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Aastra – the Communication Company

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1 Aastra – the Communication Company

2 Aastra Technologies Limited
Aastra Technologies Limited, with its Headquarters in the Canadian city of Concord, Ontario, is one of the leading manufacturers of telecommunications systems Worldwide. Aastra Ticker: AAH.TO Toronto Stock Exchange

3 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 3

4 IP full size – for unbeatable value for money!
OpenCom 100 Little Big PBX IP full size – for unbeatable value for money!

5 OpenCom 100 Family – Key benefits
Communications servers for individual telecommunications and IP environments Single solution The systems combine conventional telephony with Voice over IP and mobility functions Easy setup Software assisted Browser controlled All-in-one Built-in applications – all browser controlled

6 OpenCom 100 Family – Key benefits
Integration of DECT System telephones and DECT GAP phones* Full IP solution possible … through DECToverIP® base stations* VoIP solution particularly suitable for branch offices that are connected to a company’s headquarters via IP routes *except OpenCom 131

7 Key Features of OpenCom 100 PBX Family
Modular, IP-aware, rack-versions available Two families of modules (4 … 60 ports / 16 … 200 ports) 13 display languages, 19 country specific adoptions Configuration and maintenance are web browser based remote service via ISDN PPP dial-in / IP Built-in applications: Web browser based, 60 days free trial DECT fully integrated, TDM-DECT and DECToverIP® System terminals (digital / IP) with complete menu control Router, DHCP server, Q.SIG, Q.SIG-IP, VPN (OC X320 only) 3 days training course will help for a good start

8 OpenCom 100 Applications – Browser based and Built-in
OpenCTI 50 CTI for all Windows / MAC / Linux operating systems OpenVoice 200 Voic system up to 200 individual / group boxes OpenAttendant 205 interactive announcement / automated exchange system OpenCompany 45 Up to 5 companies in shared office - trunk, phonebook etc. for common and / or separate use OpenCount 100 Recording and evaluation of 6000 call data entries OpenHotel 20 Hotel application: check in, check out, wake up call, room status, call data recording OpenHotel 100 Hotel application: check in, check out, wake up call, room status, call data recording, CDR-to-bill printingbb

9 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 9

10 Aastra 800 More than only another Soft-PBX
The OpenCom 100 for your server

11 Aastra 800 – Why? Aastra is the new call manager for standard PC with Windows XP professional® SP2 or Server 2003 PC-hardware will become the standard for PBXs in next 3…5 years Aastra is Aastra’s answer to the Asterisk challenge Full featured, mature call manager (OC 100 release 8.ff) Country specific features Mobility support: DECT and / or WLAN Maintained by a company dedicated to PBX business Aastra addresses the SME port range at the first step (up to 200 user)

12 Advantages through SoftPBX
Less cabling (structured cabling) One outlet per desk (forget parallel telephone cables – star architecture) One Admin PC network and voice data Proprietary vs. standard PC instead of “PBX”-hardware SIP phones or proprietary terminals TAPI, CSTA, XML or Special application interface Common communication infrastructure PC with call manager PC with application

13 Aastra 800 – Sales Channels
Aastra embraces the indirect sales channel Aastra is a product for the indirect sales channel Neither Aastra nor it’s partners – as long as they don’t have a strong footprint in the IT sector – have influence in the IT-admins decision about computer hardware Aastra is a vehicle to let Aastra’s partners work with the IT-admins providing service, config know-how, terminals, licenses and – last not least – PBXs

14 Aastra 800 – short Briefing (I)
PC operating system Windows XP™ or Server single processor, multi-core Callmanager evolution of OpenCom 100 Port range 200 seats depends on Erlang, DSPs, type of trunk Example: 2 PRI / 0,25E = 240 seats Licensing 1 SIP trunk, extensions = 0.00 € - additional licenses for trunks - additional licenses for extensions - additional licenses for applications - all licenses similar to OC 100

15 Aastra 800 – short Briefing (II)
Terminal hardware Aastra 675xi, Aastra 677xip, DECToverIP®, 3rd party vendor’s SIP equipment Trunk hardware PC cards for international compatibility Legacy support PC cards for international compatibility DHCP & TFTP restricted to serve Aastra’s equipment to avoid problems with IT admin (Option 43) Connectivity SIP, SIP-DDI PSTN (ISDN) based on PC-cards Q.SIG IP (OC 100 / OC 1000 systems)

16 Aastra 800 – Licensing 1 SIP trunk + 3-3-3 terminals always integrated
Supported terminals Aastra IP system terminals 100% features but proprietary IP Aastra SIP terminals with several system features directly supported for comfortable use e.g. busy lamp field 3rd party SIP terminals Lizenzname Aastra 800 OpenSoftphone  OpenAttendant 205   OpenCTI 50  OpenHotel 100  OpenCount 100  OpenLine QSIG-IP  OpenCompany 45  OpenCSTA 100   G.729 license  Aastra 677xip  Aastra 675xi  SIP extensions (3rd party equip)  SIP trunk / channel 

