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GOVERNMENT OF TAMIL NADU HIGHWAYS DEPARTMENT TAMIL NADU ROAD SECTOR PROJECT (Under World Bank Assistance)

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Presentation on theme: "GOVERNMENT OF TAMIL NADU HIGHWAYS DEPARTMENT TAMIL NADU ROAD SECTOR PROJECT (Under World Bank Assistance)"— Presentation transcript:

1 GOVERNMENT OF TAMIL NADU HIGHWAYS DEPARTMENT TAMIL NADU ROAD SECTOR PROJECT (Under World Bank Assistance)

2 TAMIL NADU ROAD SECTOR PROJECT Social Research Division TNS MODE World Bank

3 3 Road User Satisfaction Survey 2004 - 2005 State of Tamil Nadu Findings presentation

4 4 GOAL To help improve road transport outcomes by providing insight in to the issues and concerns raised by road users, thereby influence future strategic and operational decisions.

5 5 OBJECTIVES Assess public perception of current sector outcomes, Highway Departments performance and Government polices. Setup a benchmark/baseline by measuring the values of key indicators for detecting changes in the future when compared with similar mid term or endline surveys.

6 6 STUDY OUTCOME Measures of customer satisfaction on road network outcomes/ attributes Measures of customer perception of Highways Department performance Views on future policy priorities

7 7 THE COMPONENTS Quantitative / Baseline Survey Qualitative / Descriptive Study Desk Review

8 Entire State covering all the Districts GEOGRAPHICAL COVERAGE

9 9 QUANTITATIVE SURVEY TARGET GROUPSAMPLE SIZE Truckers/ Tanker Driver400 Private Bus Drivers400 State Transport Drivers400 Taxi Drivers300 Hired car/ Travels Drivers200 Wagon Drivers100 Auto rickshaw Drivers200 Private Car Drivers200 Commercial Vendors100 MENWOMEN Owner driven cars *400200 Two wheelers (Owner driven)*200100 Farmers/Agricultural commodity producers* 400200 Households adjacent to main roads including pedestrians and cyclists* 700400 Public Transport commuters*400 Tourists*200100 Sec* - Socio Economic Class 6000 STRUCTURED INTERVIEWS WERE CONDUCTED ACROSS THE STATE

10 10 QUALITATIVE STUDY 1 Chamber of commerce/ Industrial Manufacturers/Traders Freight forward / shipping agents Insurance Industry Representative Emergency Services Vehicle manufacturers NGOs – Social/ Environmental/ disabled Academicians Journalist/ media representative Transport undertaking and Int. dept Traffic Police officers Govt. Car/ Jeep drivers Revenue Department officials Retired Chief Engineers (HD) Opinion leaders Commercial Development IN-DEPTH INTERVIEWS IN-DEPTH INTERVIEWS 500 IN-DEPTH INTERVIEWS

11 11 QUALITATIVE STUDY 2 Truck and Tanker operators/drivers Inter urban Bus Service Operator/ Drivers (Private and State Government) Auto/Taxi Drivers Hired Car Operators/Drivers Public bus commuters Tourists HHs living adjacent to NH/SH/MDR and Farmers Commercial and Industrial Developments adjacent to the road Truck and Tanker operators/drivers Inter urban Bus Service Operator/ Drivers (Private and State Government) Auto/Taxi Drivers Hired Car Operators/Drivers Public bus commuters Tourists HHs living adjacent to NH/SH/MDR and Farmers Commercial and Industrial Developments adjacent to the road FOCUS GROUP DISCUSSIONS 8 FOCUS GROUP DISCUSSION ONE WITH EACH TARGET GROUP

12 12 DESK REVIEW Moving Ahead, the American public speaks on roadways and transportation in communities – A report from the Federal Highways Administration. Best Value and Audit Commission Performance Indicators for 2000/2001, Volume I – User Satisfaction Performance Indicators: Guidance on methods of data collection. Road Users Satisfaction Survey, 2002, A report to the Highways Agency by MVA Limited.

