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© Aastra - 2009 Aastra – the Communication Company.

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2 © Aastra Aastra – the Communication Company

3 © Aastra Aastra Technologies Limited Aastra Technologies Limited, with its Headquarters in the Canadian city of Concord, Ontario, is one of the leading manufacturers of telecommunications systems Worldwide. Aastra Ticker: AAH.TO Toronto Stock Exchange

4 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

5 © Aastra OpenCom 100 Little Big PBX IP full size – for unbeatable value for money!

6 © Aastra OpenCom 100 Family – Key benefits Communications servers for individual telecommunications and IP environments Single solution The systems combine conventional telephony with Voice over IP and mobility functions Easy setup Software assisted Browser controlled All-in-one Built-in applications – all browser controlled

7 © Aastra OpenCom 100 Family – Key benefits Integration of DECT System telephones and DECT GAP phones* Full IP solution possible … through DECToverIP ® base stations* VoIP solution particularly suitable for branch offices that are connected to a companys headquarters via IP routes *except OpenCom 131

8 © Aastra Key Features of OpenCom 100 PBX Family Modular, IP-aware, rack-versions available Two families of modules (4 … 60 ports / 16 … 200 ports) 13 display languages, 19 country specific adoptions Configuration and maintenance are web browser based remote service via ISDN PPP dial-in / IP Built-in applications: Web browser based, 60 days free trial DECT fully integrated, TDM-DECT and DECToverIP ® System terminals (digital / IP) with complete menu control Router, DHCP server, Q.SIG, Q.SIG-IP, VPN (OC X320 only) 3 days training course will help for a good start

9 © Aastra OpenCom 100 Applications – Browser based and Built-in OpenCTI 50CTI for all Windows / MAC / Linux operating systems OpenVoice 200Voic system up to 200 individual / group boxes OpenAttendant 205interactive announcement / automated exchange system OpenCompany 45Up to 5 companies in shared office - trunk, phonebook etc. for common and / or separate use OpenCount 100Recording and evaluation of 6000 call data entries OpenHotel 20Hotel application: check in, check out, wake up call, room status, call data recording OpenHotel 100Hotel application: check in, check out, wake up call, room status, call data recording, CDR-to-bill printingbb

10 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

11 © Aastra Aastra 800 More than only another Soft-PBX The OpenCom 100 for your server

12 © Aastra Aastra 800 – Why? Aastra 800 is the new call manager for standard PC with Windows XP professional ® SP2 or Server 2003 PC-hardware will become the standard for PBXs in next 3…5 years Aastra 800 is Aastras answer to the Asterisk challenge Full featured, mature call manager (OC 100 release 8.ff) Country specific features Mobility support: DECT and / or WLAN Maintained by a company dedicated to PBX business Aastra 800 addresses the SME port range at the first step (up to 200 user)

13 © Aastra Advantages through SoftPBX Less cabling (structured cabling) One outlet per desk (forget parallel telephone cables – star architecture) One Admin PC network and voice data Proprietary vs. standard PC instead of PBX-hardware SIP phones or proprietary terminals TAPI, CSTA, XML or Special application interface Common communication infrastructure PC with call manager PC with application

14 © Aastra Aastra 800 – Sales Channels Aastra embraces the indirect sales channel Aastra 800 is a product for the indirect sales channel Neither Aastra nor its partners – as long as they dont have a strong footprint in the IT sector – have influence in the IT- admins decision about computer hardware Aastra 800 is a vehicle to let Aastras partners work with the IT-admins providing service, config know-how, terminals, licenses and – last not least – PBXs

15 © Aastra Aastra 800 – short Briefing (I) PC operating systemWindows XP or Server 2003 single processor, multi-core Callmanagerevolution of OpenCom 100 Port range200 seats depends on Erlang, DSPs, type of trunk Example: 2 PRI / 0,25E = 240 seats Licensing1 SIP trunk, extensions = additional licenses for trunks - additional licenses for extensions - additional licenses for applications - all licenses similar to OC 100

16 © Aastra Aastra 800 – short Briefing (II) Terminal hardwareAastra 675xi, Aastra 677xip, DECToverIP ®, 3 rd party vendors SIP equipment Trunk hardwarePC cards for international compatibility Legacy supportPC cards for international compatibility DHCP & TFTP restricted to serve Aastras equipment to avoid problems with IT admin (Option 43) ConnectivitySIP, SIP-DDI PSTN (ISDN) based on PC-cards Q.SIG IP (OC 100 / OC 1000 systems)

17 © Aastra Aastra 800 – Licensing 1 SIP trunk terminals always integrated Supported terminals Aastra IP system terminals 100% features but proprietary IP Aastra SIP terminals with several system features directly supported for comfortable use e.g. busy lamp field 3 rd party SIP terminals

18 © Aastra The Real Advantage – DECToverIP ® Mobility at its best DECT Base station connected via TCP/IP : RFP 32 IP / 34 IP DECT Indoor / Outdoor RFP 42 WLAN DECT and WLAN Unlimited number of portable parts per RFP RFP 34 RFP 32 RFP 42

