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Avaya Communication Server 1000 Advantages of upgrading to Release 7.5

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Presentation on theme: "Avaya Communication Server 1000 Advantages of upgrading to Release 7.5"— Presentation transcript:

1 Avaya Communication Server 1000 Advantages of upgrading to Release 7.5
July 2011 November, 2010

2 Evolutionary Path for Every Customer
Legacy Meridian Avaya Aura™ Service Providers Apps CS 1000 MCS 5100 BCM/SRG Branches CS 2100 SL-100 AS 5300 Communication Manager Legacy DEFINITY All Current Systems can be SIP Connected Lower Costs, Accelerate New Application Deployment, and Serve Customers Everywhere Integral 55 (Germany/EMEA) Multivendor 2 2

3 CS1000 Release 7.5 The Integration Release
What is it? Enables CS1000 customers to integrate and leverage the Avaya Aura® applications and services Why does it matter? Provides CS1000 investment protection with an easy transition to Avaya Aura® when appropriate Ability to have a heterogeneous network sharing capabilities across the network Key Features Common SIP based network routing engine for heritage Nortel and Avaya customers Consolidated management platform for entire Avaya portfolio Feature rich interworking between CS1000 and CM users (SIP Peering) Direct SIP connectivity (without requiring SM) to Avaya Aura® Messaging, Avaya Aura® Conferencing Integrate into Avaya Aura® Session Manager System Manager Presence Services Voice/ Video Services CS1000 Release 7.5 enables customers to integrate and leverage the Avaya Aura™ applications and services It provides roadmap for CS1000 investment protection with an easy transition to Avaya Aura when appropriate Also it enables network sharing capabilities across the network for mixed systems CS1000 Avaya CM TDM & IP Phones 3

4 Keeping Current CS1000 System Software Status (Avaya LCP)
Release GA EOS End Mfg Support End of Services Support (EOSS) R / /2009 Nov Nov 2015 or later* R / / Nov Nov 2015 or later* R / Nov Nov Nov 2016 or later* R7 Aug 9, 2010 Apr Apr Apr 2017 or later* R Dec 20,2010 * Under review by Avaya. Dates can be later than current dates shown above

5 CS1000E – Co-Res Choices

6 New Co-Res Call Server Options
CPMG – 128 Call Processor/MGC on single card Embedded 128 DSP CPMG – 32 Embedded 32 DSP MG1000B Only Call Processor Dual Core (CPDC) CPPM Replacement for LINUX MAS support for IP Media Services Commercial Off the Shelf Server HP DL360 CPMG – 128-Port DSP Slot 0 Slot 2 Slot 1 Slot 4 Slot 3 IPE CPMG – 32 Port DSP Slot 0 Slot 2 Slot 1 Slot 4 Slot 3 IPE Slot 0 Slot 2 Slot 1 Slot 4 Slot 3 IPE CPDC Linux CS/SS/SLG MGC Port DSP

7 Co-Resident System Capacity
The following capacity limits apply to Co-Resident CS1000 Call Server configurations Excluding CPMG 32 (same limitations as MG 1000B) Rated Capacity: 1000 IP Users (Total of IP & SIP clients combined) 700 Total IP Users using CPMG128 800 TDM users (128 on MG 1000B) 5 IPMG 16 PRI (T1/E1) interfaces 400 Virtual Trunks 1000 PD users Call Server redundancy is not supported on CPMG, CPDC or COTS. Package 410 (HIGH_AVAIL) must be disabled. Note: Redundant HA Call Servers are VxWorks-based and are only supported on the CPPM-CS processors.

8 CPMG, CPDC, COTS Systems Cost-effective solution for CS1000 system installations CS1000E system MG1000B branch office MG1000E Survivable Media Gateway Survivable SIP Media Gateway (New with Release 7.5) Software architecture CPMG/CPDC/COTS use Linux OS from RedHat. 5.3 – new for Release 7.5 Applications that are co-resident include: Call Server Signaling Server – TPS, H323GW, SIPGW, Failsafe (SPS,GK), PD SIP Line NRS – SPS, GK, NCS, RDS, NRSM Element Manager – EM, BCC, Cluster Manager Subscriber Manager

