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N ORTHUMBERLAND E MERGENCY T RANSITION S UPPORT. W ELCOME From 1 April 2013, Dawn Advice will be working in partnership with Five Lamps and Voices Northumberland.

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Presentation on theme: "N ORTHUMBERLAND E MERGENCY T RANSITION S UPPORT. W ELCOME From 1 April 2013, Dawn Advice will be working in partnership with Five Lamps and Voices Northumberland."— Presentation transcript:

1 N ORTHUMBERLAND E MERGENCY T RANSITION S UPPORT

2 W ELCOME From 1 April 2013, Dawn Advice will be working in partnership with Five Lamps and Voices Northumberland delivering the replacement scheme to the DWP Social Fund and Crisis Loans for Northumberland, under the branding Nets. The purpose of todays information workshop is to explain: - Background - How to apply - Who will be eligible: - Qualifying conditions for Emergency Support & details of the support that can be awarded - Qualifying conditions for Transition Support & details of the support that can be awarded - What the Exclusions are - Application Process - Out of Hours Support - What support is still available elsewhere

3 B ACKGROUND The Welfare Reform Act 2012 abolished the discretionary elements of the Department of Work & Pensions (DWP) Social Fund (Crisis Loans for items and Daily Living Expenses and Community Support Grants) Local Authorities were requested to design local provision and although there was no requirement to set up a scheme in a particular way, partnership working with the third sector was encouraged Northumberland County Council responded to this challenge by advertising the commissioning opportunity to run the scheme from 1 April 2013 Following a competitive tendering process Dawn Advice, Five Lamps and Voices Northumberland were awarded the contract to deliver the scheme, called NETS on behalf of the Council

4 NETS: M AIN FEATURES The operation of NETS is at the Councils discretion Support for goods and services may take the form of a loan, a grant or a combination of the two depending upon an assessment of need and the applicants financial circumstances Support will be through goods or services, only in very exceptional cases would cash be given People do not have a statutory right to support from the NETS The total amount available for loans and/or grants in any financial year through NETS is cash limited Please note that even if an applicant meets the criteria an award will not always be given. Consideration will also be given to the balance available in the NETS budget. In doing this, the priority of each case will be compared to other applications There is a duty not to overspend the annual budget and consideration will be given to each application on its individual merits

5 D IFFERENCES BETWEEN THE DWP S OCIAL F UND AND NETS Awards will be made in the form of goods and services, NOT cash (only in exceptional circumstances) Awards are dependent on funds available at the time of the application Repayment of loans will no longer be deducted from the customers benefit payment Awards will be made in the form of a loan or a grant (or combination of both) depending on affordability at the time of application

6 S UPPORT STILL AVAILABLE FROM DWP Short Term Advances (previously known as Crisis Loan alignment payments) Supports people when they first make a benefit claim Provides an advance of their future benefit award Supports people who have experienced a change of circumstances that will increase the amount of benefit to which they are entitled Supports people where the first benefit payment is for a shorter period than subsequent payments In cases where it is impractical for benefit to be paid on the due date Budgeting Loans (or Budgeting Advances for Universal Credit recipients) Support income-related benefit claimants who have been in receipt of such benefit for 26 weeks or more Emergency and unforeseen expenses (rent, furniture etc)

7 NETS What sort of things can be supported? Emergency Support To prevent an immediate deterioration to an applicants health by providing short-term access to food, gas and electricity supply and limited supplies of clothing and baby consumables, such as nappies and milk. Transition Support To help applicants through periods of transition, for example, to remain in the community or move back into the community after a period in supported or unsettled accommodation. It does this by providing access to a range of standard items such as beds, bedding, furniture and white goods.