19 © Aastra VPN Connections QSIG over IP DECToverIP ® IP to the Max! with OpenCom X320

20 © Aastra OpenCom X320 – Q.SIG over IP Netzwerk Internet S0S0 VPN-Tunnel* Site 1 - Berlin * VPN with PPTP, IPsec and LT2P DECT Site 2 - Tokio S0S0 Q.SIP over IP System

21 © Aastra OpenCom X320 – DECToverIP ® in Branch / HomeOffice Internet RFP 32 IP DECT OpenCom X320 as VPN-Router VPN- Router** Branch – no PBX! DECToverIP ® incl. Handover VPN-Tunnel* Headquarter * VPN with PPTP, IPsec or LT2P ** VPN-Router

22 © Aastra OpenCom X320 – Mobile Office Internet DECT VPN Function VPN-Client ** Worker in HomeOffice, Airport, Hotel,... VPN-Tunnel* Headquarter * VPN with PPTP, IPsec or LT2P ** PPTP in Windows 2000 IPsec in Windows XP

23 © Aastra Voice over IP – OpenCom X320 System IP phones OpenPhone 73IP, OpenPhone 75IP, soft phone OpenPhone 75IPC Connection with G.711 without Gateway module Provided that compressed codecs and echo cancellation are not necessary Internal connections from / to: analogue, BRI, U PN External connections DSL / SIP trunk Max. 32 channels usable (connections) Assumptions 100 Base-T network, switches, no hubs!

24 © Aastra Voice over IP - with Media Gateway Module Echo cancellation, bandwidth arrangement, ToS (Type of Service) Gateway necessary depending on bandwidth in VPN-networks (I.e.: Q.SIG over IP) SIP telephony from/to: analogue, BRI, U PN, PRI (OpenCom 130/150), DECT 8 channels M100-IP media gateway module G.711 ( ISDN), G.723.1, G.729AB ( GSM) DECToverIP ® with all OpenCom

25 © Aastra M100-IP vs. CF-Card Location for OpenPhone-IP- and IP-RFP-Firmware Sometimes the MGW (M100-IP) is not existentially necessary, but no compressing codecs and no echo compensation! OP6xIPOP7xIPIP-RFPSoftphone OC131CF ---Flash OC130 o. MGWCF Flash OC130 m. MGWCFMGW Flash OC150 o. MGWCF Flash OC150 m. MGWCFMGW Flash OC510 o. MGW--- OC510 m. MGWRAM CF OCX320CF

26 © Aastra SIP-Telephony Calling via Internet DSL-Telephony

27 © Aastra SIP Telephony Requirements Requires MediaGateway (M100-IP resp. MG+ETH1-1) DSL-access with enough bandwidth, mainly upstream For professional use symmetrical DSL Bandwidth per speech channel about 100 kbps with G.711 SIP account from a provider Under test: >ARCOR DDI Always running: >QSC (incl. DDI !!) >SIPgate > t-online, 1&1, Freenet, a.o.

28 © Aastra Configuration – Automated Route Selection Configurator\LCR Configuration For well-known prefixes use LCR Create new provider, i.e. SIPgate – Route SIP-trunk I.e. automated selection in Germany ; this area code is used for SIP-numbers only Configurator\Phone book One entry can be used for SIP (i.e. for SIP in business use private number). The entry contents the prefix for SIP trunk, i.e. 8 instead of 0 or 9 (z.B ). This number can be used as default number.

29 © Aastra Full Comfort There are three comfortable ways to initiate SIP calls: Automated with LCR (ARS) Automated from Phone Book Manually dialling a route prefix Emergency calls should use standard wired trunks – if available! In case of moving sites, the location prefix is misleading for important help services – e.g. the fire department arrives on wrong city due to misleading prefix… Please bear in mind that the costs of transfer from Internet/SIP to the wired network or GSM!

30 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

31 © Aastra Portfolio OpenCom 100-Family All on a view

32 © Aastra OpenCom 100 Overview OpenCom 130 OpenCom 150 OpenCom Subscribers IP- Phones IP- Phones OpenCom 131 OpenCom X320 IP- Phones IP- Phones

33 © Aastra OpenCom professional system telephony Smallest member of OpenCom 100 family for starter segment Fixed Capacity >2 x BRI (1 x external, 1 x var. ext./int.) >3 x digital U PN (non DECT) >8 x analogue with CLIP 1 Slot for analogue trunk lines >M100-AT4 Target Group >All markets in national- and international sales >SMEs

34 © Aastra OpenCom Open for Enlargements Basic model of OpenCom 100 family On board 2 x BRI (1 x external, 1 x ext./int.) 3 x digital (non DECT) 4 x a/b (analogue subscriber) Capacity examples (Extension Set) 8 SIP channels (24 terminal max.), 11 digital, 12 a/b 2 BRI, 28 a/b, 3 U PN (no DECT), 1 PRI, 19 U PN (16 DECT), 8 analogue Integrated DECT server Integrated applications Cascadable (doubles capacity) Basic PBX Extension kit & 2 nd PSU