13 RESPONDENT PROFILE

14 14 a RESPONDENTS BY AGE Percent 18 – 20 years5 21- 30 years32 31-40 years37 41 – 50 years19 51+7 More than two-third are in the age group of 21- 40 years Drivers (Trucks, Bus, Taxi, Car, Auto, Wagon) mostly in the age group of 31-40 years Women driving two wheelers and Car (owner driven) are younger and mostly in the age group of 21 – 30 years Base : 6211

15 15 EDUCATIONAL LEVEL Class V5 V – IX27 SSC / SSLC38 Pre- / Diploma9 Graduate +19 Illiterate2 One-third school completed and more than one-fourth have some college education Percent Those who have completed school education is higher among state transport driver when compared with others. Women owner driven cars 80% are graduates and above Base : 6211

16 16 OWNERSHIP OF DURABLES Television set (colour 67, B&W 29) 96 Radio77 Bicycle73 Two wheeler43 Car16 One-third school completed and more than one-fourth have some college education Percent Almost all have a TV at home Almost three-fourth have a bicycle Base : 6211

17 MAJOR FINDINGS

18 18 TRIPS TAKEN MOST OFTEN Commute to work/school20 Work - related trips63 Recreational/ Social11 Shopping/Errands5 Two-third of the trips taken most often is work related Percent TRIP PURPOSE Base : 4328

19 19 TYPES OF ROADS KNOWN & USED Unaided response is relatively higher for NH, VR and SHs Base : 6211

20 20 ROAD SITE AMENITIES AVAILED NHSHMDRODRVR Tea/Coffee outlets764723149 Food outlets5525842 Toilets431252- PCO/ Communication16544- Service station/ fuelling 12512- Not used any1943677682 Not available---3- Base57005765486039385116 Almost half of them have used toilets while traveling on highways Women commuters almost all have availed the facility

21 21 ROAD SIGNS ABOUT ROAD SITE AMENITIES NHSHMDRODRVR Not available 001216 Not noticed 113814 Not helpful 141218 Helpful 4754504128 Very helpful 5141333024 Base57005765486039385116 Road signs are stated to be helpful on all roads particularly in NH, SH, MDR

22 22 0 PERCEPTION ON UNSAFETY IN THE RECENT TRIP Base : 4328

23 23 FACTORS THAT MAKE DRIVING UNSAFE High voltage bulbs blur vision Highway High voltage bulbs blur vision Highway Beating paddy causes major hindrance Highways, MDR Beating paddy causes major hindrance Highways, MDR School students on cycles cross/take diversion often Heavy vehicle driver School students on cycles cross/take diversion often Heavy vehicle driver Sand by the roadside causes slipperiness Two wheelers and cars Sand by the roadside causes slipperiness Two wheelers and cars

24 24 FACTORS THAT IRRITATE WHILE DRIVING NH%SH%MDR%ODR%VR% High speed of the traffic3213421 Inconspicuous intersections 8131174 Lack of by pass/ring roads5111041 Overtaking42341162 Traffic7161063 Poor/Aggressive driving413019104 Heavy goods vehicles127631 Poor road geometrics1726353720 Bad road conditions1036566973 Absence of road signs25101820 Absence of lighting at major intersections 6691221 Absence of pedestrian/cattle crossing facilities 81491125 Base 15341911164311511593

25 25 REASON FOR ACCIDENTS ON THE NH/SH/MDR/ODR/VR National Highways rated high but accidents when happens it is fatal. ODR/VR condition rated low but mostly it is minor accidents. REASON FOR ACCIDENTS ON THE NH/SH/MDR/ODR/VR Skilled drivers relatively low. Most in a tearing hurry. Increase in vehicles in recent years. Ethics lacking. Base : NH – 5700, SH-5765, MDR – 4860, ODR – 3938, VR - 5116

26 26 RESPONSE TO ACCIDENTS In the past 5 years, accidents are more due to increase in vehicles with easy purchase options. Industrial Development Reduction in accidents observed due to four lane system. Revenue Department We punish if our drivers drink while at work. Reflectors are further needed. Transport undertaking Pedestrian path provision overlooked while widening of roads hence they are at risk. NGOs

27 MARKET FACILITY

28 28 a DISTANCE TO THE NEAREST Percent 2 – 5 KM76 6 – 9 KM13 10 – 13 KM8 13+3 Respondents : Commercial vendors/ pedestrians/HHs/Farmers/Agricultural producers/Cyclists Base : 1883

29 29 TYPE OF MARKET AVAILABLE All can access the vegetable/fruit/flower market Base : 1656

30 30 INCONVENIANCE FACED Lack of Garbage disposal facility requires attention Base : 1656

31 31 AREA OF MARKET Smaller size markets preferred Base : 815

32 PARKING FACILITY

33 33 NEED FOR MORE PARKING FACILITY High need for parking space expressed Base : 6211