17 The Real Advantage – DECToverIP® Mobility at its best
DECT Base station connected via TCP/IP : RFP 32 IP / 34 IP  DECT Indoor / Outdoor RFP 42 WLAN  DECT and WLAN “Unlimited” number of portable parts per RFP RFP 42 RFP 34 RFP 32 17

18 VPN Connections QSIG over IP DECToverIP®
”IP to the Max!“ with OpenCom X320

19 OpenCom X320 – Q.SIG over IP Netzwerk
DECT S0 Internet VPN-Tunnel* Q.SIP over IP Q.SIP over IP * VPN with PPTP, IPsec and LT2P System Site 1 - Berlin Site 2 - Tokio

20 OpenCom X320 – DECToverIP® in Branch / HomeOffice
Internet RFP 32 IP DECT OpenCom X320 as VPN-Router VPN- Router** Branch – no PBX! DECToverIP® incl. Handover VPN-Tunnel* Headquarter * VPN with PPTP, IPsec or LT2P ** VPN-Router

21 OpenCom X320 – Mobile Office
VPN Function DECT Internet VPN-Tunnel* VPN-Client ** Worker in HomeOffice, Airport, Hotel, ... * VPN with PPTP, IPsec or LT2P ** PPTP in Windows 2000 IPsec in Windows XP Headquarter

22 Voice over IP – OpenCom X320
System IP phones OpenPhone 73IP, OpenPhone 75IP, soft phone OpenPhone 75IPC Connection with G.711 without Gateway module Provided that compressed codecs and echo cancellation are not necessary Internal connections from / to: analogue, BRI, UPN External connections DSL / SIP trunk Max. 32 channels usable (connections) Assumptions 100 Base-T network, switches, no hubs!

23 Voice over IP - with Media Gateway Module
Echo cancellation, bandwidth arrangement, ToS (Type of Service) Gateway necessary depending on bandwidth in VPN-networks (I.e.: Q.SIG over IP) SIP telephony from/to: analogue, BRI, UPN, PRI (OpenCom 130/150), DECT 8 channels M100-IP media gateway module G.711 ( ISDN), G.723.1, G.729AB ( GSM) DECToverIP® with all OpenCom

24 M100-IP vs. CF-Card Location for OpenPhone-IP- and IP-RFP-Firmware
Sometimes the MGW (M100-IP) is not existentially necessary, but no compressing codecs and no echo compensation! OP6xIP OP7xIP IP-RFP Softphone OC131 CF --- Flash OC130 o. MGW OC130 m. MGW MGW OC150 o. MGW OC150 m. MGW OC510 o. MGW OC510 m. MGW RAM OCX320

25 Calling via Internet DSL-Telephony
SIP-Telephony Calling via Internet DSL-Telephony

26 SIP Telephony Requirements
Requires MediaGateway (M100-IP resp. MG+ETH1-1) DSL-access with enough bandwidth, mainly upstream For professional use symmetrical DSL Bandwidth per speech channel about 100 kbps with G.711 SIP account from a provider Under test: ARCOR DDI Always running: QSC (incl. DDI !!) SIPgate t-online, 1&1, Freenet, a.o.

27 Configuration – Automated Route Selection
Configurator\LCR Configuration For well-known prefixes use LCR Create new provider, i.e. ”SIPgate“ – Route „SIP-trunk“ I.e. automated selection in Germany ; this area code is used for SIP-numbers only Configurator\Phone book One entry can be used for SIP (i.e. for SIP in business use ”private“ number). The entry contents the prefix for SIP trunk, i.e. “8” instead of “0” or “9” (z.B. ” “). This number can be used as default number.

28 Full Comfort There are three comfortable ways to initiate SIP calls:
Automated with LCR (ARS) Automated from Phone Book Manually dialling a route prefix Emergency calls should use standard wired trunks – if available! In case of moving sites, the location prefix is misleading for important help services – e.g. the fire department arrives on wrong city due to misleading prefix… Please bear in mind that the costs of transfer from Internet/SIP to the wired network or GSM!

29 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 29

30 Portfolio OpenCom 100-Family
All on a view

31 OpenCom 100 Overview OpenCom 510 OpenCom 150 OpenCom X320 OpenCom 130
IP- Phones OpenCom 150 Phones OpenCom X320 IP- Phones OpenCom 130 IP- Phones OpenCom 131 IP- Phones 4 8 16 32 64 128 Subscribers 31

32 OpenCom 131 - professional system telephony
Smallest member of OpenCom 100 family for ‘starter’ segment Fixed Capacity 2 x BRI (1 x external, 1 x var. ext./int.) 3 x digital UPN (non DECT) 8 x analogue with CLIP 1 Slot for analogue trunk lines M100-AT4 Target Group All markets in national- and international sales SMEs