8 How to Apply Dawn Advice Telephone Lines are open: Monday to Thursday8:30am – 5pm Friday8:30am – 4:30pm Lines will be closed:Weekends & Bank Holidays A call back facility will be available to those who request a return call Online uk Accessible 24/7, however applications will be assessed during normal assessment times only, which are: Monday to Thursday 8:30am – 5pm Friday 8:30am – 4:30pm Assessment services are closed: Weekends & Bank Holidays Who can Apply? DirectThe Applicant Evidence will need to be provided 3 rd Party Their Appointee / Carer / Advocate Trusted Partners & Specialist Providers Declaration by referrer either online or verbally that evidence of eligibility and need has been seen and verified.

9 E LIGIBILITY What is the main Eligibility Criteria? The funds available for support are limited, and therefore very specific eligibility criteria have been created in order for NETS to support those most in need. Firstly, the applicant must be aged 16 years or over and be a resident of Northumberland, or in exceptional circumstances be in the process of moving into the county to flee domestic violence, hate crime, forced marriage or honour based violence. And secondly, there is a limit of 2 support awards that can be awarded per applicant, per financial year. (Only in extreme exceptional circumstances would a third application be considered) Even if the applicant qualifies to make an application there is no guarantee that any support will be provided, although NETS would wish to be able to provide names of other services that may be able to offer support depending on the applicants own personal circumstances.

10 Q UALIFYING C ONDITIONS Emergency Support Exceptional Event An immediate need for items or services has arisen following an exceptional event or unforeseen circumstances involving the destruction or loss of property or possessions: Eg. The applicant has suffered a disaster to their home such as Major flooding Gas explosion House fire Where serious damage has been caused to the home or the home is now uninhabitable Health needs As a direct result of the inability to afford the goods or services requested either the heath of the applicant or their partner will immediately deteriorate: Applicant must also meet at least one of the following criteria: Have a serious physical health problem, which they are receiving treatment for Have a dependent child who normally lives with them and their health would be at immediate risk Are homeless, or at risk of homelessness Have a substance or alcohol misuse problem that they are receiving treatment for Are on probation or receiving support relating to their offending history Are affected by, or at risk of domestic abuse, hate crime, honour based violence or forced marriage Have a learning disability Have a physical or sensory impairment Have a mental health problem, that they are receiving treatment for Are aged 50 or over with support needs Are 24 weeks or more pregnant

11 E VIDENCE C OLLECTING Emergency Support Exceptional Event Proof of Address Tenancy agreement Mortgage Statement Council Tax Bill Utility Bill (Gas, Electricity, Water, Landline Telephone – [not a mobile]) Proof of income (Letter from HMRC/Local Authority/Job Centre) Evidence is to show applicants full name and address and be dated within 3 months of application. The address shown on the evidence must match the address provided on application. Proof of Identity Driving Licence Passport Birth Certificate Marriage Certificate Decree Absolute Proof of Need A Letter A Claim Number An Inspection, Incident, Crime or Investigation Report An Inspection, Incident, Crime or Investigation Reference No. From any of the following: Insurance Company Police Force Fire Brigade Utility Company Northumberland County Council Any other relevant body

12 Evidence Collecting Emergency Support Health needs Proof of Address Tenancy agreement Mortgage Statement Council Tax Bill Utility Bill (Gas, Electricity, Water, Landline Telephone – [not a mobile]) Proof of income (Letter from HMRC/Local Authority/Job Centre) Evidence is to show applicants full name and address and be dated within 3 months of application. The address shown on the evidence must match the address provided on application. Proof of Identity Driving Licence Passport Birth Certificate Marriage Certificate Decree Absolute Proof of Need A Letter A Document Or in exceptional cases where evidence cannot be provided, the contact details of their support worker in the relevant support agency From any of the following: GP Hospital Health Workers Children/Adult Services Education Provider Solicitor Landlord Mortgage Company Northumberland Council Probation Service Northumbria Police Force Any other relevant body