9 Session Border Controller
CS 1000 Release 7.5 and Avaya Aura™ Unique Integration Aura Contact Center Collaboration Solutions Interaction Solutions Performance Analytics SIP PSTN Session Border Controller Microsoft applications IBM applications Avaya Agile Communication Environment™ (ACE) Application & Services Integration Meeting Exchange Multimedia Application Services Voice/Video Services Presence Services UCM / System Manager Aura Messaging Session Manager SIP SIP CTI Presence Implicit User This chart depicts the unique integration of CS 1000 Release 7.5 with Avaya Aura™ Upgraded Meridian 1 / CS 1000 systems become Integrated Access Elements of the SIP architecture with direct SIP connectivity to UC applications This ensures a smooth evolution to Avaya Aura™ and protects and extends a customers existing communications investment while delivering the growth flexibility customers are looking for. Supported Solutions include: Avaya Aura Conferencing Avaya Aura Messaging one-X Communicator Client one-X Mobile Lite Application Sequencing SIP ACD Microsoft OCS 2007 IBM Sametime Communication Manager Heritage Nortel Applications CS 1000 R7.5 Integrated Access Element Key Benefits Feature Rich Applications – Avaya Aura™ Messaging Avaya Aura™ Conferencing, Sequenced Apps, ACE, UC, Presence, one-X®, MAS, NGCC Common web based management platform Solution for all installed base segments Full SIP MCDN support between CS 1000 systems Rich SIP Peering with CM Ongoing Evolution through Avaya Aura™ What is It? Upgraded M1/CS 1000 becomes an Integrated Access Element Unique I in Avaya Aura™ Direct SIP connectivity to UC applications Session Manager replaces Network Routing Server (NRS) 9 9

10 CS 1000 Release 7.5 Content Summary November 2010
Feature Rich Interworking Consistent User Experience Across Mixed Environments Simplified Management Lower Operational Costs Avaya Aura™ Integration Content Avaya Aura™ Session Manager replacing NRS Avaya SIP Peering - CS 1000 Peer Interworking with Avaya Aura™ Converged Management Solution - UCM/System Manager 6.1 Support for Application Sequencing - Extended Local Calls CS1000 use of Avaya Aura™ Presence Server Support for one-X® Communicator Client (voice & video) Support for one-X® Mobile Lite Client on iPhone Integration of CS 1000 IP Media Services with the Avaya Aura™ Media Server Support for Avaya Aura™ Conferencing Support for Avaya Aura™ Messaging Support for SIP Line TLS and sRTP G.722 codec support The CS 1000 Release 7.5 content is centered around helping ensure full integration with Avaya Aura™. The Network Routing Service is replaced with the latest Avaya Aura™ Session Manager 6.1 SIP Peering for feature rich interworking between CS 1000 and Communication Manager users Converged management platform integrating over time UCM with System Manager 6.1 Extended Local Calls (feature that enables delivery of Avaya Aura™ sequenced applications to CS 1000 users) Avaya Aura™ Presence services to CS 1000 users Support of one-X Communicator Client (voice & video) and one-X Mobile Lite Client on I-Phone Integrating CS 1000 and Avaya Aura™ Media Services solution, enabling delivery of common shared media resource between CS 1000 and CM Support for next-generation Avaya Aura™ applications including the latest Conferencing and Messaging solutions Enhanced SIP security, new SIP 4.0 firmware, UNIStim 5.0 firmware Enhanced Audio quality with G.722 codec support Other enhancements include Rebranding of software and documentation for a consistent Avaya look and feel SIP ACD Enhancements for IVR Agents On-going Microsoft and IBM desktop application support through the DevConnect program Integrating Product Improvement patched in the main CS 1000 release Other Enhancements Branding software and documentation to Avaya SIP ACD for IVR Microsoft OCS and IBM Sametime Integration - interoperability PI PEP Integration in 7.5 Access to next-generation Avaya Aura™ applications, anywhere, anytime Increased Employee Productivity and Greater Customer Responsiveness 10

11 Session Manager 6.1 Combining NRS into SM
NRS SIP capabilities incorporated into Session Manager 6.1 Key CS1000 SIP functionality of NRS incorporated into Session Manager Enables SIP Peering between CS1000 and CM Full MCDN/SIP passed between CS1000 nodes Key Benefits Simplified and centralized SIP routing from a single management tool & database Improved Scalability, Redundancy & Resiliency Centralized numbering/dialling plan via Aura SIP core Integrate via SIP with broad range of Avaya SIP-ready applications Optimized access to centralized & distributed Avaya Aura® applications Centralized access to SIP Carriers Migration from NRS to SM 6.1 Database migration tool available Migration support for customers with multiple NRSs Session Manager CS1000 CS1000 As mentioned, key CS1000 SIP functionality of NRS is now incorporated into Session Manager This facilitates SIP peering between CS1000 and CM systems while continuing to provide full MCDN/SIP capabilities to be passed between CS1000 nodes Customers will be transitioning from NRS to Session Manager 6.1 with CS1000 Release 7.5 and benefit from simplified, centralized SIP routing from a single management tool & database