35 © Aastra OpenCom more flexible Most flexible member of OpenCom 100 family - Portfolio completion in high end segment No ports on board - more flexible Port examples: >max. 32 analogue user, 6 U PN (DECT), 2 BRI >max. 24 U PN (DECT), 1 PRI, 16 analogue user >16 SIP channels,16 U PN (DECT), 8 analg. usr. System telephony Integrated DECT server 19-version cascadable All features and applications of OC 100 family Wall mount housing or 19rack version is cascadable

36 © Aastra x digital 4 x analogue Slot for M100-TFE2 Slot for M100-V.24 Pay attention to right manual! CF-Card for OpenVoice 200 and OpenAttendant 205 IP-SW if no M100-IP- Gateway installed 5 slots for interfaces Slot for PRI interface (here: plugged) OpenCom 150

37 © Aastra OpenCom 150rack ICT-System in complete modular structure All functions of OpenCom 150 >Additional: cascading with OC150 No fixed port - completely flexible 5 slots for modules >3 digital, 4 analogue 3 option slots for V.24 / TFE2 / PRI/S 2M 46 ports - with PRI/S 2M 76 ports Max. equipped with: >up to 24 U pn interfaces / with PRI trunk >up to 32 analogue subscribers All RJ 45-jacks prepared on front panel >No jumpers >Only plug in modules >No cabling inside necessary Cascadable with a second OpenCom 150rack 19 housing 3 HU 3 x digital 4 x analogue

38 © Aastra OpenCom X320 – IP pure OpenCom X320 2 x BRI/S0 3 x UPN DECT-enabled! 8 x a/b with CLIP Max. ports i.e.: >2 BRI/S0, 24 analogue, 32 IP, 3 DECT-RFP >4 BRI/S0, 8 analogue, 32 IP, 17 system terminals >6 S0, 8 a/b, 32 IP, 3 DECT-RFP, 8 SIP channels (8xtrunk or 24 phones) DECT und OpenVoice always on Board!! VPN-Router (PPTP, IPsec) HomeOffice, DECToverIP ® Rack version available

39 © Aastra Interface Modules

40 © Aastra Modules for OpenCom 100 and X320 M100-A4 / M100-A8 4 / 8 analogue ports with CLIP M100-U4d / M100-U8d 4 / 8 U PN ports for system terminals or DECT RFPs M100-S2U6d Combined module with 2 BRI and 6 U PN ports for system terminals or DECT RFPs M100-S2A6 Combined module with 2 BRI and 6 analogue ports with CLIP M100-S4 Module with 4 BRI ports

41 © Aastra Modules for OpenCom 100 and X320 M100-AT4 4 analogue trunk lines (HKZ); DTMF dialling M100-IP 8 gateway channels between IP- und non-IP; used for SIP and high quality VoIP

42 © Aastra Modules for Special Slot X320 M300-FaxV24 – module for Fax and V.24 Module for OpenCom X320 – one incoming FAX box and V.24 for external call data recording

43 © Aastra Others on special slots S2M module (OpenCom 130/150) – ISDN-PRI 2Mbit/s M100-TFE (OpenCom 130/131) – 6-,8-wire door interface M100-TFE2 (OpenCom 150) – 6-,8-wire door interface M100-V.24 (OpenCom 130/131/150)

44 © Aastra OpenCom 510 – the large one Complete feature set and applications of OpenCom 100 range up to 200 users cascaded (doubled capacity with 2 racks) Port examples: >max. 88 analogue, 8 BRI >max. 88 U PN (DECT), 1 PRI >200 IP-Terminals with 64 gateway channels and e.g. 2 PRI for fallback >160 U PN or analogue, 4 PRI No ports on board - more flexible Hot plug possible Integrated DECT server All features and applications of OC 100 family System terminals VoIP with OpenPhone 7x IP and IPC

45 © Aastra Overview – OpenCom 100

46 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

47 © Aastra OpenPhone System Terminals The Customers Tool

48 © Aastra Aastra 677x Family System terminals for OpenCom and Aastra 800

49 © Aastra Display Languages for Aastra 677x D Deutsch GB English F Français I Italiano FIN Suomi NL Nederlands HU Magyar S Svenska E Español RUS PyccКNЙ P Português TR Türkce EE Eesti

50 © Aastra Aastra 677x – Wired Phones New Family Design Identical layout of all operating keys – better MMI Optimised key alignment for optimised handling Keyboards with lots of programmable keys Headset interface EHS Illuminated display for Aastra 6775 and KeyExtension Aastra M676 Wall mounting