13 Evidence Collecting Emergency Support Health needs GP Hospital Health Workers Children/Adult Services Education Provider Solicitor Landlord Mortgage Company Northumberland Council Probation Service Northumbria Police Force They have a serious physical health problem, which they are receiving treatment for xxxx They are 24 weeks or more pregnant xxxxx They have a dependent child under 16 who normally lives with them, whos health would be at immediate risk xxxxxxxx They have a learning disability xxxxxxx They have a physical or sensory impairment xxxxxxx They have a mental health problem, for which they are receiving treatment or support for xxxxxx

14 Evidence Collecting Emergency Support Health needs GP Hospital Health Workers Children/Adult Services Education Provider Solicitor Landlord Mortgage Company Northumberland Council Probation Service Northumbria Police Force They have a substance or alcohol misuse problem, for which they are receiving treatment or support for xxxxxxx They are aged 50 or over with support needs xxxxxxxx They are affected by, or at risk of domestic abuse, hate crime, honour based violence or forced marriage xxxxx x xxx They are on probation or receiving support relating to their offending history xxxxxx They are homeless, or at risk of homelessness xxxxxxx

15 F ORMS OF S UPPORT Emergency Support Food (up to 7 days of support) Voucher to be redeemed at a Supermarket (set value depending on circumstance) Key consumables for babies (up to 7 days of support) Voucher to be redeemed at a Supermarket (set value depending on circumstance) Clothing (up to 7 days of support) Pre-paid Love to Shop Voucher (set value depending on circumstance) Heating (up to 7 days of support) Pre-payment Voucher/Direct payment to Supplier (set value depending on circumstance) Travel (return travel costs for specific event) Bus Voucher/Train Ticket/Arrangement of a Taxi A decision within 2 hours (we would hope an immediate decision could be made in most cases) If the decision is made before 1pm then support will be provided the same day If the decision is made after 1pm then support will be providing on the next working day

16 Transition Health needs As a direct result of the inability to afford the goods or services, the applicants health will immediately deteriorate Applicants must also meet at least one of the following criteria: Have a dependent child who normally lives with them and their health would be at immediate risk Are homeless, or at risk of homelessness Have a substance or alcohol misuse problem that they are receiving treatment for Are on probation or receiving support relating to their offending history Are affected by, or at risk of domestic abuse, hate crime, honour based violence or forced marriage Have a learning disability Have a physical or sensory impairment Have a mental health problem, that they are receiving treatment for Are aged 50 or over with support needs Are 24 weeks or more pregnant And also need; Settlement You require support to re/settle into community life within Northumberland: Move back into the community after a stay in supported or temporary accommodation or following an unsettled way of life as part of a planned resettlement programme Move out of inappropriate accommodation Stay in your home and prevent a move into residential care or hospital Prevent a serious deterioration of health within the home Ease exceptional pressures for an applicant and their family Q UALIFYING C ONDITIONS

17 Qualifying Conditions Transition Settlement Move back into the community after a stay in supported or temporary accommodation or following an unsettled way of life as part of a planned resettlement programme Examples of such accommodation are: Hospital or other medical establishments Care home Hostel Staff intensive sheltered housing Local Authority care Prison or detention centre Short term supported housing Bed and breakfast accommodation with a high level of floating support The applicant must also be establishing themselves in the community. Both the time spent in the accommodation (usually a minimum of 3 months or a pattern of frequent or regular admission) and the level of individual care and supervision provided whilst living in the accommodation will be taken into consideration by the deliverer when making a decision. Move out of inappropriate accommodation Examples of inappropriate accommodation are: Over or under occupation within the property and no other form of assistance is available e.g. through a social housing provider Accommodation is deemed unsuitable for human habitation There is an unacceptable risk of domestic abuse, honour based crime, forced marriage within the home or hate crime Housing conditions will result in a serious deterioration in the health of the applicant or family member Applicants may receive Settlement Support if it can be verified by a specialist provider that the applicant or a member of their family is living in accommodation that is no longer suitable for them.

