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July 2011 Avaya Communication Server 1000 Advantages of upgrading to Release 7.5 November, 2010.

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Presentation on theme: "July 2011 Avaya Communication Server 1000 Advantages of upgrading to Release 7.5 November, 2010."— Presentation transcript:

1 July 2011 Avaya Communication Server 1000 Advantages of upgrading to Release 7.5 November, 2010

2 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Legacy Meridian CS 1000 MCS 5100 BCM/SRG Branches CS 2100 SL-100 Legacy DEFINITY Evolutionary Path for Every Customer Communication Manager AS 5300 Avaya Aura Service Providers Apps All Current Systems can be SIP Connected Lower Costs, Accelerate New Application Deployment, and Serve Customers Everywhere Multivendor Integral 55 (Germany/EMEA) 2

3 © Avaya Inc All rights reserved. CS1000 Release 7.5 The Integration Release What is it? – Enables CS1000 customers to integrate and leverage the Avaya Aura® applications and services Why does it matter? – Provides CS1000 investment protection with an easy transition to Avaya Aura® when appropriate – Ability to have a heterogeneous network sharing capabilities across the network Key Features – Common SIP based network routing engine for heritage Nortel and Avaya customers – Consolidated management platform for entire Avaya portfolio – Feature rich interworking between CS1000 and CM users (SIP Peering) – Direct SIP connectivity (without requiring SM) to Avaya Aura® Messaging, Avaya Aura® Conferencing Integrate into Avaya Aura ® CS100 0 TDM & IP Phones Session Manager System Manager Presence Services Voice/ Video Services Avaya CM

4 © Avaya Inc All rights reserved. Release GAEOS End Mfg Support End of Services Support (EOSS) R5.0 07/200711/2009Nov 2010 Nov 2015 or later* R5.5 04/200811/2009 Nov 2010 Nov 2015 or later* R6 06/2009 Nov 2010Nov 2011 Nov 2016 or later* R7 Aug 9, 2010Apr 2011Apr 2012 Apr 2017 or later* R7.5 Dec 20,2010 * Under review by Avaya. Dates can be later than current dates shown above Keeping Current CS1000 System Software Status (Avaya LCP)

5 © Avaya Inc All rights reserved. CS1000E – Co-Res Choices

6 © Avaya Inc All rights reserved. New Co-Res Call Server Options CPMG – 128 – Call Processor/MGC on single card – Embedded 128 DSP CPMG – 32 – Call Processor/MGC on single card – Embedded 32 DSP – MG1000B Only Call Processor Dual Core (CPDC) – CPPM Replacement for LINUX – MAS support for IP Media Services Commercial Off the Shelf Server – HP DL360 Slot 0 Slot 2 Slot 1 Slot 4 Slot 3 CPDC Linux CS/SS/SLG MGC Port DSP CPMG – 128-Port DSP Slot 0 Slot 2 Slot 1 Slot 4 Slot 3 IPE CPMG – 32 Port DSP Slot 0 Slot 2 Slot 1 Slot 4 Slot 3 IPE

7 © Avaya Inc All rights reserved. Co-Resident System Capacity The following capacity limits apply to Co-Resident CS1000 Call Server configurations – Excluding CPMG 32 (same limitations as MG 1000B) Rated Capacity: – 1000 IP Users (Total of IP & SIP clients combined) 700 Total IP Users using CPMG128 – 800 TDM users (128 on MG 1000B) – 5 IPMG – 16 PRI (T1/E1) interfaces – 400 Virtual Trunks – 1000 PD users Call Server redundancy is not supported on CPMG, CPDC or COTS. Package 410 (HIGH_AVAIL) must be disabled. Note: Redundant HA Call Servers are VxWorks-based and are only supported on the CPPM-CS processors.

8 © Avaya Inc All rights reserved. CPMG, CPDC, COTS Systems Cost-effective solution for CS1000 system installations – CS1000E system – MG1000B branch office – MG1000E Survivable Media Gateway – Survivable SIP Media Gateway (New with Release 7.5) Software architecture – CPMG/CPDC/COTS use Linux OS from RedHat. 5.3 – new for Release 7.5 Applications that are co-resident include: – Call Server – Signaling Server – TPS, H323GW, SIPGW, Failsafe (SPS,GK), PD – SIP Line – NRS – SPS, GK, NCS, RDS, NRSM – Element Manager – EM, BCC, Cluster Manager – Subscriber Manager