34 34 PAY FOR PARKING Willingness to pay is relatively high Base : 6211

35 35 a The response varies across the satisfaction scale VERY SATISFIED SATISFIEDSOME WHAT SATISFIED NOT SATISFIED NOT AT ALL SATISFIED Within City 1226222812 Within Town 102823318 EXTENT OF SATISFACTION Base : 1968

36 36 a Satisfaction is relatively higher in NH/SH/MDR VERY SATISFIED SATISFIEDSOME WHAT SATISFIED NOT SATISFIED NOT AT ALL SATISFIED NH1136182014 SH535222710 MDR323252921 ODR115222339 VR21472836 EXTENT OF SATISFACTION Base : 1968

37 VALUE FOR MONEY

38 38 a Value mostly acknowledged HighModerateLowNoNot aware Men184314214 Women1647111214 ROAD RELATED TAXATION Base : 6211

39 39 a Willingness for toll forthcoming HighModerateLowNoNot aware Men2651797 Women22502322 TOLL FOR MAINTENANCE Base : 6211

40 HD PERFORMANCE

41 41 RATING OF PERFORMANCE ON HD PoorSatisfactoryGood Not aware Adding new capacity through widening/by passes 72271- Maintaining roads & bridges 163054- Dealing with the public including people shifted due to new roads 144145- Removing encroachment 182656- Disaster/ Emergency management 253738- Environmental management16282432 For widening/ By pass two-thirds have rated high Emergency management the score is relatively low Base : 6211

42 42 CHANGE IN THE PERFORMANCE "The performance of HD is good. In the past year, many single lanes have been converted into double lanes. Roads have been widened. Lot of information boards have been put up. Medical facilities and ambulance vehicles have increased" Base : 6211

43 GOVT. ROLE & SCHEMES

44 44 Responsibility of various departments acknowledged Dept.NHSHMDRODRVR HD432212 3 NHAI1111- State Govt.959402915 Central Govt.418953 Panhayat/Municipal--273472 Dont know5911177 RESPONSIBILITY Base : 6211

45 45 Removal of encroachment takes precedence PRIORITIES OF TN GOVT. Very Important ImportantSome what important Not important Not at all important Charge directly 3846871 Contract out more design and implementation 32418153 Remove encroachments 62334-- Enforce road rules effectively 4742633 Revise the procurement rules/ways works are contracted out 254214 4 Base : 6211

46 46 ROAD MAINTENANCE SCHEME Base : 6211 Golden Quadrilateral39 Tamil Nadu Road Sector Project18 NABARD Road Scheme33 State Highways Maintenance scheme36 PM gram Sadak Yojana39

47 47 EXPRESSED NEEDS Road travel far more safer now, with emergency medical services available however there is scope for improvement Academician SH and MDR relatively to be improved Commercial Development Whilst roadways are being improved, driving skills is on the decline……… When acquiring license, they should be sensitized on the value of roads and the cost of making and maintaining them. Retired Chief Engineer The public need to be oriented on the road as an asset, and to take pride in them too Journalist Road safety education for the young should be taught in schools. It should be made mandatory Academician

48 48 OPINION ON PRIVATISATION "I agree with the privatization of road construction. They will lay good roads, maintain them well and work will be done fast." Industrialist, Owner driven premium cars I feel that privatization is not proper. Road maintenance will not be properly done. These are government roads. They should be looked after by the government. Public transport representative The road construction should not be handed over to private agencies because HD is doing a good job. Such maintenance will not be followed by private agencies. There will not be any control over their performance. Insurance representative In a democratic country it is our responsibility to provide every citizen the basic needs. Money will be collected by private agencies Retired Chief Engineer

49 49 The quality of food on roadside outlets is poor posing health risks for drivers. Health department to be notified Government car/jeep driver Like health and education sector, road sector should get the prime attention. Our economy is based on road structure Retired Chief Engineer SOME CONCERNS Sign boards are sometimes hidden by trees, advertisements and posters Commercial Development Peoples life is not priced. Accidents can cause more deaths than diseases NGO

50 50 OVERALL SATISFACTION LEVEL Base : NH: 5600. SH:5765, MDR: 4860, ODR: 3938, VR: 5116

51 51 Road widening/ laning Regular maintenance Straightening of curved roads and more bypass Pedestrian crossing and foot path High beam lights avoided, more reflector lights Median and speed breakers with reflector paint Bitumen top roads at all locations Good drainage system and filling of pot holes Road signs at inter sections Road amenities and rest rooms Orienting the public on safety rules Aesthetic & environment sensitivity


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