51 © Aastra Overview of System Terminals Aastra 6771 Freehand speaking 1 line key / 5 function/target keys 2-line display EHS headset interface Aastra 6773 Freehand speaking 1+2 soft keys / 5 function/target keys 4-line graphic display EHS headset interface max. 3 KeyExtensions 73P# Aastra 6775 Freehand speaking 1+8 softkeys 11-line illuminated graphic display EHS headset interface max. 3 KeyExtensions 73P# or KE75D Aastra M soft keys Paper stripes Function or target keys with LED max. 3 key extensions – 36 keys each For Aastra 6773 and Aastra 6775 Aastra M soft keys 3 levels each Flexible display description Illuminated display Function or target keys max. 3 key extensions – 60 keys each For Aastra 6775

52 © Aastra Aastra programmable keys with LED Paper stripes 1 Line key with LED 2-lin display, 19 characters Headset connection (EHS) Freehand speaking Ringing-LED U PN 2-wire 1000m cable length Colours: ice grey, black Wall mounting Firmware update and feeding via U PN

53 © Aastra Aastra 6773 U PN 2-wire 1000m cable length or IP Colours: black, ice grey (U PN only) Tilt angle 4 steps from 21° until 30° Wall mount Firmware update and feeding via U PN 5 programmable keys with LED Paper stripes 4-line graphic display – 48*144 Pixel Headset connection (EHS) Ringing-LED Freehand speaking Up to 3 key extensions Aastra M671

54 © Aastra Aastra 6775 U PN 2-wire 1000m cable length or IP Colours: black, ice grey (U PN only) Tilt angle 4 steps from 21° until 30° Wall mount Firmware update and feeding via U PN 1 line- + 8 programmable keys with display and LED Paper stripes 1-line illuminated full graphic display Headset connection (EHS) Ringing-LED Freehand speaking Up to 3 key extensions Aastra M671 or Aastra M676

55 © Aastra Aastra 6775, Aastra 6775ip Same functions and user interface like UPN version DTMF dialling during connection Headset jack Keyboard extension (LED, LCD) – up to 3 modules Firmware update over LAN Powered over LAN (IEEE 802.3af – class 3) or power plug Integrated switch QoS via ToS-flag, Ethernet header prio (802.1p), VLAN support (802.1q) Voice activity detection, comfort noise insertion, echo cancellation

56 © Aastra Aastra M671 Key extension for Aastra 6773, 6775, 6773ip, 6775ip 3 key extensions per terminal Paper stripes for description 36 keys with LED Tilt angle 4 steps from 21° until 30° Power feeding necessary 1 plug-in power supply for up to 3 key extensions or Power over Ethernet PoE Aastra 6773ip, 6775ip

57 © Aastra Aastra M676 Key extension for 6775 and 6775ip 3 key extensions per terminal Illuminated display description 20 keys in 3 levels with LED (60 keys!) Tilt angle 4 steps from 21°until 30° Power feeding necessary 1 plug-in power supply for up to 3 key extensions or Power over Ethernet PoE Aastra 677xip

58 © Aastra SoftPhone Aastra 2770ip Like Aastra 677xip Softphone for MS-Windows PCs Design of OpenPhone 7x-system terminals Identical functionality like IP-terminals Additional: Integrated PC-Voic Call recording (on PC hard disk)

59 © Aastra Aastra 677x Overview Aastra 6771 Aastra 6773 Aastra 6775 Aastra 6773ip Aastra 6775ip Aastra M671 (LED) Aastra M676 (LCD) InterfaceUpUp UpUp UpUp Ethernet -- Headset yes-- Colour Black ice grey Black Black ice grey Handsfree yes, LED-- LCD 2 * 19 character 48 * 144 dots 128 * 144 illuminated 48 * 144 dots 128 * 144 illuminated - InclinationfixedAdjustable, 21°, 24°, 27°, 30° Wall mounting yes ABC keyboard yes Function keys with LED 5 (Paper) 5 (Paper) 3 (LCD) 9 (LCD) 5 (Paper) 3 (LCD) 9 (LCD)36 ( Paper) 20 (LCD) 3 levels

60 © Aastra Aastra 673xi, 675x i The Aastra SIP Terminals …Your Choice

61 © Aastra Aastra 673xi – Entry Model SIP-Phones Aastra 6730i, Aastra 6731i New Design – identical to system terminals Slim design wall mounting Professional SIP terminals Low entry models for all days used System functions programmable on keys

62 © Aastra Aastra 675xi – High Level SIP Terminals Aastra 6751i, 6753i, 6755i, 6757i New Design – identical to system terminals Expanding with KeyExtensions for busy lamp fields, function- and target-keys Headset connection Four different models Illuminated display for the comfortable ones Slim design wall mounting System functions programmable on keys

63 © Aastra SIP – Really… System Terminals OpenCom 100 and Aastra 800 Supported System Functions – Programmable directly from OpenCom or Aastra 800 Web- Configuration Speed dial BLF Phone book Missed calls list Accepted calls list Voice messages Voice box Presence Call forwarding Pick-up Take (mainly used for FMC) Phone look Logout XML keys