33 OpenCom 130 - Open for Enlargements
Basic model of OpenCom 100 family On board 2 x BRI (1 x external, 1 x ext./int.) 3 x digital (non DECT) 4 x a/b (analogue subscriber) Capacity examples (Extension Set) 8 SIP channels (24 terminal max.), 11 digital, 12 a/b 2 BRI, 28 a/b, 3 UPN (no DECT), 1 PRI, 19 UPN (16 DECT), 8 analogue Integrated DECT server Integrated applications Cascadable (doubles capacity) Basic PBX Extension kit & 2nd PSU

34 OpenCom 150 - more flexible
Most flexible member of OpenCom 100 family - Portfolio completion in high end segment No ports on board - more flexible Port examples: max. 32 analogue user, 6 UPN (DECT), 2 BRI max. 24 UPN (DECT), 1 PRI, 16 analogue user 16 SIP channels,16 UPN (DECT), 8 analg. usr. System telephony Integrated DECT server 19”-version cascadable All features and applications of OC 100 family Wall mount housing or 19”rack version is cascadable

35 OpenCom 150 Slot for M100-TFE2 Slot for M100-V.24 Pay attention to
3 x digital 4 x analogue Slot for M100-TFE2 Slot for M100-V.24 Pay attention to right manual! CF-Card for OpenVoice 200 and OpenAttendant 205 IP-SW if no M100-IP-Gateway installed 5 slots for interfaces Slot for PRI interface (here: plugged)

36 OpenCom 150rack ICT-System in complete modular structure
All functions of OpenCom 150 Additional: cascading with OC150 No fixed port - completely flexible 5 slots for modules 3 digital, 4 analogue 3 option slots for V.24 / TFE2 / PRI/S2M 46 ports - with PRI/S2M 76 ports Max. equipped with: up to 24 Upn interfaces / with PRI trunk up to 32 analogue subscribers All RJ 45-jacks prepared on front panel No jumpers Only plug in modules No cabling inside necessary Cascadable with a second OpenCom 150rack 3 x digital 19“ housing 3 HU 4 x analogue

37 OpenCom X320 – IP pure OpenCom X320 Rack version available 2 x BRI/S0
3 x UPN DECT-enabled! 8 x a/b with CLIP Max. ports i.e.: 2 BRI/S0, 24 analogue, 32 IP, 3 DECT-RFP 4 BRI/S0, 8 analogue , 32 IP, 17 system terminals 6 S0, 8 a/b, 32 IP, 3 DECT-RFP, 8 SIP channels (8xtrunk or 24 phones) DECT und OpenVoice always on Board!! VPN-Router (PPTP, IPsec) HomeOffice, DECToverIP® Rack version available

38 Interface Modules 38

39 Modules for OpenCom 100 and X320
M100-A4 / M100-A8 4 / 8 analogue ports with CLIP M100-U4d / M100-U8d 4 / 8 UPN ports for system terminals or DECT RFPs M100-S2U6d Combined module with 2 BRI and 6 UPN ports for system terminals or DECT RFPs M100-S2A6 Combined module with 2 BRI and 6 analogue ports with CLIP M100-S4 Module with 4 BRI ports 39

40 Modules for OpenCom 100 and X320
M100-AT4 4 analogue trunk lines (HKZ); DTMF dialling M100-IP 8 gateway channels between IP- und non-IP; used for SIP and high quality VoIP 40

41 Modules for Special Slot X320
M300-FaxV24 – module for Fax and V.24 Module for OpenCom X320 – one incoming FAX box and V.24 for external call data recording 41

42 Others on special slots
S2M module (OpenCom 130/150) – ISDN-PRI 2Mbit/s M100-TFE (OpenCom 130/131) – 6-,8-wire door interface M100-TFE2 (OpenCom 150) – 6-,8-wire door interface M100-V.24 (OpenCom 130/131/150)

43 OpenCom 510 – the large one Complete feature set and applications of OpenCom 100 range up to 200 users cascaded (doubled capacity with 2 racks) Port examples: max. 88 analogue, 8 BRI max. 88 UPN (DECT), 1 PRI 200 IP-Terminals with 64 gateway channels and e.g. 2 PRI for fallback 160 UPN or analogue, 4 PRI No ports on board - more flexible Hot plug possible Integrated DECT server All features and applications of OC 100 family System terminals VoIP with OpenPhone 7x IP and IPC

44 Overview – OpenCom 100

45 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 45

46 OpenPhone System Terminals
The Customers Tool

47 System terminals for OpenCom and Aastra 800
Aastra 677x Family System terminals for OpenCom and Aastra 800

48 Display Languages for Aastra 677x
D Deutsch GB English F Français I Italiano FIN Suomi NL Nederlands HU Magyar S Svenska E Español RUS PyccКNЙ P Português TR Türkce EE Eesti