18 Qualifying Conditions Transition Settlement Stay in your home and prevent a move into residential care or hospital Applicants may receive Settlement Support if this will help them to stay in the community, rather than enter residential care or hospital. Some of the factors considered when making a decision will include: How immediate is the likelihood of going into such accommodation How long the applicant is anticipated to remain in such accommodation Whether the type of item or service required would prevent or delay entering such accommodation If the support will reduce the frequency of stays in such accommodation Some examples of situations where support may be provided are: Help with expenses for improving the home to maintain living conditions Help to move to more suitable accommodation or to be nearer someone who can provide care and support Prevent a serious deterioration of health within the home Applicants may receive Settlement Support if the heath of the applicant or family member will significantly deteriorate as a direct result of the inability to afford the goods or services requested. Ease exceptional pressures for an applicant and their family Examples include breakdown of relationships within the family (including domestic violence, honour based violence or forced marriage)

19 Transition And must meet the following criteria; Qualifying benefits Be in receipt of one of the following benefits: Income Support Income Based Job Seekers Allowance Income Related Employment Support Allowance Any type of Pension Credit The qualifying benefit or assessment may change with the introduction of Universal Credit The applicant must also be moving into a property within the Northumberland Local Authority area. AND; Leaving supported accommodation The applicant is leaving or is expected to be discharged within 6 weeks from accommodation in which they receive significant and substantial care and supervision from, and they will be expected to receive one of the benefits listed above. The applicant must also be moving into a property within the Northumberland Local Authority area. If they do meet these criteria and are therefore eligible, then they must have applied for a budgeting loan or advance from the DWP and have been declined before their application will be considered Qualifying Conditions

20 Evidence Collecting Transition Health needs Proof of Address Tenancy agreement Mortgage Statement Council Tax Bill Utility Bill (Gas, Electricity, Water, Landline Telephone – [not a mobile]) Proof of income (Letter from HMRC/Local Authority/Job Centre) Evidence is to show applicants full name and address and be dated within 3 months of application. The address shown on the evidence must match the address provided on application. Proof of Identity Driving Licence Passport Birth Certificate Marriage Certificate Decree Absolute Proof of Need A Letter A Document Or in exceptional cases where evidence cannot be provided, the contact details of their support worker in the relevant support agency From any of the following: GP Hospital Health Workers Children/Adult Services Education Provider Solicitor Landlord Mortgage Company Northumberland Council Probation Service Northumbria Police Force Any other relevant body

21 Evidence Collecting Transition Health needs GP Hospital Health Workers Children/Adult Services Education Provider Solicitor Landlord Mortgage Company Northumberland Council Probation Service Northumbria Police Force They have a serious physical health problem, which they are receiving treatment for xxxx They are 24 weeks or more pregnant xxxxx They have a dependent child under 16 who normally lives with them, whos health would be at immediate risk xxxxxxxx They have a learning disability xxxxxxx They have a physical or sensory impairment xxxxxxx They have a mental health problem, for which they are receiving treatment or support for xxxxxx

22 Evidence Collecting Transition Health needs GP Hospital Health Workers Children/Adult Services Education Provider Solicitor Landlord Mortgage Company Northumberland Council Probation Service Northumbria Police Force They have a substance or alcohol misuse problem, for which they are receiving treatment or support for xxxxxxx They are aged 50 or over with support needs xxxxxxxx They are affected by, or at risk of domestic abuse, hate crime, honour based violence or forced marriage xxxxxxxxx They are on probation or receiving support relating to their offending history xxxxxx They are homeless, or at risk of homelessness xxxxxxx

23 Evidence Collecting Transition Settlement Evidence Support to move back into the community after a stay in supported or temporary accommodation or following an unsettled way of life as part of a planned resettlement programme Contact details for the support worker from the relevant support agency/specialist provider which will then be verified Move out of inappropriate accommodation Contact details for the support worker from the relevant support agency/specialist provider which will then be verified to show that the applicant or a member of their family is living in accommodation that is no longer suitable for them. Stay in your home and prevent a move into residential care or hospital Contact details for the support worker from the relevant support agency/specialist provider which will then be verified Prevent a serious deterioration of health within the home Contact details for the support worker from the relevant support agency/specialist provider which will then be verified Letter from a healthcare professional Ease exceptional pressures for an applicant and their family Contact details for the support worker from the relevant support agency/specialist provider which will then be verified Letter from a healthcare professional, councillor, solicitor, etc.