64 © Aastra Overview IP-Phones

65 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

66 © Aastra Mobility DECT and WLAN The best wireless technology for each application/solution

67 © Aastra Cellular DECT Radio Network RFP 22 for indoor Max. 2 UPN ports / up to 8 calls RFP 24 for Outdoor Class IP 65 (dust tight / water jets) Max. 2 UPN ports / up to 8 calls Antennas with different beam characteristics available (i.e. directional) Max. number of RFPs: 48 (OpenCom 510) System handsets up to 127 / 255 independent of number of RFP 4 simultaneous calls per UPN port Max. cable length to RFPs up to 1000 m 2-wire interface No additional feeding RFP 24 RFP 22

68 © Aastra DECToverIP ® DECT Base station connected via TCP/IP : RFP 32 IP / 34 IP DECT Indoor / Outdoor RFP 42 WLAN DECT and WLAN RFP 34 RFP 32 RFP 42

69 © Aastra New family of DECT handsets Aastra 600d Your Connection to the World.

70 © Aastra Aastra 600d Handset Family Objective New family of wireless handsets based on DECT / GAP / CAP (610d, 620d, 630d) Dedicated for use with PBXs of the Aastra group and OEM-systems Scope 610d: Low End Office version with basic features, Protection Class IP d: Business version, Protection Class IP d: Industrial / Care, Protection Class IP 65 Can be used in EMEA, North and South America (FCC approval), RSA, Australia Business perspective One common product family for all, will force more quantities, better logistics and prices. Renewal of outdated terminals, better chance to cooperate with OEM partners Having an own device for rough environments like Health & Care New features required by our customers

71 © Aastra Features 610d Standards DECT / GAP / CAP Firmware download over air or PC One PCB for 610d, 620d, 630d Housing Scratch protected Display Drop-resistance: 1.5 m (on concrete) Display, Special Keys 2" monochrome display, back lit 1 three - coloured LED Illuminated Keypad 3 programmable soft – keys 2 plus / minus keys Batteries Lithium-Ion battery pack, 850 mAh At least 12 h talk time At least 100 h stand by time Intelligent Battery Management 610d

72 © Aastra Features Aastra 610d Audio 40 polyphone (Midi type) ring tones with automatic volume control Full duplex hands free mode Ambient noise filter for loud environments Interfaces Headset connector Local features Phonebook with 100 entries Redial (20) and caller (30) list 11+1 Display languages Charger Options Charger – Light (standard) (Charger plus) Rack charger

73 © Aastra Features Aastra 620d and 630d Standards DECT / GAP / CAP Firmware download over air or PC One PCB for 610d, 620d, 630d Housing Scratch protected Display Rubber armed (630d, only) Drop-resistance: 2 m Display, Keypad (module) 2" Colour TFT display (65,536 colours) 1 three - coloured LED Illuminated Keypad 7 programmable keys: 1 Hotkey, 3 Soft - keys, 3 Side keys 1 Emergency key (630d, only) Batteries Li-Ion Battery Pack 850 / 1800 mAh Intelligent Battery Management At least 24 h talk time with 1800 mAh At least 200 h stand by time with 1800 mAh 620d

74 © Aastra Features Aastra 620d and 630d Audio 40 polyphone (Midi type) ring tones with automatic volume control Full duplex hands free mode Ambient noise filter for loud environments Build in trembler Interfaces Headset connector Bluetooth interface (speech) Micro-SD Card connector (supported with later release) Local features Phonebook with 200 entries Redial (30) and caller (50) list 11+1 Display languages Man down function (630d, only) Charger USB charger Charger – Light (standard) (Charger plus) Rack charger 630d

75 © Aastra Aastra 600d Handset Family New MMI style: Pop-up windows Scrollbar Colour based visualisation 620d / 630d: Colour schemes and small / large font selectable Download options: Download of new firmware, possible from PBX* and PC-Tool (later release) 620d / 630d: Download of costumer specific melodies and idle pictures possible from PBX* and PC-Tool (later release) Download of additional language file possible from PBX* and PC-Tool (later release) Phonebook transfer via PBX* Handset configuration and branding via Air-Interface from PBX* * If supported by PABX

76 © Aastra Thank You

77 © Aastra Aastra – DECT-System Terminals Aastra 142d

78 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

79 © Aastra Applications Full integrated Solutions OS independent

80 © Aastra Applications for OpenCom 100 OpenCTI 50 – Browser based CTI-Function for all user i.e. Apple, Linux etc. OpenVoice 200 – integrated Voic system up to 64 Boxes, also group boxes possible OpenAttendant 205 – integrated interactive announcement and automated exchange system OpenCompany 45 – 5 companies in shared office - trunk, phonebook etc. for common or / and separate use OpenCount 100 – 6000 call data recording and evaluation - Browser based use OpenHotel 100 / OpenHotel 20 – Hotel application incl. Check-In, -Out, wake-up-call, call data recording, etc. OpenLine SIP 2 – SIP-trunk, 2 additional channels (2 incl. with M100- IP) OpenLine QSIG over IP – Networking between OpenCom machines FMC – perfect integration of GSM as system terminals