49 Aastra 677x – Wired Phones New Family Design
Identical layout of all operating keys – better MMI Optimised key alignment for optimised handling Keyboards with lots of programmable keys Headset interface EHS Illuminated display for Aastra 6775 and KeyExtension Aastra M676 Wall mounting

50 Overview of System Terminals
Aastra 6771 Freehand speaking 1 line key / 5 function/target keys 2-line display EHS headset interface Aastra 6773 1+2 soft keys / 5 function/target keys 4-line graphic display max. 3 KeyExtensions 73P# Aastra 6775 1+8 softkeys 11-line illuminated graphic display max. 3 KeyExtensions 73P# or KE75D Aastra M671 36 soft keys Paper stripes Function or target keys with LED max. 3 key extensions – 36 keys each For Aastra 6773 and Aastra 6775 Aastra M676 20 soft keys 3 levels each Flexible display description Illuminated display Function or target keys max. 3 key extensions – 60 keys each For Aastra 6775

51 Aastra 6771 5 programmable keys with LED Paper stripes
1 Line key with LED 2-lin display, 19 characters Headset connection (EHS) Freehand speaking Ringing-LED UPN 2-wire 1000m cable length Colours: ice grey, black Wall mounting Firmware update and feeding via UPN

52 Aastra 6773 UPN 2-wire 1000m cable length or IP
Colours: black, ice grey (UPN only) Tilt angle 4 steps from 21° until 30° Wall mount Firmware update and feeding via UPN 5 programmable keys with LED Paper stripes 4-line graphic display – 48*144 Pixel Headset connection (EHS) Ringing-LED Freehand speaking Up to 3 key extensions Aastra M671

53 Aastra 6775 UPN 2-wire 1000m cable length or IP
Colours: black, ice grey (UPN only) Tilt angle 4 steps from 21° until 30° Wall mount Firmware update and feeding via UPN 1 line- + 8 programmable keys with display and LED Paper stripes 1-line illuminated full graphic display Headset connection (EHS) Ringing-LED Freehand speaking Up to 3 key extensions Aastra M671 or Aastra M676

54 Aastra 6775, Aastra 6775ip Same functions and user interface like UPN version DTMF dialling during connection Headset jack Keyboard extension (LED, LCD) – up to 3 modules Firmware update over LAN Powered over LAN (IEEE 802.3af – class 3) or power plug Integrated switch QoS via ToS-flag, Ethernet header prio (802.1p), VLAN support (802.1q) Voice activity detection, comfort noise insertion, echo cancellation

55 Aastra M671 Key extension for Aastra 6773, 6775, 6773ip, 6775ip
3 key extensions per terminal Paper stripes for description 36 keys with LED Tilt angle 4 steps from 21° until 30° Power feeding necessary 1 plug-in power supply for up to 3 key extensions or Power over Ethernet PoE Aastra 6773ip, 6775ip

56 Aastra M676 Key extension for 6775 and 6775ip
3 key extensions per terminal Illuminated display description 20 keys in 3 levels with LED (60 keys!) Tilt angle 4 steps from 21°until 30° Power feeding necessary 1 plug-in power supply for up to 3 key extensions or Power over Ethernet PoE Aastra 677xip

57 SoftPhone Aastra 2770ip Like Aastra 677xip Softphone
for MS-Windows PCs Design of OpenPhone 7x-system terminals Identical functionality like IP-terminals Additional: Integrated PC-Voic Call recording (on PC hard disk)

58 Aastra 677x Overview Aastra 6771 Aastra 6773 Aastra 6775 Aastra 6773ip
Aastra M671 (LED) Aastra M676 (LCD) Interface Up Ethernet - Headset yes Colour Black ice grey Black Handsfree yes, LED LCD 2 * 19 character 48 * 144 dots 128 * 144 illuminated Inclination fixed Adjustable, 21°, 24°, 27°, 30° Wall mounting ABC keyboard Function keys with LED 5 (Paper) 5 (Paper) 3 (LCD) 9 (LCD) 36 (Paper) 20 (LCD) 3 levels

59 Aastra 673xi, 675x i The Aastra SIP Terminals
…Your Choice

60 Aastra 673xi – Entry Model SIP-Phones
Aastra 6730i, Aastra 6731i New Design – identical to system terminals Slim design wall mounting Professional SIP terminals Low entry models for all days used System functions programmable on keys 60

61 Aastra 675xi – High Level SIP Terminals
Aastra 6751i, 6753i, 6755i, 6757i New Design – identical to system terminals Expanding with KeyExtensions for busy lamp fields, function- and target-keys Headset connection Four different models Illuminated display for the comfortable ones Slim design wall mounting System functions programmable on keys

62 SIP – Really… System Terminals OpenCom 100 and Aastra 800
Supported System Functions – Programmable directly from OpenCom or Aastra 800 Web-Configuration Speed dial BLF Phone book Missed calls list Accepted calls list Voice messages Voice box Presence Call forwarding Pick-up Take (mainly used for FMC) Phone look Logout XML keys