12 Converged Management Solution – UCM TO System Manager 6.1
Migrating to a single unified management environment Common Element Manager strategy Key Benefits Single centralized administration, authentication for secure and simple network administration Web based integrated management enables centralized management simplifies operations and improves efficiency and security CS Applications in System Manager Release 7.5 converges the CS 1000 Unified Communications Management (UCM) tool suite with the Avaya Aura™ System Manager 6.1 to provide a common Element Manager strategy and roadmap evolution. This delivers single centralized administration, authentication for secure and simple network administration from SMGR. Other Benefits include: Centralized Management Single Sign On (SSO) navigation to all applications (one sign on gives access to all management) Centralized control of administrator access to functionality, based on user roles Reduced errors due to single point of data entry and re-use of existing Enterprise directory information Simplified provisioning due to dial plan consolidation and access to all element provisioning from the centralized System Manager Centralized software/firmware download and patching Simplified security and trust management using a central security Certificate Authority Co residency of management for savings in server platform costs Web Based, Integrated Management Access from anywhere due to thin web clients (no software required on users computer) Decreased learning curve for savings in training cost, due to common look and feel and intuitive user interface Ability to discover, view, and troubleshoot problems on multi-vendor data networks Integrated workflows across management makes it easier to complete complex tasks Centralized licensing of Aura components, and automated link to Avaya order management Converged Voice and Data management Ability to integrate into an Enterprise's SOA infrastructure using web services API's A single server running both UCM and System Manager will act as a UCM Primary Security Server A UCM+SMGR server will be installed with applications required to manage the member server(s) in the security domain R6.0 + Logging module (OAM logs and application logs) takes advantage of System Manager Logging capabilities 12

13 Application Sequencing
– Extended Local Calls Extended Local Calls (ELC) is a new class of service feature that enables delivery of Avaya Aura™ sequenced applications to CS 1000 users Key Benefits Simple, effective Avaya Aura™ application delivery to CS 1000 users - TDM, UNIStim, SIP Lines Extend CS 1000 deskphone use No additional CS 1000 DSP capacity consumed CS 1000 local call information managed by Avaya Aura™ core Avaya Session Manager routes CS 1000 local calls to a preconfigured ELC SIP trunks Avaya Aura™ apps delivered to CS 1000 local call users in addition to SIP trunk calls Zero charge SIP Access ISM licensing SIP Network Session Manager CS 1000 With the Extended Local Calls (ELC) is a new class of service feature that enables delivery of Avaya Aura™ sequenced applications to CS 1000 users. Avaya Aura™ applications can now be delivered to any CS 1000 user for any Line type without consuming additional DSPs. SIPTrunk TDM, UNIStim IP, SIP Lines Extend application sequencing and foundation services to intra-CS 1000 calls (i.e. local calls) Local Intra AE call route 13

14 Sequential Applications – Examples Your opportunity to develop custom applications (developer toolkit available) Do Not Call List & Selective Do Not call List Each call examined at origination against a DNC list Protection from liability for number on Govt. DNC list Call Blocker Users can administer their own list of numbers / names that will be restricted from calling Useful to eliminate prank or threatening incoming calls Agent Automatic Timecard When agent logs in, application logs the time in a timecard application Call Transcription Application to provide mechanism to elect to have conversation transcribed into text and sent to you via Useful healthcare, legal, financial companies, and hearing impaired users

15 CS 1000 (5.5) Mobile Extension Architecture
Quick and simple solution for extending enterprise telephony to mobile phones Works with any cell phone/smart phone No dependency on wireless provider Can be used for telecommuting/home phone No pre-requisite for office phone UEXT Carrier Network CS 1000 PRI Cellular Enterprise Network UserA: Mobile Phone UserA: Desk Phone Cell phone becomes a logical extension of Communications Server Service access DN w/UEXT allows cellular reach for enterprise comms Two-stage enterprise dialing Single number and Identity Hidden mobile number Enterprise dial tone for cell phones

16 one-X® Mobile Lite for iPhone
one-X® Mobile Lite solution for compatible OS3/4 iPhones Key Benefits Avaya Aura™ Presence status updates for CS 1000 iPhone users Toll avoidance on long distance calls significantly reduces enterprise mobility costs Mobile GUI for CS 1000 Mobile Extension feature eliminates manual keypad entry Service access dialing Feature code dialing Corporate directory/contacts search & click-to-call Mobile number privacy – office CLID displayed for iPhone calls Single number reach – iPhone rings with deskphone Single button feature activation Cellular voic avoidance CS 1000 CDR for mobile calls New as well for CS 1000 users is the one-X Mobile Lite solution for iPhones ideal with the current CS 1000 Mobile Extension feature In addition Avaya Aura™ Presence status updates is provided This new solution significantly reduces Enterprise mobility costs from Toll avoidance on long distance calls Other benefits include: Single button feature activation Simultaneous ring on/off Call forward on/off Conferencing Free download from Apple Appstore for configured Mobile Extension account 16