24 Transition Qualifying benefits Evidence Benefit Letter showing entitlement to: Income Support Income Based Job Seekers Allowance Income Related Employment Support Allowance Any type of Pension Credit The qualifying benefit or assessment may change with the introduction of Universal Credit Leaving supported accommodation A letter outlining plans/new address details Contact details for the support worker from the relevant support agency/specialist provider which will then be verified Moving into the community A letter outlining plans/new address details Contact details the relevant support agency/specialist provider which will then be verified Have applied for a Budgeting Loan or Advance from the DWP and been declined Declined letter from DWP Access to CIS system for details to be verified Evidence Collecting

25 Transition White Goods (direct delivery) Goods Standalone Gas Cooker Standalone Electric Cooker 6KG 1200 Spin Washing Machine Undercounter Fridge Undercounter Freezer Freestanding Fridge Freezer Furniture (direct delivery) 1 Seater Sofa 2 Seater Sofa Dining Table Pair of Dining Chairs 2 Door Wardrobe Set of Drawers Single Bed Single Mattress Double Bed Double Mattress Bunk Beds Cot Small Electricals Goods Voucher Furniture recycling Conventional Microwave Kettle 2 Slice Toaster Iron Upright Vacuum Cleaner Bedding Bedding set to fit bed or cot, as appropriate Kitchen Equipment 3 Pan Set Frying Pan Utensils Set 16 piece Cutlery Set 16 piece Crockery Set Household Equipment Ironing Board with Cover Mop & Bucket Dust pan and brush Tea Towels (Pack of 4) Bathroom Equipment Hand towels Bath towels Furnishings Rug/Carpet Curtains F ORMS OF S UPPORT

26 Transition Travel Travel Voucher Return travel for specific event such as; Hospital Funeral Prison Visit Storage/ Removal Goods Storage costs for upto 7 days Housing Rent in Advance (Exceptional circumstance and direct referral from Housing Options or Similar provider only) A decision within 5 working days If successful, awards will be provided from 48 hours of award decision being made F ORMS OF S UPPORT

27 E XCLUSIONS NETS Limited to 2 awards per applicant for each financial yearCourt expenses Not available to people under the age of 16Removal or storage charges following a Compulsory P.O. A need which occurs outside of NorthumberlandDebt to Government/ Local Authority People with savings or investmentsCouncil Tax – payments; arrears People in full-time education (unless receive qualifying benefit)Domestic assistance and respite care Care home residents and hospital in-patients (unless as part of planned resettlement) Holidays Prisoners who are in prison or released on a temporary licenseMedical services Persons who are members of and fully maintained by a religious orderSchool – uniform; sports equipment; travel; meals Foreign nationals with limited immigration statusTelephone – purchase; installation; rental; call charges Foreign nationals with no recourse to public fundsTV/ Radio - license; ariel; rental charges Work/ educational/ training expenses Car – garages; parking; running costs UK nationals who are not habitually resident in the UKHousing (Including rent in advance) In order to maximise NETS resources, any application eligible for other sources of public funding will generally not be considered.

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29 N OT H APPY ? NETs does not operate an appeals process NETs is keen to have feedback on its services. Feedback, including suggestion, comment and complaint on any aspect of the service should be made in the first instance to DAWN (Advice) on

30 Any Questions? If Yes, then please find it on our website: Would you like an electronic copy of this document?


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