63 Overview IP-Phones

64 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 64

65 The best wireless technology for each application/solution
Mobility DECT and WLAN The best wireless technology for each application/solution

66 Cellular DECT Radio Network
RFP 22 for indoor Max. 2 UPN ports / up to 8 calls RFP 24 for Outdoor Class IP 65 (dust tight / water jets) Antennas with different beam characteristics available (i.e. directional) Max. number of RFPs: 48 (OpenCom 510) System handsets up to 127 / independent of number of RFP 4 simultaneous calls per UPN port Max. cable length to RFPs up to 1000 m 2-wire interface No additional feeding RFP 22 RFP 24

67 DECToverIP® DECT Base station connected via TCP/IP :
RFP 32 IP / 34 IP  DECT Indoor / Outdoor RFP 42 WLAN  DECT and WLAN RFP 42 RFP 34 RFP 32

68 New family of DECT handsets Aastra 600d
Your Connection to the World. New family of DECT handsets Aastra 600d

69 Aastra 600d Handset Family
Objective New family of wireless handsets based on DECT / GAP / CAP (610d, 620d, 630d) Dedicated for use with PBXs’ of the Aastra group and OEM-systems Scope 610d: Low End Office version with basic features, Protection Class IP 50 620d: Business version, Protection Class IP 50 630d: Industrial / Care, Protection Class IP 65 Can be used in EMEA, North and South America (FCC approval), RSA, Australia Business perspective One common product family for all, will force more quantities, better logistics and prices. Renewal of outdated terminals, better chance to cooperate with OEM partners Having an own device for rough environments like Health & Care New features required by our customers

70 Features 610d Standards Batteries Housing Display, Special Keys
DECT / GAP / CAP Firmware download over air or PC One PCB for 610d, 620d, 630d Housing Scratch protected Display Drop-resistance: 1.5 m (on concrete) Display, Special Keys 2" monochrome display, back lit 1 three - coloured LED Illuminated Keypad 3 programmable soft – keys 2 plus / minus keys Batteries Lithium-Ion battery pack, 850 mAh At least 12 h talk time At least 100 h stand by time Intelligent Battery Management 610d

71 Features Aastra 610d Audio Charger Options Interfaces Local features
40 polyphone (Midi type) ring tones with automatic volume control Full duplex hands free mode Ambient noise filter for loud environments Interfaces Headset connector Local features Phonebook with 100 entries Redial (20) and caller (30) list 11+1 Display languages Charger Options Charger – Light (standard) (Charger plus) Rack charger

72 Features Aastra 620d and 630d Standards Housing
DECT / GAP / CAP Firmware download over air or PC One PCB for 610d, 620d, 630d Housing Scratch protected Display Rubber armed (630d, only) Drop-resistance: 2 m Display, Keypad (module) 2" Colour TFT display (65,536 colours) 1 three - coloured LED Illuminated Keypad 7 programmable keys: 1 Hotkey, 3 Soft - keys, 3 Side keys 1 Emergency key (630d, only) Batteries Li-Ion Battery Pack 850 / 1800 mAh Intelligent Battery Management At least 24 h talk time with 1800 mAh At least 200 h stand by time with 1800 mAh 620d

73 Features Aastra 620d and 630d Audio Interfaces Local features Charger
40 polyphone (Midi type) ring tones with automatic volume control Full duplex hands free mode Ambient noise filter for loud environments Build in trembler Interfaces Headset connector Bluetooth interface (speech) Micro-SD Card connector (supported with later release) Local features Phonebook with 200 entries Redial (30) and caller (50) list 11+1 Display languages Man down function (630d, only) Charger USB charger Charger – Light (standard) (Charger plus) Rack charger 630d

74 Aastra 600d Handset Family
New MMI style: Pop-up windows Scrollbar Colour based visualisation 620d / 630d: Colour schemes and small / large font selectable Download options: Download of new firmware, possible from PBX* and PC-Tool (later release) 620d / 630d: Download of costumer specific melodies and idle pictures possible from PBX* and PC-Tool (later release) Download of additional language file possible from PBX* and PC-Tool (later release) Phonebook transfer via PBX* Handset configuration and branding via Air-Interface from PBX* * If supported by PABX

75 Thank You

76 Aastra – DECT-System Terminals

77 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 77

78 Full integrated Solutions OS independent
Applications Full integrated Solutions OS independent

79 Applications for OpenCom 100
OpenCTI 50 – Browser based CTI-Function for all user i.e. Apple, Linux etc. OpenVoice 200 – integrated Voic system up to 64 Boxes, also group boxes possible OpenAttendant 205 – integrated interactive announcement and automated exchange system OpenCompany 45 – 5 companies in shared office - trunk, phonebook etc. for common or / and separate use OpenCount 100 – 6000 call data recording and evaluation - Browser based use OpenHotel 100 / OpenHotel 20 – Hotel application incl. Check-In, -Out, wake-up-call, call data recording, etc. OpenLine SIP 2 – SIP-trunk, 2 additional channels (2 incl. with M100-IP) OpenLine QSIG over IP – Networking between OpenCom machines FMC – perfect integration of GSM as system terminals

