigation and Document Location New ICT Problem and Change Management System to improve ICT Service Delivery to AAC Units and HQs Improved Look and Feel Future Social Media Integration (Facebook, Twitter) A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

23 AAC Intranet Upgrade – Proposed New UI A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

24 AAC Intranet Upgrade – Proposed Document Centre UI A cultural change to embrace the use of Information Technology in the AAC COURAGE, INITIATIVE, RESPECT, TEAMWORK

25 LTCOL (AAC) Gordon Hamel


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