9 © Avaya Inc All rights reserved. CS 1000 Release 7.5 and Avaya Aura Unique Integration SIP PSTN 9 Collaboration Solutions Collaboration Solutions Application & Services Integration Voice/Video Services Presence Services Session Manager UCM / System Manager Interaction Solutions Interaction Solutions Performance Analytics Performance Analytics Avaya Agile Communication Environment (ACE) Session Border Controller Multimedia Application Services Key Benefits -Feature Rich Applications – Avaya Aura Messaging Avaya Aura Conferencing, Sequenced Apps, ACE, UC, Presence, one-X®, MAS, NGCC -Common web based management platform -Solution for all installed base segments -Full SIP MCDN support between CS 1000 systems -Rich SIP Peering with CM -Ongoing Evolution through Avaya Aura What is It? -Upgraded M1/CS 1000 becomes an Integrated Access Element Unique I in Avaya Aura -Direct SIP connectivity to UC applications -Session Manager replaces Network Routing Server (NRS) Communication Manager Aura Messaging Meeting Exchange Aura Contact Center Microsoft applications IBM applications Heritage Nortel Applications Heritage Nortel Applications SIP SIP CTI Presence Implicit User CS 1000 R7.5 Integrated Access Element CS 1000 R7.5 Integrated Access Element

10 © Avaya Inc All rights reserved. CS 1000 Release 7.5 Content Summary November Avaya Aura Integration Content Avaya Aura Session Manager replacing NRS Avaya SIP Peering - CS 1000 Peer Interworking with Avaya Aura Converged Management Solution - UCM/System Manager 6.1 Support for Application Sequencing - Extended Local Calls CS1000 use of Avaya Aura Presence Server Support for one-X® Communicator Client (voice & video) Support for one-X® Mobile Lite Client on iPhone Integration of CS 1000 IP Media Services with the Avaya Aura Media Server Support for Avaya Aura Conferencing Support for Avaya Aura Messaging Support for SIP Line TLS and sRTP G.722 codec support Other Enhancements Branding software and documentation to Avaya SIP ACD for IVR Microsoft OCS and IBM Sametime Integration - interoperability PI PEP Integration in 7.5 Feature Rich Interworking Consistent User Experience Across Mixed Environments Simplified Management Lower Operational Costs Access to next-generation Avaya Aura applications, anywhere, anytime Increased Employee Productivity and Greater Customer Responsiveness

11 © Avaya Inc All rights reserved. Session Manager 6.1 Combining NRS into SM NRS SIP capabilities incorporated into Session Manager 6.1 – Key CS1000 SIP functionality of NRS incorporated into Session Manager – Enables SIP Peering between CS1000 and CM – Full MCDN/SIP passed between CS1000 nodes Key Benefits – Simplified and centralized SIP routing from a single management tool & database – Improved Scalability, Redundancy & Resiliency – Centralized numbering/dialling plan via Aura SIP core – Integrate via SIP with broad range of Avaya SIP-ready applications – Optimized access to centralized & distributed Avaya Aura® applications – Centralized access to SIP Carriers Migration from NRS to SM 6.1 – Database migration tool available – Migration support for customers with multiple NRSs Session Manager CS1000

12 © Avaya Inc All rights reserved. Converged Management Solution – UCM TO System Manager 6.1 Migrating to a single unified management environment – Common Element Manager strategy Key Benefits – Single centralized administration, authentication for secure and simple network administration – Web based integrated management enables centralized management simplifies operations and improves efficiency and security – CS Applications in System Manager 12 A single server running both UCM and System Manager will act as a UCM Primary Security Server – A UCM+SMGR server will be installed with applications required to manage the member server(s) in the security domain R6.0 + – Logging module (OAM logs and application logs) takes advantage of System Manager Logging capabilities

13 © Avaya Inc All rights reserved. SIP Network TDM, UNIStim IP, SIP Lines Extend application sequencing and foundation services to intra-CS 1000 calls (i.e. local calls) Local Intra AE call route SIPTrunk Application Sequencing – Extended Local Calls Extended Local Calls (ELC) is a new class of service feature that enables delivery of Avaya Aura sequenced applications to CS 1000 users Key Benefits – Simple, effective Avaya Aura application delivery to CS 1000 users - TDM, UNIStim, SIP Lines – Extend CS 1000 deskphone use – No additional CS 1000 DSP capacity consumed CS 1000 local call information managed by Avaya Aura core Avaya Session Manager routes CS 1000 local calls to a preconfigured ELC SIP trunks Avaya Aura apps delivered to CS 1000 local call users in addition to SIP trunk calls Zero charge SIP Access ISM licensing Session Manager CS

14 © Avaya Inc All rights reserved. Sequential Applications – Examples Your opportunity to develop custom applications (developer toolkit available) 14 Do Not Call List & Selective Do Not call List – Each call examined at origination against a DNC list – Protection from liability for number on Govt. DNC list Call Blocker – Users can administer their own list of numbers / names that will be restricted from calling – Useful to eliminate prank or threatening incoming calls Agent Automatic Timecard – When agent logs in, application logs the time in a timecard application Call Transcription – Application to provide mechanism to elect to have conversation transcribed into text and sent to you via – Useful healthcare, legal, financial companies, and hearing impaired users