81 © Aastra Licence Handling Test licence for most applications available for 60 days trial Order licence Get licence paper – TAN set Get serial number out of OpenCom by: Configurator\System info\Version\Hardware\Serial number SN100-… Open internet page Fill in ser.-no. and TANs Get key Copy the key and fill in web-browser: Configurator\SYS\Configuration\System\Licences\Activate

82 © Aastra also with DECT Computer Aided Calls with OpenCTI 50

83 © Aastra OpenCTI 50 TAPI- (Windows-) independent CTI application Web browser based solution (HTML JavaScript) OS-Independent (Win, Apple, Unix, Linux) No software installation 60 days trial version Specials: Busy lamp field on up to 8 PCs Internal text messages from/to system terminals (also to groups) Export function Voic to.WAV format Direct access to internal phonebook Instant messaging with 9 prepared messages (each user can read in his language) Transfer calls on PC/MAC Comfortable usage of OpenVoice

84 © Aastra OpenCTI 50 - Outgoing text messages Text messages from PC to system terminals Texts to groups of terminals Display of internal sent messages (max.10) Display with date/time Entries may be deleted separately

85 © Aastra OpenCTI 50 - Phonebook 3 display versions: personal phonebook central phonebook personal and central phonebook Search for name or number Page back/forward Dialling via symbol: Office, mobile, private Sending of internal text message or Adding, editing, deleting of entries : in personal phonebook in company phonebook in central phonebook Import/export of personal phonebook Import/export and deleting of central phonebook only in configurator

86 © Aastra OpenVoice Testbox available (15 min.) – lost in case of implementing licence Fully integrated solution with 4…8 channels (depending hardware) 4 different sizes >2…60 Boxes can be added up to 200 (OpenCom 510) Announcement before answering Guided by Voice prompts Softkey for Voicebox programmable PIN-protection Comfortable usage with OpenCTI 50 7 welcome- und 4 goodbye texts for each Box, time dependant switchable Notification call to internal or external number immediately or daily on fixed time Group boxes up to 20 members

87 © Aastra OpenAttendant 205 Up to 5 parallel Auto-Attendant-Systems Easy configuration with web browser Up to 50 menus – multiple usable Menus flexible interlocking 12 actions in each menu (0-9, *, #) Up to 300 audio files PIN protected areas – i.e. for: Disclosed messages VIP-Call from outside Code protected call diversion i.e. to private number or GSM Up to 4 channels parallel Use of OpenAttendant as best friend number inward dialling – PIN – dialling number for outgoing call with cheaper provider

88 © Aastra OpenAttendant 205 – Configuration Screenshots

89 © Aastra OpenCompany 45 Multi tenant system for up to 5 companies 3 Types of phonebooks: Central phonebook for common use Company phonebook Personal phonebook per user Trunk code for each company i.e. with 0 Automatically getting own company route with trunk code Common switchboard or one per each company Separate call data evaluation / interpretation (Option OpenCount 100)

90 © Aastra OpenCount 100: Call Data Recording Integrated Function, no additional hardware / software necessary Storage on integrated memory no CompactFlash-Card necessary Activated with separate licence 60 days trial license can be activated on request one time call data recordable Incoming and outgoing calls Project numbers recorded Display and printing via LAN-PC with web browser Data export as CSV-file (i.e. to MS-Excel) Definition of filters for call data evaluation

91 © Aastra OpenHotel 100 Basic handling on system terminal PC with web browser, no SW-installation Check-In / -out Easy to survey room status free, cleaning, occupied (printout possible) Message Waiting Indication MWI on System terminals More than two reception phones - OpenPhone 65 / 63 Room terminals: analogue or OpenPhone OpenCount 100 integrated Call data and invoice preparation Wake-up calls Test license 60 days

92 © Aastra Easy to survey room status

93 © Aastra OpenHotel 20 Special inexpensive solution for small hotels / pensions Features based on OpenHotel 100 Differences against OpenHotel 100 Limited to 20 rooms No overview on PC No room status on PC No printout of call data 60 days trial version of professional solution OpenHotel 100

94 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

95 © Aastra External applications TAPI, X.31, etc.

96 © Aastra CSTA The Interface for - …everything!