17 Nortel Corporate Presentation
SIP Line Integration Fully integrated SIP line support including hospitality features Like any other line type (Full dial plan interworking, NCOS/COS, BARS/NARS, Bandwidth management, Redundancy, etc) SIP Line Gateway (SLG) can co-exist with other applications in Signaling Server SIP Line Capacity: - Up to 20,000 SIP Lines (pure IP system) - Up to 11,500 SIP Lines (IP+TDM) - Up to 400 SIP Lines (Co-Res system) Avaya and 3rd party SIP set support Key Benefits Provides access to 3rd party SIP clients which are ideal for verticals like hospitality, education, etc. SIP set access to Business grade telephony features Hospitality features Video phone Ideal for analog replacement or multimodal devices For customers looking to expand and grow their existing systems, SIP lines provide a nice alternative to other line types. Customers can equip their systems with 3rd party SIP sets. This is typical in hospitality environments. Additionally, open SIP sets give the customer the advantage of being able to deploy their sets on other PBXs if their requirements change providing investment protection. No more analog line cards which means reduced power demand and real estate in cabinets. A single SIP line server can handle up to 1,800 SIP lines. SIP set access to Business grade telephony features Hospitality features Video phone Ideal for analog replacement or multimodal devices © 2004 Nortel 17

18 SIP Line - User Features
Nortel Corporate Presentation SIP Line - User Features Call Forwarding - All Calls Call Forwarding – Busy Call Forwarding - Don’t Answer Call Forwarding - Follow-Me (Internal & External) (Call Forward by Call Type) Calling Name Delivery Calling Number Delivery Call Hold Call Park/Retrieve Call Pickup (Group)/Retrieve Call Transfer Call Waiting DID/DOD Last Internal/External Number Redials Message Waiting Indication (MWI) Missed Call Indication Multiple Line Appearances Speed Dialing Music on Hold Hunting Do not Disturb/Make Set Busy Call Back on Busy (Ring Again on Busy) Call back on Free (Ring Again No answer) Standard Boss-Secretary Features Shared Extensions on Multiple Phones -- MADN Distinctive Ringing Extension Mobility – ability to use ‘un-assigned’ phones Attendant to SIP User Account Code Capabilities and Forced Authentication Code Barge-in and Privacy Immediate Divert -- Blind Transfer Call Priority and Pre-emption - Conference 3/6 NOTE: Call Server-based Features; Orange is Client-based Features; and Red Requires a Flex Feature Code (FFC) Combination of SPRE and FFCs © 2004 Nortel 18

19 SIP Line Enhancements Single Call Arrangement (SCA) mode
SCA cross-lamping, call-bridging, and call-pickup are supported Multi-Call Arrangement (MCA) mode In a MCA, MADN allows as many calls to be in progress as there are appearances of the DN. Multiple DNs Multiple DNs per device are supported on SIP lines for Release 7.0. Display of Access Prefix for CLID or CONN number for SIP Lines The Display of Access Prefix for CLID or CONN number (DAPC) for SIP Lines feature displays the correct dialable telephone number of the caller or the final connected party number on the SIP phone display unit. Dual Stack Communication Server 1000 Release 7.x supports dual stack capable sets which supports both IPv4 and IPv6 as endpoints.

20 Avaya one-X® Communicator 6.1 – Voice and Video
Supported on CS 1000 R7.5 and MS Windows PCs Key Benefits Delivering presence capability to any CS 1000 phone type user More functionality, more collaboration, more productivity Over 30 CS 1000 SIP line functionality supported Telephony and Mid-Call features (hold, transfer, etc.) Local contact list Call logs Message waiting indicator (MWI) Click-to-call from browsers (IE or Firefox) Audio conferencing Point-to-Point video (H.264) Search/display corporate or personal directories Busy State/Presence status updates The Avaya one-X® Communicator 6.1 will initially deliver Voice and Video to CS 1000 Release 7.5 users under controlled availability. More features will be offered subsequently for even more user collaboration CS 1000 SIP Line features supported include: Account Code Capabilities and Forced Authentication Code Attendant Console Background Terminal Barge-in and Privacy Attendant Break-in Call Forward by Call Type Call Forward All Calls (on Server) Call Forward Busy (on Server) Call Forward – Don’t Answer Call Hold Call Park and Retrieve Call Pickup (Group) and Retrieve Call Priority and Preemption Call Transfer (Blind Transfer) Call Transfer with Consultation Call Conference Call Waiting Caller ID (Number/Text) Calling number delivery Calling name delivery Calling Party Name Display Denied IP Phone registration Direct Inward Dialing (DID) and Direct Outward Dialing (DOD) Directory access Display of Access Prefix for CLID/CONN# (DAPC) for SIP Lines Do Not Disturb (Make Set Busy) – Server Hunting Intercept Treatment Last internal/external number redials Message Waiting Indication Music on Hold Missed call indication 20

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