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Standard Operating Procedures for Manufacturing & Service.

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Presentation on theme: "Standard Operating Procedures for Manufacturing & Service."— Presentation transcript:

1 Standard Operating Procedures for Manufacturing & Service

2 Imagine your are a manager of a bookstore You hired an hourly worker recently What are you going to do with him/her?

3 Firefighting No Time for Training Ineffective Training Ineffective & Varied Results

4 Develop Workplace Talents Identify Critical Knowledge Understand Skills Required Breakdown job to pieces Identify Key Points / Reasons Job breakdown Sheets Transfer Knowledge Job Instruction (4 steps methods) Verify Learning & Success Confirm results of Training Adjust the Process (Plan, Do, Check, Action)

5 Develop Workplace Talents Defining Critical Knowledge – SOP: Identify work requirements Document work requirements – Critical requirements vs. Personal preference Transferring the critical knowledge – Job Instruction (Training Within Industry, TWI) Follow-up – Verify the results

6 Fundamental Skills Ancillary Task Knowledge Policies and Judgments Core Job-specific Knowledge Accumulated Know-how Five Critical Workplace Knowledge

7 Driving a Car Core Task (Driving)Driving Ancillary Tasks Knowledge Fundamental Skills Policies and Judgments Accumulated Know-How

8 Fundamental Skills – Applicable to all driving situations Family cars, Racing cars, emergency vehicles – Starting / Turning off the car – Seat belts operation – Accelerating / Braking – Backing up – General maneuvering (Turns, signals…)

9 Ancillary Tasks Knowledge – Secondary and supportive Driving is still possible without doing these task Outsource to other sources – Filling the gas tank – Change flat tires – Change oil – Servicing per manufacturers recommendations

10 Policies and Judgments – Rules for safe driving The right of road, – Traffic signs – Traffic lights – Emergency vehicles – Night driving – Country driving

11 Core task – Driving on the road Apply knowledge in the context of real work environment – Share road with others – Moving through the intersections Yellow light means Stop vs Rush – Merging into traffic – Passing

12 Accumulated Know-how Appling knowledge become automatic – Driving in various conditions Night conditions Winter condition Driving in fog – Response to near-accident situation – Driving etiquette

13 Develop Workplace Talents Defining Critical Knowledge – SOP: Identify work requirements Document work requirements – Critical requirements vs. Personal preference Transferring the critical knowledge – Job Instruction (Training Within Industry, TWI) Follow-up – Verify the results

14 Document work requirements – Breakdown job to pieces – Identify key points and reasons – Job breakdown sheet

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17 Document work requirements – Breakdown job to pieces – Identify key points and reasons – Job breakdown sheet

18 Vanilla Pound Cake

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25 Key Points Chapter 5 – Begin at a high level to understand the skill requirements of the job Chapter 7 – Analyzing routine work – Analyze a complex job from the health care Chapter 10 – Standardized complex engineering tasks

26 Reading Lists Chapter 5 Chapter 7 Chapter 8 Chapter 9 Chapter 10


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