97 © Aastra CSTA – Open Interface for Applications CSTA Phase implemented (Licence for Phase 3 required). Full feature set of TAPI and lots of additional possibilities: Part I Change of user group for a user (I.e. hotel room) Change of user name – incl. phonebook Change display language Reset user incl. calling lists, call divert etc. Status keys on system terminals Configurable menus

98 © Aastra CSTA Part II Wakeup call Transparent keypad data Request time group / change time group (day/night etc.) Call data (continuously) CTI for virtual user Message call Diagnoses/traces of CSTA via web-browser. CSTA running on all OpenCom 100 th Coding regarding ASN.1-BER (basic encoding rules) (XML since Release 9.00)

99 © Aastra Applications based on CSTA of OpenCom 100/Aastra 800 iLink – CTI and CRM for Apple TeKoWin – Hotel, Care, CallShop, etc. ESTOS – ProCall professional CTI Wagner GmbH – ELAN Hotel Software MicroBX Hotel HS3 IP-SYMCON Home Automation LCN, EIB, Wago MODBUS Others under evaluation…

100 © Aastra Cashier Terminals with X.31 – Protocol X.31 enables the access to X.25-Network via ISDN X.31 is used for cashier terminals / POS point of sales etc. Phone/FAX and data transmission simultaneously Connection possible via ISDN B- or D-channel In case of using B-channel the PBX is not active in this connection If D-channel is used the OpenCom 100 transmits the data packets transparently to the exchange X.31-connection leaves the B-channel untouched and is working in parallel to ISDN connections For X.31 parallel to ISDN-layer-2 a separate layer-2 is established The layer-2-connection is identified with the TEI

101 © Aastra Cashier Terminals with X.31 – Protocol Configuration in PBX Configuration \ System \ X.31 Every route gets its own name Max. 10 Routes are supported Every port is allowed in two routes The TEIs have to be negotiated with the provider

102 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC

103 © Aastra Release 9.00 Fixed Mobile Convergence More and More

104 © Aastra FMC – Fixed Mobile Convergence Should everybody know your mobile number? To show the fixed number… is manual dialling not too uncomfortable (DISA)? Do you want to control two voice boxes? If one or more answers are NO you should think about FMC FMC – The mobile is just another extension with parallel use of same number One Number One Phone Book (e.g. synchronised with MS Outlook) The mostly used functions of PBX on a GUI on mobile GSM Make your life easier!

105 © Aastra Aastra Fixed-Mobile Convergence (FMC) With Aastra the FMC is the mobile fully integrated as an extension in the telecommunication infrastructure. The main advantage is the easy handling for the user. PSTN GSM WLAN Internet (SIP) DECT

106 © Aastra Ideal Combination: FMC and One Number Every time anywhere reachable with one number on business card...if you want

107 © Aastra FMC and One Number Incoming calls Are signalled on all dedicated terminals according to personal call routing settings If one of the terminals is busy, the user is busy Outgoing calls Hidden GSM number Only the one user number is displayed, regardless which terminal is used Outgoing calls can be done from all terminals, even multiple calls in parallel Personal Call Routing User can define Personal Call Routing profiles for incoming call routing 1 standard and 5 configurable profiles per user GSM phone Local settings Ring melody Display Keys … Desk phone User settings One number Routing Profile Call lists Access rights… Local settings Ring melody Display …

108 © Aastra Aastra Mobile Client Aastra Mobile Client runs on Symbian S60 3 rd edition based phones (e.g. Nokia E-series) and RIM (Blackberry) A compatibility list will be available on Extranet Easy and menu based access to system features like enquiry, conference, call back,… GSM Phonebook FMC client uses GSM phonebook for name dialling (DTMF dialling after connection) International numbers like +4132… Internal numbers dialled in this format or with extension number only Incoming calls show name out of phone book

109 © Aastra Aastra Mobile Client Automatic routing and number recognition Outgoing GSM calls are automatically routed via the OpenCom 100 The OpenCom automatically recognises if a dialled number is internal or external and routes the call accordingly Voice Mail User voic box in the system is also available from GSM phone This gives the possibility to use only one instead of multiple voic boxes and avoids confusing Internet PSTN GSM Voice Mail

110 © Aastra PSTN Aastras FMC client – how does it work? OpenCom 100 sales guy with his GSM phone (088) Call from PSTN GSM...calls customer sales guys office number (044) Customer sees One-Number-Concept – FMC user calls an external number »Call is routed through the system »GSM number is hidden »The callers One Number is displayed

111 © Aastra Aastras FMC client – how does it work? sales guy John with his GSM phone (088) PSTN GSM …calls his colleague sales guys office number (044) John Doe 200 One-Number-Concept – FMC user calls an internal number Called colleague sees »Dialled number is recognised as internal »Call is routed internally »GSM number is hidden »Caller number is displayed as internal OpenCom 100

112 © Aastra Take your call away You have an active call on your desk phone and want to leave the office without loosing the call? With the function Take you can easily take over the active call with your GSM phone from the desk phone …and vice versa No interruption of the call Take and go Take and have a seat ! or…

113 © Aastra Security and Authentication GSM subscribers normally use a dedicated DDI (direct dial inward) number to access the system This system access number is configured in the FMC client and automatically used In the communication system several security checks can be defined User authentication via CLIP Manual authentication with security code Internet PSTN GSM e.g. DDI -2347

