Presentation on theme: "Leveraging Partners, Resources & Technology for Delinquent Collections a City of Houston Case Study Presented by Don Pagel, City of Houston Parking Management."— Presentation transcript:
Leveraging Partners, Resources & Technology for Delinquent Collections a City of Houston Case Study Presented by Don Pagel, City of Houston Parking Management Division Joe R. Martin, Municipal Intelligence Group
The Houston Mobile Enforcement Fleet
Overview Abstract Statement of Problem Since the beginning of booting operations in 2005, the annual budget of 2,400 boots installed per year had never been achieved
Agenda Houston Metrics The Team Background The Challenge The Solution: Phase I, II & III The Results The Cost Summary & Conclusion
Square Miles 650 Population 2,100,000 On Street Parking Spaces 4,700 Off Street Parking Spaces 1,300 Meters 2,000 Staff 70 Annual Citations 238,000 * Annual Meter Revenue $4,700,000 * Annual Citation Revenue $7,600,000 * * 2011 budget Houston Metrics
The Team City of Houston Parking Management Division CoH PMD Enforcement Department Duncan Solutions Collections Municipal Intelligence Group Booting & Support Services T2 Solutions T2 Flex & Handhelds CoH PMD Meter Department
Enforcement Background Booted Vehicle Information by Year Fiscal Year Budgeted Boots Installed2,400 Actual Boots Installed1,300 1,400 1,300 Shortfall1,100 1,000 1,100 Method of Locating Boot Eligible Vehicles Busted Thumbs
The Challenge In 650 Square Miles of Houston, Boot Eligible Vehicles are Few and Far Between
Booting Density Metrics Market Comparison HoustonPittsburghDetroitChicago Square Miles Population2.1 mm305,000713, mm Population per Sq. Mile3,2005,6005,00012,000 Boot List Vehicles32,0006,00086,000500,000 Vehicles per Sq. Mile ,200 vs. Houston2 x12 x45 x
Pace of Enforcement: Walking Beat PEO Walking Beat PEO: – Typical Walking Speed 3 MPH – Walking Speed when Manually Typing Plates <1 MPH – Miles Covered in 8 Hour Shift <5 Miles
Pace of Enforcement: Mobile PEO Mobile PEO: – Typical Driving Speed 15 MPH – Driving Speed when Manually Typing Plates < 2 MPH – Miles Covered in 8 Hour Shift <20 Miles Mobile PEO pace reduced to NEAR WALKING SPEED
Pace of Enforcement Daily Coverage in Houston # Walking Beat PEO Miles per Shift5 Number of Walking Beat PEOs30 Total Walking Beat Miles per Day150 Mobile PEO Miles per Shift20 Number of Mobile PEOs15 Total Mobile PEO Miles per Day300 Total PEO Miles per Day450 Lane Miles of City Streets - Houston16,000 Percent of Lane Coverage Daily3%
The Conclusion Boot Eligible Vehicles are too Spread Out and PEO Coverage Barely Touches 650 Square Miles
The Solution Bring Technology to Bear
Phase I Implement License Plate Recognition Systems In March 2010, Municipal Intelligence Group (MIG) is engaged by Duncan Solutions and Parking Management to provide vehicle immobilization services using MIG enforcement vehicles equipped with License Plate Recognition (LPR)
Phase I Details Launch March 2010 One LPR equipped enforcement vehicle Operating all eligible booting hours 8 am – 6 pm M-F Areas of coverage outside focus areas covered by PEOs Spot eligible vehicles, install and release boots
Phase I Results Significant improvement in booting activity Better understanding of metrics But… Still not on track to meet budget LPR enforcement vehicle operating at a loss
Phase I Assessment While LPR made great strides in improving booting results, due to the low density of boot eligible vehicles, one enforcement vehicle could not makeup the difference to meet budget. Additionally, the low density produced a negative ROI on enforcement vehicle operations and therefore not sustainable by MIG & Duncan.
Phase I Challenge While LPR proved a useful resource in locating scofflaw vehicles and created a significant net gain in booting activity, a new program needed to be devised to expand booting activities while creating a positive ROI to the contractors.
Phase II – Pilot Program Leverage Existing Resources
Phase II – Pilot Program MIG was retained to operate in areas not already covered by walking beat and mobile PEOs. These PEO areas are typically high in traffic and rich in booting opportunities. Due to the slow pace of manual plate entry by PEOs, it was expected that many vehicles were being missed.
Phase II – Pilot Program As Mobile PEOs were already patrolling in areas of high traffic but at a very slow pace, a pilot program was conceived for MIG to provide, maintain and support LPR equipment on two mobile PEO vehicles. Hence… Leverage Existing Resources
Phase II Details Launch February 2011 LPR systems, installation, maintenance, and support all provided by MIG Installed on: – Boot Van patrolling CBD – Prius patrolling suburbs
Phase II - Pilot Results YearFebruaryMarch Improvement8485 % Increase56%60% Boot Installed
Phase III – Expansion & Enhancements Due to success of the Phase II Pilot Program, during the balance of 2010 the program was expanded and enhanced: LPR systems installed on two (2) additional PEO Prius operating in the suburbs, expanding the Parking Management PEO LPR fleet to four (4). Implementation of StreetOPS TM, the proprietary MIG boot log management system.
Phase III - StreetOPS Historically, Parking Management recorded boot activities using an Excel spreadsheet maintained by Dispatch. This allowed only one user at a time and only at the location of the file. Additionally, management reporting was, at best, difficult and slow. Feedback of results from the field came too late to take action. Now that booting activity had significantly increased, a new solution was needed.
Phase III - StreetOPS At no cost to Parking Management, MIG provided StreetOPS TM, a boot activity log, management and reporting system designed by MIG. Features include: Web interface SQL database application Unlimited simultaneous users Real-time access to data and reporting Boot, notice, release and tow tracking Android, iPhone & Windows Mobile compatibility
Phase III – StreetOPS Landing Page
Phase III – StreetOPS Enter New Boot
Phase III – StreetOPS Daily Activity Report
Phase III – StreetOPS Boots Installed Report
Phase III – StreetOPS Bootable Areas Map
Phase III – StreetOPS Daily & Monthly Totals
Phase II-III Results
Fiscal Year * Budgeted2,400 Actual Boots1,300 1,400 1,300 2,0002,400 Shortfall1,100 1,000 1, * Actual calendar year 2011 & projected 2012 fiscal year
Phase II-III Results * Actual calendar year 2011 & projected 2012 fiscal year Fiscal Year * Budgeted2,400 Actual Boots1,300 1,400 1,300 2,0002,400 Shortfall1,100 1,000 1, ,400
Phase I-II-III Costs Provided by Municipal Intelligence Group & Duncan Solutions to Parking Management: Cost to Parking Management: 4 License Plate Recognition SystemsMaintenance & Repair Installation/SupportStreetOPS TM 2 Enforcement Vehicles (1 seasonal)2 Enforcement Crews (1 seasonal) $0.00 (included in collections contract)
Summary & Conclusion Due to the low number and wide dispersion of boot eligible vehicles in the City of Houston and Houstons large land mass, the traditional methods of enforcement and outsourcing were not viable and did not achieve desired results. By leveraging existing assets and resources of Municipal Intelligence Group, Duncan Solutions and Parking Management, a solution was reached that finally met Parking Management booting budgetary goals.