15 © Avaya Inc All rights reserved. 15 CS 1000 (5.5) Mobile Extension Architecture Quick and simple solution for extending enterprise telephony to mobile phones Carrier Network Cellular Enterprise Network UserA: Desk Phone CS 1000 UserA: Mobile Phone Works with any cell phone/smart phone No dependency on wireless provider Can be used for telecommuting/home phone No pre-requisite for office phone Cell phone becomes a logical extension of Communications Server Service access DN w/UEXT allows cellular reach for enterprise comms Two-stage enterprise dialing Single number and Identity Hidden mobile number Enterprise dial tone for cell phones UEXT PRI

16 © Avaya Inc All rights reserved. one-X® Mobile Lite for iPhone one-X® Mobile Lite solution for compatible OS3/4 iPhones Key Benefits – Avaya Aura Presence status updates for CS 1000 iPhone users – Toll avoidance on long distance calls significantly reduces enterprise mobility costs Mobile GUI for CS 1000 Mobile Extension feature eliminates manual keypad entry – Service access dialing – Feature code dialing – Corporate directory/contacts search & click-to-call – Mobile number privacy – office CLID displayed for iPhone calls – Single number reach – iPhone rings with deskphone – Single button feature activation – Cellular voic avoidance CS 1000 CDR for mobile calls 16

17 © Avaya Inc All rights reserved. 17 SIP Line Integration Fully integrated SIP line support including hospitality features – Like any other line type (Full dial plan interworking, NCOS/COS, BARS/NARS, Bandwidth management, Redundancy, etc) SIP Line Gateway (SLG) can co-exist with other applications in Signaling Server SIP Line Capacity: - Up to 20,000 SIP Lines (pure IP system) - Up to 11,500 SIP Lines (IP+TDM) - Up to 400 SIP Lines (Co-Res system) Avaya and 3rd party SIP set support Key Benefits – Provides access to 3rd party SIP clients which are ideal for verticals like hospitality, education, etc. SIP set access to Business grade telephony features Hospitality features Video phone Ideal for analog replacement or multimodal devices

18 © Avaya Inc All rights reserved. 18 SIP Line - User Features Combination of SPRE and FFCs Call Forwarding - All Calls Call Forwarding – Busy Call Forwarding - Dont Answer Call Forwarding - Follow-Me (Internal & External) (Call Forward by Call Type) Calling Name Delivery Calling Number Delivery Call Hold Call Park/Retrieve Call Pickup (Group)/Retrieve Call Transfer Call Waiting DID/DOD Last Internal/External Number Redials Message Waiting Indication (MWI) Missed Call Indication Multiple Line Appearances Speed Dialing Music on Hold Hunting Do not Disturb/Make Set Busy Call Back on Busy (Ring Again on Busy) Call back on Free (Ring Again No answer) Standard Boss-Secretary Features Shared Extensions on Multiple Phones -- MADN Distinctive Ringing Extension Mobility – ability to use un- assigned phones Attendant to SIP User Account Code Capabilities and Forced Authentication Code Barge-in and Privacy Immediate Divert -- Blind Transfer Call Priority and Pre- emption - Conference 3/6 NOTE: Call Server-based Features; Orange is Client-based Features; and Red Requires a Flex Feature Code (FFC)

19 © Avaya Inc All rights reserved. SIP Line Enhancements Single Call Arrangement (SCA) mode – SCA cross-lamping, call-bridging, and call-pickup are supported Multi-Call Arrangement (MCA) mode – In a MCA, MADN allows as many calls to be in progress as there are appearances of the DN. Multiple DNs – Multiple DNs per device are supported on SIP lines for Release 7.0. Display of Access Prefix for CLID or CONN number for SIP Lines – The Display of Access Prefix for CLID or CONN number (DAPC) for SIP Lines feature displays the correct dialable telephone number of the caller or the final connected party number on the SIP phone display unit. Dual Stack – Communication Server 1000 Release 7.x supports dual stack capable sets which supports both IPv4 and IPv6 as endpoints.

20 © Avaya Inc All rights reserved. Avaya one-X® Communicator 6.1 – Voice and Video Supported on CS 1000 R7.5 and MS Windows PCs Key Benefits – Delivering presence capability to any CS 1000 phone type user – More functionality, more collaboration, more productivity Over 30 CS 1000 SIP line functionality supported – Telephony and Mid-Call features (hold, transfer, etc.) – Local contact list – Call logs – Message waiting indicator (MWI) – Click-to-call from browsers (IE or Firefox) – Audio conferencing – Point-to-Point video (H.264) – Search/display corporate or personal directories – Busy State/Presence status updates 20


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