114 © Aastra Easy-made Roll-out Client Installation – without hands on GSM! Do not fear the Installation of client on customers mobile!! Define the 2 calling numbers in OpenCom 1 MSN/DDI for all calls from/to GSM 1 MSN/DDI for MWI (SMS to GSM) in case of voice mail on OpenCom …and have the GSM number and type of mobile ready 3 SMS will do complete installation and setting SMS incl. link for download the appropriate client software SMS with setting for client on mobile (autostart, MSN/DDI s. above) SMS with client licence – otherwise 10 days trial only

115 © Aastra Aastra Mobile Client Software The Mobile Client Software is provided on the Aastra download server, accessible via Partner Extranet The download of the Client software to the mobile phone can be done Directly from the phone, using an internet download link that is provided via SMS Manually by downloading the software first to a PC and then using a GSM supplier tool, e.g. Nokia Suite https://downloadaddress.aastra.com

116 © Aastra Aastra Mobile Client: Example Displays Incoming Call Idle display

117 © Aastra Aastra Mobile Client: Example Displays Menu Connected Connected Call

118 © Aastra Aastra Mobile Client: Example Displays Features in Idle state Features in Connected Call

119 © Aastra Customer Benefits: Cost Reduction All outgoing calls from mobile clients are automatically routed via communication system. This can be much cheaper for International calls Calls to remote sites that are part of the OpenCom network Least Cost Routing, including VoIP Trunks GSM-gateways Q.SIG over IP networking between Aastra 800 and OpenCom

120 © Aastra Release 9.00 Other News More and More

121 © Aastra Necessary for some Bidding Numbering plan 1…5 digits – also mixed! I.e. get front desk with 9 Single-digit numbers (-> Hotel reception) PIN-code telephony Mainly for government tenders etc. Transfer of an undialled trunk line One-time switch of authority (-> Hotel-phone) Temporary change of access rights for next call … Hotel Meeting room Prisons one call only

122 © Aastra Nice and smart for the user Scrolling round of display at system phones Busy lamps for Terminal busy if any call is active Team key busy Announcement protection per user Caller list/redial for Line keys Other subscribers

123 © Aastra Real upgrade – OpenVoice and OpenAttendant notification of voic messages with attachment of message notification of fax (X320 only) with attachment of fax Increased number of voice channels (OpenVoice/OpenAttendant) up to OpenCom 130/150: 6 channels OpenCom X320: 8 channels No expansion possible – OpenCom 510: 4 channels Assign channels between OpenVoice and OpenAttendant e.g. 2 channel for each application and 2 floating (OC130/150) Mark voic messages as new again

124 © Aastra Long no see – most requested Delete entries in caller list for calls to hunt groups Info-Lamp for missed calls Quitting of i in hunt groups on all terminals or per user possible Multiple call forwarding Immediately CFU After time CFNR On busy CFB Call transfer out of hunt groups …e.g. to external GSM

125 © Aastra More, More, More – Number of Keys Increase number of keys (OC130, 131, 150 / X320, OC510, Aastra 800) Team and line keys from 300 / / 600 Parallel use of a number 20 / / 50 Busy keys from 200 / / 2000 Function keys from 500 / / 2000 Number of entries to lists (black-, white-, etc.) from 200 / / 1000

126 © Aastra For Specialists – VoIP / SIP DTMF signalling according to RFC 4733 (former RFC 2833) Requires M100-IP / MG+ETH1-1 Running also with system terminals SIP-SIP connection for transferred calls Forwarding/Transfer of a SIP-trunk line to another SIP-trunk line Integration of Aastra SIP-phones* CTI-support with OpenCTI 50, TAPI and CSTA Plug & Play for initial installation Keys like: Phonebook, call lists, presence, pick-up, call diversion directly programmable from browser Only 1 line key in first release!

127 © Aastra CTI – Consequently Expanded CTI running with SIP-terminals OpenPhone 6x(IP), 7x(IP), 2x, analogue, DECT-GAP, SIP (new) CSTA via XML BER (Basic Encoding Rules) always running V.24-Adaptation via CSTA with Windows-Program Please ask support for the solution Simulation of COM-port on TCP/IP Using CSTA Phase II without licence (like TAPI) e.g. for OpenCount 500 Get call data from remote site without modem and data buffer Up to 100 calls stored locally in case of interruption (not safe against reset!)

128 © Aastra NGN Preparation NGN-Support DTMF according to RFC 4733 (former RFC 2833) Service Remote-service via internet …because there is no more switched line like ISDN

129 © Aastra DECT Support of next DECT terminal family Aastra 600d with full full feature set 3 Numbers usable outgoing (Aastra 600d only) Large DECT-Systems up to 256 RFPs

130 © Aastra The END

131 © Aastra OpenCom 100 / X320 – Navigation Sales AdvantagesOpenCom 100Aastra 800 Wired Systel Aastra 677x (ip) Wired SIP Aastra 675x i Wireless DECT / WLAN Integrated Applications Ext. Applications CTI FMC


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