80 Licence Handling Test licence for most applications available for 60 days trial  Order licence Get licence paper – TAN set Get serial number out of OpenCom by: Configurator\System info\Version\Hardware\Serial number “SN100-…” Open internet page Fill in ser.-no. and TANs Get key Copy the key and fill in web-browser: Configurator\SYS\Configuration\System\Licences\Activate

81 Computer Aided Calls with OpenCTI 50
also with DECT

82 OpenCTI 50 TAPI- (Windows-) independent CTI application
Web browser based solution (HTML JavaScript) OS-Independent (Win, Apple, Unix, Linux) No software installation 60 days trial version Specials: Busy lamp field on up to 8 PCs Internal text messages from/to system terminals (also to groups) Export function Voic to .WAV format Direct access to internal phonebook Instant messaging with 9 prepared messages (each user can read in “his” language) Transfer calls on PC/MAC Comfortable usage of OpenVoice

83 OpenCTI 50 - Outgoing text messages
Text messages from PC to system terminals Texts to groups of terminals Display of internal sent messages (max.10) Display with date/time Entries may be deleted separately

84 OpenCTI 50 - Phonebook 3 display versions: Search for name or number
personal phonebook central phonebook personal and central phonebook Search for name or number Page back/forward Dialling via symbol: Office, mobile, private Sending of internal text message or Adding, editing, deleting of entries : in personal phonebook in company phonebook in central phonebook Import/export of personal phonebook Import/export and deleting of central phonebook only in configurator

85 OpenVoice 200 1 Testbox available (15 min.) – lost in case of implementing licence Fully integrated solution with 4…8 channels (depending hardware) 4 different sizes 2…60 Boxes can be added up to 200 (OpenCom 510) Announcement before answering Guided by Voice prompts Softkey for Voicebox programmable PIN-protection Comfortable usage with OpenCTI 50 7 welcome- und 4 goodbye texts for each Box, time dependant switchable Notification call to internal or external number immediately or daily on fixed time Group boxes up to 20 members

86 OpenAttendant 205 Up to 5 parallel Auto-Attendant-Systems
Easy configuration with web browser Up to 50 menus – multiple usable Menus flexible interlocking 12 actions in each menu (0-9, *, #) Up to 300 audio files PIN protected areas – i.e. for: Disclosed messages VIP-Call from outside Code protected call diversion i.e. to private number or GSM Up to 4 channels parallel Use of OpenAttendant as „best friend number“ inward dialling – PIN – dialling number for outgoing call with cheaper provider

87 OpenAttendant 205 – Configuration Screenshots

88 OpenCompany 45 Multi tenant system for up to 5 companies
3 Types of phonebooks: Central phonebook for common use Company phonebook Personal phonebook per user Trunk code for each company i.e. with „0“ Automatically getting own company route with trunk code Common switchboard or one per each company Separate call data evaluation / interpretation (Option OpenCount 100)

89 OpenCount 100: Call Data Recording
Integrated Function, no additional hardware / software necessary Storage on integrated memory no CompactFlash-Card necessary Activated with separate licence 60 days trial license can be activated on request one time 6.000 call data recordable Incoming and outgoing calls Project numbers recorded Display and printing via LAN-PC with web browser Data export as CSV-file (i.e. to MS-Excel) Definition of filters for call data evaluation

90 OpenHotel 100 Basic handling on system terminal
PC with web browser, no SW-installation Check-In / -out Easy to survey room status free, cleaning, occupied (printout possible) Message Waiting Indication MWI on System terminals More than two reception phones - OpenPhone 65 / 63 Room terminals: analogue or OpenPhone OpenCount 100 integrated Call data and invoice preparation Wake-up calls Test license 60 days

91 Easy to survey room status

92 OpenHotel 20 Special inexpensive solution for small hotels / pensions
Features based on OpenHotel 100 Differences against OpenHotel 100 Limited to 20 rooms No overview on PC No room status on PC No printout of call data 60 days trial version of professional solution OpenHotel 100

93 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 93

94 External applications
TAPI, X.31, etc.

95 The Interface for - …everything!
CSTA The Interface for …everything!

96 CSTA – Open Interface for Applications
CSTA Phase implemented (Licence for Phase 3 required). Full feature set of TAPI and lots of additional possibilities: Part I Change of user group for a user (I.e. hotel room) Change of user name – incl. phonebook Change display language Reset user incl. calling lists, call divert etc. Status keys on system terminals Configurable menus

97 CSTA Diagnoses/traces of CSTA via web-browser.
Part II Wakeup call Transparent keypad data Request time group / change time group (day/night etc.) Call data (continuously) CTI for virtual user Message call Diagnoses/traces of CSTA via web-browser. CSTA running on all OpenCom 100th Coding regarding ASN.1-BER (basic encoding rules) (XML since Release 9.00)

98 Applications based on CSTA of OpenCom 100/Aastra 800
iLink – CTI and CRM for Apple TeKoWin – Hotel, Care, CallShop, etc. ESTOS – ProCall professional CTI Wagner GmbH – ELAN Hotel Software MicroBX Hotel HS3 IP-SYMCON Home Automation LCN, EIB, Wago MODBUS Others under evaluation…

99 Cashier Terminals with X.31 – Protocol
X.31 enables the access to X.25-Network via ISDN X.31 is used for cashier terminals / POS point of sales etc. Phone/FAX and data transmission simultaneously Connection possible via ISDN B- or D-channel In case of using B-channel the PBX is not active in this connection If D-channel is used the OpenCom 100 transmits the data packets transparently to the exchange X.31-connection leaves the B-channel untouched and is working in parallel to ISDN connections For X.31 parallel to ISDN-layer-2 a separate layer-2 is established The layer-2-connection is identified with the TEI

100 Cashier Terminals with X.31 – Protocol
Configuration in „PBX Configuration \ System \ X.31“ Every route gets its own name Max. 10 Routes are supported Every port is allowed in two routes The TEIs have to be negotiated with the provider

101 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 101

102 Release 9.00 Fixed Mobile Convergence
More and More

103 FMC – Fixed Mobile Convergence
Should everybody know your mobile number? To show the fixed number… is manual dialling not too uncomfortable (DISA)? Do you want to control two voice boxes? If one or more answers are ‘NO’ you should think about FMC FMC – The mobile is just another extension with parallel use of same number One Number One Phone Book (e.g. synchronised with MS Outlook™) The mostly used functions of PBX on a GUI on mobile GSM Make your life easier!

104 Aastra Fixed-Mobile Convergence (FMC)
With Aastra the FMC is the mobile fully integrated as an extension in the telecommunication infrastructure. The main advantage is the easy handling for the user. PSTN GSM WLAN Internet (SIP) DECT

105 Ideal Combination: FMC and One Number
...if you want Every time anywhere reachable with one number on business card

106 FMC and One Number Incoming calls Outgoing calls Personal Call Routing
Are signalled on all dedicated terminals according to personal call routing settings If one of the terminals is busy, the user is busy Outgoing calls Hidden GSM number Only the one user number is displayed, regardless which terminal is used Outgoing calls can be done from all terminals, even multiple calls in parallel Personal Call Routing User can define Personal Call Routing profiles for incoming call routing 1 standard and 5 configurable profiles per user User settings One number Routing Profile Call lists Access rights… GSM phone Desk phone Local settings Ring melody Display Local settings Ring melody Display Keys …

107 Aastra Mobile Client Aastra Mobile Client runs on Symbian S60 3rd edition based phones (e.g. Nokia E-series) and RIM (Blackberry) A compatibility list will be available on Extranet Easy and menu based access to system features like enquiry, conference, call back,… GSM Phonebook FMC client uses GSM phonebook for name dialling (DTMF dialling after connection) International numbers like +4132… Internal numbers dialled in this format or with extension number only Incoming calls show name out of phone book

108 Aastra Mobile Client Automatic routing and number recognition
Internet PSTN GSM Voice Mail Automatic routing and number recognition Outgoing GSM calls are automatically routed via the OpenCom 100 The OpenCom automatically recognises if a dialled number is internal or external and routes the call accordingly Voice Mail User voic box in the system is also available from GSM phone This gives the possibility to use only one instead of multiple voic boxes and avoids confusing

109 Aastra‘s FMC client – how does it work?
One-Number-Concept – FMC user calls an external number sales guy’s office number (044) OpenCom 100 PSTN GSM PSTN ...calls customer Call is routed through the system GSM number is hidden The callers One Number is displayed Customer sees Call from sales guy with his GSM phone (088)

110 Aastra‘s FMC client – how does it work?
One-Number-Concept – FMC user calls an internal number sales guy’s office number (044) OpenCom 100 PSTN GSM Called colleague sees John Doe 200 …calls his colleague Dialled number is recognised as internal Call is routed internally GSM number is hidden Caller number is displayed as internal sales guy John with his GSM phone (088)

111 Take your call away You have an active call on your desk phone and want to leave the office without loosing the call? With the function “Take” you can easily take over the active call with your GSM phone from the desk phone …and vice versa No interruption of the call Take and go or… Take and have a seat !

112 Security and Authentication
GSM subscribers normally use a dedicated DDI (direct dial inward) number to access the system This system access number is configured in the FMC client and automatically used In the communication system several security checks can be defined User authentication via CLIP Manual authentication with security code GSM Internet PSTN e.g. DDI -2347 Manual Authentication: GSM User dials special DDI and gets one Ringtone. After that he hears a special Authentication tone. He now dials his internal number followed by a *PIN#. Max number of character for the PIN is 9

113 Easy-made Roll-out Client Installation – without hands on GSM!
Do not fear the Installation of client on customers mobile!! Define the 2 calling numbers in OpenCom 1 MSN/DDI for all calls from/to GSM 1 MSN/DDI for MWI (SMS to GSM) in case of voice mail on OpenCom …and have the GSM number and type of mobile ready  3 SMS will do complete installation and setting SMS incl. link for download the appropriate client software SMS with setting for client on mobile (autostart, MSN/DDI  s. above) SMS with client licence – otherwise 10 days trial only

114 Aastra Mobile Client Software
The Mobile Client Software is provided on the Aastra download server, accessible via Partner Extranet The download of the Client software to the mobile phone can be done Directly from the phone, using an internet download link that is provided via SMS Manually by downloading the software first to a PC and then using a GSM supplier tool, e.g. Nokia Suite https://downloadaddress.aastra.com

115 Aastra Mobile Client: Example Displays
Idle display Incoming Call

116 Aastra Mobile Client: Example Displays
Connected Call Menu Connected

117 Aastra Mobile Client: Example Displays
Features in Idle state Features in Connected Call

118 Customer Benefits: Cost Reduction
All outgoing calls from mobile clients are automatically routed via communication system. This can be much cheaper for International calls Calls to remote sites that are part of the OpenCom network Least Cost Routing, including VoIP Trunks GSM-gateways Q.SIG over IP networking between Aastra 800 and OpenCom

119 Release 9.00 Other News More and More 119

120 Necessary for some Bidding
Numbering plan 1…5 digits – also mixed! I.e. get front desk with „9“ Single-digit numbers (-> Hotel reception) PIN-code telephony Mainly for government tenders etc. Transfer of an undialled trunk line One-time switch of authority (-> Hotel-phone) Temporary change of access rights for next call … Hotel Meeting room Prisons “one call only”

121 Nice and smart for the user
“Scrolling round” of display at system phones Busy lamps for Terminal busy if any call is active Team key busy Announcement protection per user Caller list/redial for Line keys Other subscribers

122 Real upgrade – OpenVoice and OpenAttendant
notification of voic messages with attachment of message notification of fax (X320 only) with attachment of fax Increased number of voice channels (OpenVoice/OpenAttendant) up to OpenCom 130/150: 6 channels OpenCom X320: 8 channels No expansion possible – OpenCom 510: 4 channels Assign channels between OpenVoice and OpenAttendant e.g. 2 channel for each application and 2 floating (OC130/150) Mark voic messages as new again

123 Long no see – most requested
Delete entries in caller list for calls to hunt groups Info-Lamp for missed calls Quitting of “i” in hunt groups on all terminals or per user possible Multiple call forwarding Immediately CFU After time CFNR On busy CFB Call transfer out of hunt groups …e.g. to external GSM

124 More, More, More – Number of Keys
Increase number of keys (OC130, 131, 150 / X320, OC510, Aastra 800) Team and line keys from 300 / 600  500 / 600 Parallel use of a number 20 / 20  40 / 50 Busy keys from 200 / 600  500 / 2000 Function keys from 500 / 1000  1000 / 2000 Number of entries to lists (black-, white-, etc.) from 200 / 400  1000 / 1000

125 For Specialists – VoIP / SIP
DTMF signalling according to RFC 4733 (former RFC 2833) Requires M100-IP / MG+ETH1-1 Running also with system terminals SIP-SIP connection for transferred calls Forwarding/Transfer of a SIP-trunk line to another SIP-trunk line Integration of Aastra SIP-phones* CTI-support with OpenCTI 50, TAPI and CSTA Plug & Play for initial installation Keys like: Phonebook, call lists, presence, pick-up, call diversion directly programmable from browser Only 1 line key in first release!

126 CTI – Consequently Expanded
CTI running with SIP-terminals OpenPhone 6x(IP), 7x(IP), 2x, analogue, DECT-GAP, SIP (new) CSTA via XML BER (Basic Encoding Rules) always running V.24-Adaptation via CSTA with Windows-Program Please ask support for the solution “Simulation” of COM-port on TCP/IP Using CSTA Phase II without licence (like TAPI) e.g. for OpenCount 500 Get call data from remote site without modem and data buffer Up to 100 calls stored locally in case of interruption (not safe against reset!)

127 NGN Preparation NGN-Support Service
DTMF according to RFC 4733 (former RFC 2833) Service Remote-service via internet …because there is no more switched line like ISDN

128 DECT Support of next DECT terminal family Aastra 600d with full full feature set 3 Numbers usable outgoing (Aastra 600d only) Large DECT-Systems up to 256 RFPs

129 ...or do you have any question?
The END Advertising ...or do you have any question?

130 OpenCom 100 / X320 – Navigation
Sales Advantages OpenCom 100 Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC 130


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